Pros: "Need a more improvement for the service"
Cons: "Need a proper training"
Cons: "food could been more better."
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Pros: "Reliable, high quality service"
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy."
Cons: "They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating."
Pros: "Staff & food were excellent."
Cons: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Pros: "Liked that they moved me to a better seat - was sitting next to a cranky old Turkish man - who complained every time we brushed his legs getting into our seats- he refused to stand to let us into our seats- I said this is not gonna work and they found me a great seat with some normal passengers."
Cons: "Food was just ok, plus it’s a longer trip - I understand they kill the lights to let people sleep but offering more drinks - soda and water would b nice - rather than having to go to back and beg- they know who is awake and watching movies - b nice to ask."
Cons: "Boarding. The gates were cheep changing. Poor room between seats."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Cons: "Shake all the time,vomited"
Pros: "Excellent crew service & food/beverage offerings"
Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."
Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."
Pros: "The entertainment, the food, the free wine."
Cons: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"
Pros: "Overall flight is good"
Cons: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Pros: "Luggage policy, helpful ground and air crew. Price."
Cons: "IST stoppover, damaged luggages."
Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Pros: "Film selection, boarding process, amenities bag"
Cons: "Dessert very boring. Legspace seemed smaller than last experience on TK"
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Cons: "departure time changed 3 times"
Pros: "Flight was smooth. Staff were helpful and professional."
Pros: "Price price and price"
Cons: "They should serve Asian food for asian flights"
Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"
Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Pros: "Aircraft was clean enough Crew was fine Food was ok Turkish could have planned to be better than European airlines It is trying to become like them Restroom was cleaner than competition"
Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Pros: "Worst airline ever"
Cons: "Worst airline ever."
Pros: "Slippers provided, many passengers used these (which is much preferable to feet out on the plane). Enternainment included a good number of recent releases, and food consistently exceeded expectations. Staff was pleasant and accommodating."
Cons: "Consistent line for the bathroom, very little lights off time to sleep (I was unable to sleep on the flight), standard small child kicking the back of my seat and yelling."
Cons: "It never happened."
Pros: "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
Cons: "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Pros: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Cons: "Seat size! Boarding queues"
Cons: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Pros: "Very helpful and respectfull crew"
Cons: "Boarding started 20 mins after the designated time"
Pros: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Cons: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Cons: "I missing my bag 10 days and no any details"
Pros: "Nice crew, clean seats, good food..."
Cons: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
Pros: "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
Cons: "No problems at all"
Cons: "Crew was not specially caring or interested in me. Food was lousy for business class No in flight personal care "case" Business class check in was a nightmare. They could not issue my boarding pass and it took over half an hour waiting for a solution"
Cons: "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"
Cons: "The food was very poor and tasteless , too much bread and it was cold. The choices of movies was poor."
Pros: "Seat was weary at 52H. Although there were other empty and more comfortable seats, the crew didn't let me have one."
Cons: "Food could have been of fish kind variety and hot drinks weren't available. No hot drinks, neither coffee, nor tea."
Pros: "The food was good."
Cons: "The seats aren’t comfortable and way too small."
Pros: "Crew was very nice. Everything was lovely."
Cons: "It took a very long time to get my credit card processed for extra luggage. Then flight was delayed."
Cons: "It would be best if I wasn't losing my luggage regularly in this route"
Pros: "Every single flight of the four flights I flew on my trip were delayed. There was no communication from the crew members that the flights were delayed. Worst flight ever."
Cons: "Better customer service"
Pros: "The crew was amazing, QBE the sit was comfortable"
Pros: "The plane was new. The bathroom on board was the best one I have seen on a plane. The seats were roomy and the entire team was kind."
Pros: "Professional service and on time arrival"
Cons: "Cleanliness of seats, they are a bit dated"
Pros: "Amazing crew"
Cons: "The plane was small, and boring"
Pros: "The crew were very friendly"
Cons: "The airplane was too old and uncomfortable"
Pros: "the crew was nice"
Cons: "the food and seats"
Cons: "Not water being spilled on me, but I still enjoy the flight. Thank you."
Pros: "Delivering of luggage"
Pros: "All about this trip was excellent"
Pros: "Plane in good condition"
Cons: "Seats are tight"
Pros: "Crew was friendly and helpful"
Cons: "Lack of variety of entertainment movies, shows etc. No WiFi connection. Bathrooms were very dirty"
Cons: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Cons: "Not to sit in the midddle seat."
