Daily cleaning, installation of cabin HEPA filters on flights from Oregon to Victoria
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Scores according to KAYAK customer reviews
Pros: "Flight was on time and clean."
Cons: "They missed by special meal once."
Pros: "the entertainment and food was good"
Cons: "our flight attendants were mostly absent -- the other side of the aisle had much more attentive attendants"
Cons: "Freezing in the cabin that morning."
Pros: "Very good on time, comfortable."
Pros: "Absolutely nothing."
Cons: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Pros: "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
Pros: "The onboard flight crew were very friendly."
Cons: "We were traveling with an infant and there was no pre boarding call. They took wheelchairs and then just started zone 1. The seats are so uncomfortable, it feels like a lot of the padding has been removed for weight. I am 6’2” and there is just not enough room to sit comfortably in a 3 seat row. If we can avoid flying Rouge , we do."
Cons: "The food. Skip the cup of noodles."
Pros: "The Toronto to Victoria service was a good one earlier but now with Air Canada Rouge service is not very comfortable and the best choice given that it a long flight. No Onboard entertainment, uncomfortable seats."
Cons: "Both Air Canada flights were late The agent responsible for boarding was an angry person"
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Pros: "Crews attention and ease handling medical travel"
Pros: "Great value for the money, friendly staff."
Cons: "No notification of 2 hour delay. Missed connection with 2 wrong rebooking on departed flight. No ticket to clear customs and no Air Canada help to rebook correctly."
Pros: "the team helpful"
Cons: "I booked this flight a couple months ago to find no seat assignment which should be booked at Chechen but was not. Then I was given the back seat against the wall which does not recline. There were standby people on the flight who got much better seating than I. I seemed to get the last consideration. I am treated much better on other airlines with much less early booking. also later after take of it was made known to me there were empty seats further up in the cabin. When I email Air Canada they said they would get back to me within 30 days about my concerns."
Pros: "Crew was kind, helpful, respectful."
Cons: "Not very comfortable."
Pros: "Flight attendant was helpful when I had a personal health issue."
Cons: "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
Pros: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Cons: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Pros: "Nice crew- efficient boarding"
Cons: "One bathroom for all of economy. Poor snacks. No chance to get electronic boarding passes"
Pros: "Not too crowded"
Cons: "Flight was late by over an hour."
Pros: "Flight was quick, service was great, clean lavatories."
Cons: "Would've appreciated more legroom, but the same can be said for just about any airline."
Pros: "The flight was nice and smooth and the crew members were so nice."
Pros: "The entertainment system was fine as far as selection goes."
Cons: "The stewardesses were ranged from okay to outright grumpy though I understand how difficult it is to always be pleasent when working long hours in a confined space in the customer service industry they still failed me on this."
Cons: "Seats are small and these are the regular seats"
Cons: "An hour delay and mix up at which loading gate. Received ten minutes of free wi fi as compensation. Food would have been better as wi fi didn't work."
Pros: "Crews were very nice. I also liked biscuits."
Cons: "Ground staff was not as nice as the crews."
Pros: "Preflight very convenient."
Cons: "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."
Pros: "I liked the flight crew. They were very friendly and attentive."
Pros: "Crew were reasonably patient, but rather impossible to please passengers with type of flight and discomfort."
Cons: "One bathroom for all of the plane? Perhaps 1st class (tiny) has its own bathroom, but otherwise, the aisle was 10+ people in-line for the ENTIRE flight, as 1 bathroom. Really miserable for all concerned. Seats are too tight, entertainment system works only some of the time, seats old and uncomfortable. Did not seat family together (flight full). Overall, one of the worst long-distance flights I have ever had. Should not fly this kind of plane with this many people and not enough facilities."
Pros: "Plane was clean and offered a nice variety of food and snacks"
Cons: "Every flight was late boarding and arriving."
Pros: "Plane and crew were great"
Pros: "Preferred seating was comfy"
Cons: "2 couples travelling together were assigned 4 seats I opposite ends of plane, no two together and no chg option. Discovered that seat next to my spouse was just assigned minutes before boarding. CSR at AC on phone was rude and unhelpful, boarding staff offered no help either."
Pros: "comfortable seats and friendly staff"
Cons: "no problems with this flight"
Cons: "1 bathroom for entire coach class? Consistent line of 4-5 and sitting in the back meant someone standing next to me. Turbulence mandated seating generated overt unhappiness from many passengers."
Pros: "I liked the fact that the seats had plenty of leg room as I am tall and hate having my knees hitting the seat in front of me."
Cons: "Flying from US to Canada was a challenge because of all the customs requirements. But,. better safe than sorry . This four hour flight did not even offer pretzels"
Pros: "On time. Luggage arrived within minutes. Great Service."
