Daily cleaning, installation of cabin HEPA filters on flights from the Netherlands to Toronto
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|March||Best time to beat the crowds (5% less expensive on average)|
|July||Most popular time to fly (22% more expensive on average)|
Average price round-trip
|C$ 612||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 410||or less|
Good deal one-way
|C$ 391||or less|
Delta, Virgin Atlantic and KLM have all waived their change and cancellation fees on flights from the Netherlands to Toronto. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from the Netherlands to Toronto.
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Scores according to KAYAK customer reviews
Cons: "This flight was probably great but I was not on it"
Pros: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Cons: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Cons: "Food is always bad."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."
Cons: "Cheerless stewards could perk up."
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "staff was friendly and very attentive to my needs."
Pros: "the food was really top notch and service was great and friendly"
Cons: "Just not very pleasant, I guess you get what you pay for"
Pros: "-Timeliness -Friendly staff especially considering the ill reputation of Delta flight attendants in domestic flights within the USA."
Cons: "-Boarding by zone wasn't carried out. Everybody, other than first/business class, stood in one long line for over an hour. -Quality of food should be improved. Please stop serving starchy wraps. And let the hot tea be hot, not lukewarm. - Please no popsicles for adult passengers. Please serve ice cream in cups."
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Cons: "Didn’t like the fact that online check in didn’t work on the Delta app.di"
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Pros: "seat was fine."
Cons: "A/C was blowing right on our heads. Asked to have the A/C turned down. They said sure. The nothing. Asked again? Nothing. 3rd time, my neighbor and the people in the seat ahead told them that we were ll cold. Nothing! I was sneezing by the time we landed."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
Cons: "Windows weren't clean for stargazing"
Cons: "No space in the seats"
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "The airlines: KLM and Delta were great."
Cons: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "The staff and crew were so helpful and friendly! Stress free flight."
Cons: "Smooth and easy"
Cons: "They should provide good hindi movies and songs in the flight"
Cons: "3 hours there before the departure."
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Pros: "Helpful crew, more food than usual, entertainment system and choices."
Cons: "Didn't get meal request even though we did on flight to Europe and despite phone agent working to generate and verifying them before both flights."
Pros: "When I finally got on a flight (see what I didn't like), the crew was very helpful and the flight was comfortable."
Cons: "When I checked in online, I received boarding passes for the first two legs of the trip, but was told to see a gate agent in Amsterdam for the boarding pass for that flight. It turns out that there was a problem, attributed by one of the KLM staff that I talked with to "a communication problem between Delta and KLM." As a result, I was finally given a stand-by boarding pass. Since the flight was full, I was denied boarding. After hours of trying to figure this out, the KLM staff put me on a flight for the next day and organized a stay at an airport hotel. The KLM staff were very nice, but it seemed to take a very long time to figure this out. They also failed to note that the denial of boarding in the records, which caused a problem in my return flight. The upshot: I missed a follow-on flight to Budapest and had to pay a huge rebooking fee for that missed flight. I also missed a day of my vacation."
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Pros: "Bulkhead seats - logos legroom"
Cons: "Very long boarding process - security checks and a long walk from connecting flight"
Pros: "Delta fed us so well. They made sure we were as comfortable as possible. The flight attendants were nothing short of kind and always smiling. Even the pilot was very ethusiastic over the intercom before the flight. He made jokes and everyone laughed. In fact, it was the most I've ever heard from a pilot on any flight in my life. I would rate this the best flight I've ever had. Thanks, Delta!"
Pros: "Entertainment good. Service good."
Cons: "Disembark a disaster with broken jetway"
Pros: "Clean comfortable plane, timely service by crew. Good,comfortable, economy seating in the A330 plane."
Cons: "That when ever I try Delta there is a dramatic event that is mishandled and causes my flight to be extremely delayed or canceled. Promised to never take delta. I booked KLM and didn't know delta would be involved. Horrible."
Cons: "The handle on my checked bag was broken when I got it at immigration. Not sure why they pulled out the handle since it was retracted when checked in."
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Great stewardesses, good food"
Cons: "Seat seemed to have limited ability to recline."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "Lovely crew"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "Great crew and aircraft"
Cons: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Cons: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"
Pros: "Great service."
Cons: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Pros: "The agent worked hard to find us another flight to rome"
Cons: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Cons: "Never made it"
Pros: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Cons: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."
