Cons: "Food and entertainment"
Pros: "Crew was amazing and attentive as always."
Cons: "An upgrade for more comfortable and ergonomic seats would make a lot of difference...."
Pros: "The service was consistent and crew were all very respectful and did their best."
Cons: "The seats were extremely narrow, hard and uncomfortable...."
Pros: "The crew was on it when it came to responding to the call button."
Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Cons: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Pros: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Pros: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
Pros: "Overall flight journey is better."
Cons: "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
Pros: "Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early."
Cons: "Overnight flight is brutal. But that can't be helped."
Pros: "I will definitely be a return customer."
Pros: "Great service!"
Cons: "Dated aircraft A330-300 and seats."
Cons: "Little leg room on shorter flights/smaller aircrafts."
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Pros: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Pros: "Attendants friendly, cabin clean"
Cons: "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
Pros: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Cons: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Cons: "I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again."
Pros: "Food, would of liked snacks or dessert."
Cons: "Would of like more movie choices"
Pros: "Great service"
Cons: "Wish I could have sat further in the front"
Pros: "Great seat and fairly decent food."
Pros: "The leg room was pretty generous compared to other airlines."
Cons: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Pros: "Great entertainment options and all complimentary supplies not"
Cons: "Very tight seating"
Pros: "Nothing at all"
Cons: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Pros: "Excellent service"
Pros: "They are family oriented."
Cons: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Cons: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Pros: "They were helpful in getting us on and off the plane. My daughter spilled a drink and they quickly gave me napkins and wet towels to clean up. Also, the plane had great leg room!"
Pros: "They gave an actual snack, yay!"
Pros: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Pros: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Cons: "Nothing! Great flight."
Pros: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Cons: "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
Pros: "Service, food, entertainment"
Cons: "Can't choose my own seats"
Pros: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Pros: "Spacious for economy."
Cons: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
Pros: "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
Cons: "Nothing that I can think off."
Pros: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Pros: "The cabin crew was very courteous and attentive. There was a passenger on my flight who appeared to pass out and I was able to observe the care the cabin crew provided him. They acted very professional while the person appeared to be in and out of consciousness. The person eventually became better, but it is always good to see a well prepared crew deal with an issue. Also I am happy they had the bim bim bop on this flight. I didn't have it on the flight I had from Riyadh to Seoul that I took to get out there."
Cons: "The movie selection of Hollywood hits could have been a bit more robust, but it was more that fine."
Pros: "Food was definitely above average. Cabin service was good."
Cons: "Not took off on time. No explanation or apologies from the captain."
Cons: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
Pros: "I liked the ample legroom. I liked the food. I liked that the crew periodically offered refreshments. I liked the spacious overhead storage. I liked how far the seats reclined. It doesn't go back as far as first class seats do but better than the economy seats of other airlines/planes. I liked the clean restrooms. I liked the entertainment selection. I especially liked that you can view the external cameras."
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "Delta crew was awesome"
Cons: "Running to flight"
I like services, food on board is very nice and delicious.
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
Pros: "33" seats"
Pros: "The crew was organized and efficient."
Cons: "Entertainment: movie choices were limited."
Pros: "I think Japan Airlines is the best airline."
Cons: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Pros: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pros: "The flight crew"
Cons: "More space"
Pros: "Crew was very pleasant"
Cons: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
Pros: "Overall is good :)"
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Pros: "Quick efficient boarding. Smooth flight."
Pros: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Cons: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Pros: "The flight crew were very attentive, polite, and full of genuine smiles."
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Cons: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pros: "Comfortable flight, polite crew, good selection of movies"
Pros: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Pros: "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
Cons: "11 hour flight! Can't do much about that"
Pros: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Cons: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Pros: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Cons: "Small airplane"
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Crew very helpful and courteous"
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Cons: "Sorry, my seat really uncomfortable..."
Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Pros: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Cons: "Nothing- I'd fly with them anytime."
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "The cabin crew is very nice , pleasant & the captain did a great job!"
Cons: "Maybe a change in your food menu that you can include some continental items."
Cons: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Pros: "Soft chair."
Cons: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Pros: "excellent seat space and excellent in-flight service."
Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"
The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
Cons: "Great flight, great flight staff."
Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"
Pros: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Cons: "The space is really tiny. The screen also tiny."
Cons: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Cons: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Pros: "Time is good."
Cons: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Cons: "The website doesn't work very well. It's also difficult to navigate."
Pros: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Cons: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pros: "Entertainment offerings were good."
Cons: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Cons: "If there was no delay."
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Pros: "I like the service. I love the food,"
Cons: "Nothing for complaining, everything is good"
Pros: "Service was great"
Cons: "Sound on entertainment system did not work"
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "Comfortable seat space and food is great"
Pros: "Very smooth boarding process and excellent, lovely flight attendants"
Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"
Cons: "The business lounge in honolulu"
Pros: "Flight was ok"
Cons: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Nice once I got on the plane"
Cons: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Pros: "I enjoyed the hospitality and attention to detail."
