Maybe glass of wine would be nice at no charge
Switching flights in Halifax was a nightmare. There was no agent waiting us when we disembarked to provide my mom with gate to gate assistance as we arranged. Our flight was delayed so our window to catch the other flight was very tight. The airport was poorly marked as to where to go. The plane was fairly crowded and space available was cramped.
The flight didn’t happen because they apparently lost my check in and wouldn’t let me board.
Access to movies was rather confusing. Apart from that, I have no complaints.
While I appreciated the food (it was unexpected), it was interruptive for sleeping. We paid extra for reserved seats, but when we checked in they gave us different seats. I had to call WestJet arounf 11:30pm the night before our flight to get this fixed. We were give seats in the emengency row to resolve the issue.
In spite of purchasing premium, I felt it was perhaps the most uncomfortable seat I have flown in. The base was either broken or poorly made and had no support. Even placing pillows and blankets on the seat (1D aisle) didn’t help. It made for a long and mostly sleepless six hour flight. Crew also were very loudly talking to each other through the night making it very hard to sleep. It was purchased for the price, so I get the risk, but was not impressed.
Good value, minor delay due to waiting for inbound plane but they gave accurate information about wait time. Able to switch to a seat by my husband thanks to a kind flight attendant
There was a medical emergency that the crew handled very well. There was no “entertainment” of any sort-no movie/music/whatever. Food was typical of airlines: mediocre.
Not a tonne of food for purchase items for early morning.
Long delay die to pet mix up. Also bags took forever to get to carousel
Excellent flight crew. Very comfortable plane. Entertainment options on air Canada were great!
The flight was good. My luggage didn’t land with me when I arrived in Columbus. So grateful I was able to get my luggage back within the 2 hours😍👍.
It was out first time flying Air Canada and it was ok, comfort-wise. I hope airlines are able to get a quiet room installed for young children flying. Screaming and crying the whole time in business class is quite unfortunate. That was the only thing that really messed up the experience.
Staff were very friendly. Plane left on time and arrived on time.
Air traffic delay meant boarding started, then plane was evacuated and passengers sent back to the terminal for 1 hour. Very little information shared.
I cannot think how they could put more seats together but they did. So elbow to elbow leg to leg for these long journeys they should consider leg space at least. Since they did not offer to check people's carry one space was tight and if you did not get on first people used your assigned overhead storage so now your doing these same to another. Cascading inconvenience.
The crew was amazing! I was a bit surprised and disappointed that there was not wifi available for personal use. The only thing I would change would be the seat cushions. They are not comfortable at all for long flights.
It was a very small plane and was ok. No food or entertainment so there should be an option for NA.
We were happy with the service and cost of checking a bag
Flying with Air Canada is still better than the discount airlines like Flair. The seats are more comfortable and the on-board entertainment is better, with each seat having a built in screen and lots of content to watch. Onboard WIFI is also great to have, as well as plugs for charging. I think passengers in general are getting better at not bringing too much luggage onboard, and Air Canada is better at managing this without customers feeling like they are being taken advantage of with extra fees. I have travelled on different airlines and all seem to be loading faster, with fewer people bringing both a carry on and a personal item. Now I just bring one item and it fits under the seat so I don't need to worry about finding a place in the overhead bins. Overall, across the industry, asking customers to pay for carry on baggage is fair because it allows customers to only pay for what they need, and it helps to keep the planes on time. Kudos to Air Canada for its approach - the desired result is achieved without customers feeling that they are being surprised and caught with unexpected extra fees.
