Daily cleaning, installation of cabin HEPA filters on flights from New York LaGuardia to Prince Edward Island
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Scores according to KAYAK customer reviews
Pros: "The agent at check-in was very friendly and helpful."
Cons: "Flight was delayed, so missed connection. As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."
Pros: "Entertainment options were good and flight was pretty on time."
Cons: "All was ok. Would like more snack options."
Pros: "Friendly plane crew though"
Cons: "2 hours late from LGA to Montreal. No weather to speak of. No reason given. Poor communication at gate."
Cons: "Flights all evening were cancelled. I was just going for a weekend and they couldn't reschedule me until the following evening. I couldn't go on the trip because of these problems. I was in the airport for hours with two young children and they did not do much to help me reschedule quickly."
Cons: "Close to a 4 hour delay. No explanation."
Pros: "A customer service agent rebooked us on a flight 2/4 via Boston to YYZ."
Cons: "The rebooked flight was also cancelled and the counter staff in Boston were not helpful. We were stranded in Boston and never made it to Toronto. We had to find our own way back to NY Air Canada, meanwhile,was still selling seats at exorbitant prices while thousands of passengers were left stranded I travel several times a month and will ensure that I avoid travel with Air Canada. I will also let met friends and colleagues know not to use Kayak or fly with Air Canada. Because I booked with Kayak, Air Canada would not resolve the problem"
Pros: "Quick professional services"
Pros: "I like the tv screens at the back of the head rests"
Cons: "The seating was a little cramped"
Cons: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."
Cons: "Flight was delayed"
Pros: "Excellent crew"
Pros: "Spacious seats"
Cons: "Rude staff, delays both to and from Toronto on my flight and numerous others."
Cons: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."
Cons: "We were told our flight was delayed due to weather, and then due to mechanics. The weather was fine in both new york and toronto those days, and other toronto flights left on time. we ended up being delayed 6 hours in the airport, and other flights still went out ahead of us. furthermore, because our flight was delayed, they didn't seem to prepare for the new departure time, and we were held up for almost an hour on the runway before being able to take off, and almost 30 minutes on the runway once we landed too. better planning and customer service needs to be required in these situations."
Pros: "Chris from AirCanada customer service is a true hero to the industry and I'm sure he deserves much more recognition than he gets. Thanks Chris for helping save our travels!!!"
Cons: "When checking in for our flight, AirCanada prompted me to select which passengers' email addresses should be used to send updates in case of changes, delays, or cancelations. I selected the both of us to receive the updates. However, we never got any notice that our flight was CANCELLED. They cancelled it well in advance that had we known, we wouldn't have gone to the airport but NO - we already arrived and passed through security only to arrive out by the gates and see on the board it was cancelled. Even while passing through customs, the officer said he didn't see it on the flight schedule and then said, "oh it's just listed at a different gate." The way in which AirCanada handled the incident was completely unprofessional and just plain stupid. I for sure will be giving my business to Amtrak or Greyhound the next time I need a trip from NYC to Montreal."
Pros: "Comfortable seats, nice crew"
Cons: "Extra charge for checking a suitcase, extra charge for choosing your seat (all seats are the same) boarding crew did not uodate as to continuous delays in flight, no headphones"
Pros: "We were lucky as we were the only flights that made it out of NY that night. All other fights to Toronto and Montreal were cancelled. It was Chaos in the airport but our flight was nice."
Pros: "That at least, the plane eventually did take off and landed safely."
Cons: "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."
Cons: "Nice flight. A bit of delay, otherwise everything was fine as always :)"
Cons: "My flight was delayed by 3 hours, no information was provided on the delay and further delay at the gate waiting for the crew."
Cons: "There was absolutely nothing that I found to complain about"
Cons: "Multiple delays, slow employees at desk, employees had attitudes when they were asked questions."
