Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "Nice to have pre reserved food ready for me on the flight. The entertainment options were excellent! So many free movies to choose from."
Cons: "The bathroom smell in the back of the plane for 5 hours was awful. Plane wasn’t cleaned before boarding. Food crumbs in seat and on floor."
Pros: "No problems"
Cons: "I miss Virgin America"
Pros: "Great crew"
Pros: "Perfect service. Don’t change anything Alaska!"
Cons: "No drink service - not even water."
Pros: "Took off a a little late still made it early! Flight attendants were very nice!"
Pros: "This survey is great because it lets customers have a say in the airline industry’s practices and operations and the above question should have an N/A option because I neither consumed food nor used entertainment so I didn’t experience those two features on my flight and it would be misleading for me to give either item a rating of more or less than three"
Cons: "I buzzed the flight attendant and asked her to bring me water and I detected surprise and perhaps mild annoyance at my request and to make matters worse she brought back a half-full water cup as opposed to a full one"
Cons: "They left my wife’s bag at LAX. We have a wedding to go today and are totally screwed. This is HORRIBLE. Meanwhile today I was kept on hold for OVER AN HOUR trying to set up a delivery. I instructed the baggage assistant (Or whatever they’re called) to have the bag delivered ASAP, but for some stupid reason they won’t deliver it until I call? But the wait times won’t even let me get through. Horrible system. I’m so disgusted. I won’t be flying with Alaska ever again."
Pros: "Marissa was fantastic..! Great everything..!"
Cons: "The flight was really short so we didn't get any snacks or drinks. That was a bummer but it made sense."
Pros: "Plane was clean and the crew friendly"
Cons: "The delay"
Pros: "Arrived on time and in one piece"
Pros: "The flight was fine since it was short."
Cons: "My baggage was lost because the wrong tag was put on it."
Pros: "Great crew, very friendly and helpful. Enjoyed a flight that was short and sweet."
Cons: "Small cabin, little rougher ride, and small meal choices but understandable with cut backs."
Pros: "Drinks were complimentary once the flight finally got underway. The staff were lovely despite being exhausted and frustrated."
Cons: "The flight was turned back due to an officer’s medical concern. The individual was standing in the gangway laughing and looking healthy while the passengers had to debark the plane and wait for 2 more hours before resuming the flight to Hawaii. When we arrived the majority of shops were closed; it was 7 hours late. Alaska offered a $200 voucher to make up for this."
Pros: "Always like Alaska flights"
Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "Plenty of room, nice crew"
Pros: "Everyone was so friendly and helpful. There was a half way blind man sitting behind us and they made sure he had everything he needed the whole flight. I wish Alaska flew everywhere because I would never fly anything else."
Cons: "Flight was late boarding..change of gate threw everyone off. Attendants late for flight. Plane was freezing cold!!! Several people complained..only last 15 mins of flight did they turn on heat."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Pros: "Smooth flight lovely flight attendant"
Cons: "Lost baggage, no compensation"
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "On time..."
Cons: "No service, no snacks!"
Pros: "Not only were we on time, we were early!"
Cons: "Had a very muggy gross smell in there."
Cons: "I left my library book and no one ever contacted me or responded to my lost item report"
Pros: "On-time, no unpleasant surprises."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."
Pros: "The flight started boarding a few minutes late but left and arrived early. Smooth flight."
Cons: "I am 6'5" and the seats are small for me. The only place I can stand upright is in the very middle of the aisle."
Pros: "Smooth take-off and landing. More leg room than American."
Cons: "The plane leaving Chicago was delayed, causing me to worry that I might miss my connection at PDX...which ended up not being an issue because that flight was over an hour delayed."
Pros: "the service and on time"
Pros: "Crew was very professional. Flight was very smooth and pleasant."
Pros: "Everything was just fine."
Pros: "Flight was ontime and plane was uncrowded. Had a whole row to myself. When I got off the plane my bag was right there and I had no delays. Alaska Airlines is a great way to fly."
