MCO - YQT

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Top 4 airlines serving Orlando to Thunder Bay

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 29329 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews
Pros: "Super friendly crew they were not mask Nazis it was nice"
Cons: "Super friendly crew they were not mask Nazis it was nice"
Read more about Delta
Pros: "Super friendly crew they were not mask Nazis it was nice"
Cons: "Super friendly crew they were not mask Nazis it was nice"
Pros: "No middle searing."
Cons: "The tv did not work. The temperature was hot the whole flight. No airflow."
Pros: "The crew was amazing. But there were to many people on the flight for what’s going on. There were middle seats sold and people were upset."
Pros: "Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!"
Cons: "Absolutely nothing. I’m going to join the miles points with Delta."
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Boarding was on time and we arrived early. The staff was also very friendly"
Pros: "Entertainment was up to date."
Pros: "Gogo in flight entertainment and WiFi worked well"
Cons: "Collect the trash sooner. Hot food options."
Pros: "Yes"
Cons: "Snacks"
Pros: "Delta’s crew is the best part about flying delta!"
Pros: "Accurate arrival time"
Pros: "Snacks were good. On time."
Pros: "No carry on fee, comfortable seat and pitch"
Cons: "Displays for zone boarding status would be helpful"
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "Staff were very good."
Cons: "We had an infant and in order to get a meal for the baby one of our paid seats did not get a meal. Very unsatisfactory for first class. The toddler meal provided was terrible. Stale bread, cheese on the sandwich was so bad the baby wouldn't eat it, and he eats almost everything. It was the first food I have seen him refuse to eat."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
Pros: "Service"
Cons: "Flight was late by almost 2 hours."
Cons: "It was very hot and did not cool down"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "that we got to our destination"
Cons: "the bathrooms were gross"
Cons: "Entertainment Poor. Not to many movie for 14 hours trip"
Pros: "Quick and everyone was friendly"
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Loved the easy check-in process, bag drop-off, boarding and flight."
Cons: "Not applicable."
Pros: "Gate agents were very helpful and kind"
Cons: "The flight was late. Not a lot of communication as to why."
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Sitting in middle isle, just get elbowed a lot."
Cons: "Nothing"
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "The organization, the shortening of the flight time."
Cons: "At the Orlando airport, the LACK OF SEATING BY the gate!"
Pros: "Everything went smoothly. We landed early and the crew was lovely to fly with."
Cons: "No complaints from me!"
Pros: "The Delta planes on both legs were comfortable and the crew very pleasant."
Cons: "The check in lines were chaotic and I had already checked in online. I just needed to drop off my baggage, so to save time due to my early flight I paid more for the curbside check-in."
Pros: "on time. easy no issues"
Pros: "Plane was clean, staff helpful"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Pros: "The seats were comfy. Crew pleasant. All was good"
Pros: "stewardess was exceptionally pleasant."
Pros: "nothing"
Cons: "it took 7hours due to storms"
Pros: "Staff did a good job boarding the plane."
Pros: "Everything went smoothly and efficiently"
Cons: "Everthing went well no complaints"
Pros: "smooth landing, little turbulence and very accomadationg staff. Plane was clean and comfy seats. My youngest had not been on plane in quite some time, and the flight attendants my her very at ease"
Pros: "Love the sofa and cookies."
Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"

