Flight attendants were excellent.
Food was so so. Entertainment selection was so so. Entertainment technology was substandard.
Flight attendants were excellent.
Excellent service and courteous staff
I didn't like they charge for all drinks including water on a 2hour flight
Excellent service from counter in both Newark and Dublin. Cabin crew was very attentive and complimentary food and beverage was just great!
Tight plane. Curry? Really? Couldn't get boarding pass for partner airline until I got to the airport. Never again! Amateurish airline. Directions from staff made us go through security again.
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
newer plane, good staff
need better and more food options, more often
Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
The included snacks and the seats.
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
Good service smooth flight
The food on bosrd
Crew was nice. Flight very smooth
We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty
Courteous crew and smooth flight
Delayed by 1 hr
Barking dogs. 4 around us! Middle seat.
All of the flight attendants were extremely sweet!
Flight crew was just ok; nothing they did made me want to fly with British Airways again. Salad was good but the chicken nondescript.
The flight was cancelled, it was very difficult for me to do all rearrangements.
The flight staffs were awesome
No USB port on the plane
Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight.
Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get.
very professional cabin crew
The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold.
Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient.
Service was outstanding. Very polite and prompt.
Staff and flight were great. We were surrounded by kind of rude flyers. They complained when my husband moved the seat back. And they were just standing in the aisle most of the time. Person in front of me stretched her arms over the seat so her hands were dangling in front of me and fingers in my screen. I know we were in coach, but maybe another inch of separation would be nice for such long flights.
I travel often with Brussels Airlines and often run out of movies I want to watch during my trips. Air France has a selection of movies that is 2-3 times the number of movies offered by Brussels.
Departure and arrival was on time
Very narrow and very uncomfortable seats. Didn't have any free snacks or drinks. I asked about free water, the crew even didn't offer to bring it. For free water you have to go to the back of the airplane to get a small cup. Didn't have any entertainment.
Paid extra to secure aisle seat booking, reconfirmed byne two days before flight, at check-in was reassigned to a middle seat, without explanatiob or apology. Had to be uncomfortably adamant about paid aisle seat reservation for them to put me in one of the several still available.
Ok easy flight. Crew were great, really friendly:)
Seats to small, food humm? Dubious
Good leg space and went on time.
Cup of coffee would be nice but this you need to buy and this is STUPID Expensive
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