Pros: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Cons: "You are best ."
Cons: "Breakfast could have been better"
Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Pros: "Love everything"
Pros: "Great service for economy. Very attentive flight attendants."
Cons: "The Entertainment screen could have been larger."
Pros: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Pros: "Everything. I always enjoy my flights with JAL."
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Pros: "Everything, the service and the food is great."
Cons: "Keep it up"
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Pros: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Pros: "Great crew. I easy transfer!"
Cons: "Food was not great."
Pros: "Quick efficient boarding. Smooth flight."
Pros: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Pros: "So cramped. Very uncomfortable flight."
Pros: "Customer service was on point . Thanks Again !"
Pros: "Excellent and original Japanese meals"
Pros: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Pros: "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Pros: "Very comfortable plane, even full. Polite crew."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "Friendly and helpful staff, excellent food."
Pros: "on time and excellent service"
Cons: "a bumpy ride compared to our flight from NY to Japan"
Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Pros: "This flight was just pretty routine."
Cons: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Pros: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Pros: "The main entree was excellent."
Pros: "Great flight attendants"
Cons: "Japanese food not great"
Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Pros: "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."
Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Pros: "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
Cons: "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
Pros: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Cons: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Pros: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
Pros: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Cons: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"
Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."
Pros: "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
Cons: "Cabin temperatures seemed to be very hot through the flight"
Pros: "Cleaner and better service by flight attendant than other US flight company."
Cons: "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
Pros: "Good food and service - great airline"
Pros: "On time departure and arrival"
Cons: "The food"
Pros: "The price. The staff was professional and friendly."
Cons: "Everything was good."
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Pros: "Crew did their best despite the poor circumstances."
Cons: "Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink"
Pros: "Flight attendants were all nice and friendly."
Pros: "Good movie selection"
Pros: "Very comfortable Business Class seat, pretty good entertainment."
Cons: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
Pros: "The crew was great"
Pros: "Premium economy equal to NA/Euro business class"
Pros: "Good international films. Food was ok."
Cons: "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."
Pros: "Short connection wait time from my New York to Taipei leg."
Cons: "No hot food served."
Pros: "Hello Kitty theme plane"
Cons: "Food can be better"
Pros: "Exit row seats"
Cons: "Food was okay. Service especially drinks were sparse"
Pros: "The flight to Taiwan from LAX was miserable. It was so hot i sweated the entire 14 hours. Was told they cannot adjust it. Easier to get blanket to be warm no way to cool off"
Pros: "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
Cons: "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
Pros: "Hou-tia, everything from the food, entertainment was exactly what I needed and expected. Our connection was close so Eva had an attendant lead us through the airport in order for us to make our connection."
Pros: "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."
Cons: "Small seats no leg room. Asked 2 times for a drink and it never came two times"
Pros: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Pros: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Cons: "Try to get an isle seat- seats feel small."
Pros: "Very professional and efficient Crew as always, horrible seat comfort,"
Cons: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Cons: "Air stewardess should smile more. More movies in the in flight entertainment"
Pros: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Cons: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."
Cons: "the food was a shame"
Pros: "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
Cons: "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."
Pros: "The food and entertainment are good."
Cons: "Although we were checking in ahead of most, we were getting the back seats which I am not comfortable with."
Pros: "the attentive service...quality of the airplane...food was excellent...lots to watch on the in flight media monitors"
Cons: "wasn't offered cocktail service...had to inquire"
Pros: "The crew were very attentive and accommodating. Flight was cheap , smooth and in time. Food was excellent. I had a great experience."
Cons: "The headphone didn't work but that was it. Not a big deal, I slept well instead."
Pros: "The service, the food, the crew, everything."
Pros: "I like overall!"
Pros: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Cons: "Other than taking a flight that was way too long for my legs nothing. It's a great airline."
Cons: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"
Pros: "Excellent Service and Meals; enjoyed my trip on EVA Airlines"
Cons: "Giveaways for kids we're not the best. Had better ones with other airlines"
Pros: "Beautiful stewardesses on EVA, big aircraft."