Seats too cramped

Pros: "Great crew."
Cons: "Not great in flight entertainment."
Pros: "Crew was amazing, personable,joked around. I though boarding would take forever but very smooth."
Cons: "Honestly...being stuffed in like sardines ....it is getting worse. maybe the older I get the more I see it....but its so uncomfortable. I think the old days were much better!"
Pros: "Normal flight. WestJet is a great airline to travel on."
Pros: "Crew was great, boarded on time, arrived early!"
Cons: "Really miss the inflight tv screens, seats very narrow."
Pros: "The crew was very nice. Seat were comfortable."
Cons: "Could of had a better selection of moves."
Pros: "Crew was great."
Cons: "Communication as to why we were promoted to premier seats and service."
Cons: "Delays in boarding. Gate staff were on the PA for directions and were drowned out by the airport PA. No effort to clarify and re-announce so all passengers were confused when to board"
Pros: "Great and responsive crew, still-amusing WestJet wit. Very organized!"
Cons: "Some older (like 1940s-1950s) movies for in-flight entertainment would have been great."
Pros: "We were a little cramped in, but overall it was nice."
Cons: "Not much. It was a quick flight overall."
Cons: "The flight was delayed for over 2 hours without explanation or apology. The entertainment system did not work on my computer. Either the system was not working properly and/or the troubleshooting instructions were incorrect. This was a five hour flight with no entertainment, in a cramped seat."
Pros: "Crew was great. I was able to watch my favourite CBC shows due to the screen on the seat in front."
Cons: "Nothing really, I paid $500 for the return flight and feel I got fair value for the cost."
Pros: "Seat okay. I have long legs so not enough leg room for me."
Cons: "No complaints"
Pros: "Crew member who made announcements at boarding was funny."
Cons: "Flight delayed. When on board it’s a night flight. Kids are asleep so crew could be more mindful of that when making loud/screechy announcements. And noticed a few empty seats. None of them were an option when we did online check in."
Pros: "Direct from Orlando to London!"
Cons: "Coming home to the cold"
Pros: "The crew was friendly and although the aircraft was small, it was very comfortable!"
Cons: "There was no in--flight entertainment and only drinks and cookies for food."
Pros: "So now we check in on line. Check in at Terminal 2 Then at the gate the West Jet staff do repeats calls asking for people to check in. The shuttle from Terminal 2 to 3 seems unnecessary, especially with the set of stairs to bus shuttle. A bit dangerous to line up on stairs especially for the elderly managing bags etc. Lower price on checked bags and you will not have to do repeated call out for volunteers."
Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."
Cons: "Screens were broken - no on board movies"
Pros: "New plane more leg room Direct flight Orlando Winnipeg"
Cons: "Every time I fly WestJet they seem to need to reset the wifi entertainment wasting 15 minutes of movie watching"
Pros: "Very friendly and helpful crew."
Pros: "Did not even make the flight out of tulsa do to Frontier airlines"
Cons: "Read above"
Pros: "Flight only took about 2&1/2 hours! Crew was humorous and very sweet. Got in early thank goodness or May have missed connection. Our baggage was checked through to the final destination which was great. No problems with reservations or baggage."
Cons: "Boarding seemed painfully slow. Download the WestJet app in advance if you like to watch movies or TV shows on your mobile device! I had a very tight connection to next flight and had to make it through immigration and to a far-away gate in leas than one hour. To make it worse we had to wait about 10 minutes for a customs agent to arrive so they could begin unloading the luggage and let us go through customs."
Pros: "The room between the seats"
Cons: "The boarding The landing The delay"
