Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Pros: "I missed the connection."
Cons: "Making my connection"
Pros: "The plane was nice and quiet, and the crew was lovely."
Cons: "It was so cold!!"
Pros: "The entertainment made the time go by fast."
Cons: "More food purchase options"
Cons: "More space, quicker boarding and getting off, and better transfers"
Pros: "The crew was polite and prot"
Cons: "It wasn’t free"
Cons: "2 hours late !!!!"
Pros: "The crew."
Cons: "No entertainment on board"
Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Pros: "Room Sears in row 4"
Pros: "All was on time so did not have to deal with Kayak with any problems"
Pros: "We we’re late getting in from Halifax because of head winds. Walked from one plane to another and luggage arrived with us."
Pros: "Friendly staff on time"
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "We were happy to be seated in the exit row which gave us additional space. Although it was a direct flight, they offered drinks and snacks twice, when normally when flying I only see then come by once. I noticed Aiden seemed really friendly and kept a smile. Also when dropping off our luggage beforehand was a fairly speedy process."
Cons: "Seats don’t lean back."
Cons: "Coffe was soooo bad!"
Pros: "Crew was helpful and friendly."
Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Pros: "Very comfortable and smooth"
Pros: "The head steward was excellent. He has a great sense of humour and was very informative. The flight was on time and comfortable."
Pros: "Flight was on time and flight crew was very friendly."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."
Pros: "On time . Friendly staffs ."
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Pros: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Pros: "Everything went smoothly. Flight on time."
Cons: "Original flight was cancelled . Re booked on a different flight , that one was delayed with no new time , with a threat that that flight would be cancelled , we were booked on a 3rd flight , to Toronto to connect to a delta flight to Atlanta . We were told that delta would give us our boarding pass to Atlanta at the delta desk in Toronto. At delta in Toronto we were advised that there were no available seats on the flight we were supposed to be booked on . Delta booked us to Detroit then on to Atlanta . Trip delay was over 9 hours and lots of stress and run around . Very disappointed with west jet . We have always used west jet and this was the first time we felt we were given very poor service .causing a very long and stressful day , arriving at our destination 9 hours later than planned , resulting in a 24 hour exhausting travel day."
Pros: "on time, quick boarding. NO LINES at TSA!!!!"
Pros: "Our boarding agents were very helpful, courteous, and kind. They have a tough job, especially with all of the delays and fussy people. We were given quality service each time there was an interaction."
Cons: "We missed our layover flight due to a luggage error. Despite of this error, the agents we dealt with were very helpful. They got us on the next immediate flight with ease."
Pros: "Fight and everything else was fine."
Cons: "There was a huge problem with the paper work..Names were not filled out right ( middle names missing) and Last name Misspelled even though on our copy it was first spelled right."
Pros: "Nice and comfortable flight."
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Pros: "Westjet scheduled me for the next available flight for free, unfortunately, it was the next morning."
Cons: "The Halifax airport security took so long that I missed my flight and had to check into a hotel."
Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."
Pros: "It is inconvenient to disrupt your plans with such delays"
Cons: "It is inconvenient to disrupt your plans with such delays"
Pros: "The crew and service rendered."
Cons: "It was late. They were waiting on a flight from Toronto so we could board. We board the plan and sat for what seemed like a very long time. We were not even offered a glass of water on the flight."
Cons: "The chairs were in bad condition and the airline was delayed which made me nearly miss my next flight."
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "Friendly staff. Flight was on time. No overbooking."
Pros: "Everything went as expected and on time."
Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."
Pros: "Everything except the delays. I like the new app on your phone or tablet to watch movies and TV (and it's free now to watch movies like on AC!). I approve of this change westjet. The staff are very good at informing customers to make sure they download the app before boarding. However because people generally suck and don't listen there is always someone complaining about not having the app on board afterwards."
Cons: "Unfortunately this flight number is always delayed, WS269 Friday YHZ to YYZ. This is the flight I always pick for work schedule compatibility, but have found it to be delayed 30 min to 2 hrs the last 4 times I've taken it in the last 3 months."
Pros: "The airline attendants were very friendly"
Pros: "the crew are always great. the flight was on time and fast!"
Cons: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."
Pros: "The crew was very nice and accommodating. Boarding was well organized and fast."
Cons: "No food and very warm on the plane."
