Daily cleaning, installation of cabin HEPA filters on flights from the Netherlands to Fredericton
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Scores according to KAYAK customer reviews
Cons: "Screen is slow and outdated. Easy upgrade from one class to another."
Cons: "Plane way too cramped. Made me check my bag but it clearly would have fit and there was lots of room overhead. Still waiting for my bag more than half hour after my flight. Very unhappy. Totally unacceptable."
Pros: "Once on the flight, everything went well."
Cons: "Real nightmare as I had booked YUL-LYS-BRU with Brussels Airlines (SN). YUL-LYS was operated with Air Canada. Came within 4 minutes of missing flight despite being at airport 3 hrs early. SN had not released ticket to Air Canada so they could not check me in. Had to call SN customer service after AC could not check me in, then wait and wait as they had to try to correct the mistake 3x before AC counter could issue boarding passes. Terrible experience going through this with 2 small kids waiting. It’s as if the two airlines’ systems don’t communicate but passenger is responsible for resolving."
Pros: "Customer service crew sorting us out on new flights had patience of saints"
Cons: "Did not make flight, gate crew rude and did not give information."
Pros: "I appreciated having my seat changed and arriving to my destination safely."
Cons: "The fact that there is NO bottled water on the flight and only "tap" water from a plastic jug. As a kosher consumer, I was unable to drink the water from a kosher perspective and I never drink tap water anyway! I found the staff to be less than friendly until the flight was over. Our flight was cancelled and we had a longer wait for the next flight. I missed an evening appointment due to this cancellation. I never understand why the back of the plane doesn't board first, other than first class."
Pros: "Flight attendants were pleasant. Air Canada handled the transition to rebook on next flight adequate."
Cons: "No food vouchers. Spent an arm buying food in the Airport."
Cons: "Grouchy attendants....even though I did my best to stay out of their way or interact positively, they were determined to be brusque and uncooperative. I understand they have a tough job to do, but pushing past people who are in the process of getting out of their way (even holding a baby!) is uncalled for. This happened not once, but 3 or 4 times in the course of the flight to my traveling companion and me."
Pros: "Nothing stands out!"
Cons: "I don't like the idea of paying for a checked bag. I have been spoiled by Southwest. The crew appeared to be in a big hurry with their service and I received the smallest beverage cup. It looked more like a "shot glass" with no refills. Would have been better off to cancel this service. I used to be a big fan of Air Canada. No more! They have really changed for the worse."
Pros: "The entertainment options were good and the fight crew was friendly and helpful."
Cons: "The delays and lack of information in the boarding process are unacceptable - this occurred on my trip from Montreal to Paris as we as the return trip. Passengers feel like cattle being herded."
Cons: "When there is a delay, even when weather related, show some empathy and feed stranded passengers!"
Pros: "considering all the delays, both in delay in leaving Amsterdam and holding pattern due to thunderstorms in Toronto all went well in a very long day."
Pros: "The cree"
Pros: "Great airline for food and service."
Cons: "For couples traveling in business Air Canada's seating is designed to de-couple by placing barriers between seats . They need to try Emerites to check out how a pod should work Entertainment is limited"
Cons: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Cons: "Got checked out from my flight from Montreal to NYC without reason. Had to get rebooked on later flight and arrived significantly later than planned. At NYC it took a while to realize that my bag was just waiting for me in the 'lost baggage' office of Air Canada"
Cons: "One attendant walked by offering water - nice that they offered water in the middle of the flight. But she didn't even give customers the chance to raise their hands bec she walked by so fast saying "water, water, water." I wasn't even dozing off and I couldn't catch her and I was sitting by the aisle. Dirty bathrooms with doors that don't lock - not just one particular stall but more than one stall."
Pros: "Great crew and helpers on the ground too! Loved the entertainment too! :)"
Pros: "Great crew and on schedule."
Cons: "One of the better flights I have taken no complaints."
Cons: "An international flight, yet no food, and had to purchase beverages and ear buds."
Cons: "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
Cons: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Pros: "I had leg room where I was seated. Short flight."
Cons: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Cons: "flight was booked as Lufthansa, but Lufthansa would not allow seat selection and air Canada would not recognize Lufthansa booking code, so we were stuck in middle seats for 8 hr & 5 hr flights on third section we in in very back of plane even though there were better seats available"
Pros: "It was a quick flight"
Cons: "The attendants on the flight were very unprofessional - they laughed the entire time during our boarding and safety demo. They were more interested in talking to the ground crew outside then welcoming the guests on their flight."
