Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
I’m not a fan of small planes. Not enough leg room. There was a man that would keep his mask on. He and his partner were disruptive. He/they should have been arrested upon landing. Or at least inconvenienced in some way.
Pros: "Crew was great."
Cons: "Need better snacks on American."
Pros: "The seats were comfortable, the crew was nice, and good movie selection"
Cons: "Vegetarian option for food"
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Staff was so kind and helpful."
Cons: "They ran out of a couple of the snacks, not a big problem but note worthy."
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Kind crew"
Cons: "The plane felt like it was going to fall apart."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Cons: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "Excellent crew and friendly staff on flight."
Cons: "Due to re-evaluate cancellation priority given to guests the rebooking needs over guests needing to make requests about current flight."
Pros: "This flight crew were upbeat and all smile. They definitely know what customer service should be."
Cons: "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Cons: "Need better coffee"
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "Left on time, service was good."
Pros: "Great flight crossing the Atlantic with good food and beverage services along with a wide selection of inflight entertainment and a charging port."
Pros: "crew was pleasant"
Pros: "It went very well."
Pros: "Everyone was nice. Flight left on time an landed early."
Cons: "The front row for the exit is too small. The diagram i looked at said it was an exit row on the 2nd leg of my flight. It wasnt!! Uncomortable for my legs. Im 6'3"
Pros: "not much"
Cons: "They overbooked every flight of the day (total of 4) and offered us no solution except what as standby and try to get on next days flight. Very bad form and they were not helpful in finding a solution. we finally rented a car and drove home over 8 hours- still trying to get the rental car cost reimbursed....and oh yeah they completed tore apart my METAL GUN CASE!!!!"
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "Airbus was nice and had charging capability at each seat?"
Pros: "Smooth flight on time."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "New entertainment system"
Pros: "crew was great"
Cons: "Plane interior was really dirty"
Pros: "Planes were on time and staff was friendly"
Cons: "Nothing disliked"
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "The entertainment and food was great, boarding was easy."
Cons: "A crew member was a little rude to me the entire duration of the flight."
Pros: "Great food, comfort, and smiles :)"
Pros: "On time for both flights"
Pros: "The crew very helpful and nice."
Cons: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Pros: "The crew excellent,"
Cons: "Before boarding i felt lost had to ask multiple people where i had to go"
Great overall experience, thank you!
Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"
Cons: "Late crew caused delays"
Pros: "Great staff, smooth flight"
Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."
Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
Pros: "All flights were on time or early and luggage made it to final destination with me."
Cons: "Wish they had another snack option besides just pretzels."
Pros: "Easy short flight."
Cons: "Plane was pretty compact and crowded."
Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
Cons: "Smoke on the plane crazy delay"
Pros: "Plane size"
Cons: "Pilot driving way to fast"
Pros: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars."
Cons: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars. The one guy on board was creepy Newark airports eating system made me go to 3 different iPads one for food one for drink and one to pay. Just let me pay when I order!!! Also bad signage"
Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Cons: "Delayed delayed delayed"
Cons: "Didn't make this flight either. Still in Dallas"
Pros: "Everything for this flight was as expected for my ticket purchase."
Cons: "I had no problems with this flight."
Pros: "Boarded on time."
Cons: "Houston had a 40 minute wait on the runway"
Cons: "Over an hr late departing :-("
Pros: "Crew was friendly and efficient. Snacks - coffee and stroopwaffle were MUCH better than what is typically available without cost."
Cons: "Engine noise made safety instruction and pilots commentary incomprehensible. Plane was equipped with wifi, BUT you needed to download an app to get access - which is a catch 22. Couldn't download the app because I needed wifi access, which I couldn't get without the app!"
Pros: "First time flying united. It was a little rough landing back in Memphis though. I'm not sure what that was all about."
Pros: "The flight attendants were great and took the time to care for passengers. One guy was suffering from a migraine and the flight attendants did all they could to assist the gentleman with his issues."
Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pros: "On time, good service"
Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."
Pros: "Fast flight home"
Cons: "The 3 hr layover in Houston"
Cons: "My name is Elizabeth and everything was OK"
Pros: "Same as above."
Cons: "Same as above"
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Pros: "That I arrived to Memphis on time!"
Cons: "That the air isn't on until its time to board, instead of being a lil before its time to board."
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"
Pros: "More comfortable"
Cons: "Lots of turbulence"
Pros: "On time and even early"
Cons: "Return flight wouldn't allow overhead cartons but made it up by bringing carry on to us"
Pros: "The staff was wonderful."
Cons: "The return flight was delayed several hours however there were several emails updating the status of the flight."
Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Pros: "crew was friendly"
Pros: "Flight was on time. Crew was good."
Cons: "First time flying Express...plane was really small and seat was uncomfortable even on a less than 2 hour flight"
Pros: "I was incredibly disappointed that my luggage got sent on an earlier flight to Memphis from Chicago. When I arrived in Memphis after 24 hours of flying, I found my luggage locked up and no representative to be found. Exhausted, frustrated, and seeing my luggage through the glass door and not being able to retreave it, I was incredibly frustrated with United. If you are going to send luggage on a different flight, be there and available to let travelers claim their luggage. My entire flight had gotten their bags from baggage claim before I even found someone available to open the door. I had to get an American Airlines representative to call them to the area twice before they arrived. If you are going to do this, offer the traveler to be on the earlier flight too. I was very disappointed, especially after my flight was delayed by 45 minutes on top of it."
Cons: "The poor customer service."
Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."
Cons: "My TSA wasn't tagged to my ticket"