Loved the customer service. Thank you Delta!!!
Loved it! Thank you Delta for your service!
All was well on this flight.
The flight was late leaving the airport, but the seats were comfy enough and the flight crew friendly.
The air crew were professional and attentive. The meals were tasty and there were plenty of snacks available throughout the flight. The in-flight entertainment had plenty of options. I would definitely travel with this airline again.
On time even early. Excellent flight.
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Cons: "Always delays , three times late before took off and than while landing ! First class seat and seat tray don’t close , tv doesn’t work how it suppose too"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "Crew attentive and helpful"
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Cons: "Flight was delayed due to crew not being available."
Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"
Cons: "They could improve the boarding process."
Pros: "Everything was on time & organized"
Cons: "I had to download that Gogo app to watch a move. That sucked"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Cons: "Everything was excellent."
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Pros: "They did get to reschedule me on both my flights, but lost my bag."
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "Prompt action, excelent customer service and accurate reservation details. Auto text message alerts a real life-saver. Boarding was easy, plane was clean and staff super friendly."
Cons: "nothing realy"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "The flight attendants weee rude, and no bar service"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Customer service was great"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "it was easy to navigate ."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Cons: "Almost everything"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Amazing crew! Excellent service! Cleanliness!
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!"
Cons: "Cookies had a very bad taste. Water was perfect!"
Pros: "Entertainment and air hostess"
Cons: "American Airlines have to improve with their food. Spend more than 500 for ticket and they cannot provide lunch for > 5 hour flight? We had to buy that food as well. They also boarded us too soon and didn't have time to grab the food outside as our time between flight is only 50 mins."
Pros: "Crew was awesome!"
Cons: "it was great!"
Cons: "We didn't leave on time, so an on-time departure."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Pros: "Old aircraft. No media at the seats. Why are old aircraft still being used?"
Cons: "Basically everything. For the price, the flight on AA across the sea was horrible."
Cons: "We stay stuck in PVR"
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Cons: "Gate change and delay in boarding. Delayed landing and made connecting flight difficult"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "The service was very good"
Cons: "All was good"
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "Our seat was in a row with more leg space and this was wonderful for my husband who is tall. Also the entertainment system was great and the crew very nice."
Cons: "The food in this flight was TERRIBLE! It had been a long time since I had had such poor food on a flight. Also the delay on this flight made us miss our connection to Madrid and navigating Heatheow was a bit of a nightmare."
Pros: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
Pros: "Came around a few times with drink service. Friendly crew"
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Pros: "Plenty of entertainment."
Cons: "It’s just a long flight there’s no way to change that."
Cons: "Late departure. Sat on tarmac for 20 minutes"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "I love your entertainment selection. also the comfort of seat and it's on time."
Pros: "The staff was nice and the pilot tried his best to keep us informed."
Cons: "Flight was delayed by 50 minutes. Then once on the plane we were stuck sitting on the plane for hours. Didn’t end up landing in ATL until 1:45am. And then had to wait another 15-20min for them to open the door and bring the ramp to get off the plane. Horrible and exhausting experience!"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "I had the best flight attendant I have ever had. I neglected to get get his name, but he was a young Hispanic male and was just great."
Cons: "Again, service members were not allowed to or at least asked to preboard."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Cons: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
Cons: "Seat space very narrow and uncomfortable seats"
Pros: "Everything was on time!"
Pros: "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "Crew was nice"
Cons: "Food was poor"
Pros: "The movies and free liquor!"
Cons: "The time it took"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Cons: "The crew was late arriving to the gate which delayed boarding and then the plane had an electrical problem that could not be quickly fixed so had to deplane, go to another gate and board another plane. We were an hour and a half late leaving."
Pros: "I like that the times American Airlines offered to get to my destination."
Cons: "The planes are not so clean and very old... These days it makes me more willing to pay extra to fly on a newer plane."