one hour transit not good. cathay pacific is not helpful at all
Trip was fine. My only complaint was that when the passenger in front of me reclined her seat (which was, in essence, the whole flight except landing and take-off,) it was uncomfortably claustrophobic for me and very difficult for my husband to get in and out of his window seat. Also uncomfortable to watch the entertainment because the screen was right in your face.
My flight was suppose to be at 7:45pm to fly but it didnt fly out until 8:55 to dallas so then all of my other flights was late and delay ihad to wait at the airport for extra 14 hours to be able to get on a different plane
It was good. The planes needed to be updated though, they were dated and the entertainment systems were old. Service was amazing. The pre-booked meals were lacklustre.
Overall, not good. Super late boarding in Hong Kong because some last minute issue with a plane. The boarding process is chaotic. Kathy Pacific should seek to do better with punctual departure time. Caused a lot of trouble with missed connecting flight.
Flew from lax economy on cathay 777. Seat configuration 3-4-3. When the forward seat reclines it feels like someone is leaning forward and staring you. If you are slightly big tray tables will touch your abdomen even with seats upright. AVOID this above 777 configuration at all cost for a long flight. However their Airbus 350 3-3-3 configuration felt spacious and Seats wider.
First time tying out business class with this airline, hat a disappointment, never returning. We didn’t get the meal as requested from Singapore to HKG flight. While meals served connecting flight, crew takes meal order based off passenger membership status by giving the. Priority selection of meals. It was a battle, plain disappointment, not worth the hype, price, class as categorized/ advertised
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
Issues: 1) the charging issue as described in my previous survey 2) when I requested diet coke during the breakfast time, it is not available. Why? I can't drink diet coke in the morning? 3) when I tried to transfer to this flight, its gate information was not available to me?
Seats in the absolute back row of the plane even though we booked ages ago :( Crew was awesome though
Very efficient and professional staff. Food was good and so was entertainment selection.
Initial booking was confusing and had to get new CC issued.
All good. Over four hours flight if provided snacks like Qatar Airways would be better
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
My flight was delayed. I was rebooked twice and even the second flight that was additional connection in London was delayed too, so I ended up spending more than 24 hours flying between four different countries and to be honest I’m not sure whether I ever want to use this airline again. My luggage is still delete. It’s been more than 48 hours now so to be honest, I’m not even sure how to describe the level of frustration I have.
I prebooked a comfort plus seat on this flight and therefore the flight was comfy. I got the correct seat in the correct section of the plane that I have booked, that's this. Flight was comfortable. Staff were average on the flight, appearing to be rushed and short in engagement with travellers, perhaps this to maximise there rest time on the flight.
Overall the experience was neat with crew being nice and caring especially to parent with kids. The free snacks option was okay. The kiosk at Philly airport didn’t work.
Indigo airlines is terrible. Staff is awful and so disorganized. They are so rude and unhelpful. I will never travel on Indigo airlines again!!!!!
It was ok, not much more can be said, as long as airlines/aircraft manufacturers insist on cramming in as many seats as possible....best of a bad situations, seats are simply too uncomfortable to sit in for more than a few hours. Lack of flexible headrests not a help on long overnight flights either.
The space was tight, hardly any leg room and the crew surprisingly were busy and did not take the time to attend to passengers, felt rushed. There was a delay for check in since the systems were down the airport staffs were accommodating
flight was full and folks coming from Dubai all wear this strong perfume (OUD) which is annoying. Also, not sure why but these fools all stand up and get ready to bail once the plane stops. they seem to all run for the door which is funny AF. Plane was a 2 4 2 configuration and kind of an older plane with USB connection. Food wasn't that great either. Not sure i'd take this airline again since i have no plans on going to Istanbul again. Emirates is definitely better if you want to go from US to DXB,
Very small and cramped aisles and seats. Food was poor but the fresh hot roll and hummus was good. No cans of soda given but they had small bottles of water. Crew was nice and pleasant and kept bathroom clean.
I really enjoyed the food, only bad part on one of my flights my screen was a bit buggy but it wasn't a big deal it was one of their older planes so I understand that happens
I had a bad experience with the Airline company. I still did not get one of my baggages. I went several times at the Airport looking for the missing luggage.
The prices and many to choose from: Very unfriendly unprofessional and difficult staff and lacked English skills. Had the pleasure to go to Istanbul in 2022 but went on Jordan Airlines and found Turkey a wonderful place with kind people. The experience as a first time flyer on Turkish Airlines was so disappointing that received not to go into Turkey was so upset about this cruel treatment
I was not given basinett seat.The connecting flight was missed due to airline fault i was not accomodated for hotel.Drinks were normt served frewuently.Never travelling again on tirkish airlines.I always travel wiyh family by turkish airline but no more.zero stars
I loved and appreciated the agent at the check in counter in Amman. He was very professional and helpful. I believe his name was Lawrence. All I saw from him were smiles after smiles after smile. Very kind and professional. Overall trip was comfortable and pleasant.
Small seat space for 13 hours flight, they charged for baggage , very bad quality of food,
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
Turkish airlines have improved a lot, please keep up the good work.
The food quality could have been a little better. Not sure if the flight was late due to weather but that was another thing. Overall it was a good experience.
It was ok. I wish if they could maintain the time.
Internal air serrulation was poor, felt suffocated after a while. Food was horrible. Seats were not comfortable at all, no leg or arm stretch room at all, even though I am not a big person at all. Dhaka transit passengers' waiting area was also horrible, dirty and unfriendly service. Middle of the journey opening previously checked in baggage was extremely unpleasant experience. I never experienced anything like this before in my 30+ years airplane journey experience.
I like food, look for extra meals or foods please
Late Biman. I will never ever go with Biman again.
There was a lot of kindness on the part of the crew. There was a strong smell throughout the plane.
Food, choice of menu and quantity were poor. Crew services were even poorer, not attending call bittons
There’s no comparison for new avatar of air India. Long live Air India. Amazing hospitality and ultra soft polite charming crew
Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.
We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes
Boarding was through bus even though aerobridges were empty. Major mess
Inflight Services are poor compared to other airlines. They do not offer even water during 15 hr flight. Food is little in portion and I had food poisoning after last meal ( rajma chawal)
Terrible. Air India canceled my flight out of Kathmandu because of airport constructions but did not tell me. They should not be selling night flights out of Kathmandu right now that they know they will not honor. The staff was terrible and not helpful with my rebooking or compensating me.
Flight leg to and from IAD/Delhi was good. The leg to and from Delhi/KTM was terrible.
I will never ever book air india in the future. I was with my family and at delhi airport I had to go through too with horrible experience. My 12 years daughter saud that she will never come bqck to india the way people treated us. There was no line for bags drop off since we checked online and print tag at their Kiosk as per email instruction. People working at the counter were so careless and rude. They were keep talking to each other than taking care the customers. I will not recommend anyone to fly via air india. I had horrible experience. Especially, the staff at checking counters was very very rude and careless. I have feeling if air india won't change the way they doing their operations they will out of business in a few years. Air hostes were not happy . I did not see a smile on anyone in the plane. I called twice for the assistance and no one showed up. I hope you will sene this to the Hire authority. I left a video with an another employee of air india who asked me about my experiences. I hope they will make some changes ASAP. Regars, Mohinder Kumar
Entertainment screens were either broken nor did not work. Also seat back did not work. Definitely not comfortable journey
