Delayed 2 and a half hours Middle seat next to a majorly overweight guy who took up most of my seat
Multiple delays and gate changes resulting in arrival with a 5 hour delay.
Didnt make it on flight. Flight was delayed. Then had to get rebooked for a flight that was 8 hours later. Guess who had to wait for 8 hours at the airport?
I accidentally touched a cabin steward as she passed by and she reacted harshly yelling in a loud voice “don’t touch me”. It was embarrassing and uncalled for. I would characterize a few of the cabin crew as pretentious and aloof. Not at all what is expected. That was the first leg of our trip from Montreal to Munich. The second leg from Munich to Nice was more in keeping with the service I expected.
No wifi internet the entire international flight. My ear plug for the headphones was damaged so had no audio for movies or internet during flight. Had to play a crossword on my tablet. Bummer.
Crew was very respectful and ready to serve. Much better than before.
Difficile quand le gate change, les deux fois. Quand on m'a changé les sièges que j' ai réservé, les deux fois. On m'a dit que j'allais être remboursé et rien eu encore
Very slow boarding and delays. Other than that, the rest was amazing!
Turnaround time for our flight into Munich to our connecting flight to Marseille was too short and because Montreal the Munich flight was delayed. We missed our flight to Marseille. I will never fly Lufthansa again. We spent 11 hours sitting in the Munich airport, waiting for connecting flight.
For the price i paid, everything should’ve been better! The food on the flight from Montreal to Frankfurt was very very poor. The selection of movies and tv shows was terrible. All that for 1800CAD? If It was less i would’ve understood but almost 2000CAD for one my worst flights ever? … also you overbooked and started asking people to give up their seats .. seriously? i’m sorry Lufthansa you need to do better. Thank you for taking me to my destination safe and sound, but in the future i won’t book flights longer than 3hours with you. Sincerely, a very disappointed customer.
I never got to Lufthansa because of Air Canadas negligence.
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
No entertainment, no food or beverage included… Price like Lufthansa, “comfort and service” from Eurowings.
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
