Cons: "I got stuck in the airport through the whole night"
Pros: "nothing in particular"
Cons: "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
Pros: "good movies to choose from"
Cons: "slimline seats on a 12+ hour international flight are torture"
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "Was okay"
Cons: "Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation"
Pros: "Getting off the plane. The unusually chipper voices telling us “B-bye”"
Cons: "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
Cons: "No entertainment."
Pros: "Flight was on time and we arrived earlier than scheduled time"
Cons: "I only had an hour to catch this flight because my flight from Vienna to Chicago was half hour late to park at the gate, and was scrambling in the busy O'Hare airport to go through passport check, customs, catching the train to go from Terminal 5 to 2, passing through security (YET AGAIN!!!) and running to my gate They didn't even offer some water Took longer than usual to get our luggage"
Pros: "Steward and Stewardess very nice and helpful"
Cons: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Pros: "The variety of TV shows."
Cons: "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
Pros: "Really liked the comfortable seats for the transatlantic flight"
Cons: "Meal was just ok"
Pros: "service was very good...food and drink was good....lay flat seats are marvelous for a nice restful flight....flight left SFO early and reached CDG early. all around outstanding job for United.... as footnote, the fare we found on Kayak was really unbeatable...."
Cons: "this flight was all good!!"
Pros: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Cons: "Everything was perfect!"
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Pros: "fast take off and good service."
Pros: "Arrived on time"
Cons: "Distance between gates"
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Cons: "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
Pros: "Ahead of schedule"
Cons: "Plane was hot. Light sweat almost whole flight"
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Cons: "Baggage was lost."
Cons: "No customer service; rude One flight attendant had an issue with hand (constant shaking; parkinsons??) which interfered with duties. Flight delayed"
Cons: "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
Pros: "No flight delay"
Cons: "Food, Wi-Fi, entertainment"
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Pros: "Food was actually pretty good."
Cons: "In flight entertainment system was broken my entire flight and my husband's was broken for a portion of it. It looked like the screen was seizing and I couldn't turn off the screen. The flight attendant tried restarting it multiple times but there was no other troubleshooting to fix it."
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Pros: "Movies on personal device"
Cons: "The food was mediocre and drinks served a long time after the meal. I had a log (daylight) flight and attendants insisted that all blinds be down and then the lights were turned off in plane. No one was sleeping and most watching TV. I as a reader of books was inconvenienced by low light."
Cons: "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
Cons: "Short flight everything was fine"
Cons: "Wine not good for price. Has to check carry-on bag."
Pros: "The food really was tasty"
Pros: "The Pilot is very proffesional."
Cons: "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
Pros: "Early boarding, window seat"
Cons: "3 to a row, person in front reclining, man next to me had point of elbow on controls for video screen and pushed my volume to the very highest point! Too crowded and close."
Cons: "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Cons: "Pay for ticket and couldn't get a seat assignment. Had to go to the kiosk before my flight and try to get a seat. It processed for 5 minutes while I waited thinking it was stuck. Finally it told me there were no seats available unless I wanted to pay for upgrade. Gee I thought a seat came with the price of a ticket. Then there was no shoulder room in the seating and I am an average sized person. There was leg room because it was an exit row. Then they tried to sell me a round-trip ticket that was more costly than buying individual tickets. What a scam."
Pros: "The crew was great and the food was passable"
Cons: "The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it."
Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Cons: "Is a seatback tv too much to ask for?"
Cons: "First flight was delayed, missed next 2 connecting flights. Next flight home wasn't for 24 hours, so had to pay for my own hotel + another $200 for a rental car to drive 5 hours home. Made it home 1.5 days later. They lost my bag, bag made it home 3 days later. Overall, worst travel experience of my life."
Pros: "You can carry up to 16kg in your carry on. That's great."
Cons: "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
Pros: "Movies were ok."
Cons: "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
Pros: "The crew spoke Mandarin and were very friendly. The food has definitely improved since the last time I flew this segment. I think UA is feeling the competition from the Asian airlines and improving their services to better compete. The seats are definitely more comfortable than the domestic flights. It was a comfortable flight and we landed right on time."
Cons: "The seats are still smaller than some of the Asian competition."