Pros: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Pros: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Cons: "economy: The chairs were ok but I've had better ones."
Cons: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."
Pros: "Entertainment system, food. Crew was great."
Cons: "Delayed boarding and artival to YYZ"
Pros: "priority boarding, entertainment"
Cons: "aisle bulkhead seat: curtai separating business class from economy was hanging over my legs."
Cons: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Cons: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Pros: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Cons: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Pros: "Friendly crew"
Pros: "Staff were fantastic!"
Cons: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."
Pros: "Afterall I did get rice iso pasta."
Cons: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Cons: "Not enough leg room I am 6ft 3 tall"
Pros: "We were well taken care off for a short flught"
Cons: "Nothing really"
Cons: "Gate distances were too far away and passport control in Munich is not organized"
Pros: "Crew was more understanding. Placed us to row 18...emergency exit."
Cons: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pros: "Everything else."
Cons: "Boarding was chaotic."
Pros: "Food and beverage service was excellent on these Star Allisnce international flights booked by United but operated by Lufthansa."
Cons: "Leg room in economy is inadequate for international flights. Seats had no cushion left in seat bottoms. It was like sitting on cement."
Pros: "Plane not full so we hat an extra Seat"
Pros: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Cons: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Pros: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Cons: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Pros: "That there was a flight from Toronto to Minneapolis."
Cons: "It was really cramped and small. The gate was far away from everything and cold."
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Cons: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Pros: "Nothing horrible experience"
Cons: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "The flight attendance were nice."
Cons: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Cons: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."
Pros: "The crew did really well in serving everyone. They were polite, helpful and on the go from the time we boarded until the time we landed."
Cons: "The greatest issue I have has to do with the state of Gatwick which is now under construction. Air conditioning was not available at our gate nor the seating area. We stood at our gate for a long time before being processed so that we could enter the seating area for the flight. We went from hot to hotter prior to boarding."
Cons: "We missed this connecting flight."
Pros: "That was the best airline meal I've ever eaten. It was a lightly curried chicken. Outstanding. Extremely fast boarding. Boarded entire airplane in less than 15 minutes. Nice selection of movies and audio. All of which you could stop, pause, fast forward, and rewind."
Cons: "No reading lights. No attendant call button I could find. Not much air volume. That pesky lack of leg room. Short seat belts."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."
Pros: "The food was nice and the stewardess were professional."
Cons: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"
Pros: "Seats comfortable. Decent legroom. Crew pleasant. Food was very good especially for a very short flight."
Cons: "I did not know I had purchased economy light ticket. With this you can only carry on 18 pounds and must check and PAY to check any other bag. I looked at my reservation from Vaysms and did not see notice of this. Surprised that one hour trip at this price , well over $200, was in this category. Also trying to buy the option for the bag on phone was difficult. Whole page with options would not show and getting English version was difficult probably because page would not fit on screen."
Pros: "Upgrade to business class. Staff was accommodating"
Cons: "Seats were situated next to the bathroom"
Pros: "Safe and efficient transportation."
Cons: "The entertainment system wasn't functioning so there weren't any viewing options presented. The crew failed to mention that the United app provides movies on your phone."
Cons: "It was not a Lufthansa flight, as I had bought, but a United flight because of their partnership. The bathroom made me gag, the food and the entertainment left much to be desired but the service was good. Cannot complain about the flight attendants. Entertainment was also very 2008 with tine screens and not able to select what and when to watch. They only had movies and series on loop. Will avoid having to fly United in the future and will make sure I am indeed getting on a Lufthansa plane."
Pros: "The seats were comfortable, crew was attentive."
Cons: "The selection of movies was pitiful. We sat and waited for food service to deliver half of the catering order that they didn't load at first. The flight was an hour behind take off time because of late connections And then we had to wait for catering??? Not very professional."
Pros: "Staff attentive. Came by very frequently."
Cons: "A worker at the check-in stand in Schiphol airport was very rude. We didn't get Lufthansa even tho I booked through them. And instead we got America airlines."
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Cons: "Nothing. Flight was amazing"
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Cons: "All of the less than good, obvious!"
Cons: "Delay due to strike"
Pros: "Great airline"
Cons: "Don’t be late"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Cons: "The streaming service didn’t work"
Pros: "Great service"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Cons: "Amesterdam airport employee was really rude"
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "They were awesome."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "Very good flight, excellent service and good food."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "Staff, service"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "captain was great."