Cons: "They try to board by groups but unfortunately they get the entire plane trying to stand in there group lines and don't load anyone for 15 to 20 mins. It congested all the walkways and people just change to the shortest line"
Pros: "The flight was excellant. Something that horizon air needs to aspire too."
Pros: "Great crew and good wine!"
Pros: "Generous seating. Decent food."
Pros: "Great service, on-time flight."
Cons: "No complaints"
Cons: "Checking in was horrible. Lady at the counter was not helpful at all. Although my main carrier for the international flight allowed 2 checked baggage free of charge, Air Canada only allowed one free baggage and 2nd baggage for $100 for the connection."
Pros: "Glad for this new route. Will make Europe easier to access from PDX."
Pros: "Most things where fine. Slight delay in boarding but still made our connection."
Cons: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Pros: "The plane was clean and comfortable."
Cons: "It's a long flight, unless you are flying first class it's not going to be amazing."
Pros: "Clean, quick flight."
Cons: "cramped, not enough carry-on room."
Pros: "Got on as standby - very helpful staff"
Pros: "This is 15 minutes so not much ever goes wrong. Get to altitude and then start decent."
Cons: "A little late getting started, otherwise OK."
Cons: "Bad smell"
Cons: "Being so late"
Pros: "Leg space. Comfortable."
Cons: "The disconnect between ticketing and boarding passes between the 2 airlines. We didn't have TSA PRECHK on the boarding passes United gave us in Portland and getting through security was long and tedious."
Cons: "Airplane is too old"
Pros: "I got there."
Cons: "Virtually no service. Paying for checked baggage."
Pros: "My club membership....lord knows you need it with United"
Cons: "Delayed past the point of no return....where do you want to spend the night?"
Pros: "Supurb staff Comfortable On time"
Cons: "Sitting on tarmac for 30-40 min"
Pros: "There wasn't any delays. We even got to destination earlier"
Pros: "It was fine."
Pros: "Fast. Easy. Gave me free seat with more room"
Cons: "Such a tiny plane.... crowded. Made you pay for wifi."
Cons: "Both flights were late, seriously late."
Pros: "the soda water was good."
Cons: "It was late, as almost all United flights are. sad."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Cons: "Plane departed 2 hrs late,taxied 40 min in San Fransisco for lack of access to gate"
Pros: "It was a new plane ...but the same old rules..."
Cons: "Terrible uncaring old waitresses overweight, no room for luggage no room for even walk in the plane, kept asking to turn off devices when it is well known devices don't cause any problem. No free internet. Old tired planes, terrible third world airline."
Pros: "Got everything we needed."
Cons: "No complaints."
Pros: "It was spacious."
Cons: "No free Wi-Fi."
Pros: "WIFI allowed access to imessage"
Cons: ""Free" movies and TV didn't work"
Cons: "Multiple delays"
Pros: "On time"
Cons: "No Free baggage no free food"
Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."
Pros: "Friendly, comfortable service"
Cons: "Plane was hot no air and super uncomfortable"
Cons: "Had to circle 3 time before landing due to air traffic."
Pros: "The sunrise"
Cons: "I was on the wrong side of the plane!"
Pros: "The exit isles were comfortable"
Cons: "No free food service and the menu was unappealing and extraordinarily overprice! The bathroom was dirty and toilet unflusable...garbage can overflowing and dirty paper towels everywhere !"
Pros: "I liked being so welcomed even though I am scared of flights."
Pros: "Best company"
Pros: "Thanks. On time. No problems"
Pros: "Smooth ride"
Cons: "Snack was a ridiculous cookie. Lame."
Pros: "On time"
Pros: "Great all around!!!"
Cons: "Very bad food and seating"
Pros: "Comfortable and on time"
Cons: "Check in staff was dismissive and not helpful at all at first."
Pros: "It was great. Absolutely no complaints"
Cons: "Can't fit in seat"
Pros: "Everything from check in to breakfast to boarding was smooth and effortless at PDX. The restaurants are layed out in a smart configuration with plenty of options on either side of security. The staff are friendly and the travelers in the airport are generally personable and in a good mood, which is a stark contrast to the majority of the nation's airports."
Cons: "The boarding process at the United gate could have been more expeditated."
Pros: "Was a nice trip"
Cons: "All was good"
Cons: "No food"
Pros: "Ok time"
Cons: "Had to check carry on bag"
Airlines flying from Oregon to Victoria have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oregon to Victoria
Masks required on board, masks provided on flights from Oregon to Victoria
Social distancing seating
Middle seats unavailable to book on flights from Oregon to Victoria
Testing for antibodies, testing for symptoms for flights from Oregon to Victoria
Waiving of change fees. Search flexible flights from Oregon to Victoria