Pros: "It is always an adventure flying into Lethbridge....maybe I should leave it at that. The crew both inside the terminal and on the flight were great, the service is great. It’s a very loud ride....if you have noise triggered headaches....I’m sorry. You’re in a flying cigar tube....up close with every other passenger and the open cockpit is a new experience....but totally fascinating too. The pilot and co-pilot are young but very compitant. The weather has a huge impact on your flight because if there is any wind you will get tossed around and the landing in Lethbridge is more of a roller coaster ride. Let me sum it up like this....if your not good with REALLY loud noise, or claustrophobic, or have any motion sickness issues.....rent a car and drive!!!"
Cons: "Don’t need to get there the 90 mins ahead as AC states is the policy, especially if you are on the 5 am flight because they aren’t. I made that mistake arriving at 3:30 am for my 5am flight and no one showed up til after 4am. It was really annoying to not know that ahead of time."
Pros: "I like West Jet over all and it is my preferred airline, as it flies direct between most cities I need to visit. The price is decent and the majority of time the in flight staff are reasonable. I had another flight recently where they were excellent."
Cons: "The flight attendants were a little dour. Whether due to the time of flight or that they were leaving Orlando, I don't know, but I was expecting a little more cheer or at least positivity from them. Also the flight was "running low" on drinks and so I they only came through the cabin once to offer soft drinks, which I needed as I had still to catch a red eye and function during my layover. I wasn't pleased with them. Lastly the West Jet connect app worked just fine for my ipad but despite advertising my wife was unable to get it to work on her computer (mac) despite multiple attempts. If TVs are no longer going to be standard on planes someone needs to be present to help with I.T. when the system isn't working as advertised."
Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."
Pros: "Very kind and patient with seniors using wheelchair assist. She will only travel WJ when possible! Thank you."
Pros: "I just love WestJet"
Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."
Pros: "WestJet Connect, food, fast service on board."
Cons: "Time to take off. A flight attendant told us to go back and register the car seat before boarding, but it was not necessary. Waste of time."
Pros: "Nothing"
Pros: "The westjet staff is wonderful!"
Cons: "the lack of information during the delay"
Cons: "Rude Hostess"
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Pros: "safe and on time flight"
Cons: "nothing"
Pros: "The flight and crew were great, great flight. Arrived earlier then stated. I still enjoy flying in and out of Hamilton. Great airport. If I can book West jet again, I will, great airline. Took some great pictures from the aircraft. Thank you !!!!"
Cons: "Security, too much, even when we arrived, customs twice."
Cons: "They were supposed to pick up my mom at security and take her to the gate because she just had surgery and they didn’t tell the person driving the cart."
Pros: "Nothing good to say about this air line. Las 4 flight have been late..,,,,,,,,,"
Pros: "No movies, not sure whether I needed to Dow load something Did not have food"
Cons: "Small!!!"
Pros: "The food was good"
Cons: "Your website and westjet allowed price gouging to happen. I had to spend about $2500 for two new flights, to replace two flights that were cancelled on September 8th due to Hurricane Irma. The previous flights cost total $678 for two people from FLL to EDI. But you allowed us to be charged $2500 for the same exact route, and we had to spend due to the emergency. The very next day the President of the USA stated it was unethical for price gouging to happen. I request at least 50% refunded back"
Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."
Pros: "Staff"
Pros: "The friendliness of the staff, the size of the seats. Check in was fast and efficient."
Pros: "Everything was great!!"
Pros: "Not long to go through checkin."
Cons: "Everything was good."
Pros: "Everything was good Quick easy boarding Friendly air crew Love Westjet!!"
Cons: "Waiting to get our luggage"