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "KLM food and service are great"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Delays and no proper customer service."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."
Pros: "Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always."
Cons: "After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw."
Pros: "Friendly staff Food was great Constantly handing out water and drinks"
Pros: "The crew was very friendly and professional"
Cons: "The seat space was a little narrow"
Pros: "The crew was amazing and the service on board was above and beyond. Boarding fast and orderly and the seats are super"
Pros: "Crew was great"
Cons: "Communication about fueling issues at Schiphol airport could have been better; 4.5 hours delay were terrible, the inflight entertainment system in our row was out of order, lights flickered throughout the flight and the kids meal was stale bread with cold cuts."
Cons: "Taking off & landing"
Pros: "The crew always friendly"
Pros: "767 300 was clean and staff wasn’t fussy."
Cons: "Staff seemed disinterested in passengers and boarding was extremely disorganized. Flight was also delayed because of a missing passenger. Not sure how that happens."
Pros: "The plane and crew are great!"
Cons: "A bit disorganized with boarding is my only complaint."
Pros: "cleanliness and attitude of the crew were aweomse"
Cons: "video screen should include games to pass the time"
Pros: "Overall things during the flight we're organized well, the flight was safe and the crew was friendly."
Cons: "One suitcase did not arrive in Iceland for two whole days after the flight and the attitude of the company on this matter was too nonchalant (as if it happens all the time and no one should make a fuss). Also, boarding was from a gate not suitable for such a large amount of people"
Pros: "The service I received on the flight was great...and the onboard movie selection was a plus."
Cons: "My ticket said that boarding began at a certain time,and it didn't happen for at least 20 minutes after that time."
Cons: "My laggade not arrived - both of our bags , my and my husband . There are all of hot closes there . It not possible to begin a trip in Iceland without special equipment !!!"
Cons: "Flight delayed"
Pros: "Plane has a good amount of room, didn't feel like sardines in a can. Most comfortable international flight I've taken so far."
Cons: "No complimentary snacks of any kind"
Cons: "We were separated on our first flight with little to no help from anyone."
Pros: "I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say."
Cons: "I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey. Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST."
Pros: "The price The seats were OK - more comfortable and with more room than the Swiss flight we had been on earlier. The entertainment system was easy to use."
Cons: "Had to pay for mediocre food choices. The checking in process at Amsterdam was chaotic but that probably wasn't Icelandair's fault. The entertainment was old tv shows and older movies."
Pros: "Everything went as promised. Surprised about configuration of 767 in buisiness class: 2-1-2. Different from other 3 legs (2-2). Food was good (fish/chicken/vegan)."
Cons: "Being bused to our plane & having to stand in cold weather to board"
Pros: "The seats were good and they had some good movies to watch"
Cons: "some crying babies but not bad"
Pros: "The airline got me home safely. That is most important. The crew was very good"
Cons: "Icelandair is becoming a cut-rate carrier. In Keflayvek, there were too many flights scheduled at the same time causing huge crowds of people to gather in the waiting areas with no seating. My flight was bussed to an aircraft on the tarmac where we had to climb the steps in the rain. This reminds me of boarding aircraft in 3rd world countries."
Cons: "Terrible boarding, no service or attendance, unprofessional and unfriendly attitude. I arrived 3 hours before departure and had to stand in lines that were not clearly defined for 2 and a half hours. Everybody complained. Even the luggage band when I checked my bag was broken. Nobody came to assist the passengers"
Cons: "I did not like the fact they did not serve dinner. I have Never been on an international flight without dinner. Seats are also uncomfortable and outdated. Never again !!!"
Pros: "The airplane was new and had a reasonable collection of movies in the personal entertainment system"
Cons: "Where to start... Keflavik is the worst layover airport I can think off. No space, no amenities, no bathrooms and the layout fircing you to go through a way overcrowded store and a single food option for all converging flights in a 2 hr timeframe. (Unless you hangout before passport check) Than Iceland air.. Even worse. No food, not even a snack for free. The food they do sell is last weeks pre packed leftover sandwitches from the airport shop. They stop by 2x during a 8 hr flight and have to see if they can get you a coffee. For kids they bring a free meal but this is a macaroni salad not catered for kids"
Cons: "Check-in was the worst, took over an hour. Icelandair had everyone in the same line, whether you had a boarding pass and were just dropping off baggage, or whether you had to check baggage and check in. Only 2 ground crew for the whole plane to check in."
