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Pros: "Everything"

Cons: "Nothing it was very nice"

Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"

Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."

Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."

Pros: "Seat extraordinarily comfortable"

Cons: "Food quality"

Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."

Pros: "Tight seats"
Cons: "More accurate notifications of flights"

Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."

Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"

Pros: "First class travel on express jets."
Cons: "First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice."

Pros: "On time,"
Cons: "WiFi didn't work."

Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."

Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."

Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"

Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"

Pros: "Even thou flight was delayed we arrive at a decent time."

Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"

Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."

Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."

Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"

Pros: "Customer service"

Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."

Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."

Cons: "KTerrible coffee. Tasted stale"

Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."

Cons: "Un necessary delays from start to baggage pickup"

Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."

Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."

Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."

Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."

Cons: "Bag was delayed and damaged"

Pros: "Nice crew"
Cons: "Old equipment"

Pros: "Crew was great!"
Cons: "Was really poor choice of food."

Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"

Pros: "Boarding was a breeze"
Cons: "N/A"

Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."

Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"

Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"

Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."

Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"

Cons: "The seats are hard although spacious for a 3 set row."

Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."

Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."

Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"

Pros: "Nice crew"
Cons: "Delayed departure; plane too hot to board on time after it arrived; delayed at Akron"

Cons: "Cramped on flight after coming 1st class from Seattle."

Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."

Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"

Cons: "Seat was tight in the shoulders 3 wide for a grown man."

Cons: "Late crew caused delays"

Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"

Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."

Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."

Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"

Pros: "..."
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"

Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."

Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."

Pros: "Slept the entire flight"
Cons: "The plane was smaller so there wasn't a lot of space"

Cons: "Pilot calls in sick and the plan b is wait 4 hours"

Cons: "Late late late and no information shared about why."

Pros: "Flight landed on time"
Cons: "Entertainment system was down. This created chaos for some families sitting nearby. The crew told us to complete a survey about the difficulties in order to chose a small token for compensation. When completing the survey, an automatic message popped up that stated that there were no problems on the flight."

Cons: "Flight late for 2 hours and poor assistance"

Cons: "Far away Gate"

Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."

Pros: "Nothing"
Cons: "Smoke on the plane crazy delay"

Pros: "On time"

Pros: "The seating was comfortable. On the Chicago keg I was seated in the middle and was not stuck with people who were too big for the seat. I noticed there was an overweight person in first class. Does United have strict policies on size?"
Cons: "Just the fourth seating group had trouble finding a place for my roller board carry on."

Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."

Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."

Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"

Cons: "Delayed delayed delayed"

Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."

Pros: "Nice employees."
Cons: "Four hour delay, caused missed connection. Had a 3 hour plus layover but not long enough. 17 hours SEA to LAX. Not sure there won't be more delays."

Cons: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"

Pros: "N/A"
Cons: "I had 2 minutes left to board, and they wouldn't let me. Instead they closed the door. But United was get me a ticket home. Unlike LH..."

Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."

Pros: "No wifi on plane, unable to use the United app."

Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."

Pros: "Quick flight got in earlier than scheduled, but smooth flight"

Cons: "Delayed 2 hours"

Pros: "The airport was small and it took minutes to get to the curbside pick up."
Cons: "Akron did not have a designated pick up area."

Pros: "upgraded seats were comfortable, movie was good and we were back in NJ from London quickly."
Cons: "Food was typical airline quality...not something you would go out of your way for. Crew was almost continuously working the aisle with cart, making it hard to get to restroom"

Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."

Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."

Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"

Pros: "Everything went to well."
Cons: "Couldn't be more better."

Pros: "The window seat and being able to sleep a little. Smaller plane but a little more room."
Cons: "The ranch mix isn't exactly a breakfast item but at least they tried to feed us something other than just drinks."

Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."

Pros: "Got home safe"
Cons: "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"

Pros: "Getting to my destination"
Cons: "Cold service, playing taxi around Chicago for 45 minutes and arriving late, taking off from Chicago and boarding late, Geo Metro style cabin."

Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"

Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."

Pros: "the crew is awesome and very helpful and slightly speedy"
Cons: "I was hoping for a window seat the entire flight the only disappointing thing"

Pros: "The flight crew was nice"

Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."

Pros: "The crew were professional"
Cons: "The worst thing is that they schedule a CRJ-70 on this flight. This would be tolerable if the obvious alternative was a turboprop, as if Montreal were a small town, like Flin Flon. But it is not; it is a large and important city, and it stinks that the demand is so low that airlines must use small aircraft on these routes. Is it because Canadian taxes are so high on airlines that fares in turn must be high and not stimulate demand? I can't think of any other reason connecting cities this size would be on crappy little aircraft rather than on at least an A320/737 family aircraft. The problem is that there is not enough room in the overhead bins to fit rollaboards, even small ones like mine. So they have to "gate check" the bag, which does not always reappear at the gate at the destination. Less bad than the choice of aircraft was the fact that after we pushed back, they couldn't get an engine started, so they cancelled the flight and reaccommodated us on a later flight."

Pros: "The attendant was very gracious and caring. Kudos to the pilots. They handled the aircraft very well under questionable winter weather even for the great lakes region."
Cons: "Had a three hour wait for an aircraft. The wait was for a flight to come in form Ottawa. There seemed to be plenty of other aircraft sitting around O'Hara not being used. Also the deicing process can use some much needed review. Having to wait over an hour for a deice unit to come to the aircraft is just way inefficient and I would think more costly to the company. It is certainly irritating to your customers who have just spent three, maybe five or more hours in a crappy air terminal waiting to get the heck out and on their way home."