the crew and actual flight was great. i appreciate the puffy headrests with folding edges. but we have been sitting on the ground LAX for 2 hours now waiting to be let off at the gate. the water in the bathrooms has been dumped so we have to use sanitizer, and it’s hot in here, and there are no vegan snacks and barely any water. this is insane.
Mika, was outstanding. Always available when needed by passes gers. She's very hospitable.
Pros: "Snacks and entertainment were great and the flight was timely"
Cons: "Everything was great"
Cons: "Nothing short"
Pros: "The boarding was great and moved very well. The crew super friendly and helpful."
Cons: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Pros: "The crew was very courteous and friendly"
Cons: "Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter"
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Pros: "Not enough toom between rows of seats."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Cons: "My husband is 6’ 4” tall so the seats on the CRJ-700 are a tight fit for him. Had some trouble with boarding passes not loading on the app and couldn’t select seats until we got to the gate."
Pros: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Cons: "I didn’t like this question!! You guys are great!!"
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "The plane left on time if not a bit early."
Cons: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "Smooth flight. On time and took me from 20 degrees to 80"
Pros: "Normal flight with every seat filled. I liked the icw.cream bar they served."
Cons: "Small seats. Dirty air."
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "Drab interior. This was a Jet Airways flight."
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Pros: "I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect."
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "Smooth and easy."
Cons: "Not applicable"
Cons: "Several things. Dropping off luggage. Security. Late flight departure."
Pros: "On time"
Cons: "Boarding was a little slow and a few minutes late taking off but still made it on time"
Pros: "Got there before ETA"
Cons: "Concourse was VERY FAR away and trains were not running☹️"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "The time it takes from Atlanta to VPS is not long trip at all. The crew was courteous and glad to take off and land safely. Thanks to the Delta crew."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Pros: "Enjoy able"
Pros: "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
Cons: "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."
Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Pros: "Food was good, I had the fruit & cheese plate. Very good. I had a wheelchair so she took me directly to the doorway of the plane. Very nice young lady from West Africa. Nice selection of recent movie releases."
Cons: "My seat would not recline. Uncomfortable for such a long flight."
Cons: "Flight delayed by over 4 hours. Took another flight"
Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pros: "The food options and that we were offered drinks multiple times."
Cons: "Nothing! It was excellent"
Cons: "Quality of free snacks (pretzel packets) is poor choice for 11hr flight Mid flight snack is a cold sandwich, that tasted terrible Rude crew Delayed start from SFO resulted in delayed arrival at MUC Checked in bags did not transfer correctly in MUC to Lufthansa. Forced to wait extras 3hrs (estimate) in Madrid airport for bags Cannot track bags for last segment neither on United IOS app nor Lufthansa app. Poor integration between UA - LF systems Limited choice of movies"
Pros: "Clean effective travel"
Cons: "Space space space. Uncomfortable seating for long flight."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Crew was very good. Seats were uncomfortable. Too close together and hard."
Pros: "Boarding fast"
Cons: "Bus took forever"
Pros: "Yes very helpful"
Cons: "Better food service"
Pros: "Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay."
Cons: "Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am."
Cons: "Flight was delayed 80 minutes."
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "You expect to get Taj qualify Indian meals when you fly business. My 80 year old mom and I were starving cause we could not eat what they were serving us."
Cons: "You expect to get Taj qualify Indian meals when you fly business. My 80 year old mom and I were starving cause we could not eat what they were serving us."
Pros: "Bulkhead window seat, very pleasant and informative pilot"
Cons: "No Wi-Fi on this flight"
Pros: "Our flight attendant was super kind and efficient."
Cons: "With such an early flight, our only "breakfast" option was one cheese and cracker food box for purchase. The aircraft was too cold. Even with my winter coat. Upon arrival at Denver, we had to remove our own luggage from the luggage shelf. On previous flights, an airline employee handed them out to us."
Cons: "Cramped, not enough room for carry-ons"
Pros: "It was on time"
Cons: "EVERYTHING. Cramped noosey and the tv wouldn’t power off so I couldn’t sleep for 4 hrs never again."
Pros: "It was a fine flight. I only had cranberry juice, but it hit the spot."
