The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pros: "Both friendly and professional"
Cons: "All is perfect! They couldn’t be better"
Pros: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pros: "Yes everything was perfect"
Cons: "Everything including food was excellent"
Pros: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
Pros: "NOTHING. Never made the connection."
Cons: "Flying your passengers to your hub so they can make their connecting flights, for a start..."
Pros: "Food and service better than typical international carrier."
Cons: "Nothing stands out - so basically no comment."
Pros: "Everything was nice"
Pros: "I liked the plane and the price."
Cons: "Boarding was crowded, hot, and disorganized in IST."
Pros: "Service was excellent"
Pros: "Large screen tv and new mivies"
Pros: "The Airbus is such an extremely "customer oriented' airplane."
Pros: "Excellent service, onboard catering and transit facilities."
Cons: "No complaints."
Pros: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Cons: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Pros: "Plenty of options for entertainment. Enough room to be comfortable in economy."
Cons: "My suitcase was lost. The crew were less than helpful on flight. Food choices were limited. Boarding process was chaotic and unorganized. Flight left an hour late."
Pros: "The flight attendants are always helpful and very nice!"
Cons: "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
Pros: "Food quality and robust Entertainment options"
Cons: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
Pros: "Food was good on both flights."
Cons: "Seating was terrible. We were in the 2nd row of the normal seats on the right side of the plane. The space between the rows of seats was much to tight, so I had to turn my legs to the side to fit into the space. I am 6'. However, I noticed that the row across from me had about 4" inches of additional space so I am thinking that the row I was on was set in error. This needs to be fixed. Also, they were much to late in turning on the air conditioning as we loaded and waited for takeoff."
Pros: "Boarding process started early and was efficient. Short flight so not much to say."
Cons: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pros: "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Pros: "Everything , the smiles the food the intertainment"
Cons: "Seats to close"
Pros: "Overall the plane was very comfortable."
Cons: "Waited on the plane to takeoff for an extra hour without explanation."
Pros: "I like Turkish Airlines they have great service. Very good entertainment."
Cons: "I was flying from Skopje to Istanbul I got only one hour between the two flights and it was difficult to convince them to let me go through the business line so I can catch my flight to LA."
Pros: "Very good customer service and entertainment"
Pros: "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
Cons: "No vegan or even vegetarian meals. Very disappointing"
Pros: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Pros: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pros: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Cons: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Pros: "i like the reception"
Cons: "i like how the crew welcome me.i all so like the food"
Pros: "Crew was very nice. I got my special meal. I am very thankful for it."
Cons: "Kosher food was ok"
Cons: "The layover was too long."
Pros: "Short but comfortable and pleasant flight."
Cons: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pros: "The best flight ever!"
Pros: "Love this airline!!"
Pros: "The entertainment choice ! Amazing !!"
Cons: "They lost track of my suitcase. I just received it"
Pros: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Cons: "Nothing at all"
Pros: "Good food. Flight was on time."
Cons: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pros: "One of the best airlines we've flown"
Cons: "Bags took long to come out in JFK even though they had priority tags."
Pros: "Prompt service throughout."
Cons: "Would have preferred gate departure and arrival."
Pros: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Cons: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pros: "Service and food"
Cons: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pros: "The food was acceptable for a person from the US. The seats were adequately comfortable but seats were shorter than our Istanbul to Dhaka flight."
Cons: "The leg room was too short for a six foot tall American."
Pros: "New plane, comfortable seats, very nice flight attendants."
Cons: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
Pros: "Short flight everything worked out."
Cons: "Delayed without explaining?"
Cons: "so good"
Pros: "Seat was wide and soft"
Cons: "Boarding was a little chaotic"
Pros: "Friendly crew, good food, lots of free drinks."
Cons: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Pros: "Seat was broken and did not recline. It was uncomfortable..."
Cons: "USB and power outlet were unable to charge my kindle.... what is the purpose of these if they dont work? Fix them please!"
Cons: "Punctuality. My flight was delayed over 1.5 hour."