Pros: "Great airline that gets you to where you need to go on time and with comfort."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Cons: "I booked the flight which goes from PDX to Vancouver and Vancouver to ICN. I was going to take the Alaska Airline to go to Vancouver, but I couldn't board the flight because I didn't have a visa for Cannada. You should notice me if I need the visa or not when I booked this flight. Because of this, I should change the flight which took extra charge. Moreover, I lost my baggage between this situation."
Terrible experience delays going there and delays coming back will not be flying delta
Pros: "Crew was friendly"
Cons: "On time boarding and departure"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Pros: "The boarding was great and moved very well. The crew super friendly and helpful."
Cons: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Cons: "Just water and coffee. Needed some variety."
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "13 hour delay"
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Never made the connecting flight."
Cons: "Departure delayed by 1hr30"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "The seats were incredibly hard and uncomfortable."
Pros: "seats and entertainment was great"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "The service was excellent."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Smooth , fast, comfortable"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "Small seater aircraft was cramped"
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!"
Cons: "window seat in back didn't have window"
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "There is just not enough leg room for a flight that long and the seats don't recline enough to be comfortable unless you upgrade and the tickets were already overpriced."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "Boarding was efficient, crew was professional."
Cons: "STILL annoyed that $300+ only entitles me to a cup of soda and a bag of pretzels..."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "On time, great service"
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Plane was filthy- food in the seat, on the floor, on the tray.
no mask requirement will be even better.
Be wary very quick to cancel and no accommodating at all
Pros: "Everything was great."
Cons: "I can’t believe I’m saying this but I don’t think anything else could have been improved"
Cons: "uhhh social distancing!!!! We were packed in that plane...."
Cons: "The airlines need to board and deboard by group number."
Pros: "The stewardess that was serving refreshments threw my pretzels at me and refused to list off drinks. There was no menu in the seat in front of me, so I was curious of my choices. Extremely rude and unprofessional, there is no excuse for the way I was treated."
Cons: "Hire stewardess that are professional and polite."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Cons: "Full flight, but exceeded expectations"
Pros: "I was there on time .."
Cons: "Save seats for your mistakes and compensation for my time and missed reservation.."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Pros: "Crew didn't show up was horrible"
Cons: "Schedule your employees beeter"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "Not enough leg room and children sat behind me kicking the seat the whole trip"
Cons: "More leg room"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "The crew was amazing on our American flight from DFW to PV"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Service and meals."
Cons: "Middle seat."
Pros: "Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch"
Cons: "I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "It was a great overall experience"
Cons: "Didn't have a meal but I still loved what they did serve"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "Smooth flight, takeoff, and landing. Efficient boarding and unloading plane. Excellent timing of departure and arrival. Crew was efficient."
Cons: "No leg room. No food. No entertainment. Long taxi time to gate after landing at DFW. Crew all business not that friendly."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
Pros: "I liked how quickly we boarded and the options for entertainment. It was nice when they gave us the whole soda instead of all ice and a few sips."
Cons: "Got a tad hot in the plane and had to gets gone looked at for an extra hour"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Cons: "Plane had not been cleaned"
Cons: "had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak."
Pros: "Great customer service, very friendly and helpful. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Cons: "The lady next to me was too large to fit in her seat. She clearly needed a second seat, but instead the stewardess just brought her a buckle extender. I was in an exit row and was smashed to the wall almost the entire trip. I was dissapointed that AA didn't require her to purchase a second seat on what was already an overbooked flight."
Pros: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "Poor communication Delays -3 hrs"
Pros: "Fast check in, timely take off & arrival Excellent and friendly service"
Cons: "The plane was almost two hours late leaving. That being said, I think it was weather related and it would have been nice to know the reason for the delay."
Cons: "Baggage delay, flight delayed by 36 hours and no customer support"
Pros: "typical somewhat comfortable seating"
Cons: "VERY cramped."
