Food was very poor, seating capacity was poir
Pros: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Cons: "Good Guidance Proper behavior from airport crew"
Cons: "The crew's attitude. It was pathetic."
Pros: "On time departure"
Cons: "Check-in at the gate was opened only 40 mins before the flight"
Pros: "The entertainment was great and the crew was very friendly and helpful"
Cons: "The ability to access bathrooms after turbulence has ended"
Pros: "Crew was great"
Cons: "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
Cons: "No comment"
Pros: "Great crew, comfortable flight"
Cons: "the inflight food needs to be more accommodative"
Pros: "Comfortable seats. Good food."
Cons: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Pros: "Excellent service"
Pros: "Crew was very nice"
Cons: "Seat was very uncomfortable (in comparison to the other emirates flights I’ve taken), and the bathroom was very dirty (trash was full and towels were piled up on the sink)."
Pros: "Neat and clean. People at Newark airport"
Cons: "Service of air host. Attitude of people at Dubai airport"
Cons: "Seat is not comfortable."
Pros: "Lucky to have the seat free next to me otherwise not much else good."
Cons: "Was supposed to be a A380 but they changed the flight to 777. I only flew with Emirates to be in the more spacious A380 otherwise I’d have chosen another carrier at better price. I also paid to choose seat which naturally didn’t apply any longer and was put at very back of plane so that money was wasted. They could have at least advised but the attitude was blaze and not willing to even speak to me."
Cons: "Took a long time to get the crew together after the plane was ready"
Pros: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Cons: "The delay"
Cons: "Nothing. The video quality and sound were not great"
Pros: "Comfortable seats, good entertainment and nice crew. The flight was good so I could sleep from time to time."
Cons: "The flight was supposed to have one stop in Dubai. But the return route was changed so we had 2 stops, one in Dubai and another one in New York with long hours until the next connection. I arrived in Seattle a day later which made me lose a working day."
Pros: "Staff was courteous, even to some (1) unruly person at check in."
Cons: "Hello- The system for online checking was down (I think) it took a lot of time to check in. By the time we got to passport control, there was a huge line and an hour and half was left before take off. Anyways we joined the line. Half way through, 45 min before flight (flight was eventually delayed for an hour I think but we did not know that at the time) we realized that we were definetly going to get late and were looking for any Emirates person (whilst in line) who could guide us. Eventually someone did came and told a group (some way ahead of us) that people flying to Lahore and Karachi can go to another office for passport control (we ran to that office). I believe instead of sending 1 person to a line of say 300+ people to fetch for people for Lahore and Karachi can devise a contingent plan for these kind of situations. Maybe use a hand held digital board asking passengers with Flight no:XXX to head to a place so and so. Maybe megaphone can be used. Instead of passenger anxiously trying to get to 1 person whilst keeping in line to get some important information. In flight I used the button twice to call a crew member for some juice and water. But nobody came. But that might be understandable as there was a lot going on some 1 hour after dinner I think and is not a big problem. Don't know what kind of coordination they have with Dubai airport staff, seemed least bothered."
Pros: "Smooth flight"
Cons: "The food"
Pros: "The in flight crew was friendly and helpful."
Cons: "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
Pros: "Nothing comfort level very low. Very poor service. Looks like how to make more money by robbing customers"
Cons: "Bought the ticket from internet after paying found baggage allowance only 20kg tried to contact airline additional 10 kg luggage price was more than the price of ticket. Seating was awfully I am 6'3" did not fit in middle seat requested several times for isle seat my legs were sticking out each time I have to get up to let pass the passengers and staff safety hazard. Have to pay additional 70 pounds sterling for under 3kg."
Pros: "night flight but well able to sleep on this flight"
Pros: "service , crew , food entertainmentminimal"
Cons: "not much"
Cons: "Kayak booked the ticket through flight network and when we reached airport the airline staff was not able to find the ticket. The flight was missed in trying to find what went wrong and when called the flight network they told that due to insufficient time between booking and departure time they canceled the reservation. No message was sent for cancelation and it caused a lot of troubles and grief to all involved."
Pros: "Great as expected"
Cons: "Crew behavior was not up to the standard, need yo work on it"
Cons: "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
Pros: "Good entertainment"
Cons: "Stawardess took too long to collect trays after we had eaten.at least two hours."
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Pros: "Great plane (new) Good food Boarding was very very smooth"
Cons: "The crew was OK, some of them where a little "grumpy" There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi..... the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that."
Pros: "The entertainment options are excellent and legspace on the aircraft is good."
Cons: "For a 14 hour flight there are no water bottles provided. You need more than the couple of cups of water provided on the flight, and it is not practical to keep on asking for more water from the crew. Quality of food (Asian veg) was not very good."
Pros: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Cons: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Pros: "Everything Emirates is the best"
Pros: "Overall good flight and experience. Service defines EK from others."
Cons: "Boarding a bit disorganized and seats are very cramped up."
Pros: "On time. As comfortable as coach can be. Crew was friendly and helpful. The bag checkthrough/transfer from flydubai to emirates worked fine."