Cons: "The gate situation at the Iceland airport is terrible. They have no place for people to sit. We flew through Iceland from Amsterdam continuing on to Portland. When we went to our out bound flight there was no place to sit. Hundreds of people were sitting on the floor. Eventually it was standing room only for over an hour. Immediately adjacent to our gate were 4 other gates. All flight departures from these gates were scheduled with 20 minutes of each other! That's nearly 1,000 passengers gathering in a narrow concourse with no separate gate seating. Very miserable conditions. Need I say more."
Pros: "I like the route going through Reykjavik so that we can avoid New York and Chicago connections."
Cons: "No food servedl"
Pros: "Excellent crew, courteous and helpful"
Cons: "Ground operations at Reykjavik were chaotic. Too many people in that airport. They are building more space and need it."
Pros: "The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland."
Cons: "Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations."
Pros: "Comfortable seats and boarding was quick."
Cons: "No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie."
Pros: "They had a good selection on free entertainment to choose from"
Cons: "There is no leg room on the plane. They have big boxes underneath the seat that take up all the room. There is no free snakes or food on the 8 hour flight. They lost both of our checked bags and our knee scooter."
Pros: "The entertainment system worked well."
Cons: "My flight leaving Amsterdam was delayed by two hours. Luckily, in an odd way, my connecting flight to NYC was also delayed by 1 and a half hours. I did not realize that we had to PAY for our food, so I ended up being hungry and not eating anything for the entire journey. We stayed on the Tarmac at jfk for close to an hour waiting for our gate to be open. And finally, all three of my bags did not make it New York. In fact, I'm still waiting for them. Very disappointing."
Pros: "It was a fine flight. The crew are good."
Cons: "The flight was delayed and gates were switched. Food selection not great."
Pros: "Free movies. Kid meals. Friendly service with online checkin."
Cons: "Lines and more lines. Standing in lines."
Cons: "You must purchase your meal with a credit or debit card. The food is tasty but the selection is limited."
Pros: "Can't think of a thing."
Cons: "Late. Crowded."
Pros: "The people and the fast flight"
Cons: "Late arrival and takeoffs"
Pros: "Overall it's a decent budget airline and the flight met most of my expectations. I'm definitely flying again with them."
Cons: "No update on the departure time was posted. People were very tightly crowded at the gate eliminating the possibility of orderly boarding."
Cons: "Gate area was cramped and a little chaotic"
Pros: "Loved the pillows and in house free entertainment. The crew brought Icelandic bottled water as you embarked and also provided additional drinks en route. Loved that I could charge my phone with USB what a great option!"
Cons: "No free in flight meal, boarding took forever because the airport had strikes, we had to take a bus to our plane, and our flight was delayed past dinner time with no meal compensation."
Cons: "Flight cancelled because of a mechanic strike. Airline didn't tell us this, just kept delaying the flight. Passengers didn't know of the flight cancellation until we got to the gate (4 1/2 hr after scheduled departure). I strongly suspect they knew all along that the flight was going to be cancelled. A little advance notice would have given us a chance to make other plans. We flew out the next day on Delta (a far superior experience)."
Pros: "Staff were awesome, flight was great, all on time and a breeze!"
Pros: "Well organized. very pleasant."
Pros: "Kind and generous attendants and well appointed in the cabin."
Pros: "The entertainment had a good variety. I liked that the seats each had a USB plug for your phone to charge while you were flying. I liked that they made deals for drinks, ie. buy two for a cheaper price."
Cons: "No free alcoholic drinks."
Pros: "The flight attendants on the flight from Amsterdam to Reykjavik was excellent."
Cons: "The seats in business class were not very comfortable and did not stretch enough. I had requested veg food but it was not available on both legs of my flight from Amsterdam to Boston. Even if they did not receive my request for some reason, they should have at least one veg option in their menu."
Pros: "My luggage arrived soaking wet!"
Pros: "Free pillow"
Cons: "Boarded late. Rudest desk agent of all time- she had the nastiest attitude and was rolling her eyes at our requests. I was so surprised anyone with this position could act in such a manner. It was also very difficult to communicate with her- I am not sure why she was put in that position when the line for check in was extremely long. She was taking her sweet time, almost purposely trying to annoy people. People were complaining because of the wait time, people needed to drop off their bags/get their seats, etc. This lady was so unprofessional I wouldn't have minded waiting until the next day to catch my flight back so a different employee could accommodate me."
