Pros: "right on time; cheerful kind crew! pilot kept us updated but wasnt irritating"
Cons: "food was a bit of a strange mix...some parts delucious; the rest just weird... also with CV-19 at large would have loved to see the crew wipe down lav/doir handles once or twice!"
Cons: "Seat cushions feel a little flat."
Pros: "Boarding was quick. Crew was friendly and professional."
Cons: "No faults. Perfect flight."
Pros: "Great snack offerings, friendly holiday crew"
Cons: "Felt very good"
Cons: "It was poor flight took off late and it arrived in Las Vegas late I miss my connection connecting flight the put on a different airlines got in late miss my ride and now I'm stranded at the airport"
Pros: "Good selection of movies streamed to phone"
Pros: "I have never been so comfortable"
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "On time & food is reasonably priced."
Cons: "More choices of food for 3.5+ hours flight."
Pros: "Friendly crew. Great movie selection through gogo inflight entertainment!"
Cons: "Everything was great, beverage service could have been more timely but everything was good"
Cons: "Threatening to bump my wife due to overbooking, while we are midway through a two leg Alaska flight was beyond the worst experience I’ve ever had in fifty years of travel. How can you bump a pass like that, after flying your first leg?"
Cons: "There was a lavatory directly across the aisle from me"
Pros: "That there was still a little bit a Virgin America still present! Love entertainment is available an absolute bonus that I wish traditional Alaska planes started installing!!"
Cons: "The entertainment of no headphones available and most headphones are now Bluetooth presents a problem. No snacks offered!!"
Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "I was unable to catch my flight and I called and the lady kn the phone was not helpful and rather rude. Was unwilling to help me figure out a solution to changing my flight plans"
Cons: "was unable to catch my flight and I called and the lady on the phone was not helpful and rather rude. Was unwilling to help me figure out a solution to changing my flight plans"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Once we got going, the Capt and crew did make up for lost time& that was greatly appreciated!"
Cons: "We waited and waited in the airport before boarding......having no idea what the hold-up was."
Pros: "Great service for an affordable price!"
Pros: "Nice and easy"
Cons: "I felt like cattle flying on flight 308 sea-sf. Obese intoxicated guy taking up 1/2 my middle seat that I paid $200 for. Pilot said we were 16 on take off line. I think he is being sarcastic - I hope he is. Not a pleasant experience at all. 34 min late & no wifi. 30 min to get to gate. BS"
Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Pros: "TWO beverage trips -- how could I not be happy?"
Pros: "Arriving in Seattle my bag was waiting for me at the claim area. After 45+ years of flying around the world that was a first. But something happened before we took off. The gentleman in the seat in front of me had packed some oxygen bottles in his bags and a handler came onboard to address this. He was polite and very understanding that the man was meeting a cruise ship in Seattle and needed them as life support. The handler took an address from him and said he would take the bottles to Fedex near the airport and sent them to him. And the passenger could send him the money later! I thin k the handler's name was Bob. He needs a commendation foe going the extra mile for a passenger! Find him and buy him dinner."
Cons: "Having to get my seat assignment at the gate just increases my anxiety with the entire flying experience. Stop it. I get there 1.5 hours early to wait at the gate uncertain of weather I will be flying that day. As usual with all airlines seat comfort was non existent."
Pros: "Nice flight and crew."
Cons: "I got spoiled by the first flight with new plane and great crew, but no complaints really."
Cons: "Check in staff at Assistance counters either had problems with their computers or couldn't understand reservations. We had a pet for which we had paid for round trip reservation months ago, yet agent took quite awhile to reconcile our reservations. We stood in line for nearly a half hour during which their were very long lines at each check in point and at least one or two agents left on breaks while the lines were still very long. At Burbank the agents were fast, accurate and there were almost no waiting. The flight itself was great and the flight attendants were excellent; but not impressed at all with check in at Seattle."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Cons: "There's no meal included on a 5hr flight. I was seated in a middle seat between two 300lb people encroaching on the space I paid a lot of money for. Completely unacceptable."
Pros: "My flight was on time and checking in was made super easy and fast. One of the flights was a bit delayed but that was the weather so I didn't even mind because the staff was attentive."
Pros: "Seats were comfortable but they need to recline or have foot rest. When I missed the flight your CS was excellent her name was Whitney and she was in Seattle.."
