Daily cleaning, installation of cabin HEPA filters on flights from Montreal Pierre Elliott Trudeau Intl to Northern Ireland
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Scores according to KAYAK customer reviews
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "They were great"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Food really bad on both segments."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "The service and the crew were extremely courteous polite and professional ."
Cons: "As it is an all flights just not enough leg room and a very tight chair."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "Great services ce."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "Not much to read"
Pros: "Easy, fast boarding. We arrived early too."
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "It was on time"
Cons: "Minimum everything"
Pros: "Same as above."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Friendly crew"
Cons: "Had the seat at the very back, which made engine sounds loud for most of the trip"
Cons: "Seats are very small."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
Cons: "Airplane seats and floor area and tray tables were not cleaned properly"
Pros: "It's hard for me to write this review as the first 4.5 hour leg was incredible. Staff was very friendly and did a great job. Otherwise, the equipment was old and dated. Good thing it's only an hour-ish flight."
Cons: "Old plane, hard seats designed for humans less than 3 years old."
Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Cons: "Fix the damn KIOSKS at Vienna!"
Cons: "Don’t be late"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "KLM staff is great"
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Cons: "Lost all our bags so couldn’t ski"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Cons: "Didn’t happen."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Cons: "Bag was lost"
Cons: "Tiny old cramped plane."
Cons: "Dutch sub titels would be nice."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Spacious cabins, friendly service"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Cons: "New variety of food"
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Cons: "See above."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Just a routine flight but done with perfect execution."
Pros: "Good quality flight"
Cons: "But delayed and lost baggage"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Pros: "My seat"
Pros: "Great service"
Pros: "The crew worked hard, but the food was below the French standards."
Cons: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Pros: "Onboard crew was friendly. Dinner was good"
Cons: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Cons: "Please see comments above about this flight."
Pros: "Easy, fast, comfortable, no hassles"
Pros: "The space and the people"
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pros: "What’s not to like!"
Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pros: "Nice crew, free snacks"
Cons: "For taller people flying economy sucks . The seats are always to small"
Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Cons: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Pros: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Pros: "The airplane was new, good food and service."
Cons: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Pros: "The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time"
Pros: "good food"
Cons: "the entertainment system is outdated"
Cons: "Leg room is laughable and charging $65 to check a bag is ridiculous."
Pros: "Nice seats and nice enough staff"
Cons: "Delays, no information provided and no water provided while we were waiting to depart. 1 hour delay (57 mins to be precise....)"
Pros: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Cons: "Keep the lights off :)"
Pros: "The crew was good"
Cons: "The seats"
Pros: "I only like the voucher idea but still doesn't cover up all the other things ."
Cons: "I didn't like that it delayed my plans and it was unexpected and they did not inform us until I go to the airport , for 30 minutes in the air we had to wait 6 hours"
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Cons: "Taking off is too slow. We were late with our connecting flights."
Pros: "Staff/crew were fantastic, extremely friendly, very down to earth, like family"
Cons: "I thought the food was very ordinary. Selection and type of food could have been more interesting. Bread stuffs did not seem fresh, but thawed from frozen items"
Cons: "No beverages? Not even water or coffee?"
Pros: "Timing was excellent"
Cons: "5 hours delay"
Pros: "Good food and great crew!"
Cons: "Being 6'2" is the worst when traveling economic."
Pros: "Not much"
Cons: "Our trip to Vienna from London was less appealing than the one from Montreal to London. No food, no entertainment and seat space was cramped which reminded me of my Air Transat experiences."
Pros: "Crew was nice!"
Pros: "Food was good , very comfortable seats and the time we departed to the time we arrive I will rate it 10 out of ten I felt as if I was on a 2 hours flight . It’s was just one of those wonderful BA flight I can’t forget"
Cons: "It’s was just the hassle to get from Terminal 5 to Terminal 3 with luggage but made it all in all"
Pros: "excellent friendly crew"
Cons: "5 hours late"
Cons: "Left late. Was told we would still arrive on time. Sat waiting for a gate to open which took all most 45 minutes. We had 12 minutes to depart, go through security and RUN to another terminal and navigate a foreign AirPort and run onto a BA plane that we were told would not wait for the numerous passengers trying to reach the plane. And then sat for over 30 minutes on the plane while the "luggage" was being loaded. Then was told our luggage never made it to our plane. Given both flights were BA I was totally disappointed for this short-term anxiety that was unnecessary."
Cons: "There was a very large group of teenagers that were very loud the entire flight and disrespectful to crew and other passengers"
Cons: "Nothing. The flight was quick and boarding was easy"
Cons: "didn't know what meals would be offered, as they were not listed on itinerary, so I bought food too in the airport"
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "My onboard entertainment system's headphone didnt work. I Was told there is nothing they can do about it, which is fair enough, but i dont think it was fair on me. People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Cons: "increasingly reducing space. person sitting next to me overweight and made it uncomfortable for me during the entire trip."
Pros: "On time and staff"
Cons: "Too little space for seating!"
Cons: "Sitting on the tarmac for to long...."
Pros: "On time"
Cons: "Group of men walked about and talked to each other rather than sitting in their seats."
Pros: "It got me to where needed to get to. First flight in 12 months that wasn’t delayed."
Cons: "Poor value for money. The food & drink selection (that you have to pay for) is abysmal. UK Border is a joke, 20+ passport desks but only 2 are ever occupied, ePassport gate DOESNT work (won’t eork if you have kids). Zero f**ks given. #BrexitBritain #BrokenBritain"
Pros: "The crew were super helpful and attentive."
Cons: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"
Pros: "Funny safety video."
Cons: "Lost baggage. Still waiting on update and location for property. Clerk at lost baggage desk was rude and unhelpful."
Pros: "BA flight to JFK was delayed by 3 hours and it was not made up for either. We got to JFk at 3:40 as opposed to landing at 12:40pm. It was very inconvenient. Service was slow and patchy."
Cons: "Nothing wrong"
Pros: "Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight."
Cons: "Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again."
Pros: "I got there. It was safe."
Cons: "Entertainment system shut off."
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Cons: "The flight left 2 hours late. The seats were cramped."
Pros: "2 meals and beverages incl wine with great service. Great legroom on the 787."
Pros: "The crew The nice and friendly staff at the airport"
Cons: "Assigning one luggage per traveller"
Pros: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Pros: "We got to Barcelona safely"
Cons: "Paying for something basic to drink is something you'd espect on Spirit airlines not British Airways. The cabin crew and gate agents were rude and inconsistent with their behavior. They used to be full of class and unfortunately they are now trash. If I have other choices I will most certainly not choose BA."
Pros: "Highly professional crew whose customer care is fabulous! Comfortable seats Tasty meals Kept time"
Cons: "Can't think of any. Just keep it up!"
Pros: "- The flight itself was adequate in all aspect for a short haul flight"
Cons: "- The security process ahead of boarding is poorly organized, staffed with some rude and unprofessional agents and with inconsistent requirement in between different passengers"
Pros: "Reasonably efficient and comfortable."
Cons: "I was sleeping during meal time and when I woke up an hour later they told me that my meal was now below the temperature that they're allowed to serve it because it's dangerous. so I got bread instead. It's ridiculous either they serve me half the meal still frozen and the other half too hot too touch or it's considered unsafe."
Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Cons: "Got stranded in Heathrow"
Pros: "The staff is friendly and were genuinely doing their best withwhat they had"
Cons: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"
Pros: "crew attention and politeness"
Cons: "the food variety"
Airlines flying from Montreal Pierre Elliott Trudeau Intl to Northern Ireland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
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