Pros: "The seats were comfortable. Entertainment was good. Food was good."
Cons: "Having vegetarian meal options would have been great."
Pros: "Nice tilt to seats, good food and service"
Cons: "Cabin WAY too hot, poorly controlled small children"
Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"
Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"
Pros: "Crew and service are more than excellent , on time boarding and landing. Medhat"
Cons: "The plan is totally empty even most of the seat on line booking they are occupied and not available if you want to change your seat, is there any reason for that? thank you"
Pros: "Crew was nice and cordial, meal service was ok food itself was okay not bad but not superior, the aircraft was a pretty new 737-800 limited english choices of movies"
Cons: "The cabin temperature was quite warm hardly any air coming out of the air vents. I dont think they had all the air pacs on"
Pros: "Excellent flight, on time, good crew."
Pros: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
Cons: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"
Pros: "No problems getting here, we’ll organised and friendly staff"
Pros: "They were on time Greeting was nice Food OK (breakfast)"
Cons: "The time it took from the car to the airplane took more than 1 hour and 30 min. Totally unorganized check points with no crowed control or whatever. I think if they want more tourist in the future they have to work on that!"
Pros: "Inflight entertainment"
Cons: "Leg room space."
Pros: "Respectful, cheerful, and helpful crew members"
Cons: "Food quality on Both flights was not that fresh!"
Cons: "I’m an older disabled man and no one was polite enough to even offer to assist me with my bag getting on it off plane."
Cons: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."
Pros: "I visit it before I like this country"
Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Pros: "Very friendly efficient crew"
Pros: "The warm hospitality and care and smooth flight althrough"
Cons: "The plane, supposed to take off at 6 pm crashed into another plane on the JFK tarmac around 7 pm. An hour later we were deplaned and then were uncoordinatedly brought to a shuttle... took 90 minutes to get transported to a hotel... that didn't have capacity for all... then another hotel... still no capacity for all... so I took an uber to another hotel on my own. It's 1 am before I get to my room and crash (no pun intended). Besides the incompetent organizational response in a crisis: The plane was not cleaned Dry -- no alcohol on board Food was meh. Looooooong 36 hours with Egyptair."
Pros: "Crew was really good and flight was very smooth from Toronto to Cairo"
Cons: "Person behind me kept on kicking my chair"
Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."
Cons: "Delay 2 hours"
Pros: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Cons: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."
Cons: "Old entertainment system, otherwise, everything else was fine"
Pros: "Was good trip in terms of timing!"
Pros: "This was a return flight from Cairo to Washington. I called the Cairo office multiple times to add a pet to my ticket. I couldn't check in online and when I called to ask they said that's because I'm making changes (pet) that's why I can't do it and I should do it at airport.. I'm Cairo airport the check point is as soon as you get thru the main door.. Waited in line for check in only to find that all 4 tickets (me and 3 kids) were cancelled and that we had to go outside again to the reservation office (had to go thru check point again) to reissue the tickets. They didn't even appologize for their mistake and they blamed the travel agency.. Very unprofessional and irresponsible people."
Flight was late. Short flight. Pleasant enough except for being late for unknown reasons, no explanation.
Pros: "Food and beverage service was great, especially the the wine/beer and hot meals on the long flight."
Cons: "Not enough leg room etc. for the long flight. Cushions and blanket were nice."
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "The crew was friendly & nice. The flight went pretty smooth. I thought movie choices were good. There was a good mix of newer movies & older classics."
Cons: "Food was disappointing even for a plane food. Not very tasty. Airlines should switch to using compostable cups & silverware. Each flight uses so many plastic cups! I hope they get recycled but it’d be better to go an extra step & switch to compostable cups & silver to reduce the waste."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Upgraded to business class."
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Quick flight. Great fare pice."
Cons: "No complaints."
Pros: "Nice crew and efficient boarding."
Cons: "Exceptionally small seats and warm temperatures made overnight flights challenging. They do not offer free alocohol on international flights. But the worst part of the flight was the entertainment situation. There are no tv screens on the plane. They wait to tell you until after you've taken off that you can download the air Canada app to stream their selection of tv and movies to your personal devices. Once you do, they'll explain to you that it's really hard to get the streaming to work properly because so many people are trying to use it at the same time, but don't worry - they have preloaded iPads available ... for rent. It feels like a blatant cash grab on top of an already disappointing flight experience."
Pros: "Family emergency, changed flifgts home, we were treated very well, under the circumstances"
Pros: "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
Pros: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Cons: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Cons: "Food was purchase only."
