Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Delta service is always great!"
Cons: "Seats did not match seat map"
Pros: "More room in Delta Coach than other carriers"
Pros: "The flight timings and the arrival time"
Pros: "Accurate arrival time"
Pros: "Zero turbulence"
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "On time"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Cons: "It was very hot and did not cool down"
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "that we got to our destination"
Cons: "the bathrooms were gross"
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Safely made it from Florida to LAX on time with no incidents"
Cons: "Incorrect updates"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The seats were comfy. Crew pleasant. All was good"
Pros: "stewardess was exceptionally pleasant."
Cons: "it took 7hours due to storms"
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Pros: "Pleasant staff"
Cons: "People get shocked from the rush of air soon after they board and close their air knobs overhead. The cabin was filled with lots of new bodies that had different ordour and perfume that it was good to have a strong ventilation but due to the strong air flow... Perhaps tell ppl to keep it open."
Cons: "Delays in boarding. Gate staff were on the PA for directions and were drowned out by the airport PA. No effort to clarify and re-announce so all passengers were confused when to board"
Pros: "Yes, the crew was very good."
Cons: "It would have been nice to have coffee on the flight. All they had to offer was a snack and a glass of water."
Cons: "The flight was delayed for over 2 hours without explanation or apology. The entertainment system did not work on my computer. Either the system was not working properly and/or the troubleshooting instructions were incorrect. This was a five hour flight with no entertainment, in a cramped seat."
Cons: "More water and a tv like air Canada"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "noone booked in the seat beside me allowed for more room."
Cons: "food (ran out of items I wanted) seats are mediocre no entertainment stewardess forgot my cream for the coffee - too busy chatting with another passenger."
Pros: "Quick, easy, comfortable. No complaints"
Pros: "The crew was friendly and although the aircraft was small, it was very comfortable!"
Cons: "There was no in--flight entertainment and only drinks and cookies for food."
Pros: "Friendly crew"
Cons: "That westjet q400 is an awful aircraft with terrible slimline seats"
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Pros: "counter staff were friendly, courteous. helpful. Flight staff were friendly."
Cons: "prop- jet was loud & bumpy while on the ground at takeoff"
Pros: "Flight crew remained jovial and pleasant despite the many issues."
Cons: "Mis messaging and changing/non factual information as the flight status changed. I had personal issues ongoing which resulted in a flight change, and having to go back to security multiple times, which would have all been easier if I had been told that I didn't have to run like a mad woman through the airport as the flight was already determined to be significantly delayed. West Jet tried......they just don't see to be able to know anything."
Pros: "Very friendly and helpful crew."
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Cons: "Need more leg room on board"
Pros: "Flight only took about 2&1/2 hours! Crew was humorous and very sweet. Got in early thank goodness or May have missed connection. Our baggage was checked through to the final destination which was great. No problems with reservations or baggage."
Cons: "Boarding seemed painfully slow. Download the WestJet app in advance if you like to watch movies or TV shows on your mobile device! I had a very tight connection to next flight and had to make it through immigration and to a far-away gate in leas than one hour. To make it worse we had to wait about 10 minutes for a customs agent to arrive so they could begin unloading the luggage and let us go through customs."
Pros: "The room between the seats"
Cons: "The boarding The landing The delay"
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."
Pros: "Korean air is very efficient."
Cons: "We had to rent a car to get to Ottawa because West Jet had cancelled all their flights due to weather. All Air Canada flights were operating. We waited in line for 2 hours at the airport for West Jet to tell us that we needed to call them regarding a refund. We called them and were on hold for an hour and 45 minutes. Then we were told we had to call the travel agent...we on hold for 2 hours. We then called Korean air and they told us they couldn’t contact West Jet-no one knew what the value of the flight from Toronto to Ottawa was. We were only provided with a refund of $4 (for the taxes) when it cost us $280 to rent a car to get to Ottawa. I will never book a flight with West Jet again."
Cons: "Boarding outside with no notice or warning"
Pros: "Very kind and patient with seniors using wheelchair assist. She will only travel WJ when possible! Thank you."
Cons: "Our hour-long flight home from Toronto to Ottawa was delayed by two days. WestJet provided a hotel voucher and food vouchers for one day but refused to refund us for a car rental that would get us home in time. While we made our own way home, we were emailed to say that our flight home was delayed twice more."
Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."
Pros: "The westjet staff is wonderful!"
Cons: "the lack of information during the delay"
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Pros: "Friendly people+ great service"
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "Quick, efficient and funny friendly staff"
Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."
Pros: "The flight and crew were great, great flight. Arrived earlier then stated. I still enjoy flying in and out of Hamilton. Great airport. If I can book West jet again, I will, great airline. Took some great pictures from the aircraft. Thank you !!!!"
Cons: "Security, too much, even when we arrived, customs twice."
Pros: "Short flight"
Pros: "No movies, not sure whether I needed to Dow load something Did not have food"
Pros: "Flight attendants were polite and helpful."
Cons: "Multiple delays totalling up to 2.5 hours but only updated 15 minutes as it reached the time of take off. Minimal heads up prior"
Pros: "The airline attendants were very friendly"
Pros: "Flight staff"
Cons: "Had to disembark. So left and arrived much later than planned."
Pros: "The food was good"
Cons: "Your website and westjet allowed price gouging to happen. I had to spend about $2500 for two new flights, to replace two flights that were cancelled on September 8th due to Hurricane Irma. The previous flights cost total $678 for two people from FLL to EDI. But you allowed us to be charged $2500 for the same exact route, and we had to spend due to the emergency. The very next day the President of the USA stated it was unethical for price gouging to happen. I request at least 50% refunded back"
Pros: "Everything was great!!"
Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"
Cons: "No entertain system"
Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."
Cons: "Waiting to get our luggage"
Pros: "Not much"
Cons: "First time WestJet flyer - I flew four segments - each one was late leaving and arriving."
Pros: "On the return flight unable to board because Canada requires a transit visa. If I knew could have gotten ahead of time. The West Jet person was super rude then Airfair.com wanted more than the cost of the flight to book a different day. A$350 change fee for a flight change? Wow !"
Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Crew was very helpful"
Cons: "No changes"
Pros: "Crew was amazing"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Prompt on time service."
Cons: "Flight delayed almost 2 hours"
Pros: "How fast it was"
Cons: "No tv"
Cons: "Mucha turbulencia!! Pero el servicio muy bueno!!"
Pros: "Service was inattentive. Worst I have experienced in a long time. I’m traveling in first class — I believe economy had much better service."
Cons: "Inattentive service."
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "The updates from Kayak."
Pros: "On time, nice airplane"
Cons: "No entertainment OB, no food OB,"
Cons: "Delay and bumpy landing"
Pros: "On time"
Cons: "Small seats"
Cons: "Flight got canceled for over a week."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "Arriving on time for the next connection"
Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Cons: "American Airlines is always late"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Good flight, planet of room"
Cons: "Bags left behind."
Cons: "The check in process took to long. In line more than an hour."
Cons: "No tv screens or entertainment"
Pros: "Terri was very attentive."
Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Very good , fare price and nice flight"
Pros: "The flight was cancelled. There was not pilot"
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "Short flight."
Cons: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"
Pros: "The plan the people an service."
Cons: "Nothing i did not like"
Pros: "No delays except for weather."
Pros: "Everything was really good"
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Cons: "Horrible customer service"
Snacks. Water is pretty basic.
Pros: "The plane was on time. Crew was informative."
Cons: "Could be more careful loading the luggage. Watched one of my bags drop out of the plane while loading and damaged the bag. Not impressed!"
Pros: "Clean, comfortable, crew very helpful, punctuality...."
Cons: "Space to carry-on"
Pros: "I fly coach so no the seat is not comfortable. However the crew, food, and entertainment were great."
Pros: "Short flight. Crew was a bit loud but fine. Didnt have to pay for an exit row seat which was awesome. The flight actually arrived earlier than expected at our destination."
Cons: "We boarded late and arrived late."
Pros: "Crew very good, food was good, middle seat of 3 could have been a little more comfortable."
Pros: "The seat was nice"
Cons: "Seat options could be better"
Pros: "Boarding went smoothly. It was nice that the crew was overheard offering the emergency seating to passengers with very long legs. And to be honest, our flight into Orlando was fantastic. It was just our flight back to Toronto that we had problems with."