Cons: "TVs are outdated and small. Not as roomy as the 777."
Pros: "on time with schedule, good food and service, nice staffs."
Pros: "The entertainment and the lovely flight attendants."
Cons: "Very stingy with the soft drinks. It's a small cup already why fill it all the way with ice and half way with soda?"
Pros: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Pros: "- Food - Crew - Entertainment Everything!"
Pros: "Good Food both ways both meals. Good AC."
Cons: "Movie selection."
Pros: "I enjoyed the movies."
Cons: "I did not see any cabin crew walk through the cabin to check customer offering water or walk through for entire flight after each meal service. I wish they were more attentive since it was a very long flight. Also There was only one greeter at the end of the flight at door 1 when we exit the plane. Rest of crews were not attentive or communities at the end of the flight. Not even one single cabin crews say thank you to customers flying with EVA Air."
Cons: "Had some wine that was wayyyy past it's prime. Tasted more like cleaning fluid."
Pros: "Like most were the friendly and professional crew, nice big screen individual entertainment system with many movies, clean bathrooms, and my seafood meal was awesome!"
Cons: "Didn't like that we departed almost an hour late for no apparent reason - something about waiting for luggage to be loaded. The side dishes on the entree could be better."
Pros: "I typically don't enjoy long distance travel, but Eva Airlines was the first airline that convinced me excellent service, safe flights, and good comfort is worth the means to get to China."
Cons: "My only qualm was the airline meal. The side dishes were tasty, but the margarine/butter used in the hot meals smells overpoweringly sweet and made me a bit nauseous."
Cons: "Boarding was disorganized. Otherwise everything was good"
Pros: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Cons: "Hi do veg meal could have been better and communication about my bags could have been better ."
Pros: "the crew was professional and efficient on board the plane."
Cons: "seat space was tight. it was hard to get comfortable"
Cons: "Shopping items available."
Pros: "Nice flight attendants."
Cons: "The flight was scheduled to leave at 9:50pm and it didn't take off until midnight. The many delays appeared poorly handled and communicated, and I spent an hour on the runway before takeoff."
Cons: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Pros: "Been flying CX for years and for some reasons this time all the staff members were excellent. From ground to air crew everyone was well informed, nice and helpful. Another surprise was the vegan meal I ordered. Airplane food in general is disgusting, but this time the vegan meal was delicious."
Cons: "Flying out from JFK is a nightmare, we had to wait for 40 mins on the runway. Not sure if airlines can actually improve that?"
Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."
Cons: "I booked a window seat, got a middle seat."
Cons: "My seat would not recline."
Pros: "Seat and legroom ok. Seats are on the narrow side if you have a large person beside you. Supper was excellent. Breakfast so so."
Pros: "I really enjoy this airline. The flight was good with good entertainment system. I like the provided pillow and blanket and they make sure the cabin is dark and quiet for sleeping. Food is decent with generous amounts and snacks always available to go and grab."
Cons: "I was fairly squished on this flight at 6'2" with my knees almost touching the seat in front of me. I had more space on another Cathay flight and I think I had a seat in the same class. I took off my shoes and that helped me get a little more room to spread my feet/legs out to get comfortable."
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Pros: "The crew was average. Few of them were hospitable and friendly."
Cons: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Pros: "Really good flight, no complaints here. Friendly and efficient staff."
Pros: "Handing our menus in economy class was a nice touch. Service on board was very attentive."
Pros: "Some of the staff were very nice. the plane was not full so was able to sleep whole flight."
Cons: "The flight was delayed 1 hour. we get on plane. then an announcement that in previous flight plane hit a bird so they needed to dissemble the plane. we got off plane at 11:26 pm. waited there. received a text announcement it would leave now at 2 am. the staff on site did not announce this information till 12:45 am. we waited and then got good news flight was going to take off. not in a logical way the plane took off all our luggage off the plane. and then could not add our luggage back on to the plane because tsa was now closed. so paperwork for getting luggage was poorly committed. not bright people. I hope my luggage arrives like they say a day later."
