Pros: "Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful."
Cons: "Food."
Pros: "Friendly crew"
Cons: "Seat wasn't reclining and was very uncomfortable"
Pros: "Staff in Cancun were excellent. I recently had hip replacement and they approached me to provide wheelchair thru departure process and got me to departure gate."
Cons: "More help in Montreal with automated declaration system etc for people that are not frequent travellers"
Cons: "We were fee'd to death. For example, this is the first time flying Air Transat where we had to pay extra for luggage and the cost was incredibly high! I feel ripped off."
Pros: "The crew was nice and I felt very safe and cared for."
Cons: "The seat could have been more comfortable to sleep on"
Cons: "Exit seat wasnt a full exit seat just a slightly larger row and did not recline. Seats were smaller than usual too."
Pros: "L’équipage très serviable à l’ecoute et souriant"
Cons: "Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils"
Pros: "Quick flight"
Cons: "More leg room"
Cons: "We boarded late and arrived late."
Pros: "Price"
Cons: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."
Pros: "Crew was good"
Cons: "Couldn’t fit my carry on in their plane so I was forced to check it, plane was very cold, very little to no leg room"
Pros: "The crew was good."
Cons: "Food."
Pros: "The crew service was polite and efficient. As I have long legs, the distance between seats means I can't move around much."
Cons: "Travelling in economy class means the food is okay but not great. It used to be better a few years ago before the intense competition between airlines for passengers."
Cons: "Never made it on the flight and have no help getting any refund or compensation. Unable to make connections to Toronto."
Cons: "Paid in advance (6 months!!) for a seat with more space for legs Got a regular seat instead With no explanation or reimbursement... very disappointed!"
Pros: "Tv on the seats"
Cons: "Charged for luggage, no complimentary snack."
Cons: "3hr delay sitting in the plane."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Pros: "Boarding was good and the crew were helpful/friendly."
Cons: "Flight delayed 3 hours. Aisle Seat narrow and was hit a lot every time someone went bye so there was no napping for me however since it was a direct flight and only 3 hours I would take it again. I was glad when we landed."
Pros: "Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance."
Cons: "The Food and Entertainment raiting above should be understood as Not Applicapble"
Pros: "Excellent crew and good food. All hood. Thanks."
Cons: "Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic."
Pros: "Price includes checked bag and meal. Direct flight."
Cons: "We were delayed an hour and a half for takeoff but were given very limited information. The cabin was kept incredibly cold with blankets only available for sale. Food was unappetizing, drink selections were very limited, and the entertainment system was fairly outdated."
Pros: "The quality of the aircraft, the in flight entertainment, the space, the courteous flight attendants."
Cons: "No priority boarding for families with small kids, delayed flight and more importantly, the stroller was not delivered at the aircraft. This is a major inconvenience as I had to carry my son in my arms for a pretty long way. There is a reason you know why parents choose to bring a stroller and that includes having the stroller through the airport."
Pros: "The efficiency and atmosphere"
Cons: "The food was terrible and the seat cushion was very uncomfortable."
Pros: "On time"
Cons: "not enough drinks offered during 4 hour flight"
Pros: "Nothing"
Cons: "Flight was over 2 hours late. No explanation. No room in seats. Missed my connection which added 3 hours to trip."
Pros: "Inexpensive cheerful staff"
Cons: "Old plane. Food was grim."
Pros: "Lot of room, friendly staff."
Cons: "Food was ok from Prague to Montreal. However, from Montreal to Prague we received a hot sandwich ??? and a slice of vanilla cake for breakfast? On top of that they were promoting some chef Vezina at an extra charge of 25$ thinking that people would buy a standard meal at a surcharge rate? This is really bad publicity for airtransat, never had I witnessed such poor food on an 8 hour flight. Waving the standard meal at a surcharge rate is truly uncool. Offering the hot bun as a standard meal to fulfil the long flight hot meal standard is a low blow, that's all I can say."
Pros: "Seats are very narrow a normal person cant fit in an aisle seat without having a portion of their shoulder sticking into the aisle which means constant bumping. Food was ok at least their was some which was really welcomed. Busy busy flight. Loved that it was a direct flight"
Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."