Cons: "Despite being good weather, flight was delayed for almost 6 hours without any explanation given to passengers. I believe the airline cancelled our flight so they can consolidate 2 flights for cost savings.... never fly again with Air Canada"
Pros: "Got a free upgrade to economy comfort, very pleasant short flight."
Cons: "A gate labeled A9 should not be in terminal B"
Pros: "fast, friendly, clean, courteous, easy to check in and board."
Cons: "No complimentary food, small seats as always."
Cons: "What a mess. Every DELTA flight I have been on in recent months has had terrible delay issues - I'm cancelling my credit card."
Pros: "That we arrived, finally, safely and our bags did too."
Cons: "The kiosk at checking was unable to process our boarding pass so we had to wait in line to see an agent to check in and take our bags. There were 3 lines, but people who arrived after us were taken care of before us. It was not organized. Our flight was delayed and the waiting area at Laguardia was so crowded. I fly Air Canada as seldom as possible because there's almost always something that complicates the trip. Our daughter booked these flights so we could visit her for Mothers Day."
Pros: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
Pros: "Crew noticed I was thirsty and gave me the can without asking"
Cons: "Crew said I wish they would hurry up and get off and I whipped my head around and she apologized. She meant no harm but that's not good service."
Cons: "Long delays"
Pros: "The customer service reps were pleasant."
Cons: "Our flight got delayed 7+ hours but we only found out one to two hours at a time. Our return flight was flat out canceled and so we were only able get a flight 4 hours after the original. They did nothing to compensate the passengers at all, claiming it was not their fault; it was due to construction. Construction which has been underway for several weeks and they were well aware. If you know there is going to be construction at the airport perhaps adjust your flight schedule accordingly and don't sell as many flights as when there is no construction?"
Pros: "Once we were up in the air everything was well and good."
Cons: "Massive weather delays at the gate and lack of communication from gate agents."
Pros: "Terrible experience with delays and cancellations and waiting times for customs. I felt like it was groundhog day. Had to leave the airport back through a massive line in customs after my flight was ultimately cancelled. They are doing work on the runways, weather, whatever. Seems some flights could leave especially those that were not Canadian airlines. This has happened on more than one occasion and the airline handles it very poorly with little communication. Will not fly AC again if I have the choice"
Pros: "I was pleasantly surprised by the professionalism and friendliness of the AC information staff inside the gate area,especially when I was offered an earlier flight by almost two hours. The boarding process went smoothly. The flight crew was friendly, accommodating and efficient."
Pros: "The flight attendants are usually nice and very helpful when we're traveling with our baby."
Cons: "We take air Canada from NYC to Toronto a few times a year, and they often cancel flights when they're not full enough, which is annoying. Also the agents at the counter are not courteous."
Pros: "No problems."
Pros: "Arrived early at check in counter and was offered to catch an earlier flight"
Cons: "Was not able to use a toddler booster for my daughter"
Cons: "Was not on time, old air craft."
Pros: "Flight was on time."
Cons: "No hot beverage was served."
Pros: "Entertainment and comfort of seats"
Cons: "The crew was very rude and not helpful"
Pros: "We were delayed a little over an hour (on the field) before take-off because of information from Toronto that fog was delaying the landing time of the planes. The crew handled this excellently by making sure that we were made comfortable and the pilot gave us several updates as he got the information about take-off for Toronto. On the flight to New York on September 28th, I experienced my first landing where not even a tiny bump was felt when the plane touched the ground."
Pros: "- Friendly and helpful crew - No turbulence - No major concerns"
Cons: "- Flight was delayed for over 20 minutes"
Cons: "It got cancelled and the service was horrific"
Cons: "Long time till take off."
Cons: "The Toronto airport was ill-equipped for an international transfer. I barely made it despite a 90 minute layover. Air Canada was OK, not great."
Pros: "The flight 723 left on time. From LA Guardia...the flight was smooth...the aircraft was clean and the inflight though hurried was efficiently carried out by a couple of pleasant looking air hostesses."