Previous flight from Orlando to caused a 2 hour delay. Arrived in Montreal and sat on the runway for what seemed like 30 minutes while many people had connections including me. Told that they were not ready for us. At least 2 hours late and not ready. Raced through customs only to find AC309 delayed 3.5 hours. Both flights were caused by plane issues. On top of that from Orlando to Montreal, older plane so no seat screens but pay on credit card for internet. Both trips pay alot for airplane food and I am not a person who can afford to waste money on food that isn't worth the price. No pretzels or nuts. Asked for a coffee once and a tea the next time. Half a cup 3-4 Oz. That gets you the management a zero on the survey.

Discomfort squishef

Pros: "Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO"
Cons: "Knowing we had to get a visa for Canada"
Cons: "Being near the back of the plane we missed out on all the food options except for the chicken wrap which was horrible. You ran out of everything else."
Pros: "It was too hot in the airplane, and we were sweating. No leg room, no screens, I asked for water and didn't get"
Pros: "We arrived safely"
Cons: "Flight was 3 hours late. Crew was disorganized & inefficient. Announcements were repetive & not helpful. Waited 2-1/2 hours on plane before departure because crew was terribly ineffective boarding passengers that were re-routed from another flight. No weather or mechanical issues, bad decisions."
Cons: "7 flight delays, over 1 hr 20 min to board, poor service, reboot entertainment system 4 times"
Pros: "Very convenient, good schedules, pretty much on time."
Cons: "the poor Air Canada Rouge employee boarding the passengers from the gate was alone but it was hard to see her working so hard. There should have been 2 employees there as it was very busy and many had to wait. I had wheelchair assistance and was left at the wrong exit for my shuttle and had to walk quite a distance, which took me a very long time, and therefore added over an hour to my travel home."
Pros: "We were put on an earlier connection flight to be able to make our flight back home on the same day. Weather conditions brought delays to flights that day. It was nice that the person was proactive and met us as we were exiting the airplane. We really appreciated it"
Cons: "Delay leaving We booked our flights many months ahead and ended up getting separate seats. People shouldn't be forced to reserve seats and have to spent more money for their flights. The airline should respect the booking and seat two people together"
Cons: "Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn"
Pros: "I was not given a seat assignment on an early 6:30am flight but was given a first class seat...that was a bonus because I was travelling with my dog so I had ample space."
Pros: "Flight actually left Orlando early once all passengers were on board"
Pros: "Nothing."
Cons: "Almost missed my flight because an Air Canada representative insisted I could not use my visa debit card for the luggage fee. I then tried to pay cash, but he said that he didn't accept Canadian currency, so I would have to use the ATM to withdraw American cash. I did, and the fees were ridiculous. Then, he didn't have change to break the 40$ i withdrew into his $25 fee. I proceeded to follow him as he walked around for twenty minutes asking random people at the airport if they had change for a twenty. It was very embarrassing and stressful, as I already was in tears from saying goodbye to my partner. Boarding the plane wasn't a problem, but getting on a plane in Orlando, Florida with the air conditioner broken with a plane of 300+ was outrageous. It felt like a sauna in the airplane and the kids were screaming in discomfort, something a 20-something like myself wanted to do as well but had the control not to. It's a shame because we used Air Canada a lot to travel back and forth to visit each other, but with this last trip we will no longer be using this airline and will shop for alternatives who are worth the price of admission."
Pros: "Nothing horrible, but nothing especially good. Decent amount of space but nothing but room temperature beverage served."
Pros: "The flight was smooth and the entertainment was diverse which I loved. I watched a documentary on the Inuit and an Israeli movie ( both things I am not normally exposed to ). How awesome ."
Cons: "There is nothing I did not like"
Pros: "Boarding was a smooth and easy process and crew was pleasant."
Cons: "I'm only 5'2" rouge is advertised as comfort and the seats felt slightly cramped. Not sure how someone taller could be comfortable."
Pros: "air temperature was comfortable, crew members were nice"
Cons: "needed a little snack for kids. delays too long!!!"
Pros: "The crew was professional and friendly."
Cons: "The return flight to Orlando was just shy of 2 hours delayed. It was delayed 30 minutes prior to boarding. Then we sat on the plane, at the gate for over an hour. The plane was absolutely filthy. There was food on the seats, on the floor, smears on the window. It was disgusting and I could not wait to get if that plane. I will not be choosing air Canada in the future."
Pros: "Everything was great. Smooth, comfortable ride. I felt well taken care of"
Pros: "A great flight!"
Pros: "Not much."
Cons: "They only had two people at the counter to check in passengers for two flights that took off fifteen minutes apart. they closed the ticketing/ checkin counter downstairs an hour before the flight was scheduled to take off. the same people moved up stairs to work the counter at the gate. it took us an hour and ten minutes to get check our bags. Once we got to our destination, only one of two bags was with us. the airline won't even deliver the missing bag to us. they will only get it to the destination airport if they can find it."
