Worst boarding experience, flight extremely delayed causing super tight connect and deplaning was a disaster as ppl were pushing and shoving to get off. Then after flying over 8 hours had to get off a job to next flight. Limited beverage service in Business class (water or white wine) no food. The plane was very cold (temperature) so uncomfortable
No white linens in premium economy . Salad was literally frozen. Food was terrible. No snacks. Ran out of food. I asked a flight attendant for snack on hour 8!of 16 hour flight and she said they don’t offer snacks and called me crazy for not having my own snacks for the flight.
I purchased a Polaris ticket. The plane did not have the lie flat seats - I was not notified. I actually can not believe they traded a dif plane and did not notify me or refund monies
It's not United, but TSA security at Terminal A in Newark is a disaster and seriously makes me consider switching to flying out of JFK. The touchless TSA pre-check had a line of over 50 people and the bag screening was so slow that it limited the flow of people through the facial recognition process. It is the only airport that I frequent that has this issue and makes me reconsider whether I should fly out of Newark given the wasted time and frustration it causes. As I said, it is not a United issue but will impact United if people choose to stop utilizing Newark airport because of the poor experience.
I had no checked baggage but was required to hand over carry on baggage at the door of the plane. There was a lot of overboard space in the plane and I was one of the last ones. I ran to get my carry on but it was gone. I was given back at the plane door in Toronto, so the wait was not as long as it would have been at the carousel.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.
It was your usual flight. Nothing exemplary. Due to turbulance, the drinks were served 20 min before landing. Meh.
Excellent as always. Service was excellent and fully bilingual. Cannot complain .Will travel again. Always have and will continue. Highly recommended.
It never happened. Snow storm. Flights cancelled. Got Covid somewhere along the air travel.
My flight from New York to Canada and Canada to Brisbane was canceled, so I had to take united airlines instead flight from New York to Dubai then layover in Dubai 8 hours then from Dubai to Brisbane it was extremely difficult for me , it was a nightmare flying with Canadian airlines unfortunately.
Flight was delayed 1.5 hours as crew was stuck in traffic...that is absurd that the airline would be transfering a crew by car through NYC during rush hour. I missed my shuttle bus and got stuck in Vancouver for the night. Airline did not offer a voucher
First time flying Air Canada staff was helpful from entering Newark Airport thru boarding and baggage and on flight. Entertainment was good on flight Helpful on landing as well
It was great, love the experience and will definitely recommend 👌. Communication was great
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.
Flight delayed, no food included for a 6 hour plane ride. Seats are incredibly small and close together. Very uncomfortable.
Could have offered something to eat for free on such a long flight.. belvita cookies, Sun chips.
It was cancelled and I was not notified. Had to get hotel for night and missed day of tour. Has been rescheduled, hopefully will takeoff and I can catch up.
United kept us on the tarmac for 8 hours without giving us the straight story. Cancelled the flight and told us to run to another gate. No flight to Vancouver there only to Ireland. We arranged another flight to Vancouver through Chicago and stayed up all night to get it. That flight was then cancelled. No one at United took responsibility for managing information, There was no way to reschedule until 5 days later and so we didn't go. Lodging costs sunk. Family disappointed, Now I can't get through to get a ticket refund. How do I get a refund for this horrible experience?
The crew couldn’t have been more delightful! It was my birthday, and they were extra sweet to me. Everything went perfectly.