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Pros: "Seats, entertainment"
Cons: "We had to change planes, after boarding the original aircraft, and were delayed almost an hour. We thought the airline (Air Canada) could have recognized the inconvenience with a free drink or extra snack."
Cons: "The seats are very small and uncomfortable."
Cons: "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"
Pros: "Roomy seats Clean"
Cons: "It got a bit warm"
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Pros: "Check in was smooth and we were given extra leg space seats!"
Cons: "The flight took off about half hour late!"
Pros: "I rented the iPad for movies and enjoyed that option much more than trying to make the in-seat touchscreen TV work on a previous flight on Air Canada."
Cons: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Cons: "It was cancelled."
Pros: "Flight was good"
Cons: "No food and no snuks"
Cons: "No breakfast offered for a four hour flight"
Pros: "Flight attends were very attentive to all passengers. I especially liked that they kept everyone hydrated by offering drinks every couple of hours."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Cons: "Staff were unhelpful when I had to reschedule my flight due to delays from the airlines; it was a nightmare trying to get on another flight. The staff at the counter kept saying all flights are overbooked and that I had to go on next day flight to get home. Then I called customer service and was able to find plenty of seats for the same day. I hate the experience with this u helpful staff. Would never fly air canada again."
Pros: "The flight itself was fine- comfortable with nice amenities and a professional staff."
Cons: "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."
Pros: "Nice flight attendants"
Cons: "In flight entertainment wasn't working on my seat."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Nothing. The experience was a headache."
Cons: "Layover that was booked through KAYAK was already 9 hours long. I was fine and willing to accept that for the lower cost. Flight then gets delayed from 8:00 to 9:00 PM, okay, that's fine. Then flight gets delayed from 9:00 to 12:00. This forces me to miss my hotel reservation in LAX, This was one of the worst flying experiences I've ever dealt with. Then the airline doesn't even have the decency to give me a pillow because I was sitting in coach. If this is what airlines are becoming, i can't wait for the hyperloop one to force them into bankruptcy. The lack of respect for their paying customers is asinine."
Pros: "The process through Heathrow was easy and efficient. Boarding was fairly quick for an international, large flight. The staff were always accommodating and friendly. I was comfortable in the seat, I am a small person but I did notice that the seat was significantly larger than other flights I have been on, and appreciated the entertainment, which had a great selection of movies."
Cons: "The meal served was very nice. The snack served after was a spicy chicken wrap and I really must question the wisdom of serving anything spicy in an enclosed environment with a limited number of toilets."
Cons: "Connecting from London through Toronto to Winnipeg couldn't be accomplished in a 2.25 hr layover. Long line for immigration and and enormous line to go through security again meant I missed my flight and the next one was full. It gave me 5 hours to think of all the reasons why I won't connect through Toronto again."
Pros: "Going it was great. Flew later a night and avoided the lines etc. hated that there was no movie and you had to rent iPads if you wanted to watch a a movie or anything."
Cons: "Coming home was awful. Checked in early and our seats were by the bathroom, which it made impossible to sleep or even rest on a 6 hour flight. The que to go through security was crazy. Again the seat right next to the bathroom was awful. Bumping into by people trying to stand in line, the stewards trying to get through etc. I heard several people say they wouldn't fly Canada Air again."
Pros: "The food was pretty good for airline food. The stewardesses were nice and attentive, and they provided an ipad for in-flight entertainment free of charge (usually $10) when my boyfriend's laptop couldn't use the system. Air Canada employees at check-in were polite and worked quickly."
Cons: "We had a terrible experience on our first flight from Chicago to Toronto, causing us to miss our connection and delaying our travel essentially 24hrs in total. We were expecting the worst this time around as well, but things went without a hitch. Only complaint is that the in-flight wifi kept cutting out so I had to keep restarting the videos I was watching, almost every 15min or so. My boyfriend's Air Canada-provided iPad had great service though, and access to newer released movies."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "No problems, friendly crew. I brought my own ear plugs because it was a prop plane, but it would be nice if they handed them out. It's loud in the cabin."
Pros: "The crew had a problem passenger in first class (I was sitting a few rows back on the other side of the curtain. I noticed that the flight attendant was quickly dealing with something in front but kept her calm and didn't disrupt the overall experience of the passengers. When we landed the police boarded and arrested the man. The people around me didn't even notice anything was going on. I congratulate the Air Canada crew for keeping their cool and they obviously get good training to help them out in these situations."