Pros: "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
Cons: "Would be amazing to have a little more room in the economy seats!"
Pros: "Excellent service for wheelchair passengers"
Cons: "Flight delayed 13 hours"
Pros: "Staff was welcoming, everything was well organised, food was good. Journey was comforatable ."
Cons: "More choices foe veg meals"
Cons: "Didn’t like the seating arrangement. The check in counter was unwilling to accommodate us, even when we tried to check in four and half hours prior departure. We were unable to seat together for the long flight. On the plane, I noticed 2 family members travel together got aisle seat. I was really disappointed that Cathy Pacific allowed passengers pre-select seat in this method and has no authority or unwilling to accommodate others that flight together. Will not flight Cathy Pacific again."
Pros: "Very quiet (A350), good crew who helped direct those unused to flying to the correct class. Good seat comfort and food, very good good entertainment. Toilets were cleaned periodically during the flight."
Cons: "Rather a wait for the toilets at times - not the most efficient layout and not that close to Premium Economy seating."
Pros: "Average flight. Nothing special. Pleasant flight crew."
Cons: "Baggage was delayed."
Pros: "Nice plane, roomy seats, good food. Much better than other carriers in economy."
Pros: "Easy boarding, good entertainment. Great crew."
Cons: "Long flight to easy to complain about something. But really no problems here"
Pros: "Overall speaking CX flights quality has been declining over recent years"
Pros: "We were lucky the flight wasn't full. Had decent leg room using three seats for the two of us."
Cons: "Had entertainment without downloading the WestJet app and/or payoff for stuff."
Pros: "Mostly the amazing staff on the airplane... I'm pregnant and the staff at JFK were very unpleasant and rude."
Cons: "Staff and tsa at JFK"
Pros: "Crew was helpful and accommodating. The food served on this particular flight was outstanding"
Cons: "Typically cramped seats (I know its what I paid for, but still)"
Pros: "They were able to provide drinks and food at a timely matter"
Cons: "The long flight"
Pros: "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"
Pros: "The food - best in the sky"
Cons: "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
Pros: "Service was great."
Cons: "Another passenger request me move to a window seat from a front row with leg room seat and it was hard for a big guy to go to and from washroom. Plane was hot and sweat throughout the flight making it very uncomfortable. Ran out of food choices for breakfast really fast."
Cons: "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"
Pros: "Great crew. Super friendly."
Pros: "Crew was amazing. Professional, cheerful, willing to help. from take off till landing"
Cons: "Seating was atrocious. I specifically asked whether I could get an exit row seat (i am 6'4"). I was even willing to pay the extra 200$ for my partner and myself. I was told that there were no open exit row seats. But on boarding, the entire exit row was empty. It stayed that way through the flight. Super annoying."
Pros: "entertainment was more than sufficient and was adequately nourished for a long flight"
Cons: "full flight which felt more crowded than Cathay flights I've taken in the past"
Cons: "Though nothing completely egregious, my interaction with crew on the flight were the worst I have ever experienced when traveling. The first was after attempting to go to the bathroom mid-flight. This was an 11 hour flight. I'm not sure whether the captain forgot to turn off the seatbelt sign during the middle of the flight or if he anticipated turbulence, but the seatbelt sign was on for at a minimum, 45 minutes. After waking up I had the urge to go to the bathroom and walked back to try to get there. Once close to the bathroom a flight attending pointed in the other direction and said "sit down and put your seatbelt on." I expressed that I had to go to the bathroom and he again just repeated "go put your seatbelt on." I stood for another few seconds in disbelief that I would really be turned away from using the bathroom in the middle of a flight and during this short time of standing there he again repeated: "go put your seatbelt on." I would like to stress that there was absolutely no turbulence at this time. Whether or not this is protocol and any attendant would have told me the same, the attendant could use lessons in how to properly speak to people by having a better tone AND saying please. Explaining the situation would also be helpful instead of just using your power to command another adult to do something. After returning to my seat, I saw multiple other people also try to get up to go, who received the same fate, so it was obvious he was trying to adhere to the rules, but clearly if the fasten seatbelt sign has been on for over an hour at that point, you should be able to be an adult and put the situation in context; people need to use the bathroom on a long flight. My second poor interaction was at the conclusion of the flight. I was listening to music on my phone and hadn't heard the captain announcement that we should begin to prepare for landing. On ANY other flight I have EVER been on, the crew will come around and verbally ask people politely to put their seat up, return trays to their stored position, and unplug any USB electronics. One of the crew, without asking me first or even making eye contact, came up and unplugged my phone from being plugged in and manually put my seat up to upright position and walked away. This might seem like a simple thing, but you should NEVER touch someone else's property. Further, to place me upright without warning was extremely rude. If this flight had been the only flight I had with Cathay Pacific, I would never fly with this airline again, because it would have seemed to me that your crew lack social skills, are impolite, and may have language barriers. Luckily, my trip was round trip from NY to Bali and as such there were multiple connecting flights, and I had good experiences on all the rest. I really wish I had gotten the name of the 2 individuals I had a poor experience with, as I don't think they will help you in securing future customers."