Cons: "Should not charge for WIFI service in the air"
Pros: "Alaska Airline personal are professional and helpful."
Cons: "TSA is a disgusting experience, though I understand it's importance in this unsafe time in history. But, the TSA personell often seem to be bickering among themselves while they are suppose to be working."
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Cons: "All alaskan airline flights were delayed which in time created a last minute gate change for me. Because of the gate change, I was forced to take an underground train to make in in time while switching gates. Overall just should have been more efficient in every manner."
Pros: "Straightforward. Love that Starbucks coffee is offered! Also love that you can charge devices. The inflight entertainment option works for me; I usually come prepared but I was happy to pay to watch a movie, although the cost seemed unnecessarily high."
Cons: "There was quite a bit of wait at boarding time while standby seating was sorted out. I wasn't sure why ticketed customers could not board on schedule; instead, everyone was standing around at the scheduled board time while names were announced, etc."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Cons: "I carry photo equipment in a carry on bag because of expense, damage control and temperature control. Unfortunately I can not leave it for baggage people to handle (although I would love to.) When I got my carry on to the greeting flight attendant I explained I had just finished a shoot and I was sorry that I needed to keep the bag as carry on. Flight Attendant: there was nothing she could do and I needed to go back down the stairs, even though people were still boarding and leave it with the baggage people. Me: "In the past the flight attendant put the bag in that closet." (I pointed to the locked closet where they keep their bags.) Flight Attendant: I cant open it because it's locked. Me: "The key is kept there." (I pointed to where the key is kept. I know because I've done this trip so many times before.) Flight Attendant: "See if it will fit under your seat." It did... but I had my knees in my chin for the entire flight. Thanks, Ann"
Pros: "It was a great flight. The attendants were great. The captive was informative."
Cons: "They needed a little more space in the seats and the Isle could be a bit wider also. When the carts were going threw it did limit the restrooms. But overall it was a great experience."
Pros: "The flight took off on time and got to the destination on time. It is a great experience. The flight attendants are nice and friendly as well."
Pros: "Boarding from two doors. Good views on the trip."
Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "the seat confusion was a hassle but the crew was nice about it."
Cons: "the flight was oversold and i didn't get a seat assignment until the last minute. Then the seat they gave me was already booked to someone else, so i had to wait again on the plane to get a seat. on my outgoing flight to seattle a few days prior, i intentionally didn't check a bag because i had a late arrival and early work the next day, was forced to check it on the plane and then they lost it for an hour after i landed so i didn't get home until 2am. frustrating, but again the crew was nice about the mistakes."
Cons: "I was asked to move to a different seat in order for a family to sit together. i was happy to do so however i was at the very front of the plane where the restroom was and where the flight attendant was messing around with all kinds of cabinets and drawers the whole time. I had already been awake for 20 hrs traveling and that seat was so loud i couldn't sleep. it was also FREEZING and i was trying my best to wrap up in my scarf but I was surprised the flight attendant didn't offer a blanket. Why was it so cold??!?! My other flights were if anything warm but that flight was miserable."
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pros: "FA were ok"
Cons: "No entertainment"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Crews are very friendly"
Pros: "Friendly flight staff, on time service."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Cons: "Delayed for an hour because of changing tire"
Cons: "Smooth flight, great crew."
Pros: "Nice smooth flight"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"
Pros: "Very comfortable, no complaints."
Pros: "Crew ok . Seat not so comfy"
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "Empty seats, room to spread out"
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Small plane. Premium seats not premium
Travelled in Premium so my experiences may not apply to economy...
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."
Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"
Pros: "Arrived early."
Cons: "Uncomfortable seating for a tall person. Cut out the drink and snack service. People can toughen up. Just offer water without using the snack cart."
Pros: "Westjet is just overall awesome"
Cons: "On both legs the seat was super uncomfortable. Really hard."
Pros: "Crew were genuinely always smiling"
Cons: "More leg room"
Pros: "Great crew and great flight"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "An hour and 40 minute delay which would've made me miss my connection.bfortunately for me the next flight was delayed so with that and running through the airport to get from one gate to the other I made it... But stressful experience overall."
Cons: "Flight was delayed. Otherwise fine."
Cons: "Flight was delayed 2 hours, then at the gate boarding didn’t start till 10 mins before take off. Took off almost an hour after the delayed take off time."