Cons: "Plane smelled. Seats were way too close together. No leg room at all. Also, I know it wasn't air transat 's fault but there was a toddler behind me kicking my seat for three hours. I am also irritated that we had to bring both our passports and our nexus passes because air transat won't take nexus."
Pros: "The crew was professional and did a great job making sure everyone was informed and well looked after."
Cons: "No entertainment, staff rude... i do not recommend flying with air transat to Puerto Rico"
Cons: "No charging outlet for tablets or cell phones"
Cons: "3hr delay sitting in the plane."
Pros: "Friendly staff, comfy seats, in flight entertainment and charging stations at every seat"
Cons: "Not a lot of leg room, hectic boarding"
Pros: "Great entertainment but preferred the selection from Montreal to Paris."
Cons: "Needed more leg room for such long flight. Especially if you get the aisle seat space under seat is very small in comparison to middle seat space."
Pros: "Food and drinks"
Cons: "There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight."
Pros: "The quality of the aircraft, the in flight entertainment, the space, the courteous flight attendants."
Cons: "No priority boarding for families with small kids, delayed flight and more importantly, the stroller was not delivered at the aircraft. This is a major inconvenience as I had to carry my son in my arms for a pretty long way. There is a reason you know why parents choose to bring a stroller and that includes having the stroller through the airport."
Cons: "The washrooms were a disaster"
Cons: "Flight was delayed, boarding disorganized, very little legroom, only one beverage service for a 5 hr flight, no snacks (pretzels, peanuts etc)."
Pros: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Cons: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Pros: "Timeliness. Took off and arrived early. Wonderful bonus."
Cons: "Expensive soggy sandwiches. Cramped seating. One small glass of warm water to drink on a long flight."
Cons: "Food was misrepresented in the menu to what was served. Staff were not friendly or accommodating. There was no individual air flow or total cabin air flow."
Pros: "Didn’t get to use my tickets"
Cons: "I will never again book a flight with just fly. Poor customer service. Refuse to cancel or partially refund flight within allotted time the airline allowed. Had to fly earlier as brother health condition worsened"
Pros: "Personnel serviable et professionnel"
Cons: "One jour late on schedule"
Pros: "Great service nice crew We received a C$20.00 vouchers to grab lunch at YUL airport Delays happen Air Transat handled the situation efficiently"
Cons: "4 hours delays because of mechanical problem but from fed and n reasonable time"
Pros: "The crew was nice and friendly."
Cons: "County check-in online and delayed 1.5 hours"
Cons: "Way too cramped a plane, horrible food, crew were not very pleasant. The entertainment system was broken and there was nothing offered to customers. At least give everyone a free drink or something. They told us they tried to fix it but that was obviously not true. And they tell us once were in the air, which is unfortunate because some of us could of downloaded things in advance had we known. Just handled exceptionally poorly. I will not be flying with Air Transat again after this experience. Once was enough."
Pros: "I hope the Air Transat stop cheeting and the coverlet punish it"
Cons: "I would like never to remember Air transit since it is a cheering organization The cause me to loose my very appointment and Let me in Avery bad situation Once I arrived the checking counter they said sorry The time is over. Although I was there one hour before departure time"
Pros: "Comfy seats!"
Cons: "Folding tables were a little dirty."
Pros: "No food or snacks on 5-hour flight, but you get what you pay for!"
Pros: "Lot of room, friendly staff."
Cons: "Food was ok from Prague to Montreal. However, from Montreal to Prague we received a hot sandwich ??? and a slice of vanilla cake for breakfast? On top of that they were promoting some chef Vezina at an extra charge of 25$ thinking that people would buy a standard meal at a surcharge rate? This is really bad publicity for airtransat, never had I witnessed such poor food on an 8 hour flight. Waving the standard meal at a surcharge rate is truly uncool. Offering the hot bun as a standard meal to fulfil the long flight hot meal standard is a low blow, that's all I can say."
Cons: "Flight was delayed 12 hours. They didn't offer hotel rooms so we had to sleep on the floor of the airport (hundreds of passengers, including elderly and children). No communication. One person managing multiple delays, so rarely anyone at the desk to answer questions. Appalling."
Pros: "Very friendly crew!"
Pros: "I liked the legroom even though we had a regular seat. We sat 2x2 seating and were very pleased. Some staff were nice. The price was a good deal. So it boils down to having mediocre for a bargain or nicer accommodations for more pricey fares. My husband thought it was very good though."