Pros: "Seats were more comfortable than expected. Flight was smooth and uneventful"
Cons: "I did not like being asked to pay extra for a seat assignment. Luckily I was assigned a great seat even though I chose to wait until check-in!"
Pros: "The staff was friendly and helped me reroute my flights."
Cons: "I took a 3 leg journey so I expected to be flying all day, but every flight was delayed going out and one flight was delayed coming in. Plus there are never any gluten free snack choices on the flight."
Cons: "Luggage did not arrive with us"
Pros: "Friendly staff"
Cons: "Flight was delayed 2 hrs"
Pros: "Overall it was a pleasant flight, satisfied"
Pros: "Crew was amazing and flight was excellent"
Pros: "Crew was friendly and boarding was fast and easy."
Cons: "My luggage did not arrive with me."
Pros: "Fairly new plane... new and much improved entertainment system..."
Pros: "The movies."
Cons: "It’s a crowded plane with tiny seats. The passengers in my row who had not been able to bathe did not make the 5 hours go by quickly."
Cons: "left 40 minutes late"
Pros: "Got an upgrade to premium economy"
Pros: "Flight was on time and the staff and crew were courteous."
Pros: "The flights are fine, on time."
Cons: "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
Pros: "I appreciated for free Molson Canadian."
Cons: "Delayed Flight, barely made it onto my connecting flight."
Cons: "Information provided on delays was limited and information on connecting by flights was incorrect"
Cons: "Food not included with insane flight costs"
Pros: "Cadence of service. Amazing plane."
Cons: "No free drinks"
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Cons: "Getting charged Air Canada rates for Air Canada Rouge comforts. 9 plus hours with zero entertainment. Basically stealing money. If this is the service offered should be at cheapo airlines price."
Cons: "Poor Customer service! My baggage arrived later on the same day I had arrived..., but I didnlt get it till 2 days later. There were or apology or announcement about the reason of my flight delay (2 hrs). I was told by a customer rep on the phone a few days before ny flight that I didn't need eTA to transit, but I needed it! I had to obtain it at the airport counter on the day of my flight.. I was very close to miss my flight.... Due to the delay, many customers missed connection flights, but there was no clear guidance to where to take care of the matter... I was ery disappointed.."
Pros: "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Cons: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Cons: "the flight was 5 hours late"
Pros: "Nice service by flight attendants"
Cons: "Late departure due to mechanical issues."
Pros: "Free business class"
Cons: "Food and no entrainment available"
Pros: "Crew and flight were okay."
Cons: "Reception and sound quality was poor."
Pros: "It was on time - no delays"
Cons: "Would have liked some snacks along with the drinks offered."
Cons: "Customer service"
Pros: "Movies on plane"
Cons: "Food not enough"
Pros: "More leg room"
Cons: "Horrible seats"
Cons: "Flight was delayed 40 minutes."
Pros: "Entertainment selections and accommodations for not being able to make my connecting flight do to delays were good."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Pros: "Love the new 787, don't know how I can fly in another airplane again now."
Cons: "Especially the crew."
Pros: "Seat space, leg room"
Cons: "The crew member on ground were very rude."
Cons: "waited for 2 hours without the crew letting us know what was going on. it was freezing due to the a/c."
Pros: "Food was great. Inflight entertainment needs work."
Cons: "The inflight entertainment needs more updated options ."
Pros: "Great service, on-time flight."
Cons: "No complaints"
Pros: "Entertainment was good."
Cons: "My partner had injured his knee and it was quite swollen. When we phoned and also went to an AC agent at the airport, we were told there was nothing they could really do as far as leg room; Heathrow reps were kind enough to offer a wheelchair when we arrived. The frustrating part was when we were on the flight, there were multiple rows which only had 1 person seated. There did not seem to be any empathy, understanding or patience for our situation and it did not feel great to be treated with annoyance and disdain."
Pros: "There were some pretty recent movies and some older ones that I remember watching when I was younger. Both options were good."