The US Customs/immigration step at Montreal creates a mess. Your checked bag must be xrayed and cleared to enter "U.S soil" (which is still in Canada) which makes for huge delays, confusion and mishandling of bags. My carry-on, which I checked at the gate at Air Canada's request, never got cleared. So I arrived in Atlanta where my bag was not at baggage claim. Nor was there an agent to make a claim to, and it was not even 5 p.m. I had to go all the way up to the Air Canada check in desk in the International Terminal to try to find an employee to whom I could report the missing bag. An agent for AC had to be called to respond, there was no one at their check in desk. The person who finally did talk to me made ME send a photo of my baggage ticket and boarding pass to his supposed phone number, which he said he would use to start a claim. This never happened, I got no confirmation that a trace had been started and I had to call AC the next day.
Trip from hell, sorry to say. Halifax - Toronto left late (the new normal…). Toronto - Austin cancelled. Re-booked through Chicago. Flight left more than an hour late. Chicago - Austin left two hours late. Arrived in Austin around 1 am. Ended up traveling - Airport to airport - 15 hours. Food in Chicago left me with upset stomach, so I ended up spending more time in the privy than in my seat. Attendants though supportive. A woman sitting next to me said that her flight from Toronto to Austin was also cancelled last time she flew that route. Makes you think twice about going somewhere. I am 71 so I know how much things have changed. Not entirely the airlines’ fault, but to some degree yes. Maybe sell less tickets, but deliver on the tickets you sell. I failed to avoid going through Toronto this time. I usually go through Montreal. Toronto has a really bad reputation, in many areas, and I was reminded of this the hard way.
Pros: "Staff are very nice"
Cons: "Delay in flight of more than 45 minutes"
Cons: "if the flight is on time. I was delay more than 10 hours"
Pros: "Got the seats I wanted, movies were good. Staff was friendly"
Cons: "In Montreal they took my carry on bag stating it was too big, I have traveled with it many many times and it always fits except the tiny planes, this was a 787. When I got on the plane many people had larger bags then mine and it was the last bag on the carousel at the other end."
Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."
Pros: "Entertainment system was good and seats were comfortable"
Cons: "Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding"
Cons: "Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!"
Pros: "Smooth as you like"
Cons: "Flight was about 2 hours late, little food supplied to flight"
Pros: "Great service"
Cons: "Not enough time to the flight from Halifax to west plam beach"
Pros: "Exiting the plane and terminating my transaction."
Cons: "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."
Pros: "Seat was comfortable, leg room adequate. Crew helpful."
Cons: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
Pros: "Air Canada couldn’t have been better, I missed a flight they waived their fees and got me on the next direct flight home. Wonderful service !!"
Pros: "Boarding process."
Cons: "The seats are small and uncomfortable"
Pros: "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
Cons: "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."
Cons: "Going through 6 stages of security!!!! I understand to be safe, but good grief! I bought a bottle of liquor in the duty free at the Budapest airport thinking doing it this way I would not get harassed. Wrong!!! They freaked out and held us up even longer! We almost missed our last flight because of all the security steps we had to go through!!! And so did many other people. It's a ridiculous system, it should all be done at once with only having to stay in the long line ONCE! And to scan our own passports and waiting to see our name on some board to be able to leave that particular room just to be met with even longer lines afterwards is insane. I am not a tech savvy person, as I am sure a lot of others are not either, and I got barely any help to show me how the heck to do all of that! Unacceptable!! And to top everything off, an item was stolen out of my daughter's suitcase somewhere along the way!! Replacing it cost me about $40!!!"
Pros: "Good breakfast."
Cons: "Cabin was cool"
Cons: "Flight was delayed 1.5 hours but no one was in much of a rush to get it going"
Cons: "my flight was late leaving midland and therefore I missed my flight from houston to toronto NO one at the Houston United airport counters would help me I stood in line at customer service for an hour and a half just so they could tell me to go see some one at the Air Canada to confirm my rebook and that my flight was delayed an hour anyway and I probably could have made it!!"
Cons: "Flight was delayed"
Pros: "The smooth take off & landing"
Cons: "Too hot and cramped"
Pros: "Once again great airline!!"
Cons: "Food is meh at best but is reasonably price for quality"
Cons: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Cons: "Lousy food and no snacks"
Cons: "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Pros: "The t flight was completely uneventful-the best kind."