Pros: "The crew was friendly and polite."
Cons: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Dysfunctional entertainment system"
Pros: "Direct flight and good schedule"
Cons: "The price was higher than Delta direct flight but I chose AC because of my top tier status on AC. That got me a complimentary upgrade but the entertainment system did not work"
Pros: "The food was really good. I was kind of shocked but each meal or snack I had was delicious and I especially liked that I could pre order special food according to my diet. The staff was friendly and the entertainment was good."
Cons: "the music channels were lame. I was bummed we did not have wifi in the plane and so I couldn't listen to good music the whole flight"
Cons: "Flight got cancelled then accommodations were extremely unorganized."
Pros: "Like? Not really."
Cons: "I asked a flight attendant for help to put my hand luggage over head, but she advised me me next time to bring lighter bag and walked away!!! Nice! The bag was 4,5 kg! A gentleman from next seat kindly helped me without asking."
Pros: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Cons: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
Pros: "Luggage was lost; have not received to date. Very upset, scheduled to attend a wedding tomorrow without clothes or any type of compensation to replace clothing. Vacation has been RUINED!!! Please help!!"
Cons: "Have no clothing other than what was worn on flight"
Cons: "There was no TV on plane , the seats uncomfortable"
Cons: "Air Canada lost my luggage, customer service was very vague and unhelpful, did not get my bag back for almost a week."
Pros: "The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals."
Cons: "Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment."
Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"
Pros: "Seats were comfortable and I like the individual movie screens."
Cons: "Flight left at least an hour and a half late thought they said it would be 39 minutes."
Cons: "Flight got cancelled and no alternative arrangements made Worst thing the guy at front desk did not even announce the cancellation and subsequent impact Poor customer service"
Pros: "The ground staff were vl.ery helpfull"
Cons: "The seats were the most uncomfortable that I have sat in in my 60 years of flying. It was a nearly full plane and they ran out of some of the breakfast food by rhe third row was being served. I would not fly on Air Canada Rough again."
Cons: "Ran out of salmon for meal"
Pros: "Friendly and professional staff"
Cons: "Entertainment system is crappy and looks like it's from the 1990's. It needs a serious overhaul. I reserved windows seats and showed up to check and had been placed in the middle."
Pros: "Direct, on time, good on-board service, no hassle, excellent value for money"
Pros: "Entertainment system was nice and I had a good seat on the aisle with no one in the middle, which was lucky."
Cons: "Getting checked in London was a pain. Air Canada had changed my original flight over (a change I wasn't happy with) and then when I got to LHR had marked my record for a change fee! Left hand doesn't know what the right hand is doing. Crew was generally inattentive, absent, and hardly friendly. At one point I was instructed how to load my (tiny) food tray properly after the meal. I am sorry but you are working for the airline and I am paying for service, which I didn't get."
Pros: "boarding was quick, organized."
Cons: "my in-seat personal tv was broken. If there hadn't been other empty seats, I would have had to sit with no IFE the whole flight."
Pros: "The crew was friendly and multi-lingual. The food was fine and beverages were frequently offered. I live in Michigan, but flights from Windsor (via Toronto) to Europe are much less expensive, so well worth the drive over the border."
Cons: "This airline only allows for one free checked bag when flying internationally. The checked bag size is stringent (but at least travelers are notified about that several times when booking and paying on line. The movie options are limited, but still enough variety to find something to watch."
Pros: "For the most part all crews were courteous and friendly. Early boarding for a disabled person traveling with our family was problematic on each leg of the trip."
Cons: "Not being informed of the reasons for the delay of almost four hours in the Toronto to Amsterdam leg was a major disappointment. Legroom on both transatlantic legs was a problem as well."
Pros: "Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!"
Cons: "All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future."
Pros: "Nice for a long flight - attendants and entertainment was as nice as possible"
Cons: "What else can be said for airline food that has been left untold"
Airlines flying from the Netherlands to Fredericton have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Netherlands to Fredericton
Masks required on board, masks provided on flights from the Netherlands to Fredericton
Social distancing seating
Middle seats unavailable to book on flights from the Netherlands to Fredericton
Testing for antibodies, testing for symptoms for flights from the Netherlands to Fredericton
Waiving of change fees. Search flexible flights from the Netherlands to Fredericton