On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.
Good. Mm to I am always generally satisfied with Air Transat! 👍
My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
Extra attention to kids, thank you, we appreciate! Perfect landing
The ticket price was reasonable, food was okay, not the best. I would use the service again.
Chaos diri g check in. Rude attitude of staff at gate. Entertainment stopped working. Uncomfortable seats and little underseat space
We were sitting in the back of the plane, and they ran out of some food by the time they reached us (last). We didn’t pay less than others so we shouldn’t be treated as lesser for sitting closer to the back. Also, there was a very long baggage check in delay (1hr +) at CDG due to luggage belt malfunction with over 100 passengers affected, yet boarding and take off remained on schedule. We nearly missed the final boarding despite being at the airport 3+ hours ahead of our flight
Flight attendants announced that the flight had engine issue and they could not find the tool to fix it. Passengers stayed on the flight for hours and they announced that they found the tool, but not sure how long it would take. So everyone got off the flights they issued lunch vouchers by using boarding pass, however, mine didn’t work at all. The flight was delayed for more than 4 hours! They rebooked my connecting flight with only 1 hour connecting time, and the 1st flight was delayed again. How worse could it be? I’m glad the engine actually works and everyone is safe.
Flight was good overall, Prem Eco was comfortable, food decent too. Staff was nice at boarding but then half way through flight like a light switch they turned miserable, almost bothered by asking for something. Have not experienced this with AC before. Like they were all angry, it was very weird and uncomfortable. The good news, we landed 15min early and it was pretty smooth.
Air Canada changed this flight from July 6th to July 16th without sending ANY notification. This was not discovered until arrival at the airport. We then had to spend 6 hours on the phone with JustFly to get rebooked on a different airline. No explanation given.
Montreal to TPA was a sardine flight. Barely enough room to get in seat. I had paid for premium economy, but not available on TPA FLIGHT, which was horrible
The flight wasn't full. I was able to sleep on an empty row of seats. It was great.
Everything worked well, food was excellent, landed 25 minutes ahead of schedule. However CDG waits were long and repetitive.
Boarding procedures were a gong show. Everyone was confused and AC staff were very rude and impatient when people were confused about boarding zones
Always good Thought the seatings were a bit tight for food. Made a mess with salad and oil.
