Pros: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Cons: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Pros: "The crew really cares about their passengers"
Pros: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Pros: "Nothing to like on that flight."
Cons: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Pros: "Food and leg room"
Cons: "All was fine"
Pros: "As always the crew was so nice...really catered to our needs on the long flight."
Pros: "Everything alright"
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pros: "The crew was amazing."
Cons: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."
Cons: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Cons: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Pros: "Crew not as nice."
Cons: "More hospitable crew"
Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."
Pros: "Aircraft was very nice and comfortable. Flight crew as friendly."
Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Pros: "Nothing much."
Cons: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
Pros: "Entertainment system good,"
Cons: "Boarding was late, seating very cramped."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Cons: "too hot called groups too fast for boarding"
Pros: "good crew"
Cons: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Pros: "Excellent entertainment very friendly crew"
Cons: "Food is becoming predictable Qatar Airways"
Pros: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Cons: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "It was normal flight"
Cons: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Pros: "12 hrs transit must give Hotel, without Hotel it was bad!"
Cons: "More than 10 hrs transit must give Hotel !!"
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Everything except food"
Cons: "Cabin was too hot and not enough bathrooms."
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Pros: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Cons: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Pros: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Cons: "I can't think of anything that was negitive"
Pros: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Pros: "The flight was on time and boarding was fast"
Cons: "Catering and seating. They ran out of food and drinks"
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Very comfortable seats with lots of space and pillows blankets and other ammenities. It was a 13 hour flight and the staff came by many timea with drinks and snacks"
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Cons: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
Pros: "Crew was amazing and very helpful"
Cons: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Cons: "Crew didn’t manage noisy passengers at business cabin"
Cons: "Better inflight entertainment"
Pros: "They were very supportive.. Thanks."
Pros: "Everything else"
Cons: "The crew didn’t have me the right food"
Cons: "Looks like Emirates uses really old planes for this leg. The recliners were not working."
Cons: "Emirates could do better!"
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Pros: "The crew was awesome, seating is never comfortable for a long flight."
Cons: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Pros: "Everything about it"
Pros: "The leg space and the entertainment. The crew were very nice."
Cons: "The bathroom must be kept cleaner."
Pros: "Great food and entertainment and the service was exceptional."
Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Pros: "The flight was quiet."
Cons: "Service is extremely slow."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "I like food and spacious seats, make journey comfort"
Cons: "TV movies were outdated,"
Cons: "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
Pros: "Very Kind"
Cons: "My seat assignment"
Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."
Pros: "The Services, crew, procedures, and the standards."
Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"
Pros: "Crew, food, entertainment"
Cons: "1 hr delay with take-off due to security check of all carry-on baggage from a passenger leaving the plane"
Pros: "ICE entertainment system was of high quality."
Cons: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."
Pros: "Everything is perfect"
Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pros: "The food was good, the entertainment was good"
Cons: "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
Pros: "It's a classy, professional operation with new, comfortable, very well-equipped planes, high-end entertainment options, an international crew, and many small comforts that really add up to a better experience."
Pros: "Good Price with on first priority"
Pros: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Very friendly and helpful crew"
Cons: "The business class seat was too short for sleeping"
Pros: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Pros: "Friendly crew, excellent entertainment"
Pros: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Cons: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Cons: "the vegeterian option was missing in lbreakfast and lunch"
Pros: "Entertainment screens good - good range of music and also internet accessible"
Cons: "Food not very appetising. I did not eat much of it."
Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Cons: "Check in an hour early!"
Pros: "This was our first trip to Europe using Emirates airline. It was perfect. Low price, excallent meals & service aboard. All staff very professional & helpful. Check in at airports were a breeze. Will definitely use Emirates again & recommend to family & friends."
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Pros: "This airline really surprised me. It was my first time flying with them and their staff and services were exceptional. They had a great movie selection, good legroom, friendly crew, and the food wasn't like your typical airplane food—theirs actually had flavor! I would highly recommend them any day. Looking forward to flying with them again down the line."
Cons: "There was nothing not to like!"
Cons: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Pros: "ALL seats were super comfortable, the LCD screens were like suer HD! Crew was warm and everything was just perfect!"
Cons: "Crew didnt know about baggage transfer procedures from Emirates to JetBlue (Dubai - Boston _ pittsburgh). Knowing this shall ensure 100% customer satisfaction."
Cons: "See above comments."
Was misdirected twice, also as a side note, RBC Avion rewards visa has the worst customer service when you need them. Switching cards as soon as I use all my points
You need to improve your food quality
Food Flight Attendants Aircraft Istanbul airport
Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.
Pros: "The flight attendants were kind"
Cons: "The airplane was old and the seats were a little dirty"
Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Pros: "Some crew was attentive, others were not. Piloting was good"
Cons: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Cons: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Cons: "Small legroom"
Pros: "Best service, food, seats, space, amenities."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Cons: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pros: "I did nit like anything..."
Cons: "I hate kayak.."
Pros: "Crew is amazing food is good plane is clean and comfortable"
Cons: "Our flight from Kathmandu was delayed so we missed our connecting flight to Vienna. We don't know why it took so long to organize the hotel. Turkish Airlines was ready with new boarding passes but we waited two hours at the hotel desk to get a bus to the hotel where we again had to wait till they gave each passenger a room. If they organized the boarding passes ahead of time, why not the hotel? So we were quite exhausted. The plane was again delayed leaving Istanbul. Movies on flight not what they used to be."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Flight was delayed. Flight time was changed 5 times."
Pros: "Every thing"
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Cons: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Pros: "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
Cons: "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
Pros: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Pros: "Nice service, good food and resolving issues"
Cons: "The fly arrived to late to Istambul which did not help much for the activities we were plannig.... space too small between seats"
Cons: "Flight was canceled and I missed all subsequent connections"
Pros: "The food was great!"
Cons: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
Pros: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Cons: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Pros: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Cons: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
Pros: "Food and entertainment are great"
Cons: "For suggesting that you are the best airline the airplane was VERY unconfortable. seats are super narrow, absolutely no leg room, 12 hrs in that space makes you insane. I would not recomend the airline to anyone. I had high spectations and they werent satisfied at all."
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Cons: "Poor customer service, rude airport staff in Istanbul, nobody speak English in airport. I had two 85 years old lady with me and they had wheelchair on their ticket, and a I asked the airport staff in Istanbul but, nobody care, that is bad experience in my life."
Pros: "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
Cons: "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."
Pros: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
Cons: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
Pros: "Moved into business class much more leg room"