Cons: "It was a full flight but I expected that it would be that way after Thanksgiving."
Pros: "Convenient and on time. Comfortable"
Pros: "Crew was very friendly"
Cons: "Seats very uncomfortable"
Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."
Pros: "On time takeoff, landing. Smooth flight. Great crew. Good food even in Economy."
Cons: "All was close to perfect."
Pros: "The crew members on the flight were alright."
Cons: "3 hour delays. I have never had an on time united experience."
Pros: "On time and good flying experience"
Cons: "Service was very limited for a 15 hour flight. It does not compare with other airlines on service and hospitality. The staff is hardly around and show up only two hours after take off and one hour before landing."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "Crew was very polite and willing to help."
Cons: "In an effort to avoid problems with a "Cheap Flight" airline we decided to spend the extra money with a long established airline. Over a two hour delay for take off fir mechanical issues and having to unload and reload plane we finally took off for our nephew's graduation in Colorado Springs. When we arrived we foud that some of our luggage was lost. We were told it would arrive the next day and after two days they can't even locate it yet. We need to purchase new clothing and every 6 hours we get an update telling us they still haven't located the luggage. We were told if it wasn't located we could fill out a claim. Wonder what type of nightmare that will be."
Pros: "Flight crew were very helpful."
Cons: "too many people on flights."
Pros: "The flight to LAX was comfortable"
Cons: "Most every flight was delayed. We were drop in Dallas and arrived 5 hours later than planned"
Cons: "Lavatories did not seem to have been cleaned"
Pros: "Had to buy tickets last minute and Kayak was the only site that provided multiple airlines with Reasonable ticket prices. United had the best price at the last minute."
Pros: "Food was decent, service as efficient albeit not very courteous. But one has come to expect that of UAL and hence the reduced flights I've taken in the last year."
Cons: "Seat uncomfortable for a flatbed. Seemed to have a gap that needed a pillow to fill. Seat wasn't completely clean when I boarded. Used water bottles in the seat pocket. Toilet was unclean before the flight even took off. At check in they didn't specify the lounge to be used. Unclear instruction regarding the availability of a separate business security line."
Cons: "No entertainment at all"
Pros: "Pilots did a good landing. Reached 30mins ahead of schedule. In flight service was good and entertainment choices were plenty."
Cons: "Food was mediocre. Boarding announcements were dismal. Seats were not comfortable for a 15hr flight."
Pros: "Muy buen servicio"
Cons: "Heavily delayed, kept getting later"
Cons: "Flight from bend delayed. Missed flight to Atlanta. Rerouted to Newark. Slept in airport. 7 hour flight turned into 17 hours. Miserable"
Pros: "Will probably NOT use united again"
Cons: "Every leg of flight was late, excuses for lateness on every flight!"
Pros: "Poor food selection, did not have sandwiches offered"
Cons: "Jolting, too fast landing"
Pros: "Entertainment had many options."
Cons: "Overheard on attendent say they were glad they didnt do this everyday. Rows were too close together for a 12+ hour flight."
Cons: "Wifi did not work. Limited food & beverage choices."
Pros: "Free entertainment"
Cons: "Not knowing where my suitcase was"
Pros: "Nice crew"
Cons: "seats are tight and my knees hit the back of the seat in front of me. Of course I got the middle seat where there is really no room!"
Pros: "Crew was nice"
Cons: "Entertainment systems did not function during the trip-a HUGE disappointment when the cost of the flight was over $1100 per person."
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "Very smooth check in."
Cons: "The seating being assigned is a bit strange. My husband and I booked our seats together but were assigned separate rows. Luckily people switched with us."
Pros: "Getting to my destination"
Cons: "American Airlines."
Pros: "That the plane arrived on time, which is a miracle in itself."
Cons: "No offer by the Flight Attendant to any passenger if they wanted extra snacks or if they desired to have the entire can of soft drink they requested. Only one A/C was operational, so thank God we cruising at altitude cooled the cabin down."
Pros: "Crew was very polite."
Cons: "Squashed in like sardines in a can, but that's expected when flying economy. NO DISLIKES."