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Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.

They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE

Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.

They again did not offer any functioning WiFi in the transatlantic crossing.

The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic

Flight was late over a hour just like the first one. WiFi was down.

Forty five minutes late for departure. Staff were pleasant. Food was adequate but not outstanding. Entertainment system was very good, as it usually is on Air France.

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

Generally good. The crew is excellent. The food could be better.

Your seats in the last 5 rows are terrible. My knees were jammed into the seat in front of me and the lady sitting there decided to recline it. Jammed my knees bad. I don’t know if I’ll fly United again.

Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.

My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.

Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!

The plane was delayed ~ 40 minutes. Communication could have been better. The entertainment was poor. We were not offered headsets by the flight attendants. The arm rest pad did not work properly, thus, I could not select what I wanted to watch.

Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse

No water on the toilets, dirty sits. 4 hours delayed departure.

My flight was delayed by a whole day, so I lost a day of my vacation.

-The cabin was ice cold - When we arrived in Houston there was no gate available -We had to wait 90 minutes for our luggage to arrive.. In the future I will avoid flying with Air Canada at at costs

How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?

Delays happen but communication and care were very low on what ended up being a long day.

Never been on a long haul flight that didn't have on flight entertainment. I hope the way back is better !

Very easy boarding. The on board snacks were not good.

They canceled the flight with no reason given they should not be in business

We had a 44 minute layover ( ??? ) to change planes for our flight to SRQ. We landed at Concourse D, and the SRQ plane was located at Concourse B, as we were told in Toronto. We got to "B4" as directed by ( Delta Help ), in less than 10 minutes, only to see the flight we booked to leave at 2:28, was showing "DEPARTED". Back to Delta Help, got an extremely obnoxious and rude clerk who gave use two options, next flight leaving 5:20, on "B12", (STANDBY). or (CONFIRMED), leaving around 8:PM, not sure of the exact time because they took our seat request and gave us another boarding pass minus the exact time. We had been waiting hours for the 5:20 flight and at the very last minute a group appeared and were allowed to board. When the "standby" folks were summoned, several were allowed to board ahead of us, even though we were there much earlier. The clerk, who gave his name as Markus, a black man with a beard, was the most arrogant. rude and condescending individual in existence. When I asked him to repeat his name he said "what did it sound like?". Had I been thinking I would have answered to me it sounded like (markasshole) which is exactly what he was. When we originally got to that gate and asked for advice, he went on and on telling me he could only comment on the flight that was in progress, that ATL was a big airport, and treated us, both, in our 80"s like we were children unable to understand the process, and directly in my face in a loud voice, shouted exactly what we were already aware of. Not one ounce of consideration for our problem, of just trying to get home. When he called out the names of the remaining "standby" people, he left several go before us, even though we were there waiting hours earlier. He called out our names, John and Nubia, looked at us and shouted out that he only had ONE, and with a grin on his face, let another standby board, and told that person that she got the "lucky" last seat, still grinning, meaning we had to wait once again for the later flight. This obviously prejudiced and biased poor excuse of human beings needs to find a job he is better suited for, perhaps dog catcher or janitor, IMHO. This entire fiasco put us home more than 7 hours later than previously indicated on our original and paid for flight schedule. If Kayak continues to offer flights with different concourse locations and with only a 44 minute layover, they might also consider a more reasonable and reliable time frame for layover. It was a horrible experience and considering alternatives to this service is paramount.

Plane was tooo small, making cracking sound felt lime its breaking down. No tv, wifi doesn’t work. Only 2 restroom

Flight was re-scheduled for the next day. No voucher for a hotel offered. Boarding was delayed by almost 1 hour. No free meal or even water was offered on board. When tried to purchase a coke, was denied because they didn’t accept coins less than 1 euro denominations. A young male flight attendant was especially rude and unhelpful.

My connecting flight was switched without proper notice. Spent the night at the airport. Missed my hotel room and rental car due to this inconvenience. Trying to remain positive.

Unable to connect to their entertainment 'app'. Otherwise fine. Maybe a bit chilly.

Very friendly staff at the check in.crew was excellent in side the plane & service was great 👍

The Flight Attendant was particularly helpful to my wife, who was having a bad day.

The crew was excellent, taking off and landing was great, but the seats weren't comfortable and we didn't have any good food.

Ok, a very small soda in a small glass was all that was served. Pitiful. Comfort seat was not, no legroom at all would not recommend comfort class, not worth the extra.

