Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Akron
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Scores according to KAYAK customer reviews
Pros: "Newer plane with slightly more room"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Food quality"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "Tight seats"
Cons: "More accurate notifications of flights"
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
Pros: "First class travel on express jets."
Cons: "First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Pros: "Customer service"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Cons: "Cramped on flight after coming 1st class from Seattle."
Cons: "Video entertainment did not work properly. Stewardess reset it but audio was totally garbled. I tried it with three different sets of earphones."
Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"
Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"
Cons: "Gate not ready on arrival."
Pros: "Premium seating was worth it! I actually had room to sleep and the service was great."
Cons: "Toronto's airport did not send our bags onto or flight, which I had to wait 8 hours for them to send it to my hotel. Plus, the boarding process was crazy. So many people waiting in front of the lines for them to be called. Luckily, an attendant was calling out for premium. He guided us"
Cons: "Not enough leg room."
Cons: "Crowded planes."
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Cons: "4 different flight delays in chicago"
Pros: "Nice crew."
Cons: "Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed."
Pros: "Everything was great. On time, great room, pleasant staff!!!"
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Pros: "Quick flight - happy crew - United rocks!"
Cons: "Toronto Airport needs to get their act together. This is twice now that there were two Star Alliance flights to Denver at roughly the same time - United and Air Canada - miles apart in the terminal. Yet only the Air Canada one was on the flight board. I. Er half the flight walked to F64 and then had to run to F97. Shoddy."
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"
Cons: "The plane was very small and crammed"
Pros: "comfortable and on time"
Pros: "The seating was comfortable. On the Chicago keg I was seated in the middle and was not stuck with people who were too big for the seat. I noticed there was an overweight person in first class. Does United have strict policies on size?"
Cons: "Just the fourth seating group had trouble finding a place for my roller board carry on."
Pros: "Toronto is a good place to Fly out. Much cheaper rates than small USA city like Rochester. Booked 1st class Tickets for about the same price coach. They have Customs to USA very well thought out."
Cons: "Very minor delay boarding, made up time in the air. Gate crew reassured that all connecting flights will be fine."
Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."
Pros: "Good flight"
Cons: "2 Delays"
Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "The crew on this flight were really nice and helpful."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."
Pros: "united over book. i got boarding pass but no seat number. United charge me $400. I want me money back."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Cons: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"
Cons: "I had 2 minutes left to board, and they wouldn't let me. Instead they closed the door. But United was get me a ticket home. Unlike LH..."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Seats are so narrow and uncomfortable. And we never pushed pack on time for all my flights"
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "Plane was on time"
Cons: "No food"
Cons: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."
Pros: "No wifi on plane, unable to use the United app."
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Cons: "Didn't hold our seats! Made it with ten minutes to spare, but sold our tickets when they could of called and said three passengers are on their way over!!!! Instead made a little more money!!!!"
Cons: "Delayed 2 hours"
Pros: "Plenty of leg room in first class."
Cons: "Paid for upgrade to first class for smoother flight with more leg room. Flight attendant whose job is to server first class customers avoided me entire flight looking the other way whenever she was passing, making it impossible to ask for anything. I ended up asking different flight attendant for glass of water."
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."
Pros: "Got home safe"
Cons: "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "Getting to my destination"
Cons: "Cold service, playing taxi around Chicago for 45 minutes and arriving late, taking off from Chicago and boarding late, Geo Metro style cabin."
Airlines flying from Ontario to Akron have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Akron
Masks required on board, masks provided on flights from Ontario to Akron
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Akron
Testing for antibodies, testing for symptoms for flights from Ontario to Akron
Waiving of change fees. Search flexible flights from Ontario to Akron