Cons: "Food was awful. Service for food and drinks took way too long. Why give food 20 minutes before you are giving a beverage? I have always had drink service prior to food. I did not understand this. Breakfast was a piece of "carrot cake" that looked like was picked up from the local jail in Toronto. Really my only complaint. Flight was bumby but not anyone's fault other than Mother Nature. Water in bathroom stopped working halfway through flight. Seats were not comfy as other airlines. My butt got numb somewhere around Greenland."
Pros: "Boarding was done efficiently"
Cons: "The seats were awful. Our luggage was severely damaged"
Pros: "The Check in staff was very helpful, professional and friendly. Cabin crew very friendly. Food is good."
Cons: "No entertainment. The tv was not seen properly from my seat. I had 7 hrs with no entertainment. One of the toilets was not working. The other needed the door to be repaired."
Pros: "Good service!"
Cons: "One of the flight attendants was rude (young brunette Quebecoise). She really needs a lesson in customer service when she represents a company as reputable as Air Transit."
Cons: "The flight is a night flight, so most of us are trying to sleep but we were woken up two hours before landing to be given a piece of cinnamon loaf...I would rather sleep!"
Pros: "Extra leg room extra luggage priority boarding food"
Cons: "So many of the movies had english subtitles which I didn't appreciate as It was an overnight flight and I was tired after the flight from Vancouver to Toronto and a 4 hour lay over."
Pros: "Excellent counter clerk who called us by 1st name. Was very kind."
Cons: "No individual TV screens. Couldn't connect to app because our confirmation # was from a provider and not Air Transat. Same for checking in. Couldn't check in on line because wouldn't accept provider's confirmation #. Food was ordinary. Flight attendants busier "duty free" items to point that aisle were blocked."
Pros: "Ran out of the chicken option, all in all, excellent flight, crew and entertainment."
Pros: "Staff was friendly but not very attentive and would skip over you during drinks if you weren't making direct eye contact."
Cons: "Seats were uncomfortable, they didn't decline. Not the cleanest."
Cons: "Wish we knew to download the app before the flight to benefit from streaming movies"
Pros: "I upgraded. What a difference!! First time travelling by Air Transat but hopefully not my last!! Great experience from start to finish."
Cons: "No complaints. Everything was great! Wish we could give more than 5 stars to some of the categories. The crew were amazing!!"
Pros: "I like The flight it's on time and it's good!!"
Pros: "U. Guys do a GOOD JOB GREAT CUDTOMER SERVICE"
Pros: "They asked me to check in my cabin lugguage for free. :) everything was great - great price, great connectivity."
Pros: "The plane was new (refurbished), the crew was very nice"
Cons: "Not enough place for legs, not enough / not qualitative food"
Pros: "Great service. Departure on time. Decent food. Ambient lighting to allow for sleeping or focused reading."
Cons: "Seats could be a bit more comfortable."
Pros: "Cheaper?? Worth it???"
Cons: "Food is terrible. The kids won't eat the soaked sandwiches. Only candy and sweet juices available for kids. No window on row 8 and 9 in these planes!!! I alone travel with 2 kids!!! Doesn't every kid want a window seat? Nice move checkin team to put us on these row on each flight segment!! Rude old people flying in row ahead of us. Of course THEY know how to raise kids. Of course they will not change seats with us... their comfort is too precious."
Pros: "Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO"
Cons: "Knowing we had to get a visa for Canada"
Pros: "Very convenient, good schedules, pretty much on time."
Cons: "The flight was delayed 4 hours,"
Pros: "Quick boarding and smooth flight"
Cons: "No on board entertainment so you needed to provide it yourself"
Pros: "Crew was friendly. Plane appeared clean."
Cons: "Flight was delayed twice. Luggage was delayed coming off the plane. I assume it was weather related. One piece of our luggage was damaged. Not able to connect to entertainment app."
