Cons: "if you touch a credit card with your gloves, you can’t then touch people’s FOOD!!! also, 6 hour flight; someone should tidy the bathroom; esp in the days of COVID!"
Cons: "They only had 1 beverage service. I was in the business class and no food was given out. I asked for certain beverages and was not given them."
Pros: "Crew was pleasant & solicitous. My seat had spacious legroom & was comfortable"
Cons: "Free movies"
Pros: "Crew was good,boarding was fine and unboarding as well."
Cons: "A 6hr flight and you get one cup of soda or coffee,but water they come with like 3 time. Also you get one pack of cookies with 2 ginger snaps inside. No tv unless $10 or download their app thing.Even if night flight i would like more rounds with drink an more than snaps for $ of ticket!!!"
Pros: "The flight crew was excellent felt i could request anything without a problem."
Cons: "Alaska is usually good. Thanx"
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Pros: "Crew was wonderful."
Cons: "No complaints."
Pros: "Seats had decent leg space."
Cons: "Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time."
Pros: "Crew was great!"
Cons: "Ran out of some food items. (I should have ordered what I want d when I checked in for my flight.)"
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Cons: "One of the flight attendants were rude."
Cons: "Uncomfortable flight due to turbulence. Hard seats. Majority of passengers checked in baggage were taken off in Honolulu before take off and did not make it to Anchorage."
Pros: "The attendants were great"
Cons: "The line of people in the aisle waiting for the bathroom."
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Very faster arrived."
Cons: "No meals."
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."
Pros: "Clean aircraft, friendly and professional crew"
Cons: "No headsets available for borrow or purchase on a 6-hour flight, extremely limited overhead bin space, seats did not recline"
Pros: "Boarding was fast"
Cons: "I paid to upgrade to a larger seat and it wasn’t much better . The flight had no WiFi and pretty much no entertainment on the iPad they had us pay for either . I will stick with Hawaiian Airlines ."
Pros: "From booking to landing, Alaska Airlines treats travelers with courtesy, care, and respect. The cabins and lavatories are clean and well-maintained. I flew premium and the food, entertainment options, and service were on par with a 5-star experience! If I could only fly Alaska Airlines anywhere I would."
Pros: "We upgraded to first class and it was amazing! The staff was very friendly and it was a perfect end to our honeymoon!"
Pros: "Good service was provided. Thank you."
Pros: "Friendly flight staff, very accommodating."
Pros: "The staff was extremely helpful, especially the Oahu crew!!! They helps me with my baby son Levi and made everything a breeze."
Pros: "A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning."
Cons: "I don't like the fact that I didn't take the time to remember her name."
Pros: "I was on medical emergency and stand by and gate agent in Hilo arranged trip to Honolulu on Hawaiian and on Alaska to Portland Oregon"
Cons: "Food could be better"
Pros: "Flight attendants were nice."
Cons: "Tried to buy internet but couldn't, seats were very uncomfortable and tight, bloody mary was under complimentary but I was charged."
Pros: "I like the fact that we can download the app and watch movies for free."
Cons: "The food is not included. Even a snack."
Pros: "Service is good; friendly crew; spacious seats; Many rounds of drinks served; flight to SJ was pretty quick."
Cons: "No meal (Hawaiian airlines provides); no free on-board entertainment; could have better snacks besides biscotti"
Pros: "After my evening flight on Air Canada was cancelled and I was so anxious that I would not make it to Vancouver the next morning in time for my cruise, Taeao at Alaska airline was an Angel in disguise!! She helped me get booked on a flight that would arrive in time and was so comforting! In fact, all employees that evening were so helpful. Even when the engine wouldn't start on connecting flight in Seattle and we had to return to gate, delaying flight quite a while,?Captain kept us well informed of what was going on and was very apologetic and very quickly, Alaska airlines sent me an email with a credit towards another flight because of the inconvenience!! THANK YOU Alaska Airline, Taeao and employees working on the evening of June 20 at HNL!!!!!"
Pros: "The first-class flight attendants would sometimes help the main cabin passengers and were generally in a better attitude and much more helpful."