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "The plane wasn't that full so I had a lot of space."
Cons: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Pros: "Excellent food. Very nice service."
Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."
Cons: "Food needs improvement"
Pros: "Food was served with metal utensils."
Pros: "The friendliness of the crews and the cleanliness of the rest rooms."
Cons: "The delay before taking off."
Pros: "Generally the fligt was wonderful."
Cons: "Of course I had a correct USB cable for i ad, I can not chage it."
Pros: "Fantastic customer service, excellent food everything was best and clean."
Cons: "Ordered Fruit Meal. It did not have a variety."
Pros: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Cons: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Pros: "Everything is perfect!"
Pros: "5 stars all around 5 stars around"
Pros: "Crew and service was awesome"
Cons: "Not enough choices of entertainment"
Pros: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Cons: "Very hard landing."
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Pros: "service and comfort in Premium economy"
Cons: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Cons: "Delayed too much except that, everything was good"
Pros: "Airbus 350. Very good experience"
Cons: "Crew was jumpy. I expect them to be a little more gentle serving food."
Pros: "Food and entertainment was great"
Cons: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
Pros: "Flight was on time"
Cons: "Food Crew"
Pros: "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
Cons: "I miss the free giveaways or little travel gifts that they used to give."
Pros: "Crew, food, entertainment were all very nice. 5 out 5."
Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
Cons: "Nothing it was perfect .the flight was so excellent .no words to say"
Pros: "Cabot crew very nice an professional."
Cons: "I wanted an aisle seat but I got stuck with a middle seat."
Pros: "On time. Good service"
Cons: "seat cushion for the back is too hard."
Pros: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Cons: "The food on Cathay still has not improved compared to other airlines'"
Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."
Cons: "No extra blanket was available."
Cons: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Pros: "Friendly & mature"
Pros: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
Pros: "Efficient service."
Cons: "The sound jack on my seat was dysfunctional and the sound kept cutting out unless I had my hand on the jack for 12 hours. It was CX806 flight."
Cons: "Worst flight experience ever-"
Pros: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Cons: "Staff seems distant and uninterested at times."
Pros: "Short stop over"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Pros: "Very good service. Professional and friendly"
Pros: "The airplane was nice and clean"
Cons: "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
Pros: "Smooth flight , crew members were good"
Cons: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Pros: "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
Pros: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Cons: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
Pros: "The flight was short, but still included a full meal. The flight crew was very helpful and thoughtful."
Pros: "Entertainment system worked fine."
Cons: "Economy class cabin is chaotic. Food is mediocre."
Pros: "Airline staff were all helpful and pleasant."
Cons: "No complaints"
Cons: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
Pros: "On time Good service Nice crew"
Pros: "Flight personnel go out of there way to smile and make you feel wanted on this flight and the previous flight enroute to Singapore from Hong Kong. Food was OK, too."
Pros: "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. There is no priority for Premium. The staff are efficient but service is basic. No sign of staff except when they are serving food. Seats are fine for a day flight. The food is very ordinary and some dishes were not available."
Cons: "Not a lot of choice in entertainment. Some programs have been on there for years. Premium economy is not worth the extra money."
Pros: "Crew were very helpful, food was great the economy seats were comfortable even for a 15 hours floggt"
Cons: "Not being able to select seats online prior to traveling"
Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . The route of he flight was long"
Pros: "Good selection of entertainment"
Cons: "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"
Pros: "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"
Pros: "Business class service was the best I've ever experienced from any carrier."
Cons: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Pros: "The entertainment offering is excellent and the flight schedule into Sapporo is ideal."
Cons: "Staff are not as friendly and knowledgable as other airlines I have flown in Asia. Staff need to take control of the plane and have people prepare for take off a lot quicker than they do. I only experience this with Cathay and not other Asian airlines."
Pros: "Staff was attentive and pleasant."
Pros: "The efficiency of this crew was unparalleled"
Cons: "This was the least friendly crew I have ever encountered! Save one young gentleman, the crew was in such a rush to be efficient that the customer service suffered. The head stewardess was harsh, stressed and completely rude with both her staff and her crew. She snapped at several people during the flight and everyone was put on egg shells - not so comfortable for a 16hr flight"
Cons: "Flight was delayed out of Toronto for two hours and we sat on the Tarmac with no explation. Insufficient food for a 15 hour flight with no snacks offered except for two minute noodles in a cup which they ran out of. Catered mostly for Chinese passengers. Entertainment was very poor too, only a small number of English movies with the majority of entertainment in Chinese. Crew were rude and dismissive. Overall a great disappointment."