Pros: "Comfortable seats and the entertainment was great"
Cons: "The other guests were loud and rude on the flight and none of the staff seemed to care."
Pros: "The meal options that were served on this flight were great, and the overall flight was peaceful."
Cons: "Flight was delayed due to weather, and this seemed to frazzle the flight crew. Pre-takeoff service of water and juice or champagne was only give to one side of the premium cabin, and when I asked if they would complete it for the other side after take-off was told no. I'm used to Cathay taking our orders and being back what we ask for for a premium experience, however on this trip they just brought everything on carts and asked people what they wanted on the spot, offering no suggestions. Overall the service on this CX 889 flight seemed to be severely underpar for what I expect from Cathay"
Pros: "Good service. Love that you can have wine with dinner! Good size blankets provided."
Cons: "They called us to board early and then we stood there for about 10 minutes before they actually started letting people through the gates."
Pros: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Cons: "The seatbelt buckle is at a weird angle so ones arm is on it."
Pros: "Liked the added legroom and seating of ecomomy preferred."
Pros: "Service, Food, and every aspect of the flight was the best I've experienced in a long time."
Cons: "I have nothing negative to say at all."
Pros: "All crew worked hard and kind to passengers. Food was ok. They should have mineral water not from tub water."
Cons: "Mostly problem was their website!! Terrible!!!!! They should have mineral water not from tub water."
I have one comment for this trip, sardine, pandemic and everything, and plane was maxed. It was horrible. Staff was great but, this was horrible.
Cons: "Just the entertainment. Movies could be slightly better not a critic just a suggestion"
Pros: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Cons: "Honestly nothing. From start to finish great time."
Cons: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Cons: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Cons: "Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation."
Cons: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Pros: "It was nice trip and comfortable"
Pros: "Friendly staff, great attention to travelers who need assistance!!!it"
Cons: "Chaos boarding process"
Pros: "The crew is attentive and friendly The seats are flat-lay"
Cons: "The food is mediocre at best Seats are narrow"
Pros: "Loved it!"
Cons: "Liked it all"
Pros: "Comfortable seats and great movie selection. They also had books and games for kids."
Cons: "The food was good but could have been better."
Pros: "easy boarding, great flight attendants"
Cons: "No entertainment on this flight"
Pros: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Cons: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
Cons: "I was waiting over 1 hr for my suitcase...."
Pros: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Cons: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Pros: "The fact that I could have upgraded to premium economy. The space available in economy."
Cons: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Pros: "Food is provided"
Cons: "Delayed 6 hours on the plane"
Pros: "Excellent service from staff on the flight"
Cons: "Long line-up in Frankfurt at Lufthansa Passport control . Could probably open up the third counter and not just one Business and one Economy? First meal ( Turkey) had something in it that blowded me up all the way to Vancouver! Not sure if it was the vegetables or?? Not nice if you can't walk around and also not great for your neighbor to the right and left. I usually don't experience this with my food that I cook or choose."