Cons: "Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn"
Pros: "Flight actually left Orlando early once all passengers were on board"
Cons: "Almost missed my flight because an Air Canada representative insisted I could not use my visa debit card for the luggage fee. I then tried to pay cash, but he said that he didn't accept Canadian currency, so I would have to use the ATM to withdraw American cash. I did, and the fees were ridiculous. Then, he didn't have change to break the 40$ i withdrew into his $25 fee. I proceeded to follow him as he walked around for twenty minutes asking random people at the airport if they had change for a twenty. It was very embarrassing and stressful, as I already was in tears from saying goodbye to my partner. Boarding the plane wasn't a problem, but getting on a plane in Orlando, Florida with the air conditioner broken with a plane of 300+ was outrageous. It felt like a sauna in the airplane and the kids were screaming in discomfort, something a 20-something like myself wanted to do as well but had the control not to. It's a shame because we used Air Canada a lot to travel back and forth to visit each other, but with this last trip we will no longer be using this airline and will shop for alternatives who are worth the price of admission."
Pros: "Nothing horrible, but nothing especially good. Decent amount of space but nothing but room temperature beverage served."
Pros: "Pretty much nothing, this goddamn company has so little to compensate for the great inconvenience they provide in mismanaging our flights."
Cons: "I was delayed significantly for both flights on my round-trip and all Air Canada can offer is 15% off my next flight with them. What an embarrassment this company is to be the official airline of Canada. They should change their name to Air Rouge and allow some other company earn Canada in the name. What absolute trash honestly, if you like delays because the plane has a technical problem and they can't even sort out a back up plane within 6 hours, at their headquarters with all these hangers and planes at their disposal, then at least you'll get 15% off your next delayed flight with them."
Pros: "air temperature was comfortable, crew members were nice"
Cons: "needed a little snack for kids. delays too long!!!"
Cons: "Threat , people stoll my staff"
Pros: "Everything was great. Smooth, comfortable ride. I felt well taken care of"
Pros: "Not much."
Cons: "They only had two people at the counter to check in passengers for two flights that took off fifteen minutes apart. they closed the ticketing/ checkin counter downstairs an hour before the flight was scheduled to take off. the same people moved up stairs to work the counter at the gate. it took us an hour and ten minutes to get check our bags. Once we got to our destination, only one of two bags was with us. the airline won't even deliver the missing bag to us. they will only get it to the destination airport if they can find it."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "Service was great. Food menu has improved greatly."
Pros: "The in-flight staff were friendly."
Cons: "We avoid Air Canada and after this flight that will continue. First, they wanted $400 for the return trip to guarantee that my wife and I sit together. To guarantee that we sit together and that it would be safe for her 28in femurs it would be $800. Then the Orlando leg of our trip was delayed by two hours, guaranteeing that we would miss our connecting flight. They would not make arrangements prior to departure, nor would they respond to any enquiries from any of the passengers about their connecting flight arrangements. On arrival in Toronto, as we pulled up to the gate, they announced that they had found alternate connections for all but 4 passengers that we would get more information outside. There was nobody at the gate. There was noone at customs. We did not know if we had a connecting flight, or if we had to pick-up our luggage. Nobody from Air Canada gave us any information. We asked security at baggage if we should go on to connecting flights or wait for luggage and were only informed that once we leave the baggage area we couldn't return. When we got to the terminal entrance for connecting flights, we were told (by security) that we could not enter without a new boarding pass. THEY directed us to the line for Air Canada (no indication if we were in the right line, but other people in the line were in the same situation. We finally got to the counter and were informed that we were on the last flight of the night and given boarding passes. Thank heavens that my credit card has priority pass membership. Delays happen. The way Air Canada handles it turned a minor annoyance into a maximum-stress situation. We already avoid Air Canada because they took away almost 50,000 travel miles for not flying for one year. We will work even harder to avoid them in the future."
Cons: "Late boarding again with Air Canada."
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Pros: "Crew friendly and the plane was very clean"
Cons: "First time on Rouge. Really bare bone travelling. Entertainment replaced by flight attendants who have become travelling sales people. I"
Pros: "Delayed and still on time overall great experience"
Pros: "Because of the snow storm in Canada, there were delay. Air Canada improved a lot since the last time I travelled with them maybe 3 years ago. They are nice and want to help us. Since there were a delay at MCO, I had less time to catch my flight at Montréal. Everyone was helping. They look at us and smile. We don't seem to disturb them like before. There were an exeption with the woman at the Air Canada desk (MCO)for the luggage and at boarding who was annoying by my question and demand. She was the only one like that. Other passenger also notice it Everything went well also when I travel on my way to Orlando Nov 30."