Pros: "Everything on time and as scheduled. Bag were delivered in good condition."
Pros: "Nice staff"
Cons: "Seats was locked and could not be reclined"
Cons: "The flight got canceled"
Pros: "Seat is comfortable."
Cons: "It was late."
Cons: "keep providing the same great experience!"
Pros: "Complimentary upgrade to business class - wonderful!"
Cons: "Delightful service and food."
Pros: "Free Services very good"
Cons: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pros: "The best conection to Warsaw. 1 hour delayed pretty normal every where. Safe start and landing metter. I wish everthing shoud be perfect but not always. We were informed that laguage machines at Chicago were broaken and extended loading time. Perfect conection and good service."
Pros: "Funny english"
Cons: "1h 10' delayed bording"
Cons: "Worst experience in all aspects I ever had. Starting with problems with carry-on luggage. Late boarding without even explanation. Stiuardesės ignorance during flight. Open racism on plane and Warsaw airport from crew."
Pros: "The cabin staff was very friendly and attentive. The boarding process was efficient (the long time it took was owed to the large crowd entering the plane in a Boeing 787), the entertainment programme is not overwhelming, but adequate."
Cons: "The flight was delayed by almost three hours at a most uninspiring airport. The information on the delay came rather late. Although I managed to reach my connecting flight, my luggage did not. (It was sent after, though, with the next machine and reached my late the same night in the hotel.)"
Cons: "Too strict on baggage weight"
Cons: "They lost my laguage."
Pros: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Cons: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Cons: "Cramped plain; leg room no existing; on-board service mediocre at best! But I guess you get what you paid for...."
Cons: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."
Cons: "Incomfortable chairs"
Pros: "Flight was delayed by 50 min. so that 4 people from connection flights could get on board."
Pros: "The flight was good. Budapest is an easy enough airport to deal with though why LOT only has one desk available at check in for economy passengers is questionable. The second desk for important passengers did become available when there was no one in line there, but still. Flight crew, staff were all helpful and approachable. Captain gave passengers relevant information and cabin crew did the same. The Flight was problem free no turbulence no delays just well run and well organized."
Cons: "All good."
Pros: "Quick and good service"
Pros: "Crew was great. Food was good."
Cons: "No on-board entertainment."
Cons: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Pros: "it was a short flight"
Cons: "the crew wasn't so nice and helpful"
Cons: "When I handed over my boarding pass, I was told I had to walk seven gates away for an "extra security check." I am 71 years old and don't run well. I only object to the fact that they did not have the security check available at the boarding gate - or they might have called my name and sent me over there well before beginning boarding. They did assure me they would wait for me but I was the antepenultimate person to board the plane and quite upset by the whole thing."
Cons: "Entertainment system decades out of date. Worked poorly. Cabin crew kept their curtain closed, as if they didn't want to interact with passengers. Food was extremely mediocre, thank goodness I brought nuts. Drink glasses very small."
Cons: "Extra 3 hours delay over the 9 hrs wait in Larnaca Airport. After 12 hrs transient, no accommodation (food or drink) at all on LAC - WAW trip. It is awful"
Cons: "Late boarding and terrible boarding process with no proper announcements or procedures. Everyone just piling up at gate like cattle. Couldn't bother seating us together even though we booked under same ticket. Super cramped seats. Broken entertainment system on 787. Not very friendly crew."
Pros: "I am an oriental origin and the food that was served was not appealing. But, it was ok."
Cons: "It did not have vegetable, almost none."
Cons: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Cons: "Adding a checked bag was complicated and difficult. Website was hard to use and had to add bag at airport through reservation desk, not at check in."
Pros: "Everything was great"
Cons: "Nothing to complain Everithing was great thank you"
Pros: "Smooth and easy boarding and deplaning"
Cons: "Nothing, short flight"
Pros: "Attendants were nice. Flight was okay."
Cons: "Lost my bag. Didn't have vegetarian sandwich from the menu. Delayed by 30mins."
Pros: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Cons: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."
Pros: "Very helpful staff during boarding very good dinner"
Cons: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"