Other passengers continue to be the hardest part of flying now.
Great flight, arrived early.....perfect
Pros: "fast efficient boarding.. quick flight..comfortable"
Pros: "It was 10 minutes early"
Pros: "Flight crew very kind and helpful"
Cons: "Delayed. Missed connection."
Cons: "- flight departed late but been told there would be no problem catching short connection - connection plane was there and still connected - could not board : tickets were cancelled while we were in the air in previous flight! - next flight left actually ... 1 min early. We could have boarded - been told it was because of luggages that could not connect. Lie. - clear case of over booking - disguised so Air Canada wouldn't pay for it"
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Pros: "Competent stewards/stewardesses"
Cons: "No meal?"
Cons: "crew was rude and unhelpful with delayed flight"
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Cons: "the good service at the check in and on the plane, or the great entertainment service, are all shadowed by Air Canada service for families with babies. We live in Vancouver and use frequently either Air canada or British Airways. We have a 1 year old baby, and on BA we automatically receive family seats for no extra charge, which have extra leg room and option for a bassinet. even with a 1 year old baby they have a special seat for that age, instead of a bassinet which fits only new born babies, so our 1 year old baby could sleep in a chair for hours on BA flight we just took from London to Tel Aviv. we got to London on a AC flight from Vancouver, where we weren't given family seats unless we paid more, so we had to spend 9.5 hours with a 1 YO baby at our lap, the baby of course was miserable, so we were miserable, but not just us, everyone in our vicinity had to suffer the baby's crying. On the BA flight the baby could sleep in a special chair for older babies, placed where usually a bassinet is placed, or sit on the floor next to our legs (because there's so much more leg room in the family seats), something the 1 YO babies need very much. I will recommend anyone with a baby to never fly with AC, especially when you have great alternatives like BA."
Pros: "Flight attendants friendly"
Cons: "Food was not as good time"
Pros: "This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was fantastic . The entertainment system made the flight go by better. Over all an excellent experience"
Cons: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
Pros: "Entertainment excellent for a short flight"
Pros: "Une catastrophe à tous les niveaux"
Cons: "Flight was delayed"
Pros: "Empty seat between us"
Cons: "No movies. Had to load app for entertainment. Then WiFi never worked"
Pros: "4 hour mechanical delay."
Cons: "The flight was late."
Pros: "It was aweful !!!...."
Cons: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Cons: "The aircraft was very old, without entertainment. Most of the crew were unenthusiastic. The food was less then average. A very different experience then flying from Toronto to London the week before, so quite disappointing."
Pros: "Flight was over an hour late Boarding was chaotic from the airport staff"
Pros: "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
Cons: "Every thing was great"
Pros: "Safety well managed."
Cons: "Some staff were rather difficult to engage - lacking interpersonal skills and hence leaving me in a 'did they hear me?' mode. I suspect that this is a 'how they are managed issue!'."
Pros: "I like that the seats have tv's and seats are comfortable There is also a great selection of things to watch Including Indy Canadian content So great! Crew was great as usual I very much prefer to fly air Canada over the American carriers"
Pros: "All was well. Thanks"
Cons: "선택의 여지가 없었다. 사과도 없었다. 그냥 내밀었다. 이것 밖에 남지 않았으니 먹으라고 준 기내식은 누군가 포장을 뜯었다가 덮은 것. 뒤쪽에 앉았다고 이런 차별을 받아야 하는가? 난 돼지고기가 싫었다. 내가 한국인이기때문에 한국식 돼지고기 볶음 요리를 처먹어야 한다는 논리인가? 설령 그것밖에 남지 않았다 하더라도 먼저 "이것밖에 남지 않아서 소고기를 줄 수 없다. 미안하다. 이것이라도 드실텐가" 먼저 물어봤어야 한다. 그래야 승객인 내가 먹을 것인가 안먹을 것인가 선택할 수 있지 않나? 대부분의 직원들 태도가 거만했다. 미소조차 짓지 않았다. 말 한마디가 중요한데... This is the Air Canada."