Cons: "The plane was changed and my "Premium" seat was downgraded. The seats were uncomfortable and much too cramped. I paid $89 extra for premium seating, and when cancelled upon, was only offered a $25 credit for future travel plans. Since I cannot count on Alaska, I'm not sure how soon my "future," travel plans will be ..."
Pros: "Loved the charging ports in premium economy;"
Cons: "didn't realize you needed a download for entertainment until I was on the plane, and no wifi from Hawaii, so that was a wash... maybe send an email or something to remind before the flight?"
Pros: "I like the options they provide for food and love the charging stations on the seats."
Cons: "I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!"
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Cons: "Half the attendents were super nice and accommodating, but 2 were quite rude and short with passengers (first class attendant particularly rude). Also, I didn't get to finish my movie before the in flight entertainment was taken away :("
Pros: "Clean. Very good cheese and fruit plate. Safe and comfortable flight. I would fly Alaska again."
Cons: "Video player battery would not charge in spite of being plugged in, so battery died about 30 minutes prior to landing. Attendant did not offer replacement or refund."
Pros: "The entertainment is the only few good things left, since it does not depend on service"
Cons: "Even thought, it arrive on time. It started with a delay. And it continue a second delay. If they would have let me know earlier, I would have just good time in the lounge. I have been trying to maintain status by flying with Alaska or its partner. But I kind of regret paying the extra. I should just pay the cheapest, because I've got the cheapest service anyway. They don't give me a free drinks, until I ask for it. And then when I request for a chocolate, they give me an either or choice. Well, if everything is on good timing, I would be fine. Since the delay, I thought they would make it up at the service ... Nah ... Oh well, next year, just find a better value airline. I hope Alaska would dump all their service, and adopt entirely virgin service. The only good thing about Alaska is probably its operation."
Pros: "We sat in the emergency exit row. There is much more leg room."
Cons: "The seats only recline 2 inches."
Pros: "We have been traveling to Hawaii and especially Kauai for years. We love the fact that we don't have to fly into Honolulu and transfer to the Inter-Island Terminal with Alaska. This saves a lot of time and there is a lot less hassle. We upgraded to Preferred Seats which are in the Exit Rows and with the extra leg room, it is really nice especially if you have someone in the window seat. We don't eat anything on the plane because we usually head to our favorite restaurant once we land."
Cons: "The only thing I don't like is that the seats are not as padded as they use to be. With a 4-1/2 hr. flight, they become really hard. I am planning on taking a seat cushion with me the next time I fly."
Cons: "No free movies anymore"
Pros: "Boarding from two doors. Good views on the trip."
Pros: "Efficient and comfortable. I cannot rank food or entertainment as I slept this entire leg. The crew appeared to do a marvelous job jockeying passengers with all there carry-ons during the boarding process. Quite professional."
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."
Pros: "Overall good trip"
Cons: "that there were no blankets available"
Pros: "Crew was fantastic!"
Cons: "Old plane - small and cramped."
Cons: "It's too packed in the main cabin lose a vertical row so there is more space. It's just overwhelming"
Cons: "I waited for over 40 minutes for someone to answer my call button. And then they just turned it off without asking me or anyone in my row if we needed something."
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Space on airplanes"
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Cons: "Ran out of hot water on flight"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Great comfortable flight"
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "Flight itself was smooth."
Cons: "Flight was delayed and the on time and then delayed. Gate changed 4 times which was frustrating. Especially when at Sea-Tac you have to take a train to get to some of the gates."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Pros: "The flight wasn’t full, and we travelled with a lap infant - we really appreciated that they blocked off row for us."
Cons: "The food is a scam. It’s overpriced, made poorly, and it’s the only option if you didn’t pack anything onto the plane with you."
Pros: "The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice."
Cons: "The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable."
Pros: "Crew good! Seats uncomfortable as usual"
Cons: "Transfer of luggage from one plane to this Victoria flight. Delayed 30 minutes."
Pros: "Great flight. No problems."
Pros: "A very enjoyable flight."
Pros: "Crew was great, flight was packed full of people who all seemed to be coughing and sniffling."
Cons: "More leg room, more air conditioning"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Cons: "Flight was delayed. Otherwise fine."