Cons: "Nothing really ...I like to fly Air Canada"
Cons: "Very long line to get to security"
Pros: "Free snack"
Cons: "From LGA to Toronto the input jack for the headphones was all messed up and I kept having to fiddle with it to get good sound."
Cons: "WiFi wouldn’t process and no outlet’s for power. These work as standard on delta or JetBlue"
Pros: "There was room for 26+ standby passengers to board. Power outlets & more leg room in Economy Plus."
Cons: "No reclining! No screens, power outlets didn’t work well, not enough room for carryon baggage. No food other than pretzels. Drinks took a long time."
Pros: "Absolutely nothing."
Cons: "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
Cons: "Worst airline and customer service in the world."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "They got me out early, before expected storm."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "Staff was friendly and helpful. Flight was smooth."
Pros: "The crew was friendly and efficient"
Cons: "Too many people, not enough room for luggage"
Cons: "O'Hare airport. Bad signage to economy parking."
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "Great crew. Good communication."
Cons: "Lazy airline. Wouldn't tell me before hand whether or not flight was delayed or canceled. Waited until flight was invevitably delayed before were were told it was. Cost me a day. Lost work. Asked airline beforehand about conditions due to whether and was blown off like I was a dumb person who didn't matter."
Pros: "arrived on time despite delayed departure"
Pros: "Another flight was issued"
Cons: "My original flight schedule was cancelled"
Pros: "The staff was friendly and helpful. A young lady on my Houston to Austin flight helped me find my seat. A young man on my New York to Houston flight was very kind."
Cons: "1.5 hour delay!"
Pros: "I had a blood coat on my leg 2 months before my flight and the pain and swelling sometimes were unbearable, United was extremely accommodating, kind and courteous from the check in all the way to helping me retrieve my luggage in a wheel chair and that alone ease my pain, not having to do any extra effort was a huge relief on my legs. Definitely booking again with United and Kayak"
Cons: "TSA were less than basic, making me go up and down twice trough two different metal detectors and a body scan machine, then asking me to put both my hands above my head while standing up in the body scanner, a guy in a wheel chair who could only stand with a cane, these guys are barbaric but that's not the airlines fault."
Pros: "I liked that I made it to my destination in time and didn't miss connecting flight."
Cons: "What I didn't like it that I almost missed my connecting flight, and TSA decided to pick out my package for inspection and stole important items out of it. I am filing a claim"
Cons: "the stuffs were mean and helpless,your luggage fee was so high ,only give one checked bag for free,this is international airline and you charged the first for 100 dollars and the second one for 200dollars and you let me,a poor little girl felt lonely in the airport and found it nowhere to complain,I missed two flights in one day and the air attendant 's attitude were bad,this was the worst experience ever in my life,I won't recommend United airlines to any of my friends"
Pros: "Staff was very nice"
Cons: "Two flights, two delays."
Pros: "Flights took off and landed on time."
Cons: "Flight home was moved an hour early when I checked in. Gate attendant offered me a $500 voucher for taking the next flight...and then ended up putting me on the early flight anyway and gate checking my luggage. I really wish I got both the voucher AND to hold onto my carry-on. And then, leg room on that flight was so bad. I am only 6ft tall and was squished in like a sardine."
Pros: "The pilots at the front were friendly as we departed, thanking the passengers."
Cons: "The line up process at LaGuardia was unorganized based on the preassigned number boarding system. There was no space to organize 1-5 as assigned on the boarding passes. Going and coming from LaGuardia, the flight gate was changed multiple times, then there was at least an hour and a half delay on the ground and an hour in the plane. We had to reroute to Neward because of air traffic situations, but the ground crew was not ready nor efficient in helping the throngs of people find transportation or understand the process The crew was sour, and when simply asked for a spoon, the guy said, "later" and of course, he never brought one. There was no friendliness or cordiality from these people. We were like cattle to them. I have never seen it so bad. I have watched what used to be a great airline with Continental, decline to a consistently subpar experience with United. I will look for other airlines to fly in the future. My experiences with Southwest have been much better in the last two years."
