Cons: "Racists bastards!"
Cons: "13 hour flight and only one meal and a sandwich"
Pros: "Very smooth flight. Everything was perfect."
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "Comfortable seating, good food served by this airline"
Cons: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Pros: "Amazing service, the crew the seat was comfortable, the meals exceed my expectations, the movie selection, everything was awesome."
Cons: "Can't think of anything.."
Pros: "No food or entertainment"
Cons: "Delayed run to the gate."
Pros: "The service was excellent. The flight was on time. The crew was very friendly."
Pros: "I always had a great experience with Lufthansa."
Cons: "Need AC outlets and TVs"
Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."
Cons: "Delay of 45 minutes made me almost miss my connecting flight."
Cons: "I can't believe you fit in an additional row of seats between the exit doors and business class. Do you think your customers can be packed like sardines?"
Cons: "Same reason as above."
Pros: "Excellent staff and organized service. Entertainment syst m standard but worked well without problems."
Cons: "Food was just OK"
Pros: "The crew was fantastic and very kind the entire flight."
Cons: "We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage."
Pros: "I liked how smooth the boarding was handled. The flight attendants where polite and helpful. A very comfortable flight."
Cons: "No complaints"
Pros: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Cons: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Pros: "Friendly crew"
Cons: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Cons: "The flight was over 4 hours delayed and we only received a 10 euro voucher. The boarding process was chaotic and stressful."
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Cons: "Refusal to board as our flight was a few minutes landing"
Pros: "Food and entertainment"
Cons: "Seats were too tight and close together,I think for long flights the leg room should be more even in economy class."
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Pros: "Good customer service"
Cons: "Not much leg room for 6'2" tall man like me"
Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pros: "all the flights were on time, the service was wonderfull"
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Cons: "Delayed taking off due to airport queue."
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."
Cons: "The automatic boarding system was slow"
Pros: "Drinks and food quality acceptable Well on time Very friendly crew"
Cons: "Seats comfort could have been better"
Pros: "I like to fly LH on the BOS to FRA route as they are the only carrier to fly this route nonstop. Usually the service is quite good. The crew is attentive, offers water or juice repeatedly, gives you a warm moist handcloth before the mealservice to clean your hands. Check-in in FRa can be tedious becaiuse of long lines."
Cons: "LH experienced several strikes in the last two years or so. Once I had to stay an extra day, this time I had to cut a family visit a day short. While they handled the rebooking in both cases quite efficiently, not everyone might have the flexibility to change days so easily. It is also disappointing when one has to give up on a planned activity to make it back home on time. Movie selection could be updated and I miss having an actual newspaper or magazine to read on the long flight. Will have to pack my own oin the future."
Pros: "Cleanliness of the plane, brand new plane, delicious food, real silverware, Plesant crew, love the entertainment"
Cons: "Chaos when getting in the plane. First come first serve which could lead to problems. Everyone wants to get in the plane at once"
Pros: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Pros: "Lufthansa service"
Cons: "No entertainment"
Pros: "Crew were nice, helpful, and professional. Seat was comfortable."
Cons: "There was a lot of noise during all the flight; people were talking loudly and kids were crying all the time. The online entertainment system was not practical at all and it does not replace a 10" physical screen in the seat."
Pros: "Fast the boarding process all in time good food"
Cons: "All was alright"
Pros: "Service was good, boarding was fast, no other issues."
Cons: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Cons: "was a long run from gate to gate, barely made it."
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Cons: "Too hot and stuffy. No air."
Pros: "Cheese sandwiches were good."
Cons: "Long delay of the flight due to weather conditions."