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Loved the courtesy and punctuality. Very professional and most importantly on time.

Accessibility serious problems in Viena airport making it seriousely difficult in in-between gates and boarding travel. Pretens of breakfast and service care in the economy pathetic.

We had a wonderful experience overall. The only issue was check-in our luggage at the Split Airport counter. It was very confusing because we needed to pay for baggage.

Leg room and seat back not a good recline (middle seat)

Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me

My flight was changed, you over charged me for a change fee and seats that I did not get, I was out on standby with Austrian airlines. You stile $600 from me.

There was not enough sparkling water available during the flight from LAX to Vienna.

From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.

There were a number of passengers scheduled to transfer to the flight from Vienna to Warsaw. None of them made it because the crew failed to assist them in getting to the gate for the Warsaw bound flight in time. It could have been done very easily with proper assistance.

Food: my selection was pasta with vegetables, though it was potatoes not pasta. Breakfast was 2 rolls and some sort of spreads— not sure what they were. Worst thing was that we had to wait for over 90 minutes for our bags to show up at O’Hare

Connecting time in Zurich was 50 minutes. We had to rush due to delay previous flight. To short for our luggage, got it only with 24 hours delay

The Swiss airline is excellent. Seats ate comfy, spacious and free wifi that I enjoyed a lot on my trip

The flight was very nice but the food selection for the people in the last rows was limited to vegetarian meals only. I think vegetarian meal should not be offered as a main selection.

We’ve never been more uncomfortable on a flight than we have on this particular one. The seats in front of us reclined so far back that when the person reclined their seat of broccoli, it almost hit me in the face and left me with literally no room to move that said I had to recline my seed in which made the person behind me upset. It seemed like the seats also would recline without even pressing the button in the armrest and would unrecline as well for that same reason, and it also seemed that some seats reclined more than others. The bottom cushions of the seat were so thin that even after one hour of an 11 hour flight, our tailbones were so sore. It seemed like an overall old airplane. It also didn’t have individual air vents and it was extremely hot the entire flight. Several passengers were commenting on how hot it was. The breakfast was some kind of flavorless triangle, puffy egg, laying in a watery bed of steamed peppers and onions and spinach. It was not appetizing at all. The flight crew was extremely nice so that was a nice thing this flight attendant. They let us try different types of Swiss sodas, which was really nice and the dinner was actually delicious but still overall given the other considerations. It was pretty much a miserable flight without basic seat comfort.

The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒

Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.

I thought the flight crew was very attentive and the food was excellent. The only issues I had were the flight delays. A small one out of Sarajevo and a longer one out of Zurich.

Thank you for waiting for us after our first flight was delayed

Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.

We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.

Everything was excellent except the breakfast was cheap yogurt and cake ????

My flight got Delayed due to the airline. The attending Crewe in Montreal were not super helpful and I arrived 13 1/2 hours late from my original arrival time. Air Canada lost my luggage, they stated they booked me a hotel room overnight at no fee, however when I arrive to the hotel, there was no reservation. It also took me three different attempts to get the hotel, even covered by Air Canada as they were arguing that they were not responsible for this, despite it having been delayed due to the airline. Overall, the service was very very poor and what should’ve been a short five hour trip turned into a 13 1/2 hour saga with me, spending a night in a random airport overnight due to Air Canada’s errors, and searching for my luggage until 2 o’clock in the morning. I will never fly Air Canada again.

Not great. Missed my connection flight, due to AC issue. We were sitting on the tarmac for 90 mins before taking off.

Flight was delayed and rescheduled 3 times before being cancelled. Flight was also delayed on our flight in at Moncton airport on August 10th. Never flying with PAL again.

Air Canada was fine but air Canada rouge and air Canada express was terrible with luggage delays. First flight was cancelled so my luggage did not make it to my destination with me. The second flight returning not sure why but my luggage did not make it on my connecting flight. Overall terrible with handling luggage.

The flight was good. My luggage didn’t land with me when I arrived in Columbus. So grateful I was able to get my luggage back within the 2 hours😍👍.

It was out first time flying Air Canada and it was ok, comfort-wise. I hope airlines are able to get a quiet room installed for young children flying. Screaming and crying the whole time in business class is quite unfortunate. That was the only thing that really messed up the experience.

Staff were very friendly. Plane left on time and arrived on time.

Air traffic delay meant boarding started, then plane was evacuated and passengers sent back to the terminal for 1 hour. Very little information shared.

The crew was amazing! I was a bit surprised and disappointed that there was not wifi available for personal use. The only thing I would change would be the seat cushions. They are not comfortable at all for long flights.