Delays, cancelled, re-booked, cancelled, re-booked. Arrived too late to do pre-paid tour. So tired went to bed early

terrible delay then had to change planes then delay again

Flight was cancelled 2 hours before we needed to leave. Spent 1.5 hours on hold trying to speak to an agent. Was given the option of travelling to Montreal and flying out of that airport rather than adding a full extra day to the trip. In flight entertainment did not work during the Montreal flight. "Snack" consisted of a single cookie. I would rather not book with Air Canada in the future. It's frustrating to not have choices as a consumer.

We were delayed. Only got 1 snack. Seats were comfortable in preferred seating.

Assistance with wheelchair was very good. leg room was comfortable

2 hour delay and no one informed us about it. They left us sitting in the plane for an hour and a half without even offering us water.

the seats don't even have a screen hence no entertainment and they just give you water or coffee.......no cookies or anything. it is a relatively short flight (3.5 hours) but still a little more snacks or entertainment would be good, especially because it is not really cheap. plane was really new and clean and on time !

I recently had a very disappointing experience with Lufthansa during my round-trip flight, and I feel compelled to share my concerns. Here are the main issues I encountered: 1. **Global Entry Issue**: I added my Global Entry number during check-in, but it did not appear on my boarding pass. This same issue occurred on both my outbound flight to Munich and my return flight to Boston. Despite calling customer service twice for assistance, they were unwilling to help over the phone, which was incredibly frustrating and stressful. 2. **Delays**: Both flights experienced delays, further complicating my travel plans. Punctuality seems to be a significant area of concern for Lufthansa. 3. **Food Quality**: The meals provided were unhealthy, felt cheap, and lacked flavor. Given the airline’s reputation, I expected much better, especially on long-haul flights where meal quality can greatly enhance the travel experience. 4. **Beverage Service**: The beverage cups were disappointingly small and often not filled to capacity, leaving me feeling unsatisfied, particularly on lengthy flights where staying hydrated is essential. I chose Lufthansa based on positive reviews from good friends, but my experience has left me very dissatisfied. I will not be recommending this airline to anyone in the future. Overall, my direct flight experience was far from satisfactory, and I hope they address these issues to improve the experience for future passengers.

Connection time and departure time were both changed to cause undue stree on older people who cant run through an airport

The plane was 3 hours late. What more can I say?!.. This, plus my horrendous experience of the second leg of my trip in where the plane had to be boarded (off and on) without escalators.. but not-covered outside regular steps…!! No… this is my last flight with Lufthansa!! Never again!

We were delayed so long that I missed the next flight. I should’ve arrived in Catania at 4 o’clock and arrived at 1 AM. The late departure was due to a water leak due to a dirty filter, according to the flight staff, and that seems like something that should’ve been taken care of before the flight. It’s too simple of a mechanical problem to make you miss the whole day.

The plane was clean and the staff courteous and professional. The seat bottom was uncomfortable but only after many hours. It had a pressure point that left me a small bruise on my right leg (very surprising). The pasta was terrible (hard on the edges sticking out and soggy on the bottom edges) but I guess that's how it comes out in a microwave (?). The entertainment was glitching and shutting off every 20 minutes or so but, in the end, we made it home safely with very little turbulence and that's what really matters.

Loved flying with this airline. Professional, courteous staff who did everything possible to make the long flight comfortable!

I understand that German food tends to bland & tasteless, but please try to incorporate some flavor in your food. Also, always have chicken as one of the options.

Not the best overall, had challenges during boarding due to the weight of my carry-on (over 8 kilos). Interesting enough they don't check all carry-on bags. It was very stressful as Discover worker kept insisting, I had to check my bag. I finally was able to get an exception to keep my carry-on, however, I felt racially discriminated and embarrassed by this. The flight did not have WIFI access and the timing to connect between flights is not enough. As the flight leaving Philadelphia to Frankfurt was delayed, I had about an hour to make my connection. I had to run and ask people to let me go first during immigration and security so I could then barely make it to my next flight, and it was the same process on the way back. It was a disappointed experience overall.

Paid for aisle seat and got a middle seat in back. One of the more uncomfortable flights I have been on. Impossible to get a refund.

Seats did not have enough legroom. Reclined seat in front meant very little room to move. Tablet for movies was difficult to tap on. Food was excellent. Staff excellent.