Pros: "I love Boeing airplanes."
Pros: "Great service, fantastic staff, yummy food"
Cons: "Im large, so the seats are a little cramped"
Pros: "Free bag check up to two pieces. Bottle of water as you board. Blankets and pillows supplied Best selection of entertainment"
Cons: "Boarding process in Iceland was so chaotic and disorganized. There is no thought process behind it and it is like being gathered in a holding pen with everyone just waiting for the doors to open so they can all rush out."
Pros: "The crew is kind and respectful, the chairs onboard are better than most airlines, and I love the seat back entertainment sets!"
Pros: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Cons: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Pros: "Crew was great; super easy boarding process; flawless take off and landing."
Pros: "Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew."
Cons: "Boarding staff was rude Bus transport from plane to terminal"
Pros: "Friendly staff and smooth boarding process."
Cons: "British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline."
Cons: "Understand sometimes out of airlines control but reduce delays"
Cons: "The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app"
Pros: "Seat super small, could not avoid touching other passengers, I am not obese."
Cons: "One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier."
Pros: "The captain made a very smooth landing in extremely poor conditions."
Cons: "Everything you don't get in business class. Since the flight was only 40 minutes, I put up with it."
Cons: "1 hour flight took 3 hours because they sat on the ground counting baggage...twice.nothing"
Cons: "We where not able to take the fligth's due to a passport issue, according to Netherlands rules my passport should be valid 90 days before entering the country and my expired July 29, 2018, when i booked no one advised me of such rules. I'm trying to contact Brittish Airways to see if I can be refunded."
Cons: "The tickets arrived at 9.50 am for 10.55 take off. I tried to cHe Kin in line but it didn’t let me. I went to the counter and they told me check in had closed and I would have to buy another ticket. It was my fault for buying a ticket. Goodbye £200. Thanks BA"
Pros: "Crew were nice and helpful"
Pros: "The flight was short"
Cons: "Upon arriving at the check in desk we were told that a member of our party had been removed from the flight. While trying to work out a solution with the attendants they were incredibly unhelpful, knew very little about the situation, and at times mocked us. Lisa at the AMS location was particularly rude to the members of our party."
Cons: "The boarding process could be better"
Pros: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."
Pros: "The crew was excellent and attentive and I was mostly comfortable."
Cons: "I bought a return ticket for my daughter to fly to Amsterdam for the summer. I was allowed to purchase this flight from Kayak and BA from ATL to LON to AMS. Departure was for the end of May to the end of August. When we were checking in the attendant told us that the ticket was no good and we had to purchase another ticket because the travel was over 90 days. At no time did BA or Kayak let us know this information but had no problem selling us this ticket. We were literally extorted for another $1000.00 so she could depart. Shameful! Will not be using your site or BA ever again."
Pros: "Nothing, I never had the opportunity to board"
Cons: "We had a quick trip planned to the go to London traveling from Amsterdam with British Airways. We were able to check in without a problem, but getting through airport security took a substantial amount of time, which caused sever delays getting to the gate. Once at the gate, we were told that we could no longer board the plane as the gate had already closed. Even more shocking, the service people told use that our entire itinerary (AKA our return flight) was cancelled as a result of this. You can imagine our frustration as we had tickets in hand looking at the door to the plane that we would have been allowed to walk through had security taken 5 minutes less. In the states, if airport security is holding you from missing your flight, this is communicated with the airline and proper arrangements are made. Unfortunately, this was not the case, forcing us to buy a new (last minute) ticket and losing a lot of money."
Pros: "I was upgraded to World Traveler Class. There was a lot more legroom. Also there was great movie select."
Pros: "Friendly experienced staff"
Cons: "Club Europe...business class? Seat pitch is a let down. Only benefit is an empty middle seat"
Pros: "great service - flight was smooth takeoff and landing"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Pros: "There seemed to be more leg room then other international flights. They fed us 2 meals and a snack and kept bringing around juice and water."
Pros: "Courteous cabin crew"
Cons: "Delays both before takeoff and after landing. Unorganized boarding--what happened to the old idea of boarding from the back of the aircraft forward?? Making all passengers shuffle through a long queue is really stupid."
Pros: "On time and accommodating"
Cons: "All ok"
Cons: "The only issue I had was having to check my bag. I didn't feel it was necessary."