Pros: "I travel in so many airline but lufthasen is very good airline i want to travel again"
Cons: "The boarding area was cramped."
Pros: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Pros: "Thank goodness the movies were good."
Cons: "Had to wait in 5 lines before someone could check our bags. no organization at boarding time. Just a free for all."
Cons: "Very weird flight attendant. Seemed unexperienced and stressed out. Bad vibe from the crew in general."
Pros: "Crew on board were excellent."
Cons: "There was a 40 minute delay in the Athens airport, which precipitated a race to catch the connection in Munich to Boston. Also, the food was below par. Nothing you'd get from the old Lufthansa..."
Pros: "Air Canada could learn a few things from you - ie, the incredible impact of providing free food and excellence customer service at the checkout and gates."
Pros: "The crew was friendly, helpful and attentive. Excellent boarding procedure."
Cons: "Entertainment system was very temperamental. Touch screen was extremely slow. The poor performance was aggravated by having the controls mounted on top of the armrests resulting in no place to rest one's arms without disturbing the entertainment system. The seats in regular economy were too small for a 10 hour flight. I am an average to small size person and had no room to get comfortable."
Pros: "Tans it time to Amman is too long and that is the most distressing"
Pros: "Not a good experience overall."
Cons: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Pros: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Cons: "Flight got canceled and never got new flight! Also never got money back!"
Pros: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."
Cons: "huge plane, no space. painful."
Cons: "Too many controls during boarding"
Pros: "Taking off was good"
Cons: "Landing was a little bit stressful. But still ok."
Cons: "No food service for a evening flight. Delayed because of a toilet problem."
Cons: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Cons: "No boarding lines. Boarded late. I was not given enough time from my arriving flight. I had to spring the length of the airport and up and down stairs as the elevators had long lines. Maybe it was good it boarded late or I wouldn't have made it."
Cons: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Pros: "The crew was especially cheerful and helpful. The food was surprisingly good for airline food. I have always had a good experience on Lufthansa and this trip was no exception."
Cons: "Some of the movie choices were a little dated."
Pros: "Exceptional! The new plane was excellent. Like the downstairs toilet arrangement. Food was the best ever for overseas flight. Entertainment center was also excellent."
Pros: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Cons: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."
Pros: "Excellent service, great airplane, and a high level of professionalism on the part of all Lufthansa crew members. I felt pampered."
Cons: "I was in the next to last row in economy class. The person ahead of me put his seat back as far as it would go. that is his right. Behind me were two friends traveling with me. I doubt if their seats reclined (the last row) so I did not attempt to recline my seat. As a result I was a true "sardine". There was so little space between my face and the seat back ahead of me I could not look at the video screen, which was positioned at an angle when the seat was back. I just closed my eyes and let it pass. Economy plus next time? I have long legs."
Pros: "Food is excellent as always,could offer a little more alcoholic beverages."
Pros: "Crew was good!"
Cons: "Manila airport business lounge full, not accessible, croweded with too many airlines; Processing at the Manila airport too complicated for passengers in transit (completely different when we traveled from Vancouver through Manila, why is that? Boarding gate (Manila) terrible, crowded, no available seats, “business” section small and with so dirty sests that it was not possible to use them!"
Cons: "Adding cookies and drinks to relieve hunger or low blood sugar of passengers."
Pros: "Food & drinks"
Cons: "more sauce in food selection."
Cons: "Let’s passenger choice the seats with time"
Cons: "Delay in arrival caused us to miss this connection"
Pros: "i didnt like when we had to come out of plane and do a transit."
Cons: "wish it was non stop but now it is."
Pros: "The most unorganized airline"
Cons: "Better staff and communication."
Pros: "Theno del crew were polite and cheerful, efficient in their work. Seats are okay, more legroom would be better."
Cons: "no delays on schedules."
Pros: "Flight was smooth and short."