Pros: "Safety and on time."
Cons: "Grumpy cabin crew."
Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."
Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."
Cons: "There wasn't any food to purchase other than a few snacks. That's just not good enough for a 6 hour flight, Really poor."
Pros: "Snack service and in flight movies"
Pros: "Food vouchers in Calgary for the 6 hour flight delay due to WesJet computer issues on Toronto plane. $100 credit Bag pick up Minmico at WS Care Centre tried hard to arrange a seat on an earlier flight due to my inquiry; let me call home twice on her phone to advise husband of flight changes. She tried to organize my bag to be put on the earlier flight at the last minute although she was unsuccessful."
Cons: "Passengers are crammed into small seats."
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Cons: "A little cold"
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"
Pros: "On time - lots of legroom (after previous flight on Q400)"
Pros: "The crew was good and the boarding process went smoothly and fast."
Cons: "The screens were so old and bad that it would be a total waste of money to pay for the PPV channels. Seats were hard and unconfortable"
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Pros: "Smiling faces and humor from the crews."
Pros: "Quick and easy"
Cons: "Small seats"
Pros: "Quick flight"
Cons: "Seats were too narrow, plane was changed to what looked like a smaller plane. Everything else wasn’t WestJet’s fault. Red eye flight and jerk behind me left his light on the whole flight and giy beside me kept rib checking me, preventing me from sleep. By the time plane landed I had been up 23 hours."
Cons: "- Booked using points & not offered the option to pre-order a meal - only non perishable food choices on board - flight delayed, crew at gate not well informed"
Pros: "Seats could be a bit bigger for tall people."
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Pros: "The crew was fantastic and was very helpful!"
Cons: "I found the rows a bit tight together leading to a little less legroom then I would like but this is standard with almost any airline."
Pros: "That the flight took off on time."
Cons: "Sitting on edge wondering if the flight was going to take off as so many flights were delayed or cancelled."
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Pros: "I am mute and the staff was generally good at accommodating my communication methods. (still wish more staff knew American Sign Language; that remains the best flight experience ever)"
Cons: "Staff updated my status to Deaf passenger without my knowledge. I am not Deaf, my hearing is fine and I understand English perfectly. I have no problem understanding the safety messaging. I am mute, I can't talk, that's all. I try not to misrepresent myself so that I don't take resources from Deaf people, so this frustrated me. also, I guess WestJet changed food policy again, now MUST pre order food, because no food was available on the flight if not Plus."
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Pros: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Cons: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."
Pros: "The West Jet reps everywhere were calm, cool, and friendly. I thought they were terrific. In Edmonton, the women from West Jet did their best to help and keep the waiting disgruntled passengers informed. In Kelowna, when I discovered my luggage was still in Calgary, the West Jet rep was cheerful and helpful. How could I possibly be annoyed?"
Cons: "Wrong. I ended up in Kelowna."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Fortunately the plane was not crowded at 9pm and they made up for the 15 minute delay and arrived on time. Everything was pleasant and as expected."
Cons: "Plane needs to be upgraded, don't charge for meals or baggage"
Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."
Pros: "We got there safe."
Cons: "Really how hard does an airline have to work? I'm Going on vacation so I'm Happy."
Pros: "I liked what my dog liked. She always came out of her hard big kennel wagging her tail. She is small. Her hard kennel is like a hotel room. Iced water. Iced peanut butter. Soft daily blanket to sleep on. The kennel is strapped shut. WJ. Brings me a tag that shows me my dog is on board. I love flying Weat Jet with my dog. Be sure your dog is in a hard covered kennel with lots of room to stretch. Make sure it's strapped solidly shut. Weat Jet gives you plastic straps to do that. DO IT. Don't be lazy about it. Your dog depends on you to make it safe."
Cons: "It was all excellent."
Cons: "First plane was newer, 2nd plane was older."
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Cons: "Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "This leg was so late...I was waiting in Calgary almost 7 hours... they put me on a different flight so I would make my connector in Toronto to Windsor....I originally had a 2 hour window. The second plane was so late, by the time I landed in Toronto, I had 10 minutes. Needless to say, after starting out in Kamloops at 6 am, that was missed also. Last leg missed as well, and had to wait another 4 hours for the last flight out. Just an incredibly frustrating trip"
Pros: "Movies available. Food available for purchase."
