Low season | April |
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High season | August |
Cheapest flight | C$ 120 |
We were given a complimentary seat upgrade which was so unexpected but so lovely!
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Chaotic boarding, but mostly my issues are with Toronto airport
Flight delayed by half hour, causing rush to get to connecting flight in Toronto Pearson which doesn’t have good flow for managing immigration check and connections.
Service was amazing, and the plane was comfortable even for this long haul. But they could have more movies selections. But they were still a lot to choose from.
Due to mechanical problems it was delayed causing problems the actual flight. Was fune
Wish we had music during take off and landing like the last flight
First time with Porter and I can say this is best airline company in Canada. Great service, free WiFi, free snack and drinks (including beer and wine). Seats were super comfy on the Embraer jet and I appreciated the folding try table too. Staff were excellent both legs of the trip.
Seats uncomfortable There was an incident with plane Engine Pilot was reassuring. Good pilot We landed late because of this Fire engines on landing were just Protocol
Some help when I asked but everything was so confusing to figure out otherwise. More clarity to direct through procedures needed!
We booked return tickets Montreal-NYC-Montreal, booking references 23V7AC and 23UHNC (2 tickets each, we are a family of 4). The returning flight was cancelled (NYC to Montreal on August 7th AC8645) and we have been proposed flights two days later. Due to personal obligations, we could not wait for the flights that you proposed and had to go back to Montreal by bus that same night. After having canceled our flight, we have been partially compensated with USD 465.86 which cover the costs we had to spend on the bus. Nevertheless, we got a USD 15.00 voucher each but only two vouchers could be used, the other two were rejected at scanning (same shop and same scanner for all 4 vouchers). Consequently, we paid USD 30.00 ourselves, which should have been offered to us. At the end, I cannot even find a e-mail address to which I could send the request for reimbursement of these USD 30.00.
I missed this flight because the previous flight was late.
It was quite disappointing as ground crew at gate check in are not communicating with in flight crew and did not allow quite a few passengers boarding last -according to zones - to take their cabin bags citing storage compartments were full! No choice & not negotiable but it was NOT true as all the overhead storage compartments by the seating were in fact empty!!! A simple communication between the AC staff would have easily avoided unnecessary inconveniences to the passengers.
Could not switch flights. No help from check in Four people doing nothing. Two hour wait on telephone but no other flights available. Overall experience sucked.
First leg on journey was great, plane amenities, crew and arrival time
Ad a customer it feels like I'm being constantly lied to and taken advantage of, this company truly doesn't care about service. They system is designed to maximize profit by add-ons n charges for everything, and the end result is a feeling where everyone you interact with is asking you to spare some extra money. I don't believe Air Canada is a an anti-consumer, monopolistic corporate entity. It's frustrating to not be given options to choose other competition. Especially with international flights, Air Canada should not be part of Star Alliance. I should be given the option to know what company I'm booking with before sending my payment, so that I can avoid Canadian businesses that I don't support.
The economy seats did not have sufficient leg room, but it is what it is. I normally do premium economy, but my ticket was a present.
Not great tremendous delays instead of arriving at 8:15 pm arrived at 2:30 am next day no food gate changes. Etc