I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Very good crew. Food service above average. Seats very small for a 12 hours flight.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
They again did not offer any functioning WiFi in the transatlantic crossing.
Flight was late over a hour just like the first one. WiFi was down.
compared to other business class journeys, the hard product is okay..but the service of the staff is underwhelming. They are very senior and seems only to care for the colleagues they upgraded to biz and to themselves , I was not offered food before after 1 1/2 -2 hours, and the menu had one dish and the food was not that. And i could not get the breakfast.. just coffee and a croissant. i have type 1 diabetes .. luckily i had my own food. was low in sugar after sleeping and woke up 55 minutes before landing .. not able to get food anymore !! so bad business experience!
The food service was absolutely rubbish. Very arrogant crew. Does Scandinavian airlines think everyone eats meat??? I paid for my flight but could not eat anything because I am vegetarian!!! I was hungry for 7 hours . I demand for refund! This is absolutely unacceptable!!!! If you want more customers keep an open mind!!! Cater to all meal needs. I have flown many airlines and I never make a special request online never! They always have vegetarian options. SAS has no idea of customer service. Shitty service
Flight & service all top notch but online check-in a poor experience. Clearly a glitch on their website which prevented completion via my Android device. Also no easy way to provide this feedback to the airline so they can fix it!
Staff was fine. But plane offers very few free services.
Entertainment system caused delay. But order was restored within one-hour into the flight. Service was good.
It was my wife and me traveling together. We purchased more expensive Economy Plus tickets, but the seat selection was not available, although this was the main reason for buying the more expensive tickets. When I called SAS, I was told that the seats could be selected once check-in is open, i.e., 30 hrs. before departure. On the inbound flight, I could check in only the first leg (Boston-Copenhagen) but the system would not allow me to check in for the connecting Copenhagen-Split flight. On the return flight, I was not able to check in and, therefore, select two seats together at all. I even received an email from the SAS stating that the check-in was open but when I attempted to do it, the system would not allow it. Trying to get help by calling SAS customer service was no help at all. Although there are signs at Boston Logan Airport implying that there is a Scandinavian Airlines lounge, there is not one. We were sent to Delta Priority Lounge where we were told that it is for business class passengers only, although the terms of Economy Plus state that the fare includes access to a lounge. The seats and the legroom were no different than standard economy cabin seats. On the flight to Copenhagen, my table was broken (not unfolding completely), so I had to hold the food tray with all the food in one hand while trying to eat with another. Overall, it was definitely not worth it paying for the Economy Plus tickets. Based on my overall experience, it is very unlikely that I will consider flying SAS in the future.
Flight delayed 3 hours 45 minutes. Connecting flight changed. Would have missed cruise ship. Had to cancel return flight, because we couldn't just cancel flight to Nice.
The flights from EWR to Stockholm and from Copenhagen to JFK were great. Love everything from SAS
It was a rather short flight. The meal given was a sandwich which did not look appealing at all. Unlike other European airlines, SAS did not leave the middle seat empty for the higher fare paying customers. Luckily since the flight was light, I could move to another row with no other passenger.
When we arrived in Bergen and opened our suitcases, we were shocked! We checked 2 of 3 suitcases and the contents of these 2 suitcases was completely wet!!! It was raining in Oslo and Bergen, but not a hard rain. It seems that someone had gone through our suitcases. There was even sand in the suitcase such that everything had to be laundered when we got to Bergen! We had plastic bags in our suitcases and they had been opened and the interiors of the bags were wet!!! Our valuables were all in our carry-on so nothing was actually stolen. What happened here was unacceptable! There is someone working for Scandinavian Airlines who is not honest and really messed things up for us. Not so sure I would fly SAS again… Marna Skaar
Crew was friendly and helpful; cabin seemed roomy even in economy class.
The air hostesses were pleasant and helpful Food was great
Everything was great, ON time decent meal, smooth flight. There new entertainmnet system is difficult to navigate. Older one was better.
The flight attendants that assisted me were exceptionally nice, kind and helpful
Something wrong with the plane so had to deplane and waited over 2 hours to finally leave
AC needs to update their fleet. Too many mechanical issues, dated planes and too many delays
Very uncomfortable flight: unhappy crew, wifi not working, touchscreen not working, food terrible (‘warm turkey and egg sandwich’ was squashed to an unappetizing mass about 1 cm thick) and the low-quality earphones that AC normally provides free of charge were now being sold for $3.95. I’d like to say I won’t fly with Air Canada again, but their flights are normally better so I’ll likely chance it again.
They charge 5 dollars for plastic headphones for a flight of 1 hour! Seats are awful. Service is terrible.
The flight was good, the inflight tv's are too old and hard to work
A snack would have been nice instead of having to buy food.