Cons: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Pros: "Everything else was fine/standard."
Cons: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Pros: "excellent service"
Cons: "flight was late"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Cons: "The plane was late and caused me to miss my connecting flight and my very important doctor's appointment."
Pros: "the team helpful"
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Pros: "Once again, being on time was important to me. Crew members were nice."
Cons: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Pros: "Not too crowded"
Cons: "Flight was late by over an hour."
Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Pros: "The flight itself was good. Service at the end of the flight was the worst ever."
Cons: "They got in late to lax. Made no apparent effort to get us on alternative airlines or flights. I was rebooked on a flight 24 hours out No help finding hotels, meals or even terminal. It was a codeshare with united but neither would united help in any way because it was booked through air Canada."
Cons: "Air Canada was one hour late leaving the gate. This in fact was a great improvement as when we left Montreal on Dec.21 they were 4 hours late and in the best of xmas cheer didn't even offer us a free drink. Way to go AC."
Pros: "the seat beside me was open"
Cons: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"
Cons: "The lady who checked us in caused a major problem with seating. The person I was traveling with was blind and I was her guide. We specifically asked to be seated together and the lady told me we were. I even confirmed with her and she told me yes again. When we boarded we found out our seats were 17 rows apart. I found out that she did this for the connecting flight as well (not as far apart but still not together) this caused a great deal of stress as I couldn't help her when I needed to."
Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."
Pros: "Only 30 minutes late, nice landing."
Cons: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
Cons: "Video display didn't accept touch input so didn't work at all."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "all good, air canada is so much better than any us airlines"
Cons: "My flight was cancelled and I had to pay again for the priority seats on the rescheduled flights, but still have not gotten refund on the priority seats on the cancelled flights."
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "I had a last minute seat assignment (middle seat) in both legs of my flight. AC lost my bags and a day later only retrieved one of them. Still waiting for my second bag."
Cons: "Too many people with more than two bags. You have to force more people to put there bags in the plane storage not overhead. Two many carry-on bags and people had back packs with another bag, some computer bags. It takes too long to board the plan"
Pros: "Comfort of seats and spaciousness of the plane"
Cons: "Agent off loaded me and only me from return flight with zero reason. Second flight I was put on was delayed 2 hours. Sat for 5 hours in the airport for a 1 hour domestic flight. Customer service was terrible. Emailed Air Canada 4 days ago and have yet to recover any response."
Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"
Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."
Pros: "Entertainment system might have been nice if the earphone plug worked."
Cons: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."
Pros: "Great valve"
Cons: "Delay in boarding by about 20 minutes. Had to stand in line for about 1 hour because we were not allowed in the terminal seating area until the previous plane's passengers disembarked."
Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "It arrived early."
Cons: "Very very noisy young children."
Cons: "Aircon too cool"
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Meals were good, good service, complimentary food and drink at good intervals"
Pros: "The seats had more legroom on this small 2+2 then the 3+3 we connected from."
Cons: "No entertainment as we were unable to download the app needed and had no notice before we went to the airport. Because small plane and length of flight only snack items available and our connection was late getting us there and left us no time"
Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Cons: "Not much choice of good movies"
Cons: "Felt very cramped which did not make for a good res eye flight from LAX to EWR."
Pros: "Really great service! Smooth flight!"
Pros: "Very nice people working and good service."
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Cons: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "Fast flight"
Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Cons: "No reclining seats and no meal. Flew from LAX to CHICAGO. Very uncomfortable. Advertisement for free WiFi on plane, but makes you pay when you log in."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "The seat next to me was empty which made the whole long flight more bearable."
Cons: "Typical United service, without any bells or whistles."
Pros: "I only flew united because it was the cheapest I found for my flight at the time I booked it."
