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Pros: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Cons: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."

Pros: "The crew really cares about their passengers"

Pros: "Yes"

Cons: "Nice"

Pros: "Qatar is the BEST First Class airline in the world."
Cons: "Everything was amazing!"

Pros: "crew was very sweet"
Cons: "food and wine options were terrible"

Pros: "As always the crew was so nice...really catered to our needs on the long flight."

Pros: "Everything alright"

Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."

Pros: "The crew was amazing."
Cons: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."

Cons: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."

Cons: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."

Pros: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Cons: "stock the fridge"

Pros: "Crew not as nice."
Cons: "More hospitable crew"

Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"

Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."

Pros: "Regular A330 was substituted for a 787 dreamliner."

Cons: "Long trip"

Cons: "Te long transit time in Qatar."

Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."

Pros: "Aircraft was very nice and comfortable. Flight crew as friendly."

Pros: "Ambiance"

Cons: "just did not like the baggage policy for carry on"

Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"

Pros: "Customer service and food."

Pros: "Excellent entertainment very friendly crew"
Cons: "Food is becoming predictable Qatar Airways"

Pros: "Very good crew"
Cons: "8 hr layover in Doha"

Pros: "Just that the food is quite small but the variety is OK."

Cons: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."

Cons: "they need to do family section"

Pros: "It was normal flight"
Cons: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."

Pros: "12 hrs transit must give Hotel, without Hotel it was bad!"
Cons: "More than 10 hrs transit must give Hotel !!"

Pros: "Everything except food"
Cons: "Food"

Cons: "Cabin was too hot and not enough bathrooms."

Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."

Cons: "Horrible customer service."

Pros: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Cons: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."

Pros: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Cons: "I can't think of anything that was negitive"

Pros: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."

Pros: "Okay"
Cons: "Okay"

Pros: "Crew was nice. Food was excellent."

Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"

Pros: "everything went perfect , tank you KAYAK"

Pros: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Cons: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."

Pros: "Excellent service and in time flights."
Cons: "Nothing."

Cons: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."

Pros: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Cons: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."

Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."

Pros: "Very comfortable seats with lots of space and pillows blankets and other ammenities. It was a 13 hour flight and the staff came by many timea with drinks and snacks"

Pros: "Punctual"
Cons: "No beverage service"

Pros: "Everything"

Pros: "The timing of the flight and available entertainment"
Cons: "For economy class, maybe more variety to meals?"

Pros: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Cons: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."

Pros: "They were very supportive.. Thanks."

Pros: "Great value"

Cons: "Emirates could do better!"

Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"

Pros: "The crew was awesome, seating is never comfortable for a long flight."
Cons: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."

Pros: "Emirates does it with class, consistently."
Cons: "Wanted some tomato juice, but they didn't have it..."

Pros: "ICE is amazing, excellent food also in economy, comfortable seats."
Cons: "If you sit on the double seats in the back you have to wait a lot to get off the plane."

Cons: "Cairo airport: Personnel have no manners. Rude, disdainful security staff who bark at passenges as if everyone is a criminal. Must be related to the Egyptian mindset. Dubai airport: Endless taxiing from aircraft to terminals, endless shuttle rides between terminals. You feel like a rat scuttling through underground tunnels and dismal byways through a wateland of darkness to be spat out at ugly, uninviting entrances somewhere in the bowels of Dubai International. No signs, no knowledgeable personnel to explain anything to you. No attempt at making travelers feel comfortable, no attempt at making the surroundings look pleasant. Must be the culture. The flight itself has wonderful staff, but the airport makes me not want to fly Emirates again!"

Cons: "N/a"

Pros: "We flew business class from Dubai to D.C., and the VERY long trip was made so much more endurable with all the amenities offered. For example: - fully reclining seats with mattresses that enable sleep - attentive, thoughtful service - a lounge in which to get a drink or snacks, relax, talk with people - good food and drink - a personal bar at your seat with water and soft drinks We've also flown Emirates in tourist class, and it, too, is far superior to most other airlines. There's more seat room, more leg room, good service, clean bathrooms, and decent food and drink."
Cons: "no negatives"

Pros: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."

Pros: "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."

Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"

Pros: "Great food and entertainment and the service was exceptional."

Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Food -- Really bad food for me from SFo-DXB. Extra salt and for a person who does not eat rice/desserts poor choice. Is there some other choice for me(vegetarian). Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."

Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."

Cons: "Food"

Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."