Cons: "Not aconfortable plane"
Pros: "Boarding was a breeze. The in flight crew were excellent. The best landing ever. Would fly with them again."
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Pros: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Cons: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"
Pros: "Comfortable ride and on time"
Cons: "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
Pros: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Cons: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."
Pros: "The food was good, very attentive staff, OK legroom (coach), and the cabin was kept cool, with pillow and blanket"
Cons: "Bathroom was a mess, boarding was a zoo, however, in all fairness, this was due to the construction at the airport, not necessarily Air Canada"
Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."
Pros: "On time flight best customer service"
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Cons: "Staff was rude. And I was seated next to an alchoholic"
Pros: "787 is super comfortable and quiet aircraft. Decent service."
Cons: "Lack of coffee while seat-belt sign turned on - there wasn't even any significant bumping in the aircraft - certainly could have served coffee without issue. I know this is a "safety policy" but sometimes we should objectively leave lawyers out of the equation in terms of service provided."
Pros: "The beef and rice meal was really delicious and there were some good movies available for viewing. I enjoyed the cup noodles given during the flight."
Cons: "The USB port only worked for a few seconds at a time so my mobile phone would not charge in either my screen nor my neighbor's screen. Luckily I had my laptop to plug my phone into. During lift off I found someone's used headphones and a candy wrapper along with my neighbor's magazine's in my seat pocket."
Pros: "The good, each seat has a tv."
Cons: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Pros: "Crew helpful friendly."
Cons: "Delayed flight. Kept switching gates ~~frustrating."
Pros: "Everything was as expected from a flight."
Cons: "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."
Pros: "I liked the food and snacks."
Cons: "They don't have the screen to watch movies. You need to bring your phone or tablet. It's free to watch movies, but they don't have many kinds."
Pros: "Food and comfort were okay."
Cons: "My first plane sat on the Tarmac for 45 min, thus I missed my flight to"
Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."
Cons: "They try to board by groups but unfortunately they get the entire plane trying to stand in there group lines and don't load anyone for 15 to 20 mins. It congested all the walkways and people just change to the shortest line"
Everyone was friendly and helpful.
Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Pros: "Wonderful flight.... great crew!"
Cons: "diverted due to weather but send to Stephenville!"
Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
Cons: "Not being stuck in Houston for 7 hours"
Cons: "The B 750 just plain flies too slow. 450 mph doesn't cut it for a flight from Chicago to San Francisco."
Pros: "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
Cons: "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
Cons: "The plan had to be maintained with no option for getting to my final destination on time."
Cons: "Hour delay and 30 minute wait on tarmac waiting for gate to be ready"
Pros: "There was limited service for drinks. It’s already very limited normally service. The weather was not bad but was the reason given"
Cons: "Had anightmare will complain to united diect"
Pros: "The crew was very friendly and light hearted."
Pros: "The flights were on time, the planes were clean and all staff was great."
Cons: "No wifi or TV on the planes."
Pros: "The orderly fashion the airline boarded!"
Pros: "Like the wifi that’s available on certain planes."
Cons: "Made sure I packed light, but was forced to pay for my carry on on the first leg to Houston 8/30? The planes were small, but customers should know what to expect. Not be roped into checking a carry on when other flights have no issue. Was pretty annoyed my initial flight to Houston was cancelled, but ended up on a connecting flight there anyway? Makes no sense."
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "United customer service was able to to find alternative flights"
Cons: "My flights going to and coming back from New Orleans got delayed by a large amount of time both ways at nearly the last minute"
Pros: "We had delays due to weather across the east coast. Medical emergency stop at Atlantic City. We set on runway for about two hours. We was only offered soda, water and nuts."
Cons: "Not given anything back in return .. such as a meal or points for bring delayed due to medical emergency."
Pros: "The flight was comfortable."