Pros: "The cabin crew was very kind and helpful. Excellent service throughout the flight. The in-flight entertainment screen had a bunch of new films and series to choose from, that's a big plus. The dinner and breakfast were not that special, but very good considering it was served at 36 000 feet."
Cons: "I flew in Economy, and the legroom was awful for me. (I'm around 190cm tall.) The seats were crammed so tight I had trouble staying comfortable even when awake, and I didn't sleep too good."
Pros: "On time is no good way off due to dark clouds. But laying back passengers should be limited their distances pulling back causes others very unpleasant ty"
Cons: "The food was salty."
Cons: "Check-in was poorly organized in Narita. Bag Drop off only took longer than regular check-in"
Pros: "The food was great and the service was good as well."
Cons: "They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline."
Pros: "Mechanics of aircraft. Boarding."
Cons: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Pros: "Always good service"
Cons: "No fruits on long flight, not like other airlines"
Pros: "Not too expensive"
Cons: "Better/more comfortable seats"
Pros: "Short connecting in taiwan"
Pros: "I liked everything about the Flight, and Crew"
Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Cons: "The food from Canada was very Canadian, but on the way back way more traditional chinese"
Cons: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Pros: "When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue."
Cons: "Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered."
Pros: "Crew excellent"
Pros: "Meals were tasty and drinks were great. Service was wonderful. Great entertaining selections."
Cons: "Nothing, really."
Pros: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Pros: "Everything was on time."
Cons: "Seatbelt was too short"
Pros: "Services on the plane, flight schedule punctuality."
Cons: "No dislike on this trip from LAX to Taipei."
Pros: "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
Cons: "I tried a lot of times to check in online but I was never successful."
Pros: "Transit was smooth and efficient."
Pros: "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
Cons: "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
Pros: "cheap ticket will put you in seats that are in the very end of the plane where you will feel most of the turbulence."
Cons: "you will be the first to go inside and come out last. food is not impressive at sll!"
Pros: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Cons: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Pros: "Crew was very professional and friendly and tried to to assist all passengers"
Cons: "My negative comment is always the boarding procedures when your section is called all sections rush to board as well as they need to be firm on carry on luggage"
Pros: "Very friendly and helpful flight attendants!"
Cons: "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
Pros: "I liked the movies, and the leg room in the economy section."
Cons: "I don't like yogurt."
Pros: "good service from counter & attendats"
Cons: "late departure"
Pros: "The airline attendants were very friendly and provided good customer service. The planes are new and very comfortable, good selection of movies in premium economy."
Cons: "The food is a little too authentic for my taste but the presentation is excellent."
Pros: "Nothing, flight got cancelled"
Cons: "My experience with china airlines was the worst. I travel with surfboards. I called a head of time and got quoted a price and when I showed up they tried to charge me quadruple. They said I needed to pay 460 dollars! After arguing with them for 1 hr. They told us the flight was cancelled. Went to Singapore air& they were the best. Free for surfboards. And staff was very helpful. China air is unprofessional, and disrespectful. I will never fly with them again, nor will I recommend them to any of my friends, family, or colleagues."
Pros: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Cons: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."
Pros: "I had 4 seats for me"
Pros: "The service was great. But they didn't really cater much to vegetarians."
Cons: "They damaged my luggage"
Pros: "Loved the movie selection"
Cons: "Not too many vegan options"
Pros: "Special meal options. Thank you"
Cons: "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."
Pros: "Professional staff"
Pros: "Great service once again and comfort seating without paying more. Liking China Air more and more every day. Stewardesses are very pleasant and food on a short 1 hr flight was quick and decent. Great sunset above the clouds!"
Pros: "The aircraft is very poor the seat is very bad condition you feel like you sitting on steel sheet for the link of the flight which is 13 deceit is very nerrow very bad condition , when I ask the host he said the aircraft is going to be retired next week so that's a very bad luck for us to fly 13 hour in this condition food is very bad I was disappointed out of the whole trip"
Pros: "Service and flight was mediocre and flight time was longer than I thought."
Cons: "Economy chair doesn't recline at all. It was a minial space compare other airline's international flight."
Pros: "My seat was upgraded the first class so I received the first class service. It was excellent service and the flight was comfortable. Thank you for the great service."
Pros: "Airport lounge"
Pros: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Pros: "Promptly served food"
Cons: "Very tight connection due to delayed first flight"
Cons: "Couldn't hear any of the inflight entertainment. With volume turned all the way up it was still very silent!"
Pros: "Crew friendly"
Cons: "economy seating no leg room"
Pros: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Cons: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."
Pros: "I love the friendly and helpful staff. Such nice people."
Cons: "No complaints."
Cons: "Crew was not friendly, very little patience. Overall just the way they served us as passages. Had better crew service in other flights"
Cons: "Im vegetarian and there is not options tu select special meals for vegetarians, instead Avianca from Salvador to LAX there have."