Not very good , the stewardess were unfriendly and they don't like to be bothered. Cos was a night flight and they need to sleep.
I have long legs, my foot was out in the aisle and when a flight attendant came walking by and I didn't notice, instead of saying "excuse me" or anything like that, she kicked my foot. Extremely rude
2/29/2025: Tulum to DFW. Delay as usual with no explanation from AA. Three friends and I had a connecting flight from DFW to STL. We would have missed the latter without the delayed connecting flight, dashing through customs, and running through the airport. Did I mention our trip to Tulum on American was rerouted to Cancun and shuttle from Cancun to Tulum, arriving at our resort destination at midnight vs the 4 PM scheduled arrival? AA provided a lunch voucher for $12.00. The least expensive menu item was $9.99 for green beans. I will avoid traveling with AA as much as possible.
At least it was a short flight. Greyhound with wings.
Amazingly comfy flight - I had upgraded for a reasonable price and it was worth it. The food also was good.
Checking in at the counter was very disappointing. The lady had a very bad attitude and smart at me. She had no smile, did not greet me by name, or acknowledge me as a valued customer. Poor reflection of the airline.
Flight delayed, missed connection, had to stay overnight. Next flight instead of our business class we were booked on the very back row. Second time this had happened in 2 months.
Flight was delayed due to a steering issue with plane. The delay caused me to miss the connecting flight. The delay caused me to spend an extra 21 hours in airports and flights to get to my destination. The plane issue obviously should have been found and fixed before we even boarded. Ridiculous.
Flight was delayed multiple times and I chose to switch to another flight that had a layover. I finally arrived 7 hours later than I was supposed to.
It was nice being on a flight that had working wifi. The boarding was quick - why don’t all airlines have small boarding groups window to aisle? Makes so much sense!!! I was disappointed to be the first person stopped to have to gate check my carryon. Especially when there was plenty of overhead space at the back! But I get it…keeps it moving. Crew was nice.
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
Internet on both flights was sketchy. Thus in flight entertainment was non- existent on MN - Balrimote leg.
crew was great, wifi was very poor could not even load a youtube video
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
Our flight was delayed for almost 2 hours resulting in a rush to connect to our next flight
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
We never had an experience they canceled the flight and they did not offer us an alternative flight. I had to book one on my own expense. They offered us food voucher and we could not use them at the airport it kept saying not attached to an existing flight. The people at the counter were rude and cold and they did not care about our situation
It took 30 minutes to check in with the Westjet rep. They didn’t have enough seats and she needed to make a call… I am always “randomly” selected to be checked at security. Their “randomly “ selection system may need some updating. They treat people like criminals. It is not appropriate behavior.
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
Found the seats very crowded—too close together ! And waited a long time for our luggage All staff at both ends were excellent!!!
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
My experience was poor with customer Services. Please consider flexibility with cancellation due to emergency health condition. Thank you.
Terrible. Flight was delayed for hours and we ended up arriving at our home at 4am after 20+ hours flying.
Disappointed my flight was delayed to TO as i had a connection to make. Ran through the airport I made my flight but I initially had 1.5 hours to connect. Unnecessary stress!
From my experience, I see there is room for a greater mixture of cultures, for example, a mix of the nationality of cabin crews, food, music, food, etc.
Flight was cancelled around 45 -1hr minutes before scheduled take off time due to mechanical issues we hadn’t even boarded yet. Had to reroute to Orlando so someone had to drive 2 1/2 to come and get me… the alternative was go through Toronto and get a later flight which didn’t work for my schedule. The flight attendants barely gave anyone a smile…not the same as flying when a client/passenger was important. Very disappointed. By the way I have never ever made a complaint online about any company with feedback…even when I probably should have. The only good experience was the boarding desk associates who were very professional and got me on another flight with my checked bags…very nice team.
Actually as my experience with air Canada from Canada to Newark it was crazy for me because it was a lot of delays which for me it shouldn’t be like that, but I was able to coup with it so that was my experience I hope next time they will do good on that thanks.
Delayed delayed delayed cancelled and all we got was $60 food or beverage Embarrassing I'd say
It was fine. There were a couple of mechanical delays prior to takeoff but it was overall a quick and pleasant flight.
Mixed experienced. Nice staff. Spacious 787 better than cramped Airbus, though my seat was broken. The bad: Way overpriced ticket and charged for food despite 6 hr flight.