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Cons: "Flight was 3 1/2 hours delayed. Missed my original connection. Missed the second connection because (as the attendants told us) they were unable to get ANY flight information to inform the passengers of where their connecting flight was. They were also pretty snotty and acted like it was our fault that we might miss a flight. I'm now sitting in Houston for the final flight of the day."
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Pros: "Stewardess did allow me to check my coat bag"
Cons: "Sat in front of exit row. People in front of me can recline into my personal space I cannot recline pack. Typical united flight arrived slightly late. Then took over an hour to clean and prep plane for our flight. Almost every flight from United is late now. I booked this one 2 hours earlier hoping I could arrive before 10:30. You failed me even when playing it safe."
Pros: "The staff was always very helpful. I carry a saxophone and everyone was always very open to accommodating me, which I really appreciate! Also, great legroom, great pilots, positive attitude."
Cons: "The added fees for food and beverage were a little tough. I would understand if the flights were shorter, however we had several-hour delays in a time period from lunch through the middle of the night, and were not offered any sort of voucher or food item. Then my bag got lost (which I understand with the weather issues that caused delays), but it left me in a city with no clothes, very hungry, in an hour past public transportation hours. Which is not THEIR problem, but I would have definitely appreciated some assistance of some sort."
Pros: "The flight was uneventful, everything was fine and the flight was smooth and went fast."
Cons: "There was nothing wrong with the flight, I wish that all of my trip went as well as this flight."
Pros: "The price was excellent considering it was a last minute purchase"
Cons: "There could be courtesy boarding for military members."
Pros: "Televisions in the headrests, friendly crew."
Cons: "We were unable to land in Newark due to congestion. We ran out of gas and had to divert to Philadelphia and wait an hour. Once we were able to land in Newark, the gate was broken and could not connect to the plane. We sat another 45 minutes before they decided to let us connect to another gate. They gave everyone on the flight free tv after I had already paid $7.99 for mine and did not reimburse me."
Pros: "United has real nice seats and the seat belts fit. Flight was great."
Cons: "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
Cons: "Old plane and leg room was far less than the flight out."
Pros: "Crew were great, very friendly, smiling, chatty, boarding on time efficient !"
Cons: "The seats r to cramped, the snack waffle full of sugar so unhealthy"
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Pros: "Overall okay everything was on time."
Cons: "There was no entertainment, no power outlet on one flight, they charge for access to there Internet. No Tvs on the back of the seats"
Cons: "$25 for one checked bag, no heads up about needing to download an app to watch free in flight entertainment"
Cons: "The TV control was on the left side covered by the middle person arm during the complete flight"
Pros: "I loved how helpful and kind the staff was. I had never used a kiosk to check my bag before and they helped me when I was lost."
Cons: "The seats were uncomfortable when sitting for long periods and the seatbelts could have been a little bigger."
Pros: "It was quick and the person I sat next was pretty cool."
Cons: "The flight personnel had bad attitudes. The seating was cramped and the wifi was expensive"
Pros: "The crew."
Cons: "The lack of light beer -- even the beer they had was not cold."
Cons: "Smooth flight, on time, safety procedures followed"
Pros: "That i got home safely."
Cons: "4 5 Hour delays accompanied by apologies with a $10 expired food vouchers."
Cons: "It was the worst flight and customer service that I have had in 50 years of flying!##"
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"
Pros: "Quick flight"
Cons: "I know United has little control over TSA but the checkpoint at the United terminal at MSY was rediculous, stretching past check-in and almost reaching the entrance to other carrier's terminal. So many people missed their flights, I made mine with only a couple minutes to spare."
Pros: "The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water."
Cons: "We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination."
Pros: "I liked the fact that United Airlines crew members at the gate and on the plane waited for all the passengers who were stuck at TSA because of the airport's issue with staffing. They were extremely accommodating and didn't seem bothered at either the gate or when I boarded."
Cons: "I understand it was a short flight but seemed like the 2 attendants were stressed with trying to have enough time for drinks. Maybe add a 3rd person. Also snacks should still be part of the flight even if it's less than a hour. We are getting a drink...why not add something like nuts"