Cons: "Boarding always seems a bit of a jumble. Everyone stands around for what seems like an age. They announce zones 1 and 2, then people with children, then everyone else, but we are all standing around and then trying to queue for a long time."
Cons: "Paying for checked luggage. You should include that in the ticket price for ease of getting through check in. Plus there was not alot of wickets open during the check in period causing a mass buildup of flyers."
Pros: "Service, entertainment and comfort were the best features about flying first class when we had actually bought a regular fare ticket!"
Pros: "Service was great. Food menu has improved greatly."
Cons: "My daughter has a peanut and nut allergie and air canada still serves them on a plane. I found 2 nuts in my seat ..I had to wipe down my seat as well as my daughters"
Pros: "The in-flight staff were friendly."
Cons: "We avoid Air Canada and after this flight that will continue. First, they wanted $400 for the return trip to guarantee that my wife and I sit together. To guarantee that we sit together and that it would be safe for her 28in femurs it would be $800. Then the Orlando leg of our trip was delayed by two hours, guaranteeing that we would miss our connecting flight. They would not make arrangements prior to departure, nor would they respond to any enquiries from any of the passengers about their connecting flight arrangements. On arrival in Toronto, as we pulled up to the gate, they announced that they had found alternate connections for all but 4 passengers that we would get more information outside. There was nobody at the gate. There was noone at customs. We did not know if we had a connecting flight, or if we had to pick-up our luggage. Nobody from Air Canada gave us any information. We asked security at baggage if we should go on to connecting flights or wait for luggage and were only informed that once we leave the baggage area we couldn't return. When we got to the terminal entrance for connecting flights, we were told (by security) that we could not enter without a new boarding pass. THEY directed us to the line for Air Canada (no indication if we were in the right line, but other people in the line were in the same situation. We finally got to the counter and were informed that we were on the last flight of the night and given boarding passes. Thank heavens that my credit card has priority pass membership. Delays happen. The way Air Canada handles it turned a minor annoyance into a maximum-stress situation. We already avoid Air Canada because they took away almost 50,000 travel miles for not flying for one year. We will work even harder to avoid them in the future."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. AC put us in a hotel for the night. Thanks for the $15 dinner voucher. Almost paid for the salad. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Cons: "No food options, only beverages. Checked luggage is extra. It's a shame we're constantly losing services with flights but the costs remain the same."
Cons: "Late boarding again with Air Canada."
Pros: "Flight timings were perfect for my schedule. Boarding and departure were timely as well."
Pros: "Delayed and still on time overall great experience"
Pros: "Better than driving 19.5 hours home comfort wise but much more expensive for 4 people. Would have driven if our stay was more than 10 days."
Cons: "- Overhead storage was occupied by someone else sitting in a seat rows away so I had to store my carry on under the seat in front of me reducing my leg room even more than the cramped seat."
Pros: "Crew met all the neccessary requirements at check-in counter and in- flight.."
Cons: "Seating was not comfortable and didn't want to pay extra to secure the appropriate seating.. Ihave travelled with Air Canada Jumbo jet in the past and found it was much better..."
Pros: "Not certain the type of aircraft used for the flight from Orlando to Toronto, but it had more leg room and more comfortable seats that the flight to Orlando which was on an Airbus. The seats were a wee bit wider and the extra few inches of leg room made the difference between a completely unbearable flight and one that was "poor." (See comments about the crowding and heat.)"
Cons: "We were returning after a cruise, spent part of the day on a shore excursion before being dropped off at the airport 5 hours before our flight. There was no rep at the check-in counter until 3 hours before the flight which meant we had to sit in the terminal for two hours. If they could have had one rep on duty to check in early arrivals, we could have proceeded through security and spent time in the MCO Lounge which would have been more comfortable than the terminal. Once their check-in counter opened it took about 2 hours to clear that and security. Once on board the sold out flight, we were told it was too cold in the front of the plane; while in the back it was baking. For a flight departing Florida, I would expect the airline to have A/C running before we boarded."
Cons: "They lost our checked baggage. Luckily we did get them back within 20 hours."
Pros: "Nothing"
Cons: "Everything"
Pros: "Everyone was very pleasurable"
Pros: "The plane was a large one so it makes my trip comfortable with my 2 years and 2 months baby"
Cons: "it seems to be expensive to pay full ticket price for a 2 years and 2 months baby in addition to 1 small bag for the 2 of us."
Pros: "Flight was early"
Cons: "Drink serve very slowly not that it is important"