Pros: "left on time without fanfare."
Cons: "internet was weak."
Pros: "I arrived safe and sound. A United ticket clerk at Chicago O'Hare was super nice but didn't really help my situation. I appreciated her effort and warm demeanor."
Cons: "After booking the flight I noticed that there was a 25 minute window between the time my flight was scheduled to land in my connecting city and the departure time of my connecting flight. Aware that most airline close the gate door and the flight 10 to 15 minutes before take off and the fact that it takes about 15 minutes to get off a flight after the aircraft door open, I was sure that this would be a problem. Also if I then had to change terminals that would be another 20 minutes. Long story short, I thought this was poor customer service on United's side. I called united the day before my flight and customer service rep assured me that it would be the same terminal and that these times are customary on the part of United. I then also mentioned this at the gate as well and talked to a very kind Flight Attendant. Everyone worked to put me at easy about this. My flight left 20 minutes late but made the time up while in the air. We landed I got off the flight in record time and asked a gate attendant to check my flight status. The flight and gate had been closed. They then had be go talk with a very kind woman at the customer service desk. She then moved me to a AA flight. She said "now the fate closes in 10 minutes so you probably won't make it but run". "You've got to be kidding me" i thought but she was so nice so I didn't question it... But I RAN!!! I didn't make it and AA customer service rep put me on the last flight out. I say in the airport for an extra 4 hours and ate lots of food I'm sure is slowly killing me as we speak. Happy to be safe and at home."
Pros: "Checking in at ticket counter was easy, service was accomdating for mom w disability. Love the option abt free ck bag for carryon. Very happy with change of flight option when original lay over was canceled. Love the text message update"
Cons: "I was forced to check my carry on due to lack of overhead space. Scarce food selection Forced checked carry on turned up scratched/damaged"
Cons: "Flight was delayed which would cause me to miss my connecting flight. The agent on the phone changed my itinerary but sent me to the wrong airport. By the time I got there, there wasn't any other flights that I could take so I ended up having to take a connecting flight the next day. I wanted a hotel voucher but was sent running around to no avail. There was no compensation of any sort and the agents were helpless"
Pros: "We had a safe flight"
Cons: "My first flight was delayed by an hour and 20 min. I arrived at Dallas for my connector to Austin, 25 min before my departure time. I could have made it, however, the plane taxi'd at the gate for at least 10 min, then the door wouldn't open. When I finally got off, I sprinted to my next gate, thinking they may hold it for a few minutes as there were many people connecting on that flight to Austin, but instead they did the opposite. When I arrived there were other people waiting who had arrived 10 min before the departure time (also from a delayed flight) and the doors were already closed. There was no representative at the gate to even tell us this, until we had waited over 10 min, and when he arrived, he said the doors were closed, and all of us were too late. Why would you close the doors early, knowing that other connectors were coming in. Additionally, on my return trip, my flight was cancelled, and I never received a reason for its cancellation, just an automatic rebooking that put me back in New York a day late. I had to be on the phone for an hour, rebooking a flight that United didn’t have. They instead put me on an American airlines flight last minute that I barely made. This wouldn’t have been so bad if this wasn’t the second time this exact scenario occurred within two months, when my siblings attempted to return home for the Christmas holidays. United is terrible."
Cons: "Delayed four hours."
Cons: "There was no entertainment"
Pros: "Boarding process was quick and easy"
Cons: "Flight was delayed which result in me barely making my connecting flight"
Pros: "I had to cancel the flight but they did not help me to make another reservation without charging $200 extra even thou I had dr. letter."
Cons: "The boarding process took forever, plane was delayed, crew was unfriendly while stuck on runway for at least an hour, plane was very uncomfortable and dirty. ONE flight attendant was sweet and brought water, the rest treated us like we were school children and not customers!"