Pros: "Food, Legspace and services"
Cons: "Crew wasnt tht helpful"

Cons: "Everything was excellent"

Cons: "Food. And also seats. We r silver class and should have been assigned better seats."

Pros: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
Cons: "Seats in Emirates keep getting smaller"

Pros: "I liked the options for entertainment and comfort."
Cons: "Crew and Boarding crew were not at all respectful, they were very rude."

Pros: "Nothing to like"
Cons: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"

Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."

Pros: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Cons: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."

Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"

Pros: "Great entertainment set up, a free hour of wifi and good food. The wifi was priced fairly. Overall, it was a pleasant flight that I even managed to go to sleep. I normally can't sleep on planes."
Cons: "The entitled passengers and other rude passenger behavior."

Pros: "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
Cons: "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."

Cons: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."

Pros: "Food was great"

Pros: "Everything."
Cons: "I can't think of anything."

Pros: "Enough leg room, wide seads"
Cons: "Food was terrible."

Pros: "ICE entertainment system was of high quality."
Cons: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."

Cons: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."

Pros: "Everything is perfect"

Pros: "Food Comfort"
Cons: "Flight was 30m late "probably not their fault" so I haven't received my luggages until the next day. I suggest keeping the layover hours a little longer than 1:30m"

Pros: "Entertainment was good"
Cons: "The seats were terrible and not enough cushioning"

Pros: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Cons: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."

Pros: "Very friendly and helpful crew"
Cons: "The business class seat was too short for sleeping"

Cons: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."

Pros: "Everything they have offered."

Pros: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Cons: "No free seat selection available anymore until checkin."

Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"

Pros: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Cons: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."

Pros: "Great airline"

Cons: "Yes"

Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"

Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."

Pros: "Some crew was attentive, others were not. Piloting was good"
Cons: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."

Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Cons: "Flight attendants have limited English fluency."

Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"

Pros: "Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for."
Cons: "The seats are uncomfortable for 13 hours of intense use."

Pros: "Best service, food, seats, space, amenities."

Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."

Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."

Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."

Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."

Cons: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Pros: "Flight attendants are super friendly and helpful. The food was excellent."

Pros: "Great service and brand new plane!"

Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."

Pros: "I did nit like anything..."
Cons: "I hate kayak.."

Pros: "Crew is amazing food is good plane is clean and comfortable"

Cons: "Our flight from Kathmandu was delayed so we missed our connecting flight to Vienna. We don't know why it took so long to organize the hotel. Turkish Airlines was ready with new boarding passes but we waited two hours at the hotel desk to get a bus to the hotel where we again had to wait till they gave each passenger a room. If they organized the boarding passes ahead of time, why not the hotel? So we were quite exhausted. The plane was again delayed leaving Istanbul. Movies on flight not what they used to be."

Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Pros: "Flight was delayed. Flight time was changed 5 times."

Cons: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."

Pros: "Every thing"
Cons: "Nothing"

Pros: "Food and entertainment. Comfort of seats"
Cons: "Crew not helpful, flight delayed, no help when I missed my connecting flight due to the delay"

Cons: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"

Pros: "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
Cons: "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."

Cons: "Flight was canceled and I missed all subsequent connections"

Pros: "The food was great!"
Cons: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."

Pros: "Efficient transfer aside.from long security process. Beautiful plane."
Cons: "Long security process. Limited leg room."

Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."

Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"

Pros: "Everything"
Cons: "Nothing"

Pros: "The best flight ever!"

Cons: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"

Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Pros: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Cons: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."

Cons: "The A/C in the cabin was not working properly and for the first 2 hours was not even working. I had a hard time breathing, I was sweating and felt like I was going to faint. Eventually it worked better, but was on and off during the flight. It was unacceptable to let the plane go with the A/C not working properly. They even tried to blame it on the engines, that they had to work in full to get it going. I've flown hundreds of times and this is the first time I encountered anything like that."

Pros: "I liked the service and the food."
Cons: "It could have been on time flight."

Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"

Cons: "Poor customer service, rude airport staff in Istanbul, nobody speak English in airport. I had two 85 years old lady with me and they had wheelchair on their ticket, and a I asked the airport staff in Istanbul but, nobody care, that is bad experience in my life."

Pros: "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
Cons: "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."

Pros: "The crew is excellent"
Cons: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"

Pros: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
Cons: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."

