My flight from New York to Canada and Canada to Brisbane was canceled, so I had to take united airlines instead flight from New York to Dubai then layover in Dubai 8 hours then from Dubai to Brisbane it was extremely difficult for me , it was a nightmare flying with Canadian airlines unfortunately.
Flight was delayed 1.5 hours as crew was stuck in traffic...that is absurd that the airline would be transfering a crew by car through NYC during rush hour. I missed my shuttle bus and got stuck in Vancouver for the night. Airline did not offer a voucher
First time flying Air Canada staff was helpful from entering Newark Airport thru boarding and baggage and on flight. Entertainment was good on flight Helpful on landing as well
It was great, love the experience and will definitely recommend 👌. Communication was great
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.
Flight delayed, no food included for a 6 hour plane ride. Seats are incredibly small and close together. Very uncomfortable.
Could have offered something to eat for free on such a long flight.. belvita cookies, Sun chips.
It was cancelled and I was not notified. Had to get hotel for night and missed day of tour. Has been rescheduled, hopefully will takeoff and I can catch up.
United kept us on the tarmac for 8 hours without giving us the straight story. Cancelled the flight and told us to run to another gate. No flight to Vancouver there only to Ireland. We arranged another flight to Vancouver through Chicago and stayed up all night to get it. That flight was then cancelled. No one at United took responsibility for managing information, There was no way to reschedule until 5 days later and so we didn't go. Lodging costs sunk. Family disappointed, Now I can't get through to get a ticket refund. How do I get a refund for this horrible experience?
The crew couldn’t have been more delightful! It was my birthday, and they were extra sweet to me. Everything went perfectly.
The plane was filthy and worn - the seat pockets were stuffed with tattered food and torn pamphlets. The cleaning crew that came on as we were deboarding were grabbing handfulls of trash and perfunctorily wiping down tables with dishrags. It's been a while since I flew Jetblue and it used to be a great experience. After this flight I will avoid flying Jetblue again if there is any alternative.
JFK is the worst airport and JetBlue is the worst airline
Very poor help no one answering a question regarding seating. Very rude staff. They don’t care, as if it’s not part of their job. Flight was delayed for no good reason and no apologies given.
A more comfortable seat. Padding would be really helpful but I've read the airlines don't want customers to be satisfied with economy seats.
When I booked, I included my checked luggage and when the bill was sent there was no record of this. Its was costly since I am from Trinidad amd Tobago. Exchange rate over seven dollars to one US dollar.
Everything was good except checking bags . I had paid for two bags but it didn’t show so we had to do it again while people waited and we were struggling to get to our flight
Plane was delayed multiple times. I would like to request a refund. Was due to arrive Thursday evening ended up arriving Friday morning.
The crew and the pilots. The pilots were amazing. The landing in Cancun was excellent.
The security line at JFK was one of the longest I’ve ever experienced - probably 45 minutes. I don’t know if JetBlue has control over it, but it detracted from the overall experience. Entertainment had good options, but the volume control was a bit small to tap on and the screen had a fair amount of interference blips. Clearer picture would have been better.
I liked the entertainment on JetBlue, the service from JFK to JAX was terrible at best
