Cons: "There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying"
Pros: "Crew was amazing. Boarding was perfect."
Cons: "Rough turbulence, unfortunately nothing to do with the airline."
Pros: "The crew was great. Not some of the gate agents."
Cons: "Re-routing us better not to miss the flight."
Cons: "The air circulation is really troubling. Strong wind was nonstop blowing for almost 30min. It was cold and very uncomfortable."
Pros: "..."
Cons: "I got stuck in the airport through the whole night"
Pros: "Everything"
Cons: "Not much"
Pros: "Excellent crew and service."
Cons: "Food was terrible - extremely small portions and tasteless."
Pros: "Nothing"
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Pros: "Crew was great."
Cons: "The tv on my red eye was not working and the light kept me up."
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "Updated seats and comfortable seating. Decent leg room"
Cons: "Snack for purchase and no power adapters in seats of the rear of the cabin . No IFE"
Cons: "No entertainment."
Pros: "Steward and Stewardess very nice and helpful"
Cons: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Pros: "The food and the attention of the crew was excellent I saw three movies in this long trip"
Cons: "I am not happy with the service of the Counter in Munich. I had my seats reserved in march when I bought the tickets and the employee without my autorization, changed my seats and my wife and me traveled separed. The position in my seat 2D was terrible. Everybody walk in the aisle and touch me several times. It is better to travel to Europe in European Airlines."
Pros: "Food was not tasty. Some crew members weee to task oriented and it is make them less friendly"
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Pros: "It was great"
Cons: "All good"
Cons: "Baggage was lost."
Pros: "Despite delay, flight arrived at gate on time."
Cons: "Insufficient meals available for the passengers. Flight time was moved back twice and then up. It can really cause problems for people when departure times are moved up. In flight programs were good but no headphones provided. Good thing we brought some!"
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Pros: "Not much. We did arrive intact. Crew was pleasant"
Cons: "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Pros: "On time. Comfortable"
Pros: "Everything went swimmingly"
Pros: "Flight was on time"
Cons: "Cramped seating."
Pros: "The flight was on time and the crew was great. No complaints for the air and the ground team at all"
Cons: "WiFi and TV it's way too expensive No free options to entertain yourself. At least give us a USB port on the seat to access my mobile device. Very narrow seats"
Cons: "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."
Pros: "Super friendly and helpful"
Cons: "all pretty good"
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "The flight & crew were great"
Cons: "A cookie? C'mon man. I couldn't download the United app & didn't know I had to."
Pros: "The Pilot is very proffesional."
Cons: "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
Pros: "Crew was polite."
Cons: "United can't get anywhere on time. It was a beautiful day no weather issues and we were still 30 minutes late. This is the 7 th time this summer there have been issues with united out of Bangor or Portland. I'm going to always take jet blue in the future."
Pros: "Boarding was easy"
Cons: "We did not get headphones. We were told by a very flip attendant that they ran out. No apology! It was a long flight without entertainment. On our trip TO Hamburg, we had earphones, but NO screens. So both our flights, to and from Hamburg, were disappointing"
Pros: "I was very cold because I take blood thinners. I was sitting directly behind first class in coach . The first class crew was passing out blanket to anyone who wants one. Several I tried to get a crew member attention which she ignore . I was told I couldn't have a blanket because they are only given to first class customers only but on my flight to Batltimore I was given a blanket in coach"
Pros: "Got upgraded to Economy Plus ... how nice to have some extra legroom on a long flight! LOTS of movie options for the 6 hour flight."
Pros: "Steward was nice."
Cons: "To little of a plane for the flight"
Pros: "Best flight attendants!"
Pros: "Very clean and friendly"
Cons: "Nothing"
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Pros: "Flight was on time"
Pros: "Flight attendants were great, all smiles and very kind."
Cons: "The United staff at the gate desk were terrible. Very rude, unwilling to take care of customer requests or even try to show any customer service."
Cons: "Plane was delayed 3 hours. We board then have to reload because needed a o change crew"
Cons: "Is a seatback tv too much to ask for?"
Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"
Cons: "sat in line for over 40 minutes once pulled away from the gate waiting to takeoff. no free internet. took a long time to board - let too many people on board with carryons that would never have fit in the sizer box if the gate crew directed them to try it. no gate personnel upon arrival - sat on tarmac for 15 minutes to get someone to guide us to our gate."