Pros: "The crew was very pleasant, there was in-flight entertainment, and even refreshments. All 3 of these are rare these days so I was happy about that."
Cons: "There was a delay but that's ok."
Pros: "Smooth flight on time and free of hassles. Crew very polite and kind."
Cons: "100 minutes into the flight hadn't been served any beverage. Coffee wasn't hot."
Pros: "The flght attendant forgot about me. They should treat me better."
Pros: "Seats were comfortable. Entertainment system stopped working part way through"
Cons: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Pros: "Seat reclined far back"
Cons: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"
Pros: "Flight was cancelled."
Pros: "flight was awesome"
Cons: "the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all"
Pros: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
Pros: "comfortable leg space"
Pros: "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Cons: "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."
Pros: "Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens ."
Pros: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Cons: "Aisles were very narrow to access bathrooms."
Pros: "Food was good. That is pretty much it. Well, Brussels airport shopping and food was good too."
Cons: "I travel a lot, and I've used many airlines before. This was my first and last time I use Brussels airlines. The cabin crew is not friendly. The entertainment was poor. The checking process was horrible (the airport is not properly designed, managed, poor information systems) I will gladly go through the mad house in Heathrow, or long walks at Schiphol, but not interested in Brussels."
Pros: "Quick, easy, friendly."
Cons: "No entertainment but it was a short flight"
Cons: "the fact I bought a new ticket"
Pros: "The rest was ok"
Cons: "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."
Cons: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Pros: "The flight was pleasant and the crew was friendly and professional. I pre-ordered a special meal, which came with no problems."
Cons: "The boarding process was so disorganized. They called us for boarding but crammed all of us into a waiting area before the boarding door was open. We were all standing in tight conditions for 50 minutes before we were let through and ended up taking off late. They later made an announcement on the plane that this was due to a problem with the airline's cleaning crew."
Cons: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Cons: "no free food, beverage or entertainment"
Pros: "Easy to cancel Trip"
Cons: "Kayak did not have a system of knowing that I cancelled the flights"
Pros: "Ease of boarding, reasonably comfortable seats on a short flight."
Cons: "No liquids (soda, coffee, water) offered."
Cons: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Pros: "the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline."
Cons: "very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!"
Cons: "They change my flight, and I had no kosher food in the other one"
Pros: "Crew was very pleasant and friendly. Departure and arrival was on time."
Cons: "Very narrow and uncomfortable seats."
Cons: "Even after meal request few days back, no veg meal available for this long journey"
Pros: "The crew was polite."
Cons: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Cons: "To small of a choice to choose from. More options and also newer movies would have been better"
Pros: "Everything was generally good. Food was slightly below average."
Cons: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Cons: "My luggage was lost and still haven't received it. Very disappointed in the service."
Cons: "Over 2 hour delay"
Cons: "Lost my bags or did not make it on time for connection."
Cons: "The plane was changed and I was given a new seat on the last row without a window. When I complained I was told to move to a middle seat somewhere. In terms of service SN is like a low cost carrier. None."
Pros: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Cons: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."
Pros: "Keep working as this and we always travel with you.Thanks"
Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Pros: "Nice crew"
Cons: "Horrible food if you opt for Halal. Imagine having to eat the same thing from start to end in an international flight. Major turbulence, got sick to the stomach when I got home. I have to admit my overall experience was very very poor."
Pros: "The food served was wonderful, as well as service."
Pros: "Your airline 100% better then Air Canada."
Pros: "Pleasant staff, entertainment system is ok although a bit outdated."
Cons: "Our flight (operated by Air Canada) was delayed due to a control tower fire. Other flights seemed to have been delayed 1 or 2 hours, but ours was delayed 3.5 hours. That's not really the airline's fault, but it seems like they didn't want to communicate updates or give us any options for alternate flights. They also listed the delay at just under 3 hours, rather than the real 3.5 we were late leaving the gate (to avoid giving out vouchers, I suspect)."
Cons: "stuck between 2 overweight people with no possibility of moving because flight was fully booked."
Cons: "Seats had no cushioning on bottom or back"
Pros: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Cons: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Crew was great"
Cons: "Still don't know where my luggage was so this is an issue for me on all legs of flight"
Pros: "People were very nice. Food wasn't bad. We had a nice dinner and a breakfast when we arrived in Florence. Nothing gourmet but definitely decent food."
Pros: "Thanks to formula b.family we had priority when boarding. The Kids were offered a present on board."