Pros: "Quick and a clean aircraft"
Cons: "Nothing special to say"
Pros: "Nice to be able to check carry on at the gate. Clean."
Cons: "Why not have an option to check carry on at check-in?"
Pros: "I missed my connection to Los Angeles which had major consequences for me in terms of work related issues and pick up complications."
Cons: "We were told not to worry when there was no plane at the gate when we arrived. Then we were told not to worry that the plane was being towed to the gate when it did land in Schipol. They were aware that many on the plane were trying to make a fairly quick connection in London. And it was after that connection would have already been missed that they let us know that our flight was canceled and we would have to go back to get our luggage and get re-assigned to another plane. We stood for TWO HOURS to be reassigned with only 2 agents helping a whole plane full of people. Of course, we missed the last flight out that could have connected us. We were told to go to an agent when we got to London to get a hotel room and they would have us all sorted. They did not have us all sorted and that took another half hour. We were at the airport in Schipol for SEVEN hours [and two trips through passport control] before our rescheduled flight to London boarded. When we landed in London, we had to go to the arrivals desk for them to be informed that we needed a hotel. We were able to sleep about 3 hours and had to get back to the airport for an early morning flight. Everyone we dealt with was kind and respectful, but the Airline itself was ill-prepared to handle this cancellation. In addition, they said they would not re-book at the gate, but those who were angry and aggressive were able to do so and get out on the day we were supposed to. Pretty crummy end to a trip."
Pros: "Fabulous experience on every level"
Cons: "Flight was delayed 45 mins, but when I'm 2 mins late to check in the cancelled my boarding pass. Ridiculous customer service wanted to charge me $400 to change my flight!!! Never again"
Pros: "My itinerary said british airways but my plane was American so I missed my flight due to standing in the British airways line instead of American. This needs to be fixed."
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Pros: "Great food!"
Pros: "Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?"
Cons: "I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight."
Pros: "Everything was great and I truly enjoyed this flight."
Cons: "Terminal 5 in Heathrow can require a lot of walking."
Cons: "we're professional musicians who fly all the time with fragile equipment. the airline applied an overweight baggage fee (fair enough, normally) but their payment system was down. rather than waive the fee, we were made to wait an hour to pay 150 euros. after scrambling through security we narrowly missed our flight. rebooking took hours and involved going back through security all over again, having our equipment searched for the second time. when it came time to gate-check our guitars, the airline lost them. we wound up boarding our connection to JFK with no idea where they were. finally they turned up on the baggage belt. we would never and have never agreed to send these delicate items through general baggage. One guitar (50 year old gintage guitar) was broken in the process and another of our hard cases was damaged and needs to be replaced. Completely unacceptable from start to finish."
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "my luggage was lost and it took 3 days to get it back I had no clothes , so I had no choice to buy new clothes"
Pros: "Crew, food and entertainment were excellent."
Cons: "Flight was 2 hours late due to weather (not airline's fault) and technical problems (airline's fault), causing a missed connection in the London to Houston connection. Overall rating is because of the missed connection which would not have happened if it had been just weather delay."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Cons: "Flight landed late and I had to catch another flight what was supposed to be a 13 hour trip turned into almost 24 hours. Very uncomftorable seating."
Cons: "Horrible experiences Seat are uncomfortable. Spacing to tight until the passenger in back row of me did not allow me to move pull the seat back. I reported. Flight attendant moved me to the business seat. But flight attendant crews treated me like a refugee did not offer any service even a water"
Pros: "Friendly staff"
Cons: "Very tight flight"
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Pros: "Got me from Amsterdam to Gatwick."
Cons: "Passengers were allowed to bring too much luggage on board. Seriously hindered boarding process. Attendants had to do lots of reshuffling which, along with a mechanical malfunction, delayed the flight and caused a lot of on board disruption."
Pros: "Good, attentive crew. The aircraft was clean, and the overall operation (boarding, inflight, baggage delivery) all looked pretty solid. I would fly"
Cons: "Seat pitch was very tight, and I'm only about 6-1 in height. This was not terribly comfortable even though the flight was only about 2 hours."
Airlines flying from the Netherlands to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Netherlands to Toronto
Masks required on board, masks provided on flights from the Netherlands to Toronto
Social distancing seating
Middle seats unavailable to book on flights from the Netherlands to Toronto
Testing for antibodies, testing for symptoms for flights from the Netherlands to Toronto
Waiving of change fees. Search flexible flights from the Netherlands to Toronto