Pros: "Safety and on time."
Cons: "Grumpy cabin crew."
Pros: "I had an unexpected upgrading to a premium seat, that was great for food, wine, & comfort."
Cons: "It was cold, I wish they offered blankets. We also had a delay once we landed, watched another plane come in & disembark while we waited. And there was a huge luggage delay of 45 minutes while we all waited at the carousel for our bags. I’ve never had to wait that long before."
Pros: "On time"
Cons: "Delayed over a hour"
Pros: "Snack service and in flight movies"
Pros: "We didn't fly into Toronto. Our flight was from Gatwick to Vancouver."
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Pros: "The staff are very professional and friendly."
Pros: "On time - lots of legroom (after previous flight on Q400)"
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Cons: "Announcement from the flight crew inaudible. Much too fast and with lack of ununciation"
Pros: "Plane, stewardesses on the plane"
Cons: "Where to start. Booked a higher priced ticket as layover was minimal. Westjet later emails, saying layover is now 7 hours?!?! We booked a connector with air canada with only a 2hr layover. We decided to keep the checked bags on the Westjet later connector to be less hassle. Westjet agents at airport did not mention that you cannot do that. So it wasn’t until we arrived at the layover point, we were told we had to pull the bags and re-check them in with Air Canada, go through the whole rigamarile of checkin, baggage check, and security. Not something you want to deal with when you are at the tail end of a red-eye flight. So thumbs down. In Westjet’s defense, they did give me a 200 dollar credit toward a future flight when I kicked up a fuss about the change to a 7-hour layover."
Pros: "Friendliness of crew."
Cons: "Small plane, long trip in cramped quarters."
Pros: "Friendly and helpful staff."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Pros: "Quick and easy"
Cons: "Small seats"
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Cons: "Very poor attitude of cabin crew. if they don’t want to serve the “guests” get another job."
Pros: "Everything west jet is great"
Pros: "Crew was very efficient and friendly."
Cons: "Having only one bathroom at back of the plane was a surprise ."
Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."
Pros: "Seats could be a bit bigger for tall people."
Pros: "Fast connection, friendly crew."
Pros: "it was on time"
Cons: "it was a very noisy flight with a lot of children. Asked the crew to let me have tablet for 9.99$ but since I am a tourist and have no credit card they could not sale it to me."
Pros: "The friendly service and prompt boarding!"
Cons: "The snack options. Veggies and hummus would be nice!"
Pros: "WestJet has very good hard shell seats on the 737-800. These are well contoured and padded, and far enough apart to offer decent legroom (row 8). The seating experience was vastly better than being in a “preferred” bulkhead row on an AC Rouge B767-300. Boarding was efficient so we were able to leave the gate slightly early."
Cons: "Pre-purchased meals are delivered with the first service after take off, which was awkwardly early on a five hour flight that departed at 3 pm."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Pros: "The crew was fantastic and was very helpful!"
Cons: "I found the rows a bit tight together leading to a little less legroom then I would like but this is standard with almost any airline."
Pros: "Getting into Victoria befor evening"
Cons: "Delayed, no pilot, no communication."
Cons: "We had 1-hour delay"
Cons: "The overhead bins are now too small for a large number of carry on luggage that meets the criteria of carry on. If you wheel your now over sized carry on to the gate they will stow it below for free. If you check it they charge you $26.00 knowing it won't fit in the bins anyway."
Pros: "Space of the plane"
Cons: "Having to have a physical boarding pass and keep having to get it checked."
Cons: "The pilot on the Honolulu flight to Vancouver left some documents at the hotel and he had to go back to get them therefore delaying our flight to vancouver. This caused a lot of passengers connection flights delayed and rebooked to another flight later on that day. No apologies or compensation of time wasted was given. Food vouchers would have been nice. The new boarding passes provided also pushed most of us passengers back to the last seats at the back of the plane.. which was a very uncomfortable experience."
Pros: "That the flight was on time"
Cons: "That the person doing our pre boarding lost my partners visa"
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Very friendly crew !"