Cons: "Cabin temperature could have been warmer. The seat backtouch screens are aging a bit. They don't track well on the edges of the screen."
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "It is the best airlines in the world ."
Cons: "Check in an hour early!"
Pros: "Time to time food arrangements"
Pros: "Flight attendants were patient and kind despite tension between passengers due to lack of overhead space."
Cons: "Very rough flight and every set of earphones were defective."
Cheaper price compare to Emirates and Qatar.
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "Service ,food"
Cons: "Boarding take long time"
Pros: "Good Food. Polite treatment of Customers. Good Luggage allowance Lots of "little extras.""
Cons: "Very cramped seats. Very slow boarding. Needed to wait at 4 different security checks when transferring from one TAF plane to another -- after 2 security checks/waits for 1st TAF plane."
Pros: "THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT."
Cons: "RAN OUT OF MAIN DISH (ATLEAST ONE)"
Cons: "Missed this flight due a layover and had to wait in the airport overnight."
Pros: "The service was nice and courteous"
Cons: "The seats were extremely uncomfortable.I have traveled business class in other airlines for same price and their comfort level surpasses Turkish airlines by a huge margin."
Cons: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Cons: "Staff was less than friendly and seats were not very comfortable in coach."
Pros: "Crew is amazing food is good plane is clean and comfortable"
Pros: "Friendly crew, entertainment system"
Cons: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Cons: "The airline lost our luggage and still has not been able to locate it. In this time with all the technology it is quite disappointing that it’s been over a week and still no response. We have conveyed the seriousness of the matter to the Airline but still no response. Very disappointing experience."
Pros: "The flight attendants are always helpful and very nice!"
Cons: "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
Pros: "Flight was ok"
Cons: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Cons: "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."
Pros: "Earlier the dinner was served early in the flight and light breakfast before landing in a 5 hour flight. They are miser now as just serve one late dinner after 2 hours in flight."
Cons: "As above"
Pros: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Cons: "Reaction of crew to passengers call needed improvement."
Pros: "they do really their best- they have a good standard."
Cons: "english is hard to understand"
Pros: "Good service"
Cons: "Departure delay"
Pros: "awesome flight awesome food"
Cons: "My luggage arrived wet unprotected fron rain"
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Pros: "Great food!"
Cons: "The aircraft looks a little old."
Pros: "Big plane"
Cons: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"
Pros: "the entertainment options were plenty and the crew was very warm"
Cons: "The leg room was not sufficient"
Pros: "The entertainment and services of crew"
Cons: "The vegetarian food was not that good..it can be made better."
Cons: "terrible delays and little assistance in Warsaw from turkish airline desk"
Pros: "Service, Food, Crew, short announcements, boarding, entertainment"
Cons: "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
Cons: "Very poor experience , no clear gate assignment prior to boarding , i missed this flight due to no gate info poping on the monitors. Bad customer experience , No manners no proper English, By Far the worst experience."
Pros: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
Pros: "Crew was professional, pleasant"
Pros: "The steward went out of his way to accommodate my special dietary request"
Pros: "There was a delay in take off over 54 minutes. We had only 30 minutes to catch the connection flight at Istanbul airport and no one guide us in the airport to which gate we have to go. It was very hard for my wife to run with me all the way to the next gate (she is diabetic)."
Pros: "What's to like about being in a 737 for over 6 hours?"
Cons: "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Pros: "Flight in early November, where flying was very relaxed and spacious."
Cons: "TV and Lights gave me a headache, but nothing you can do."
Pros: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Cons: "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"
Pros: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Cons: "I didn't like the food, crew. Most crews didn't SMILE, din't greet properly. It is very disappointing. Why they don't Smile? During my trip to Atl to Istambul I asked one crew to give me some water. But she didn't give me. After then I asked another crew. It made me very upset. I am not satisfied about food. It is not standard. It needs to be improved. Train your crews how to SMILE and Greet."
Pros: "Courteous and efficient crew."
Cons: "Flight delayed and lack of communicatiob"
Cons: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"
Cons: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Pros: "Helpful cabin crews"
Cons: "Interval between servings of meal is too long"
Pros: "- nice treats around take off (turkish delight and Superman v Batman Chocolate cake) - good in-flight entertainment selection"
Cons: "- service was slow and steward/esses took awhile to respond to service calls; were not that friendly - trash wasn't picked up"
Pros: "Overall, it was a pleasant flight with good food and entertainment."
Cons: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
Pros: "At Lisboa airport, I was checked in by Antonio. Most helpful checkin guy I've ever spoken to in my years of traveling. The food is always impressive (for airline food) and they give you a lot to drink. The last time I flew, there was an Autistic passenger throwing a fit and no one seemed to do anything. This time, a person was really upset with his companion on the flight and began screaming. The attendants helped calm him down and fixed the situation quickly. I guess last time they must've just let it happen because of the disability so there's not much they can do in that situation."
Cons: "Not a big ran of the Turkish Airport. Everything is pretty cheap for an airport though if you bring Turkish Lira. They tend to round the price up a bit if you pay in USD or Euro."