Pros: "Departure was right on time. Arrival was right on time"
Cons: "Flight was a bit bouncy! Only got a free drink, no free snacks like pretzels or something."
Pros: "Not certain the type of aircraft used for the flight from Orlando to Toronto, but it had more leg room and more comfortable seats that the flight to Orlando which was on an Airbus. The seats were a wee bit wider and the extra few inches of leg room made the difference between a completely unbearable flight and one that was "poor." (See comments about the crowding and heat.)"
Cons: "We were returning after a cruise, spent part of the day on a shore excursion before being dropped off at the airport 5 hours before our flight. There was no rep at the check-in counter until 3 hours before the flight which meant we had to sit in the terminal for two hours. If they could have had one rep on duty to check in early arrivals, we could have proceeded through security and spent time in the MCO Lounge which would have been more comfortable than the terminal. Once their check-in counter opened it took about 2 hours to clear that and security. Once on board the sold out flight, we were told it was too cold in the front of the plane; while in the back it was baking. For a flight departing Florida, I would expect the airline to have A/C running before we boarded."
Pros: "No snacks but love flying with Air Canada. Hope it continues."
Cons: "Have to bring my own snack."
Cons: "They lost our checked baggage. Luckily we did get them back within 20 hours."
Pros: "Crew was professional. Plane was clean"
Cons: "Uncomfortable seats. Very cramped and I am only 5'2""
Pros: "Everyone was very pleasurable"
Pros: "good communication from pilots on delays. Good boarding process."
Cons: "Light didn't work, food not available on menu, beer was warm. charged incorrectly for trio meal. flight was a little late"
Cons: "Flight was delayed an hour with no updates. Luggage pick up was slow"
Pros: "Crew's smiles and helpful"
Cons: "Very small seats"
Pros: "Flight was early"
Cons: "Drink serve very slowly not that it is important"
Pros: "Flight crew was friendly."
Cons: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."
Pros: "Flight wasn't full so could spread out a bit"
Cons: "No entertainment unless you had your own device"
Pros: "I thought the crew was friendly."
Cons: "The seats were incredibly small and uncomfortable. No snacks were offered."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "We eventually got here...6 hours late"
Cons: "Bottom line is that they appear to NOT service their planes well and Captain made poor decisions. Only flight on the board listed as "delayed" on a sunny cloudless day in Orlando. Never a raindrop and instead of leaving at noon, we left at six. 1. Took them 45 minutes to change a tire on the nose. 2. According to captain " a strange item was beside his cockpit seat and that took an hour. I assume he didn't recognize his empty Oreo box. How do you allow someone to drop a strange box in the cockpit. 3. Taxi out and a switch won't work. Sit there for 45 minutes. "We were able to reset it." Go 100 yards. Stop. "Need to do another reset." Doesn't work. Takes corporate 30 minutes to decide what to do. Return to terminal for maintenance on phantom problem. 4. Sit at terminal for a couple hours. No one allowed off. Beverages are all warm. Crew serves warm water and crappy sugar-bomb pretzels. Passengers get sick. Won't let anyone off. 5. Finally gets in the air. Crew has nothing but snacks; no real food. Beverages are warm. 6. EVERYONE misses connections."
Pros: "The flight crew was very nice."
Cons: "In flight entertainment sucked."
Cons: "No complimentary snacks and all available food extremely expensive. Would not use this airline again if others were an option."
Pros: "Movies were great."
Cons: "Having to pay extra for a window or an aisle seat."
Cons: "Trying to take off twice and warning lights came on. We had to sit in the plane for an extra 1.5hrs and an additional hour in the terminal. Third time was a charm"
Pros: "Boarding early"
Cons: "Leg room was not good"
Pros: "Prompt, courteous staff, clean ."
Cons: "Don't love having to watch movie on a phone. Would prefer screens on plane."
Pros: "flight crew were professional, polite, well groomed and personable."
Cons: "plane was dirty"
Pros: "The crew in Orlando was efficient and kind to waiting passengers. We were boarded and in the air in record time. Surprisingly, my baggage was unloaded in Toronto in record time. I would hope that that it always the case."
Pros: "new plane, premium economy was very good. chicken dish was excellent. better than expected."