Cons: "My seat 3 of the 4 of my connecting flight seats were broken and could not recline. I could smell urine coming from the bathroom from my seat while waiting for people to board(3 hrs of urine smell will ruin any flight experience). The internet did not work coming back from Central America so if you don't have the entertainment app already on your phone, you couldn't watch any tv since you can't even download the app. Other airlines normally have a monitor so their customers can watch tv and not stain their eyes looking at their phone. But with United, if you don't get beat up the airline, its considered a win."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Pros: "Comfy seats and they offered a beverage"
Cons: "Our plane smelled horrible: like a bus full of HS boys after playing basketball in Satan's sauna for 2 1/2 hrs. No entertainment options but it was less than an hour flight so didn't really care. Our flight attendant said nothing about our carry on being bigger than the compartments of our tiny plane so we walked to the back with our bag just to bring it bag and them check it"
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Pros: "Spacious seats, seatback screens, and some empty seats made this a most comfortable flight"
Pros: "Friendly staff, great customer service"
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Pros: "Staff worked hard to get us bussed to Santa Barbara"
Cons: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "First time but I like it"
Cons: "Good experience"
Cons: "I was in the middle seat. I choose my seat too late so that was all that was available."
Pros: "Quick flight to Chicago"
Cons: "The attendant was kind of rude"
Pros: "I think these older flight attendants should retire if they don't like their jobs anymore. They were completely rude to many guest."
Cons: "Letting a passenger who is vomitting in the waiting area on the flight."
Cons: "Heavily delayed, kept getting later"
Pros: "the afternoon coffee, not offered by others"
Pros: "Boarding was very smooth, and flight was very timely (landed early)."
Cons: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."
Cons: "We waited on the plane for 45 minutes without explanation...finally we were told the caterer had personnel issues and the food delivery was late. I MISSED MY CONNECTION IN HOUSTON OVER THIS SND HAD TO TAKE THE NEXT FLIGHT 5 HOURS LATER! TOTALLY UNACCEPTABLE. Entire crew was very casual and unmoved by my situation....UNited you FAILED Miserably!"
Cons: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Pros: "United Flight cancelled because no available working aircraft. Did not tell us until very late at night. The lines and wait to speak to customer service was extraordinary. Could not get us out until the next day on another airline. They did give us hotel voucher but did not arrive at hotel until after midnight cue to late notice of flight cancellation and long lines at the airport. Sent bag on another flight even though we could not fly out as scheduled. Therefore we were stuck overnight without our luggage, change of clothes, cell phone charger etc... Seems United has these issues more than any other airline. Will avoid flying united in the future"
Pros: "seats were not as terrible as i thought"
Cons: "Food was horrible literally, flight was delayed had ti miss my flight to frankfurt and sleep the night in new york, huge hassle"
Pros: "My wife and I are celebrating our 22nd wedding anniversary and we spend 6 hours at LAX. Two of 6 hours where sitting in the plane. This is the first and last time I'm flying with United. I'm extremely disappointed and I'm not looking forward to flying back to California on Sunday."
Cons: "I also hate the KAYAK update. I feel like I was being lie to for those this hours. For my experience I should be refund for my trip to San Francisco. On Facebook my experience is mention to all my wife and I friend, family and co workers. Again, I'm not looking to my flight back home."
Pros: "Got us safely and conveniently to Vic at a good price and on time. Flight attendant was fine and cooperative, though no special warmth."
Cons: "I have one star on food and entertainment because there wasn't any of either, but that's understandable for a short flight. No issues."
Pros: "SEE CONS."
Cons: "Next to my horrible experience with Frontier Airlines, this 4-hour United flight from LAX to O'hare was among the worst flights comfort-wise I've ever had. What is with the lightweight, streamlined child-sized seats on airplanes these days? Are you really that tight on money, United? Upon boarding, there was NO room for my single carry-on; a backpack with a macbook and camera gear in it. The flight attendant tried to help finding a place but had to resort to offering to check the bag. With over $4,000 of gear inside I politely declined the crew handling it... Looks like its going under the seat in front of me. Normally on any flight, I can fall fast asleep after take off, and wake up 20 minutes before landing. These seats were so god-awful that 15 minutes in my back was cramping, and 20 minutes later my bum was throbbing with discomfort. This went on for literally the entire flight, even with breaks to stand up in the cramped airplane. I had to share a park-bench style armrest with two people, and to make matters worse, the seats didn't recline. The airplane was hot, airflow poor, and overall comfort at an all-time low. These may seem like minuscule complaints, but for me; they're important. I was happy that I was finally flying with a major airline, for a decent price, thinking that I'd be comfortable all the way home. Not the case apparently for United Airlines. I quit flying frontier awhile back for business, and have no added United to the list. I think I'll stick with southwest and virgin from now on."