Pros: "Flight crew was friendly."
Cons: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."
Pros: "Flight wasn't full so could spread out a bit"
Cons: "No entertainment unless you had your own device"
Pros: "I thought the crew was friendly."
Cons: "The seats were incredibly small and uncomfortable. No snacks were offered."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "We eventually got here...6 hours late"
Cons: "Bottom line is that they appear to NOT service their planes well and Captain made poor decisions. Only flight on the board listed as "delayed" on a sunny cloudless day in Orlando. Never a raindrop and instead of leaving at noon, we left at six. 1. Took them 45 minutes to change a tire on the nose. 2. According to captain " a strange item was beside his cockpit seat and that took an hour. I assume he didn't recognize his empty Oreo box. How do you allow someone to drop a strange box in the cockpit. 3. Taxi out and a switch won't work. Sit there for 45 minutes. "We were able to reset it." Go 100 yards. Stop. "Need to do another reset." Doesn't work. Takes corporate 30 minutes to decide what to do. Return to terminal for maintenance on phantom problem. 4. Sit at terminal for a couple hours. No one allowed off. Beverages are all warm. Crew serves warm water and crappy sugar-bomb pretzels. Passengers get sick. Won't let anyone off. 5. Finally gets in the air. Crew has nothing but snacks; no real food. Beverages are warm. 6. EVERYONE misses connections."
Cons: "We had a short time between flights. Custom wasn't to bad but having to get through security again was a mess. The security guard at first location told us the floor above was moving faster and had more doors. We were in a hurry and changed lines and the other was worse we walked up to gate right in time."
Cons: "One of the bags came after 5 days as it was not loaded on our departure flight. What was worse, we were unable to get any information. Each time we called we were given conflicting information."
Pros: "Movies were great."
Cons: "Having to pay extra for a window or an aisle seat."
Cons: "Trying to take off twice and warning lights came on. We had to sit in the plane for an extra 1.5hrs and an additional hour in the terminal. Third time was a charm"
Pros: "Crew was amazing. Boarding was perfect."
Cons: "Rough turbulence, unfortunately nothing to do with the airline."
Pros: "Crew, not crowded flight and smooth. Nice"
Pros: "All"
Cons: "N/A"
Pros: "Everything except the turbulence"
Cons: "less turbulenceE"
Pros: "Entertainment is excellent!"
Cons: "Seats are very close together but the flight is short"
Cons: "N/a"
Pros: "Everything.. The best ever"
Pros: "Seating was great 11F , I will always attempt to get that seat"
Pros: "The United staff was more than friendly !"
Cons: "Not enough room to recline my seat"
Pros: "My bag made it onto my connecting flight in spite of the tight connection due to the delay."
Cons: "The gate attendant asked if I would be willing to move to a different aisle seat to allow a family to stay together. She told me it was the same seat, saying "aisle for an aisle." It wasn't--it was the worst seat in the house--last row, next to the toilet, smelled the entire flight, with no possibility to recline. I had booked my seat months in advance, so a concession offer, such as a food/drink voucher, or a seat in econ plus, would have been the right thing to do. Instead I felt like a tool. Makes me wary of doing something nice for the airline in the future. No plugs in regular economy class makes it hard to use the United app for entertainment. Also, kept getting bumped off the wifi app."
Pros: "On time"
Cons: "In flight entertainment did not work"
Pros: "Awesome service"
Pros: "Flight was delayed for luggage reasons? Seems weird. Gate was fine. Flight attendance did not do their jobs. Had to ask for water! Paid more attention to the men on the flight."
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Pros: "So kind"
Cons: "Wish everyone was like her"
Pros: "Mebbe UA learned its lesson after being skewed for a couple of customer horror stories. My domestic flight from MCO to ORD was entirely pleasant. The plane left on time & arrived on time. I noticed quite a few airport employees at O’Hare had a chip on their shoulders, as if they hated their job but needed it to live. There’s better jobs out there if you don’t like dealing w the public."
Pros: "The male flight attendant who was in the rear respectfully listened to me."
Cons: "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. She used a discriminating tone and embarrassed me in front of other people. She made it sound as if it were a shame to purchase a cheap ticket. She was arguing with another passenger before helping me over the same subject, so when I tried to explain that the smallest backpack was almost empty and fit inside the other, she was impatient, upset ignored me and was already demanding my credit card with the bag tag in her hand rushing me. I paid extra $60.00 after I had paid $25,00 for the first bag when I could have put the flexible kipling inside the Jansport if she had listened to me. The flight delayed after I was unable to defend myself and paid an unfair feer."
Pros: "The main reason why I even flew United is that I was desperate to get my destination that day and they had the cheapest flight. It helped that the Customer Service Representative ( Liz at MCO) was extremely helpful and understanding of my situation. My experience with Liz has changed my outlook on the company. There are still humans beings working in United Airlines!"
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Cons: "Put me in a later flight and cannot give me accommodations. I am handicapped and they cannot give me accommodations"