Pros: "Helpful and friendly attendants."
Cons: "Cabin was too cold."
Pros: "The crew tried their best. The fkight was delayed and they worked very hard."
Cons: "The plane was very outdated. I had an emergency exit seat and the air coming in from the door was freezing. Not worth the money I spent."
Cons: "The cabin was blazing hot and stuffy for the whole trip. The cabin crew for the most part struggled with faking the whole "nice and pleasant" part of their job. Really made you feel like you inconvenienced them if you ask them a question..... I only asked one, "what are the food options?" I didn't have a measuring tap to prove it, but the seats definitely felt tighter than most aircraft, and were very uncomfortable. I never have difficulty sleeping on a flight, even a Ryanair flight, but I along with half the cabin could not get comfortable enough to nod off on this flight. It was reassuring that I wasn't being overly picky when I saw half the cabin going through the same discomfort as me. Food was even worse than the usually bowel clogging garbage that you usually get elsewhere. All in all, if you are saving $400-500 flying with these guys might be worth the trip for you......do not penny pince and fly with them if the are $200 cheaper, absolutely not worth it. As for me I travel too much, and life is too short to have to put myself through that again."
Pros: "Friendly service, modern aircraft"
Cons: "Plane was freezing and had to buy a blanket."
Pros: "For a traveller since I was a kid, this is one of my worst experiences"
Cons: "The line for the registration was sooo long! The staff never smiles, if you ask a question they loook at you as you were crazy, they are just hurrying up so they can go sit and chat together The bathroom were disgusting, my bladder almost popped The place is app small, i only weight 105lbs and I was in discomfort The tv, reminds me of the 1990's when you have one big tv for everybody or TV's in the middle of the row"
Pros: "Flights were on time"
Cons: "No space between seats and food could be better when flying over 8 hours."
Pros: "everything"
Cons: "Nothing"
Pros: "booked the flight based on price and we got more than we paid for. We live in Michigan and could have flown from Detroit, but by driving to Toronto we paid literally half of what some others paid who flew from Detroit. Also found a hotel which offered free parking for 10 days (our return flight got in at 9pm so we needed to stay overnight in Toronto anyway. had plenty of legroom (choose the rear with 2-seats across), food was decent."
Cons: "video screens were small and only over the center row of seats, so it was difficult to see."
Cons: "Having bigger seats/personal space would be nice for such long flights."
Pros: "Super new and clean planes. Crew extremely nice and the best entertainment package included!"
Cons: "Older, tight space plane with a kids movie on overhead screens."
Pros: "The crew was very efficient,the food was very good, crew walked and gave water after meals and throughout the flight thereafter. Cleaning was efficient too."
Cons: "Smelly washroom and a very dirty toilet bowel in the beginning of the flight. It was cleaned and looked better but still had a smell of urine. Boarding was very disorganized. People rushed in to board causing lines to board."
Pros: "People great"
Cons: "Check-in problems with online system"
Pros: "Good leg room, comfortable seats, altogether a pleasing experience"
Cons: "The food was poor, so we didn't bother, but given the price of the tickets we couldn't complain"
Pros: "On both our outbound and homeward flights, the crew were excellent. I got woozy and nearly passed out on the outbound flight, and they were very helpful, brought water and helped me get cooled off and lie down, and checked on me repeatedly the rest of the flight. It's not their fault they have to serve such crummy food. We were forewarned by reading reviews and simply brought our own meal aboard. I got an unbelievably good fare to Europe, so for what I saved I decided that didn't mind buying my own food at the airport. Movie choices were somewhat limited, but I found a few that I was interested in watching."
Cons: "In Paris Air Transat flies into a tiny little terminal where you have to take a shuttle bus from the plane to the building. It was OK when arriving, but a hassle when boarding for the return flight. The check-in person made a fuss about my very small backpack which was my personal item and would fit easily under the seat. I finally placated her by checking my larger pack (which also fully qualified as a carry-on). I saw so many other people with both a small rolling suitcase and a substantial personal item, so I'm not sure what that was all about. Be aware that the weight limit for carry-ons is pretty restrictive--10 Kg or 22 lb. We intended to pack light anyway, so that was a good incentive!"
