Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area
Chaos at the gate while boarding - no clear signs or announcements
I liked everything: the service, the food, the cleanness. I flew last year with Qatar Airways, so I can compare. Emirates did much better! Especially their meals and service.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.
Enough vegetarian food was not available on the flight for all vegetarian guests on the plane. Crew did not adequately handle this experience
Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.
Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.
Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice journey i personally recommend klm flight
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
The service was great. However the lounge only gets passing grade
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
Not consistent with the food quality (I mean taste not freshness)
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
No birding was given for next trip on same carrier, food was very moderate.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
Flight was more then 3 hour late and I did not get my luggages
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
The hard product, food, and service are far superior to their North American counterparts
Looks like a local flight. Food was horrible. No entertainment system.
I appreciated the vailability of wheelchair services for persons with mobility issues all the way up to the aircraft. What could be better would be the food choices.
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
There was not enough staff during boarding which had created big problems . Another thing once you enter gate area there’s no way to use bathroom and you have to be in that area 2 hours before boarding which is too much.
I would advice everybody not to fly by Indigo, no entertainment in flight, rude behavior of staff, worst experience of my life
Flight could have been better. Sandwiches provided in the meal were inedible. Service was pathetic
Ordinary Indian food... Not great. Limited movie and TV selection
Each and every requirement was nicely provided by all staff no very be happy
Qatar said few times that the luggage will be at the final destination but they were wrong. Please check where your port of entry is at the destination. This is where the luggage would be. The food was terrible.
We were stranded in bus for 10 min waiting for baording..Specially when you are traveling with kids and long previous flight. Flight has no information regarding time to destination. Wish to have screen for international travels.
All good, professional service, and arrived close to on time.
A little bit late but it went smoothly overall. Delicious food on Indigo!
Overall, the food and entertainment were great. The staff were amazing, polite and professional. They did not have WiFi on board on this leg but that was okay. There was a delay in boarding from London and landing at Mumbai airport but the pilot communicate DC the reason for the delayed landing. They even sent us an apology afterwards for the delayed landing.
Nice experience. Baggage arrival in Mumbai wasn't that quick and needs improvement.
Need a do not disturb sign if you wish not to have any meals so that they can wake you or have the meals served . Left very sad and hungry .
The seat was a bit crowded since the person in front was reclined. It’s my personal belief that if the seats are allowed to recline, there should be more room. The service provided by the crew was the best I have experienced.
Luggage handling an response received on lost Luggage, was pathetic
No food as per my diet restrictions even after advance request and delayed baggage without any notifications
It was a good experience. Flight was good, service was good, staff was good. But no charging ports in the first flight and in second flight there was a charging port but it was not working, so couldn’t use it. Need to improve in that field. Now a days it is very important. My TV was not working and then I couldn’t use my phone because of no charging.
For the amount of money charged, it was ludicrous (actually quite insulting) that they used such an old plane for a prime long haul route. Food was terrible. Entertainment was a joke. Time travelled back to the 90s with a 7 once screen and 3 ridiculous options for a hindi movie. The staff was the only saving grace. They were extremely helpful. I will give this route one more shot with BA - if it stays this way, I reckon we'll fly with some other airline. Lots of others saying the same thing as we were all chatting after getting off the flight.