Pros: "The flight got me from point A to point B"
Cons: "The check in process was a zoo. Stood in line for 45 minutes to check in with United. Only 2 reps were working manual check ins. About 6 reps were accepting bags but mostly just chit chatting between themselves. They pointed anyone with a question to the very long manual check in line. It was very obvious they did not care. The plane was packed solid and it was uncomfortably warm on the flight."
Cons: "The boarding process"
Pros: "Everything was very smooth from beginning to end"
Cons: "Nothing"
Pros: "Everyone was so friendly and didn't get dragged off the flight :) Actually - excellent service. Arrived early"
Pros: "Great service from take off to touch down!"
Cons: "No vhangibg table in 1st class cabin bathroom!"
Pros: "Arrived on time and early"
Pros: "Good"
Cons: "Good"
Pros: "Happy with all products & services."
Pros: "Good price for flight to SFO"
Cons: "No food service. Stale snacks and paltry beverage service"
Pros: "Got to flight on time"
Cons: "Everything good"
Cons: "I wish the entertainment was complimentary."
Pros: "The plane was punctual, and the captain got us home in less time than we expected. Excellent."
Cons: "A couple degrees more of seat recline would not have bothered me from either end. I would not have felt intruded upon had the gentleman in front of me had another degree or two, and I might have been able to find a comfortable napping position that didn't leave me uncomfortable. We didn't eat anything on the flight this time, but the complimentary snacks on our other flight were tasty, and the Gin&Tonic was exactly what I needed. While we didn't pay for the in-flight entertainment, we know the entertainment is exceptional, and were only disappointed we were pinching pennies. Boarding was pleasant enough in Newark, but Orlando is a terrible airport, and people there seem very ill-mannered. Not United staff, just people in general."
Cons: "After spending $3000 on two first class tickets- my fiance was sent to urgent care and we were unable to make our flight on time. Customer service told us that they were unable to re-book us without a fee and even then they couldn't honor the tickets until 3 days later. This was frustrating given that there were numerous first class tickets available on various third party sites and united.com that would have been able to get us there the next day. Long story short I spent another $2300 to book a new flight with delta and I will never use United ever again."
Pros: "I liked how courteous the crew was"
Pros: "Great crew. On time. Very polite."
Cons: "Small seats. Tight."
Pros: "The crew was nice and accomadating"
Cons: "No leg space"
Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."
Pros: "Everything went smooth"
Cons: "Everything was great so no comments"
Pros: "The plane was clean, flight was smoothe, cost was good."
Cons: "Made me check my carry on because they stated there was no room which was not the case when I walked on ( found at least 6 spots). I requested to at least be able to look for myself seeing as how my seat was in the very back, but they refused. Also, allowed many customers to store their personal bag ( their backpack) in the bins that were oversized which should have counted as their carry on, just allowed them because they wanted to. They should have made those individuals check their "carry on". Also limited snacks available by the time they were able to provide service to my area of the plane."
Pros: "Kindness of crew"
Cons: "Both flights delayed, no entertainment on board only pay-per view"
Pros: "Texts about delays"
Cons: "Delays"
Pros: "I loved the electrical outlets! Also, the flight was not full so I had a whole row."
Cons: "Nothing."
Cons: "The seats were tiny and there was no entertainment available at all."
Pros: "Crew amazing"
Cons: "The exit seat was extremely uncomfortable. ..you can not set up your back"
Pros: "Aircraft was fairly clean and staff was courteous. Good entertainment options"
Cons: "1 hour delay after boarding on time. Rough landing."
Pros: "We were delayed by the rain/lighting 3 times so they gave everyone free access to direct tv"
Cons: "Choice of snacks"
Cons: "OMG.The Flight cancelated so my work delayed too.The service of the employees terrible when you guy send the Message for me to tell me the flight will change the time and then I go to the airport and I need help from the employee but nothing"
Pros: "40 minutes to get bags, only few came off then we waited"
Pros: "Everything was great."
Pros: "I stopped flying United because it was a hassle. Boarding was a pain. For this flight? After first class? Window seats were boarded, then middle and aisle seats. It was VERY efficient. Flight was smooth. Service crew were great. Got in EARLY."
Cons: "The cost of the internet. I chose NOT to pay for it. Thank God I didn't. Flight was only 1 hour 45 minutes. that would have been REALLY expensive."
Pros: "With all the money they make, they don't even give you a snack free. They are very cheap. I was on the flights from Orlando since 6 am. I arrived in LA 5 pm and they didn't offer even......!"
Cons: "I didn't like anything about them"

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Orlando - Thunder Bay Flights

Departure:

Orlando (MCO)United States

Destination:

Thunder Bay (YQT)Canada

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Thunder Bay - Orlando

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C$ 1,893

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C$ 338

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