Cons: "It was delayed because they couldn't find the stewardess. So made me late for my plans , but other then that it was good . The crew was excellent on both flights"
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Cons: "Service and media"
Pros: "Crew was good and mostly attentive."
Cons: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Pros: "Nothing, we had to deplane."
Cons: "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "Friendly attendants"
Pros: "Everything went smooth and fast"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Pros: "Made it home in one piece"
Cons: "Business Seat power / entertainment system went out with about 2.5 hours to go. Crew didn't seem surprised and they were pretty relaxed about it. Every time I asked about status during the first hour or so after it was out they said they were rebooting system but nothing happened. Finally gave up on it. Was the "deconstructed burrito" supposed to be served cold/frozen? Warm or at room temp. would have worked better Luggage took good hour before it started unloading"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was delayed 8hours"
Pros: "- Great entertainment system and choices - Timely departure and arrival"
Cons: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
Cons: "My seat was broken and wouldn't recline very much at all."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Cons: "They canceled my ticket for no reason"
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "No room, small seats and no food"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Cons: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."
Pros: "TV and on time flight"
Pros: "Free Meal was a welcomed surprise. Very smooth flight."
Cons: "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Pros: "It was nice and cool."
Cons: "It was delayed."
The air temperature could've been better. It was really hot the whole flight. No free snacks or food offered for a 6.5 hr flight. Drinks were only offered once.
Average trip on a small plane.
Pros: "Crew, seats and entertainment. Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight."
Cons: "Ran out of half the food options halfway down the plane."
Pros: "Timely. Best entertainment."
Cons: "Very disappointed with the seat. Then placed us next to women with children. No rest for us at all. Also no blankets provided. Others had."
Pros: "Absolutely nothing."
Cons: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Pros: "Very roomy, comfortable seat, great service and a pretty decent meal for a two hour flight. The heated nuts are a nice touch."
Cons: "Few complaints, though the set back screen is certainly small compared to other airlines' offerings in Economy. (Emirates perhaps being the stellar outlier on this account.)"
Cons: "Our flight was delayed from Honolulu. This made Customs and Screening stressful...as there was only 45 minutes to get through and then to the gate. No one advised that there was another plane shortly, which would have reduced the feeling that we had to sprint down to the gate. Otherwise a very good flight"
Pros: "The onboard flight crew were very friendly."
Cons: "We were traveling with an infant and there was no pre boarding call. They took wheelchairs and then just started zone 1. The seats are so uncomfortable, it feels like a lot of the padding has been removed for weight. I am 6’2” and there is just not enough room to sit comfortably in a 3 seat row. If we can avoid flying Rouge , we do."
Pros: "The Toronto to Victoria service was a good one earlier but now with Air Canada Rouge service is not very comfortable and the best choice given that it a long flight. No Onboard entertainment, uncomfortable seats."
Pros: "Slight delay due to mechanical issues"
Cons: "24 hour delay due to mechanical issues"
Pros: "The flight attendants were polite but didn’t go out of their way to help out."
Cons: "No room to store carry on and nobody seemed to care that all space was taken close to our seats. We felt penalized because others abused the system while we were trying to follow the rules."
Pros: "getting of the plane!"
Cons: "the bed bugs, no lights, no comfort, the cold, very limited service"
Cons: "Both Air Canada flights were late The agent responsible for boarding was an angry person"
Pros: "we had to pay for everything"
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Pros: "Seats in business."
Cons: "The food."
Pros: "Overall, flights were ok"
Cons: "4 hour delay in Toronto for our connection."
Pros: "Crews attention and ease handling medical travel"
Pros: "the team helpful"
Pros: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Cons: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Pros: "Flight attendant was helpful when I had a personal health issue."
Cons: "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
Pros: "The waiting room before boarding was big and comfortable. Staff was very friendly."
Cons: "Children running around because there wasn't anything to do. Passengers ignoring no food and drink signs. A passenger had a nut allergy so no food could be eaten or served with nuts. I understand this serious health risk, but passengers need to be handed out free of charge crackers or cookies if they were counting on eating their own snack. Passengers were putting both their carry on and personal item in the over head storage and therefore there wasn't enough storage for those would only wished to store one item."
