Crew were welcoming, accommodating and they worked hard to find places for all carry on.
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
It was great. There were some issues prior to takeoff. The weather was poor so we had to go through deicing, and we were delayed a bit by the pilots' concern about one of the engines, but that's aviation. The pilots handled everything with aplomb, and kept us apprised
I dread trans-Pacific flights. They are very long. This was my first time on Universal, and it was my best crossing ever. The staff were professional, the hospitality was great, and the food was delicious. The entertainment system filled the long flight hours. I will seek out Universal flights from now onwards. 🙂
My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
-The cabin was ice cold - When we arrived in Houston there was no gate available -We had to wait 90 minutes for our luggage to arrive.. In the future I will avoid flying with Air Canada at at costs
We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The flight was good. My luggage didn’t land with me when I arrived in Columbus. So grateful I was able to get my luggage back within the 2 hours😍👍.
The ground staff was so rude in Toronto airport ...very rude and did not answer simple questions, and made me look like a fool. Very rude ground staff.
As previously mentioned in last review , seats are small and uncomfortable, and baggage fees are high!
We got home a day late because of mechanical problems and that they wouldn’t put us on available other flights.
The Flight Attendant was particularly helpful to my wife, who was having a bad day.
Well organized check in and boarding. Aircraft had comfortable seats and lots of leg space, both ground staff and crew members were nice.
The flight was good they didn’t take off on schedule
It was a pleasant flight all around. The staff were courteous and it went by quickly. The pilot was great and the plane, well, I just couldn't do it without them. Blessed to arrive safely, thank you.
The connecting flight was delayed and though months in advance, airline changed the layover from 4 hours to 13+ hours. To go back to a 4 hour layover, we'd have to pay $1000+ extra PER PERSON.
Flight cancelled after 1 hour delay No explanation Auto Rebooked to a flight the next day