Cons: "Despite there being both new and older movies, there seemed to be a limited number of movies and shows. I feel like there could have been more, but it might be just me."
Pros: "Prem. Economy class is pretty decent, love it!"
Pros: "Seats were pretty wide and comfy."
Cons: "I was traveling overseas over a 10 day period. The inbound and outbound entertainment was exactly the same. It's pretty slim pickings when it's over 12 hour flights....."
Pros: "It was only 1 hour."
Cons: "It was only 1 hour."
Cons: "Can I give zero star?"
Pros: "Flight was ok."
Cons: "Almost missed my flight. 1.5 hrs was barely enough to get through baggage claim, customs, baggage recheck, customs again, subway ride to Denver United terminal and sprint 30 gates only to make it 1 minute before the gate closed."
Pros: "Heidi was very nice!"
Pros: "Crew was nice and accommodating, wishing more crews were as great and friendly."
Cons: "Non business class passengers were constantly using the business class bathroom, curtains were not drawn."
Cons: "Departing closer to scheduled time - lack of flight attendants causing a three hour delay is not great at all."
Pros: "Crew was fine"
Cons: "So incredibly cramped and no seat screens to watch movies. Bumpy that that’s no ones fault."
Pros: "The flights themselves were adequate."
Cons: "The travel itself was a nightmare. Mechanical delays caused missed connections. We were re-routed multiple times and every single flight was delayed at least an hour."
Pros: "The professionalism and attitude of staff was excellent. Also in Prem Economy the leg room was good."
Cons: "The snack and drinks were not at the same standard as everything else. I expected to be better in prep economy. There was no entertainment also on board while the internet was not free"
Pros: "Very little"
Cons: "Flight delayed, updates were poor, plane took off and landed again, further delays, more poor information, then when we landed no one was on the Customer Service desk."
Cons: "Not here as long as the last place but was still teribly confusing. The airport is not very new user friendly. I had to ask ppl multiple times where gates were and issues with time changes etc. Was pretty nerve wracking for a first time traveller to the states."
Cons: "Awful. Recieved flight delay info then recieved another email hour before flight moving it back tonoriginal time. Based on your emails my wife and daughter missed their flight. Total disaster. Makin me reconsider wver using kayak again"
Pros: "Bulkhead window seat, very pleasant and informative pilot"
Cons: "No Wi-Fi on this flight"
Pros: "On time, good service."
Cons: "Did not use entertainment."
Pros: "One of the crew members was excellent, kinder than most. My bag made it on the flight in spite of the delay and very tight connection."
Cons: "No plugs in regular economy class makes it hard to use the United app for entertainment."
Pros: "They held the plane in order for me to catch it after my late flight to Chicago."
Cons: "The crew member promised my $60 in checked bags would still follow me, but when I arrived In Vancouver I was Informed they were still in Chicago. My seat did not recline and my reading lamp was broken after paying $80 for the upgraded seat. The flight attendant was a bit grouchy about it. The WiFi was very sporadic and didn’t work for the majority of the trip.. which I wasted 900 miles on. Not impressed this time around."
Cons: "Missed my flight."
Pros: "The crew was very helpful and friendly!"
Cons: "Entertainment was on personal device. Additional software was needed to watch movie."
Pros: "The bar is pretty low with United. Even being a 1K member, I am usually just hoping the flight arrives on time. This time it didn't. The crew was polite, which isn't always the case."
Cons: "The flight was delayed. Not necessarily UA's fault but they don't make it easy on their customers. Their mileage program has so many elite members, especially in SF that even 1K doesn't give you a strong shot at getting upgraded."
Cons: "The plane was delayed because it had no air conditioning. We got on after an hour and a half delay with NO AIR. I was almost sick the entire flight because it was so hot."
Pros: "This was the first United flight I've been on in 10 years that was not full."
Cons: "There is no way to turn off the screens on the seat backs, so they continue flashing the same thing over and over. I counted 690 times between Houston and Vancouver."