Cons: "Price is a bit higher compare to other airlines"
Pros: "Crew was nice plane was comfortable"
Cons: "I have flown to Philippines many times with other airlines i hate to say it but PAL food is terrible The flight is long already but there was almost 2 hour delay and once i arrived in Canada it took about an hour to retrieve luggage Because i couldnt charge my phone due to no functional USB at my seat i was afraid i wouldnt be able to contact hotel shuttle"
Pros: "Great service and so much leg room"
Pros: "During mid flight, I called an attendant to ask for water and she arrived with one already without asking for it. She is nice and prompt."
Cons: "BUSINESS CLASS - After watching a YouTube video about PAL business class, my wife and I got sold to the idea of upgrading. We tried to do so on online check-in but the system wouldn’t allow us to change our seats. So we tried to buy the upgrade upon our baggage check-in but the attendant told us that we couldn’t for it is fully booked. We even tried to buy an upgrade to premium economy but was given the same answer. We told the attendant that it’s okay and thank you for checking. But as we were boarding, 3 people in front of us got upgraded to business class for free. This was very upsetting as there was no reason nor any explanation given to us. HOLDING GATE - On top of the above mentioned are the unorganized boarding. We were asked to scan our bags and our passports/boarding pass checked just to be at the gate. At the gate “holding area”, we couldn’t have water and there are no washrooms. If we wanted to have water or go to the washroom, we’d have to go out of the holding area and line-up and get scanned and our documents checked again. Mind you, this process was done already before entering the boarding area. PAL just redundantly did it at the gates. And there’s not enough seats for the waiting passengers at the gate. I saw people sitting down on the floor waiting for boarding. MABUHAY LOUNGE - My wife and I inquired about if we could buy access to the lounge but was declined. The reason given to us is that the lounge is only for business class flyers. There are no other lounge area in the Terminal 2. FOOD CHOICES - There are not a lot of food choices in Terminal 2. They have some for snacking but if you’re waiting or flight gets delayed, there’s a big chance that you’d end up eating the same food again. WILL I FLY PAL AGAIN? - My wife and I are frequent flyers. With all these reasons, until PAL get it together and do things the right way, we would not recommend nor fly PAL. Flight PR116 MNL-YVR July 22, 2018"
Pros: "I was seated in row 38 and our flight attendant was very attentive, helpful and always smiling. I think she was the the best flight attendant that I had for a long time, she’s always ready to help to needy passengers and always has a smile on her face."
Pros: "The best flight crew and customer service was provided."
Cons: "my seat was broken and would not lock in a either upright or reclined position"
Cons: "The people at the boarding counter weren’t helpful and not willing to help with my questions."
Pros: "Read above"
Cons: "REad above"
Cons: "Delay boarding at jfk"
Pros: "The direct flight, without stop overs was nice. The crew was well mannered and attentive. The flight was on time."
Cons: "My seat as well as the passenger beside mine would not stay reclined. Neither of them would lock in place. Passenger's USB didn't work neither. Despite handing everyone a menu, there was no choice of meal for breakfast because they ran out of the Filipino food. There was inedible sausage."
Pros: "Food was warmed to my liking. Crew were professional - but a bit too rigid. I was seated with a guy that was coughing all the entire 16 hours flight and I requested to be seated somewhere else but attendant simply said they can't do anything. I asked if they can ask someone a bit younger and fit to change seat with me but crew never got back to me. In fairness, they said they'll try."
Cons: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."
Pros: "food when it finally arrived"
Cons: "waiting in plane 4 hours with no updates on status"
Cons: "The flight was delayed 2+ hours, not getting in Vancouver until after 5am. Everyone on the flight, passengers and staff were extremely rude. Never taking this airline again!! Also, there was no food left by the time the served me near the end of the plane."
Pros: "I like the direct flight to Vancouver"
Cons: "I checked in early and was given a middle seat. I have back problems and walk with a cane and asked at the check in desk if I could have a window or aisle. I was told no because the flight was completely booked. I arrived three hours early and checked in online so I could get a better seat and they still said no. No one was able to help me. The flight was delayed over an hour and there was no apology. I always fly Philippine Airlines because IV always been really pleased with the service. This past flight makes me question that decision going forward."
