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Crew were welcoming, accommodating and they worked hard to find places for all carry on.

very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before

It was great. There were some issues prior to takeoff. The weather was poor so we had to go through deicing, and we were delayed a bit by the pilots' concern about one of the engines, but that's aviation. The pilots handled everything with aplomb, and kept us apprised

I dread trans-Pacific flights. They are very long. This was my first time on Universal, and it was my best crossing ever. The staff were professional, the hospitality was great, and the food was delicious. The entertainment system filled the long flight hours. I will seek out Universal flights from now onwards. 🙂

My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.

The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.

lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.

My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.

My flight was delayed by a whole day, so I lost a day of my vacation.

How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?

Everything was excellent except the breakfast was cheap yogurt and cake ????

My flight got Delayed due to the airline. The attending Crewe in Montreal were not super helpful and I arrived 13 1/2 hours late from my original arrival time. Air Canada lost my luggage, they stated they booked me a hotel room overnight at no fee, however when I arrive to the hotel, there was no reservation. It also took me three different attempts to get the hotel, even covered by Air Canada as they were arguing that they were not responsible for this, despite it having been delayed due to the airline. Overall, the service was very very poor and what should’ve been a short five hour trip turned into a 13 1/2 hour saga with me, spending a night in a random airport overnight due to Air Canada’s errors, and searching for my luggage until 2 o’clock in the morning. I will never fly Air Canada again.

Not great. Missed my connection flight, due to AC issue. We were sitting on the tarmac for 90 mins before taking off.

Flight was delayed and rescheduled 3 times before being cancelled. Flight was also delayed on our flight in at Moncton airport on August 10th. Never flying with PAL again.

Air Canada was fine but air Canada rouge and air Canada express was terrible with luggage delays. First flight was cancelled so my luggage did not make it to my destination with me. The second flight returning not sure why but my luggage did not make it on my connecting flight. Overall terrible with handling luggage.

The flight was good. My luggage didn’t land with me when I arrived in Columbus. So grateful I was able to get my luggage back within the 2 hours😍👍.

It was out first time flying Air Canada and it was ok, comfort-wise. I hope airlines are able to get a quiet room installed for young children flying. Screaming and crying the whole time in business class is quite unfortunate. That was the only thing that really messed up the experience.

Staff were very friendly. Plane left on time and arrived on time.

Air traffic delay meant boarding started, then plane was evacuated and passengers sent back to the terminal for 1 hour. Very little information shared.

The crew was amazing! I was a bit surprised and disappointed that there was not wifi available for personal use. The only thing I would change would be the seat cushions. They are not comfortable at all for long flights.