Cons: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
Pros: "when I landed"
Cons: "First off the the plane was mid takeoff and stopped which terrified the passengers and crew. Then we learned the plane had technical issues which lead to a 50 minute delay, then air canada did nothing as in terms of compensation. My audio jack for the entertainment system was broken, seat 19F on flight 617 by the way... Then I got up to use the washroom and when I came out I had to wait 30 minutes at the back of the plane standing until the servers were done serving drinks and snacks/food. Then the landing was terrifying as the plane was swooping/shaking much more than normal, even the board crew looked a bit worried. Could NOT wait to be done of the flight, one of my worst ever."
Pros: "Very satisfied with the flight."
Pros: "Worst service I've ever had"
Cons: "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"
Pros: "This flight was okay since United Airlines operated it for Air Canada."
Cons: "You had to pay to watch movies."
Pros: "Friendly crew"
Cons: "Assigned a seat that did not recline, no onboard entretainment, tiny snack. The flight was operated by United. The wifi did not work so no movies."
Pros: "Staff and plane were fabulous"
Pros: "Flights were on time"
Cons: "Very poor service. Staff a little weird and not helpfull at all."
Pros: "Legroom on the AC Jazz CRJ-705s is amazing. It's within an inch of what you would pay upwards of $50 for on carriers like United for 'Economy Plus', but standard with every seat on this plane. Having seat back entertainment on this RJ is always extremely appealing (especially on a 4 hour flight like mine), and the movie selection is fine."
Cons: "I was in seat 20F on this CRJ-705, which is an exit row. It's not news that exit rows tend to get cold during the flight, but the air coming out at my feet near the door was absolutely frigid. I wish I had stuck a water bottle or something down there, I honestly believe it could have frozen. Needless to say I was happy to be on the ground to thaw my extremely cold toes. If you like to wear open toed shoes flying, never ever ever sit on an exit row window seat! On a different note, I was annoyed AC didn't even provide a nominal snack during the flight. They had a standard complimentary beverage service, but only food for purchase on a 4 hour flight."
Cons: "When my mom arrived in Vancouver apparently the flight to Penticton was canceled. I was notified at 2:08 AM on email and I'm trying to figure out where my mom is? 800 numbers do not work for Mexico where I live"
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Movie selection"
Cons: "More drink service"
Pros: "Crew was accommodating."
Cons: "The flight leaving houston was delayed by over an hour due to some issue with the flight crew ( we had to wait for another captain to show up ). By the time we got back to Toronto and thru security it was 1a.m. and I had to wait until later in the morning for public transit to get me home."
Pros: "Just a great flight and service. Super happy for getting home early!"
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Pros: "Excellent service and comfortable flight"
Cons: "Food and charging for entertainment"
Pros: "Organización y eficiencia"
Pros: "In-flight entertainment Good leg space Comfortable seats"
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Pros: "Accurate information"
Pros: "The direct flight was really nice."
Cons: "That entertainment had an extra cost."
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Cons: "Flight cancelled with no explanation."
Pros: "I slept the whole way."
Cons: "taxi time longer than fly time"
Cons: "Early morning flight and the crew ran out food before they got to row 12."
Pros: "The flight was short."
Cons: "Felt cramped and"
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Pros: "On time flight. And the upgrade was wonderful"
Pros: "Snacks and drink"
Pros: "The flight was comfortable."
Pros: "Overall, the flight and crew were great. Thank you."
Pros: "The flight attendants were nice and helpful"
Cons: "Got a migraine because two ladies sprayed perfume"
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Cons: "They (united airlines) put my wife's luggage in the wrong flight and we are still waiting for it to arrive. It's already been 8 hrs since we landed and every time we call them, they're telling us it's scanned in a different city. Now she is without clothes and her necessities."
Cons: "Great flight crew"
Cons: "Lost my luggage and gave me wrong information , where I missed my flight and had to wait several hours to get home"
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "No kids and quiet"
Cons: "Seats are small"
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Pros: "Great smooth flight. Flight attendants very nice."
Pros: "It was good for most"
Cons: "Was good"
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Cons: "I had asked for help for when we landed in Houston to get to my conecting flight. The attendant was nice enought to arrange it, but when we landed and I introduced myself to the person with the wheelchair, he made me feel bad enough to walk to my conecting flight. Anyone traveling, paying for the services of the airlines should not be mafe to feel ashamed to ask for help."
Pros: "Planes are ok."
Cons: "No entertainment, food options, etc."
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Pros: "The the atensents were very helpful."
Cons: "Room too small for such a long flight"
Pros: "Nothing. Due to weather delays, there should have been a much better approach to resolvong the problem. Customer service was horrible"