Pros: "Moved into business class much more leg room"
Cons: "Nothing"

Pros: "Great Cabin Service, Great Food, timely arrival and departures."
Cons: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."

Pros: "Amazing service ! Great food! Great amenities ! Very clean!!"
Cons: "Nothing"

Pros: "Seat was not at all comfortable. Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report."

Pros: "timing and service at airport"

Pros: "Flight not full, so I had the row to myself."
Cons: "Seats are narrow and rows close together. Plane interior was dated and grungy."

Pros: "It was all average"
Cons: "No announcements or concern by ground staff that we were 2 hours delayed!"

Pros: "The Boeing 777-300 Dreamliner"
Cons: "Entertainment Food Bathroom Cleanliness Cabin Crew could be more assertive in instructing other unruly passengers. Crew seemed timid and gave in to passengers who were disruptive to others."

Pros: "Airport in Delhi was nice. Terminal was the furthest away though so that was bad."
Cons: "Super late- didn’t board until after the flight was meant to depart causing me to miss my pickup. Food is terrible. There is no entertainment whatsoever, no charging ports to tv or movies. Quite possibly the worst take off and landing of my 35+ flights this year. The staff is friendly but the airline is terrible. Seats were dirty with stains on the headrest, no legroom and no availability for upgrades."

Pros: "Good enough for 1.5 hour flight, drinks and food were provided."

Pros: "AirIndia Charges pretty good amount for ticket prices compare to other airlines but internal seats and other infrastructure is pretty old. Please upgrade the flights."
Cons: "seats, entertainment system, lights are pretty old. Need upgrades."

Cons: "Late boarding/very long takeoff"

Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."

Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."

Pros: "Nothing"
Cons: "Delayed several times Overbooked Lavatories not working"

Pros: "New airplane - 787"
Cons: "Terrible service. Would not seat family together, even though it is law in EU to sit with child. Lazy customer service reps, talked to five and no one would help."

Pros: "Lots of leg room. Food was decent."
Cons: "Late missed connecting flight."

Pros: "Empty seats next to me"
Cons: "Crew was rough"

Cons: "Nothing worked right on the plane. The seats were rickety and the reclining didn’t work right, the entertainment screens didn’t work correctly, the audio to connect to the entertainment screen was completely ripped out of the seat and they told me that it was too bad and they couldn’t fix it, the food was terrible, and the service was equally terrible. Flight attendants would ignore the call button if you tried to page them, and I was left with the garbage from my meal for multiple hours. I thought it would be a decent airline because it was part of Star Alliance, but it was an absolutely terrible experience."

Pros: "Food was good and crew was nice in face of passengers upset that their meal choice was out."
Cons: "Flight was delayed several times so I ended up spending 3 hours in the waiting area (no A/C or Gold lounge)."

Pros: "The food was decent"
Cons: "The plane shook so much we thought it would break in half. I am an experienced flyer and I realize that weather was not good but the plane was rattling like it should have been taken out of commission long ago. We made an emergency reroute to some city in the north and were kept on the plane for 2 hours before the crew told us anything. When we finally made it back to Delhi, the Air India workers managed to be the most incompetent and unhelpful workers ever. They lied to us 6 times about why we were not issued new boarding passes and tried to pass the blame to everyone else. I thought the customers were going to riot because they angered so many people."

Pros: "As I boarded Air India New Delhi to San Francisco, I felt it like a "senior citizen " flight. Most of my time went into connecting with elderly people around. Most of them were first time travelers. Curious ,anxious , innocent and slow learners ; I enjoyed helping them out with tinny tiny tech bits. The collection of Indian music , movies was good to , suiting to Indian taste ! And the food was good !"
Cons: "Boarding the Air India New Delhi to San Francisco was one of the most adventurous experience for me! The Mumbai - New Delhi journey was short and sweet ! As the connecting time was around 2 hrs , I had to rush to board the next flight. The connecting bus to the airport made me wait for a long time and I reached the gate quite late after the boarding was over! And after all this drama where I rushed and ran through ,crossing the domestic airport ; there was a long queue for general security check. I ran to the immigration , rushed through the security check. And finally reached the gate. I forgot , I am pregnant ! I was told there , I will have to shift to another seat due to "emergency" exchange reason ! Oh gosh ! I felt , I deserve a round of applause for making it there and I was offered an exchange ! It's unbelievable, but the flight got delayed by 3 hours! Yes, you read it right , by three hours ! The crew members were not that prompt and welcoming ! The flight toilets weren't sufficiently equipped with the necessities. They was no hot water flowing through many taps, seat-covers were missing, even the basic toiletries were."