Pros: "It was a long day with the delays which ended in a missed flight to Vancouver. Great service in providing accommodations and food voucher. Much appreciated. Made getting home a day later as I have another 6 1/2 hour drive to get home. Overall a good trip."
Pros: "Offered drinks and snacks."
Cons: "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
Pros: "Overall this was an pretty average flight. The planes were on time and the service was good"
Pros: "Good tail wind made it early"
Cons: "Flight was delayed because plane hadn't arrived at the gate yet from its previous flight."
Cons: "The boarding process is chaos. By the time my group is called, an announcement is made about running low on overhead space and some may need to check in their carry ones. Happens on every United flight? On the flight from Vancouver, the wifi wasn't even working."
Pros: "WiFi with Free Entertainment movies"
Cons: "Nothing, it was on time and very accomadating."
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "The staff were fairly friendly. It was a short easy flight"
Cons: "I didn't care for how tiny the plane was but the pilot definitely knew what he was doing. I still felt safe."
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Pros: "Not applicable. Do love the size of the Tulsa airport and ease to get to United gates. Yummy waffle snack!"
Cons: "Didn't make it because United gave standby seating to guests terminating travel in SFO."
Pros: "First time travelling with United, usually travel with American but united was a bit cheaper...absolutely loved it! Except thw flight was delayed but customer service was exceptional! Definitely choosing United again."
Cons: "I'm 6' 220 pounds, not small, but not huge either. I had to cross my arms or forcefully keep them out in front of me the entire flight. The bigger plane to Tulsa was comfortable, the express flight back to Denver was uncomfortable."
Pros: "I was very late and the staff made huge efforts to get me through security and onboard!"
Cons: "We were trying to print our boarding passes and computer didn't recognize our bar code. United employees were trying to help us and they couldn't print it either until we approched counter. We didn't see that much of professionalism on United employees. At one point one of the employees told us to go back to Air Canada counter and I thought she was not trained properly."
Cons: "Flight was delayed over an hour since bags had to all be unpacked and then packed back into plane due to bags being stored improperly and not all fitting"
Pros: "Informative Captain. Made up time in transit."
Cons: "In flight entertainment did not exist and a fee was charged to access content online. This does not meet industry standards. During boarding, airline agent told me my one allowable carry-on item had to be checked because of limited space in overhead bins. Upon boarding the plane, there was clearly room for more luggage to be stored overhead. One flight crew member served complimentary beverages by serving the entire can. The other served by pouring only some of the can into a cup. Again, this does not meet industry standards, from the perspective of a reasonably well-traveled flier."
Pros: "I gave it a four because the airline put safety first. Though we had to change plane due to some funny sound made by the engine, the wait was worth it. The crew were helpful and the actual flight was smooth."
Pros: "Nice new 737-800, friendly crew"
Cons: "I volunteered to be bumped to a later flight, which was handled well; however my checked bags did not get transferred. The baggage desk at YVR was very helpful, but the United lost bags office was unreachable by phone. They always had very long hold times."
Pros: "Simple and easy to check in, board and even upgrade my seats."
Pros: "Not much"
Cons: "No leg room. A bare bones airline."
Pros: "Overall everything was good. We made good time. The crew was personal and funny. It was a smooth trip with nothing serious happening. I just never know how backed p security was going to be. I wish there was a way to change that."
Cons: "The seats were so close I didn't have an armrest for two hours. It was just really close. Also, why do they not serve Dr. Pepper products?"
Pros: "Flight attendants are nice"
Cons: "The plane is very old"
Pros: "On time, safe flight, friendly crew and arrived 2 minutes early! THANK YOU!"
Cons: "See above!"
Pros: "Nothing really"
Cons: "This flight was delayed an hour as United had maintenance issues with the plane. United sadly has a bad reputation for deferred maintenance on its planes in order to cut costs. They don't care about customer satisfaction, just the bottom line."