Pros: "Plane was clean and entertainment system was decent"
Cons: "No frills, everything is extra charge, feel like you are being nickel and dimes over "free" snacks with coffee even ... tendency to up-sell you on things"
Pros: "Overall a good and relaxing flight. Crew members were nice and accommodating."
Cons: "No entertainment unless had already preloaded the app."
Ground staff were aggressive in insistence that I must my gate check my carry-on bag which easily fit in their sizer. Others were not being forced to. I was called to the desk pre-flight to inspect my bag. Because I had a cheap ticket? Not sure. They let me off when they learned I had a cpap machine in it. In the end there was plenty of overhead space.
Same reasons I mentioned before
I paid for a seat I did not get
Don’t have wheelchair help at gate in SFO, expecting someone on arrival can help to get wheelchair to transport me to the baggage claim area.
Flight was cancelled and rescheduled 10 hours later then delayed again
Cons: "The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19."
Cons: "Screen is slow and outdated. Easy upgrade from one class to another."
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Cons: "Very crowded in the seat...."
Pros: "almost nothing"
Cons: "except the snow in Canada"
Pros: "considering all the delays, both in delay in leaving Amsterdam and holding pattern due to thunderstorms in Toronto all went well in a very long day."
Cons: "The entertainment system was broken on this flight."
Pros: "On time"
Cons: "No food or entertainmet."
Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
Pros: "Great airline for food and service."
Cons: "For couples traveling in business Air Canada's seating is designed to de-couple by placing barriers between seats . They need to try Emerites to check out how a pod should work Entertainment is limited"
Pros: "comfortable clean and overall a pleasant experience"
Cons: "Didn't accept my carry-on that was always accepted before with all airlines.At least from Mtl to Quebec,i would have been able to do it.I will reconsider travelling with A C ???"
Pros: "I am sad to say I have little positive things to say about this experience."
Cons: "To begin, our flight was delayed an hour into Toronto. We asked the flight attendant about our connecting flight and they said they would find an answer. It ended up that we landed just as the flight was scheduled to leave. Why they could delay pur flight but would not hold another flight by 20 minutes is very questionable. Then we got to customer service, the rep told us that we could only get on the next flight going out tomorrow at the same time which meant 24 hours lost. Of our vacation- which hotels already booked and tours already booked. When I asked if there was anyway we could get in earlier the service person told me "I should be grateful because some people have had to wait multiple days to get to their destinations." When we finally did board the flight the next day we were not served any food, no snacks, and no drink for the entire overnight flight."
Pros: "Got seats beside washroom so they don't recline. Makes it a tiresome journey. Fast check in, great pilot"
Cons: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Cons: "I called customer service to ask questions about the meal options, and for both flights (14.5 hrs) they signed me up for the wrong meals! The staff on the first flight was extremely rude and unhelpful, and refused to let me eat any of the extra meals. Making matters worse, I had asked customer service when I called if they sell food on the flight, which I was told yes. This turned out to be untrue. I had to survive the 14.5 hour flight by only eating 3 tiny bags of pretzels. I sent an email to customer service to complain about this (can't do this over the phone), and didn't hear back for more than a month. On my return international flight, I was AGAIN signed up for the wrong meal (vegan) even though I specifically went over my dietary preference (vegetarian, eats eggs and dairy). Then my luggage was left in Vancouver while I made my way to Sydney, so I had to wear the same clothes for over 72 hrs while the airline "apologized" with giving me only $50. I finally got someone to respond to my complaints when I tweeted them, and their response was that I selected the vegan food option...NOPE, and that's not an apology. I will not fly them again. (PS: they don't give eye masks or toothbrush/toothpaste on international flights even though other airlines do, and their selection of movies/TV shows is about half of other airlines)"
Pros: "Great crew and helpers on the ground too! Loved the entertainment too! :)"
Pros: "Great crew and on schedule."
Cons: "One of the better flights I have taken no complaints."