Cons: "seats is too tight/noarow"
Pros: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
Pros: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
Pros: "Arrived early"
Pros: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Pros: "Wheelchair assistance was very good"
Cons: "Entertainment equipment on board is outdated"
Pros: "YOU NEED TO ADVISE PASSENGERS TO BRING WARM CLOTHING BECAUSE THE PLANE WAS VERY COLD DURING FLIGHT. I NEEDED TWO BLANKETS"
Pros: "The crew was really nice."
Cons: "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."
Cons: "Was a good experience"
Cons: "First of all, both on my departure and return flight, despite having boarded 30 minutes ahead of schedule, we remained on the floor for an additional hour (both for taking and after landing). Next, the flight attendants did a poor job of ensuring that everyone did not get up when we landed and the seatbelt sign was on, and this led to herds of people running through the aisles and rushing to get off past those that were patiently waiting. The leg room is very limited, unless it is an empty flight. The red wine was perhaps the worst I have ever had. AND the wifi that was available for purchase was 40 USD for only 150 mb of data which is absolutely ridiculous."
Cons: "our flight was pretty delayed due to another delayed flight from the night before, in which they decided to combine half the passengers in to our flight. They also did not communicate this effectively and check in was horrible."
Pros: "Philippine airlines was a great airline to travel with, with friendly staff good food comfortable seats and lots of entertainment options for the flight there and back will definitely fly with them again."
Pros: "Good flight with excellent Serb=vice form the crew"
Cons: "Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,"
Pros: "We got 2 food vouchers one at night, the other early in the morning. However the food establishment was so pricy a chocolate bar was $7 USD."
Cons: "13 hour delay, would not let us go home, would not cancel the flight, instead pushed the boarding time back one hour every hour starting at 4am. Flight was supposed to leave JFK by 11:55pm, we left at 1pm the following day. It wasn't solely due to the weather (we expected a slight delay), but in the morning, plenty of other flights were running regularly, while there were no updates. No one that cared, all the staff just told us it wasn't their fault. (Which is true to an extent), but all so mentioned that they were tired too, and they're exhausted too, which made many people angrier. They deflected a lot of statements."
Cons: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Cons: "There was confusion and poor organization at the check in counter. The check in started late and there was a 500 ft line up to check in at Philippine Airlines. We waited 2 hours in the plane for 4 people who were late for the flight, then the cargo handlers didn't show up. We left at 5am instead of 3am. The flight attendants didn't seem to know why we weren't leaving. Two short announcements were made in 2 hours that didn't explain properly why we sat there so long. The food was wretched. The flight attendants were pleasant but the captain and the purser's announcements were hard to understand with poor English."
Pros: "Great service and wifi on board!!!!"
Cons: "Didn't get my bags onto the connecting flight"
Pros: "I was very impressed with the service give by PAL. Good meals, good utensils, and blanket and pillow provided to each passenger as well as current tv shows and movies on the entertainment system for free."
Cons: "Some of the equipment on the plane seemed dated and didn't work so that was a bummer. The attendants offered to move me to a another spot, but couldn't due to it being a full flight. Also the plane was two hours delayed leaving."
Pros: "Smiling crew members"
Pros: "the flight is an hour in advance!"
Pros: "1st time to fly, the flight was good experience, the preflight delay was not good."
Cons: "flight was delayed for 2 hours before takeoff"
Cons: "The food was disgusting The flight was delayed by 4 1/2 hours however there was no information given the ought the delay"
Pros: "FLIGHT ATTENDANTS, AIRPORT ATTENDANTS WERE VERY SUPPORTIVE & PROACTIVE TO OUR NEEDS."
Cons: "OCCASIONAL LAPSES IN FOOD QUALITY (LIKE THE BREAKFAST STEAK THAT TASTED LIKE CARDBOARD). THE IFE RADIO WAS HARD TO TURN ON."