Pros: "Had to switch airports from Laguardia to newark. Terrible & stressful"
Pros: "Flight was quick and on time!"
Cons: "Nothing just the usual discomfort of flying not United's fault"
Pros: "Everything about the flight! I loved it! Short yet great"
Cons: "Flight was 2 hours delayed. In bound flight very late."
Pros: "The crew was helpful & friendly. The seat was comfortable. Love the free WiFi... Next time kindly serve some free snacks."
Pros: "Friendly service"
Cons: "Flight left early, missed connection!"
Pros: "The price for round trip fare was the cheapest 1400 miles I've flown. On my way to a funeral, and I needed the savings."
Cons: "After two hours of delays, we were told we were better off transferring to another flight, in another terminal, by another airline. only available time was 5+ hours after the expected departure of the original flight. The original flight ended up departin 1.5 hours prior to the flight we were transferred to."
Pros: "Absolutely nothing."
Cons: "- 4+ hour delay - Poor communication between gate agents, online and onsite staff with conflicting and incomplete updates. - United should have just canceled the flight instead of perpetually delaying it. - Alternate flights suggested by staff were 4 hours later. I had to push for other carrier flights. I had to push for gate agent to explore partners at other terminal easy to navigate to at LGA. - At the core a mechanical issue that could have been screened for during routing maintenance. - Channels for getting credit cumbersome and timely. Why can't a gate agent or representative on 800# issue a credit?"
Pros: "Flight was as expected and on time."
Cons: "Food was kinda snacky and lame."
Pros: "Had no problem connecting to my next flight, which was only a few gates down"
Cons: "Was told I HAD to check my bag and pay the luggage fee, only to board the plane with several other passengers carrying the same size bag as mine and storing them in the overhead compartments!"
Pros: "The help I got from one of your reps after calling was good after I made sure she knew I needed to be there on time. First I felt like she was low balling me and offering shitty options, then she got more helpful when I showed some anger.. Don't think that should be necessary!"
Cons: "The help I got from one of your reps after calling was good after I made sure she knew I needed to be there on time. First I felt like she was low balling me and offering shitty options, then she got more helpful when I showed some anger.. Don't think that should be necessary!"
Cons: "United Airlines gave away my seat without my permission. They gave it to keep a family together, which was ok except they never asked me if it was ok. Even when I got my ticket scanned right before boarding, no one told me about the change. I think the crew singled me out purely because I'm Asian so they thought I wouldn't say anything. They also gave away my aisle seat so I had to sit in a more crammed row and window seat. No compensation was offered, boarding took forever, and I had to check in my bag because they ran out of overhead compartment room. This was a horrid experience."
Cons: "Flight was an hour late and I missed my connecting flight. Luckily I was able to get a flight the same night, others had to get a hotel at their own expense since United claimed the lateness was a result of air traffic controllers. But we left late because the plane arrived late in Laguardia. I don't see how both the plane arriving to Laguardia late and departing from Laguardia late is due to air traffic controllers. No entertainment for a cross country flight and the entertainment from united wifi wouldn't work as well."
Pros: "The crew at the gate was extremely helpful. I arrived at the airport early and was allowed to catch an earlier flight home on standby."
Cons: "Passengers filled the overhead compartments with small items that could have been placed under the seats. Many people had to check their bags at the gate."
Airlines flying from New York LaGuardia to Prince Edward Island have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York LaGuardia to Prince Edward Island
Masks required on board, masks provided on flights from New York LaGuardia to Prince Edward Island
Social distancing seating
Middle seats unavailable to book on flights from New York LaGuardia to Prince Edward Island
Testing for antibodies, testing for symptoms for flights from New York LaGuardia to Prince Edward Island
Waiving of change fees. Search flexible flights from New York LaGuardia to Prince Edward Island