Cons: "An international flight, yet no food, and had to purchase beverages and ear buds."
Cons: "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
Pros: "The food I purchased was good (salad, cashews, and a glass of wine)...water was offered several times during the flight"
Cons: "Cabin was hot, the passenger air controls did nothing to cool us, the staff kept the cabin lights on full, so it was difficult to nap or watch the movies/tv....the sound quality of the movie/tv is awful. My travel companion became ill during the flight (nausea, minor seizure, dizziness, hot, etc...), she did not consume any alcohol...she is 57, not old by any means ."sick bags" were not in the seat pocket, the crew barely got her one in time.....they did have her sit in the back of the plane, where it was cooler. It might have been a good idea to give her oxygen...upon landing, we were told that there would be a wheelchair at the gate (never appeared), and while we were waiting for it, the crew ignored us, only concerning themselves with the location of the nearest Starbucks in the terminal, then left us with a staff member who had no idea about the wheelchair, didn't give us any sort of ice pack. ....we finally just gave up and slowly and carefully walked to baggage claim"
Cons: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Cons: "flight was booked as Lufthansa, but Lufthansa would not allow seat selection and air Canada would not recognize Lufthansa booking code, so we were stuck in middle seats for 8 hr & 5 hr flights on third section we in in very back of plane even though there were better seats available"
Pros: "Really enoyed the personal entertainment system. 12 hours is a long flight and the entertainment really helped pass the time away. It was fun seeing the flight status on the monitor and watching movies. We were fed very well. I believe we had 3 meals and a snack. Attendants came by to see if we needed more to drink too."
Cons: "It was a huge plane with about 500 people on board. Not a lot of space for getting up an walking much. Not a lot of space between seat rows. I guess that's just the way things are. Had a huge issue with checked baggage [see below] but don't know which airline was at fault although the AIr Canada employee who checked our baggage in Washington, DC said we wouldn't see our bags again until we arrived at Hirochima, our final destination."
Cons: "Splitting couples in different seats. The only way to seat together was to pay extra."
Pros: "The food was really good. I was kind of shocked but each meal or snack I had was delicious and I especially liked that I could pre order special food according to my diet. The staff was friendly and the entertainment was good."
Cons: "the music channels were lame. I was bummed we did not have wifi in the plane and so I couldn't listen to good music the whole flight"
Cons: "Flight got cancelled then accommodations were extremely unorganized."
Pros: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Cons: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
Cons: "Wasn't offered a drink or food for 2 hours into the flight. Then when they reached me, all the options were sold out. I had crackers and hummus for lunch. I am pregnant and travelling alone with a toddler and was told by a flight attendant they were suppose to help me lift my bag. Nothing major, but left an unpleasant experience compared to Westjet."
Cons: "Air Canada lost my luggage, customer service was very vague and unhelpful, did not get my bag back for almost a week."
Cons: "I booked this particular flight because it was the shortest route available. But the Air Canada flight from Dallas was delayed for an hour and then we experienced computer problems causing further delays. I therefore missed my connection in Toroto and was told by the ground staff I could only get out 2 days later. I was also told there were no hotels available. There were long lines of angry people complaining, and they were from different flights, One couple complained they missed 2 days of their honeymoon. The plane did have seats in business class which they refused to hand out. Eventually they found me a hotel and redirected me through Frankfort the next day. It turned out to be a 27 hour trip. Huge disappointment."
Pros: "Paid for extended legroom, which was adequate."
Cons: "The plane in the middle in front areas was very, very warm. On a six hour flight, everyone sweated the whole way."
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Cons: "Ran out of salmon for meal"
Pros: "Friendly and professional staff"
Cons: "Entertainment system is crappy and looks like it's from the 1990's. It needs a serious overhaul. I reserved windows seats and showed up to check and had been placed in the middle."
Pros: "Good service flight was a little delayed but taken care of with no big set backs."
Pros: "Very satisfied with the flight."
Pros: "boarding was quick, organized."
Cons: "my in-seat personal tv was broken. If there hadn't been other empty seats, I would have had to sit with no IFE the whole flight."