Pros: "An incident the day of our flight left us with a pet with nowhere to go but come with us. Usually you need to give a fair bit of notice to bring a pet into the cabin but the staff couldn't have been more helpful in getting all of us to our destination. They turned an incredibly stressful day into an easy and relaxing one."
Cons: "I only had one gripe about this flight and my one other flight on Air Canada Rouge; the overhead bins are very poorly designed. I purchased a carry on bag specifically to meet their regs, yet it had it go in the bin longways, taking up a ton of room. The bins are tall, which is wasted space, when what they really need is another 1-2" in depth."
Pros: "Not too crowded"
Cons: "Flight was late by over an hour."
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Cons: "Check in was slow and confusing."
Pros: "The media system TV shows were good and the seats were comfortable. The flight was fast."
Cons: "The boarding process was not good and seemed a bit disorganized. There were few movies offered on the onboard entertainment system."
Pros: "The crew was pleasant, and the boarding and de-planing process went smoothly."
Cons: "The plane was really cold, and we were told that they couldn't adjust the temperature, but we could have a blanket - at a cost. We have heard from other people who travelled Rouge about how cold their flight was, too. I also didn't realize that there wouldn't be in-flight movies - unless you rented an i-pad, etc. That was a bit disappointing for a 6-hour flight. I think that I would rather have paid a little higher fee for the flight and have some of the things built into the ticket than have to keep paying out money for all the different things."
Pros: "I never got to Vancouver so this flight never happened."
Pros: "The airline was aware we were held up in the transit from the boston flight to the victoria flight and made some effort to hold the gate open for us. We made it with one minute to spare."
Cons: "The airport security were helpful in the end, but our our struggle to get from the boston flight to the victoria flight was a nighmare. We had to beg at each intersection to get through lines so that we could get to our flight. Is ther no way to streamline this process? It colours the journey with stress beyond belief. I cannot send my mother on any such trips because of this."
Pros: "The crew was friendly"
Cons: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Cons: "Not even one single snack for free"
Cons: "The flight stood on the runway for multiple hours. We should have been let out to the airport so we could eat"
Pros: "Crew is quite young and friendly.. good service. Boarding was quick and easy. Blanket and neck pillow package were comfy and worth the $7"
Cons: "The plane was FREEZING and the seats are a bit cramped."
Pros: "The entertainment system was fine as far as selection goes."
Cons: "The stewardesses were ranged from okay to outright grumpy though I understand how difficult it is to always be pleasent when working long hours in a confined space in the customer service industry they still failed me on this."
Pros: "good movie selection"
Cons: "The seats are small and I was wedged in the middle. There was little to no water service. Only one drink cart and as I was at the back it took 1 hour and 45 minutes into the flight to get a glass of water. Terrible."
Cons: "An hour delay and mix up at which loading gate. Received ten minutes of free wi fi as compensation. Food would have been better as wi fi didn't work."
Pros: "More leg room"
Cons: "Horrible seats"
Pros: "all good, air canada is so much better than any us airlines"
Cons: "My flight was cancelled and I had to pay again for the priority seats on the rescheduled flights, but still have not gotten refund on the priority seats on the cancelled flights."
Pros: "Plane and crew were great"
Pros: "Everything was average."
Cons: "Not all food available on the food catalog menu."
Pros: "On time. Luggage arrived within minutes. Great Service."
Pros: "Plane was late due to Stewart missing the bus from their hotel?...seriously unprofessional and the check in staff lying to customers to accommodate others customers from an undeparted flight from the night before?...attempting to change my flight due to this?...seriously need to do better Air Canada...and to top it all off you are served by a snotty unprofessional group of stewards?....a huge JOKE!....won't be flying this airline again and I will be spreading the word!"
Pros: "the whole process was great. staff at the airport and in flight were all friendly and helpful."
Pros: "Wide seats."
Cons: "Small leg space. No window by seat. The seating map did not make this known, otherwise I would have chosen another seat."
Cons: "Much too cold, kept me from sleeping"
Pros: "Flight attendants very welcoming"
Cons: "Gate crew insisted on checking roll-aboard bag despite lots of available space in bins when we boarded."