Cons: "Behavior of both Air India and Sri Lanka airport staff was very very unfriendly. Non responsive. I got stranded in Delhi."

Pros: "Good service"

Pros: "Air India is fine airline. Appreciated the help getting to connecting flight"
Cons: "The problem was the times printed on our itinerary was wrong. Nepal is 15 minutes different from Delhi and Delhi is 30 min diy from rest of world. Go figure. So we ended up with tight connections even though out itinerary did not show that."

Cons: "Every aspet"

Pros: "Once on board crew is as always extremely courteous."
Cons: "No notifications of flight delays, no updates, I get it it’s Kathmandu not Narita but still."

Pros: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Cons: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."

Cons: "I got sick from the veg meal"

Pros: "Flight on time, good meals"

Pros: "nothing"
Cons: "justfly.com was very unhelpful"

Cons: "No compensation was offered"

Cons: "all ok"

Pros: "Leg room was good. The entertainment system was good but outdated and did not work on 3 of the 5 seats we had."
Cons: "The entertainment systems were not working on 3 of the 5 seats we had. The headphone jacks were also not working. The flight crew was not available to help with this when requested."

Pros: "service"
Cons: "neither my TV nor my remote didn't work. when I spoke to stewardess the response was half the TV's are not working"

Pros: "Timing"

Cons: "I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."

Cons: "The seats were broken with large cracks visible. The arm rest was also broken with a metal protruding out. There were many seats in the same broken state. The entertainment system in my seat was not working. The quality for the aircraft was not great and seemed very old."

Pros: "Flight was not crowded so I was able to switch seats to an empty row of seats."
Cons: "extra security screening on the tarmac in front of the plane."

Cons: "Sewage from toilet backed up, sitting in sewage whole flight, no offer of reimbursement or compensation for flight that was health hazard"

Pros: "TV not worked and seating was very bad. Food was horrible."

Cons: "The airlines staff in delhi is too rude, they don't even talk nicely. They are so rude and talks on phone all the time even when they are helping the customers."

Pros: "staff seemed helpful. Food was Indian."
Cons: "The entertainment system and reading light do not work. I have had this happen on my previous Air India flights too."

Pros: "Power points on economy class seats"
Cons: "Food and economy class seats. The seats were actually torn up"

Pros: "I was very impressed with Air India. Whenever traveling to and from india, I will continue to use this airline. No issues with my bag, the food, the plane, or its staff. Had a wonderful flight, and was very impressed with the cost, benefit trade off which you don't always get with other airlines."
Cons: "An organized boarding process could be practiced."

Cons: "flight was delayed but we were not given a reason why"

Pros: "The food and entertainment."
Cons: "Air India constantly rescheduled my flights without permission. Originally, I had anywhere from a two to no more than four-hour layover. However, it continued to reschedule my flight and connecting flight making me wait well over eight hours to get home each time. This is a huge inconvenience and should not happen."

Cons: "The entertainment system was down. It was very hard to travel with kids with no movies on board. Crew members were rude! I called for service 3 times before someone showed up just to yell at my son that he is playing with call lights. I was extremely mad."

Pros: "Clean, decent seats and good food"
Cons: "Terrible attitude from the older air hostess, flight was an hour late"

Pros: "Delays and missed connections. Avoid transit through Delhi and WHEN Air India delays your flight, don't expect staff to try to help. You're on your own. ANY other airline in India is preferable - avoid at all costs."
Cons: "Delays and missed connections. Avoid transit through Delhi and WHEN Air India delays your flight, don't expect staff to try to help. You're on your own. ANY other airline in India is preferable - avoid at all costs."

Pros: "- Crew lack courtesy - Aircraft Seat cushion is not there - Seats mechanical system not in good condition - USB for mobile charger of maximum seats not working - touch screen of TV screen not working - few buttons of hand held remote missing - no soap in washroom - Loss of checked in luggage at destination airport, response of team not very cooperative."

Pros: "The service during the flight was very good."
Cons: "The ground staff at check- in counter was slow, rude and un accommodating. He almost made me miss my international flight. I was ready to pay for exceeding the baggage allowance, but the agent caused me so much grief and hassle. I would not fly by Air India again."

Pros: "Service was great. Pilot explained everything."