I found the boarding easy and my seat was very comfortable as I had a lot of leg room. I am not too happy that I no longer have lounge access even though I used to get it with my TD credit card.
Refreshments and Air Hostess was good. Issues with customs in Toronto caused flight to depart and left me behind twice. Vouchers for delayed flight needs to increase.
Everything was good till we got to yyz...then we got to the gate and there was NO GATE AGENT. We waited 15 min before disembarking. No internet No IFE Old aircraft Second leg in two weeks NOT IMPRESSED
The seats are soooooooo small in economy. I was offered no tea or coffee in the am. When I asked was told that it was too late. The plane was 2 hours late leaving.
Putting carryone size suitcase into the overhead luggage storage on a the small CR900 plane was cumbersome and its assignment to a far far gate w/o the moveable ramps at YYZ arrivals really stunk.
Terrible - flight was flagged for fraudulent payment from being booked via Kayak. Requested to rebook with original credit card or provide new payment. Air Canada stay at JFK did not know how to process new payment. Had to fly from La Guardia 2 1/2 hours later instead with Air Canada.
Not great tremendous delays instead of arriving at 8:15 pm arrived at 2:30 am next day no food gate changes. Etc
On July 1, 2023, I reached out to Air Canada via telephone. After a two-hour hold time, A representative called me back and asked me to confirm my Aeroplan account info. I used the account number, provided on my ticket. The representative told me the information I provided was incorrect. The representative disconnected the call without further assistance. I called Air Canada via telephone a second time and received a callback at 11:06. I started the conversation with the representative by explaining that there was an issue with my Aeroplan account info and the last representative hung up on me. Apparently, my ticket was assigned the wrong Aeroplan number by your own negligence. The issue was resolved by updating my parties' tickets with the correct Aeroplan numbers. Now back to the primary issue, I raised concerns with the new representative about the flight delays and cancelations occurring within the week prior to our trip. The rep assured me if there was a flight delay or cancelation, I would receive an email and be able to change my flight online. I expressed my concern about flying into Toronto and missing my connecting flight due to flight delays. (There were no available seats on any flight to Tokoyo on July 2 or July 3rd from Toronto.) The representative assured me there would be alternative flights out of JFK, taking alternative routes. I received an email notifying me of a flight delay to Toronto at 12:39 a.m. I attempted to change flights using the link provided. When I attempted to click on "CHANGE MY FLIGHT", your online platform showed a pop-up window that stated I needed to reach out to an Air Canada representative. Unfortunately, your service was not open at 12:40 a.m. I arrived at JFK Airport prior to 7:00 a.m. and waited at the terminal counter. Around 7:10, a rep informed me they would hold the connecting plane in Toronto. They even made a phone call to provide me with assurance. I then requested wheelchair assistance to get my 75-year-old mother and begin checking in our baggage. We checked our bags and headed up to the gate. Around 8:45 a.m., several passenger names were called including my party, to inform us they were no longer holding the plane in Toronto. We were informed to go downstairs to make alternative travel bookings. I requested wheelchair services to bring us back to the terminal counters. At 9:15 my travel party was told at the terminal counter there were no flights for us until July 4th or July 5th. I informed the counter this was unacceptable considering, I attempted to change the flight both yesterday and at the terminal counter this morning. They continued looking for a flight to Japan. They worked out arrangements to get us on a flight to Seoul and then to Tokyo, but we had to take it quickly. I agreed. After I agreed to this flight, the terminal counter informed me I would have to go to a different terminal and would need to take the terminal shuttle train. No wheelchair assistance would be provided. I canceled the trip!
The flight was delayed. They assigned us a direct flight instead, We are very happy with the changes!
My flight was delayed, cancelled and delayed again. I lost one complete day in Japan, a very needed vacation. My schedule / itinerary in Japan is now all screwed up. It will take more time and cost to resolve this. So, am I happy with Air Canada; NO!
