Everything I was good except food quality is very poor
Boarding for business class passengers can be improved. Also, when debarking the aircraft, Economy passengers are let off first due the way the configuration of the cabin upstairs.
It was great, a little more leg room would have been better particularly since we were in premium economy
The boarding process was smooth and the stewardesses were nice. Some delays with drinks at the end of the flight, but no issues.
Excellent comfort and entertainment. Service poor..Food average with little choice.
Good food, real silverware, polite staff, smooth landing, charging plugs, good entertainment options.
Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The service was excellent. We flew coach on this leg of our trip and it was still very pleasant.
The ground staff on Islamabad is horrible. The on board services are excellent.
Horrible. After paying for seats, I was cramped, my daughters legs kept hitting the seat in front, I had no overhead bin space and no help from stewards on board, the food was served cold, when asked for snacks was told to wait and never received any, the flight was cold with no temperature controls. Entertainment was outdated. I booked this through partnership with American Airlines but will avoid in the future.
Horrible. After paying for my seats, I was cramped, had no overhead bin space, freezing as the flight had no temperature controls, the food was awful and served cold, when asked for snacks was told to wait and then never received any. I booked this flight as a partner through American Airlines but will avoid in the future.
Took a long time for boarding. The flight was comfortable.
Flight was delayed due to slow boarding process by etihad. Update food options and movies as well.
Should have had business class line in immigration. Food quality suboptimal
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.
Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.
Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.
I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.
5 unnecessary control before get in the craft. It is exagerated and very inefficient
Not worth pay business classs and get service economy class
Turkish Airlines overbooked the flight and they did not allow me to board the flight even though I had the proper boarding pass and was at the gate on time. Simply unacceptable.
The WiFi setup on the plane is needlessly cumbersome. Simplify the interface and login.
they have cancell the flight for no reasons and 24 hours my parents were in the Airport they did not give them any hotel any food, I hate Turkish Airline.
Boarding process is one of the worst i have ever seen. Poor planning and lack of experienced staff is vert apparent. Seat changes till the last minute was an added stress to the process.
I liked the ability to walk and stand in the crew area. I hated the security check experience before boarding. The airport staff were so rude, yelling at us unnecessarily, delaying us on purpose, and even threatening to call the police on us!
The flight starts at 7am from New Delhi, a supremely inconvenient time, especially, if you are coming from another smaller city. Please consider moving it to 4am or 5am.
3 hours delay to start with and then food was terrible.
The checking line was very long , when checked the bags and got the boarding pass but moved fairly fast . The boarding line was long and the ground crew didn’t provide priority to kids boarding . But the air crew on the plane were very nice and polite . Too bad my daughter’s table try was broken which made the trip less enjoyable.
I think it went very well. We flew international and felt safe and well cared for. We were on time both leaving and returning.
As usual, terrible. Delayed flight, missed connection and wasted hours at the airport. The only reason I use this airline is because of limited options.
All was good except for the seats, not very comfy.
Three of four legs of our trip to and from Japan involved delayed flights. Hours and hours of delay. Food poor quality and inedible particularly on the Japan to Toronto segment. Two planes on the Japan to Washington return trip required replacement aircraft to be flown in from somewhere. Boarding in the dark on the field, one passenger fell and was injured. Overall bad experience.
We are extremely impressed with all aspects of flying with Air Canada.
2.5 hour delay sitting in the plane on the tarmac, you tell me how the experience was
This was my first time flying Air Canada. My first flight was delayed and then cancelled due to maintenance issues. They kept us informed and put me up in a nice hotel along with 2 food vouchers for my flight the next day. I understand things happen and they took care of the problem very well.I also like the fact that they don't charge for your first checked bag. The food was also hot, fresh and good.
There is not enough room for people over 6 feet in the seats for a flight that long. Crew only came by when it was meal/snake time, in the 11 plus hour flight we did not see anyone walk around, on our flight to Japan we did not know where the call button was to ask for water, on the flight back we finally pushed enough buttons to find the call button
I hope these comments will find their way to AC customer experience team. Me and my spouse 50 years of aged coming back from 7 days perfect vacation... While boarding in FLL flight AC1621, one of the boarding agents (tall aged african american) man literelly yeld at my wife during the picture talking process. MAM ! STEP !! BACK !!! We are not illegal immegrants beying deported, nor are we in the millitary. We are customers returning home. This was unacceptable. While boarding in YYZ flight AC1154, one of the boarding agents (tall aged caucasian) man criticied with several complesant remarks my passport condition saying that I could not travel intl with it due to stain, decoloration, and BLOOD. My passport does not have blood on it! Yes it might be in less than perfect condition, but their are ways to talk to customer that does not imply not allow a boarding agent to be angry fathery like, or a custom agent looking at a suspicious individual. Both experience were less than acceptable for might I remind you a paying CUSTOMER returning home.
Lynda was rude and unhelpful. We asked for tea wiht a slice of lemon. She served us Coffee instead. When we spoke to her she made it seem as if we were lying. I asked if she would like to taste it and see - her reply was I don’t need to be rude. After this incident we were treated with subpar service for all beverages and food items after. We’re were purposely left out when they did garbage collection.
I am very certain that the food on this flight caused food poisoning.
Overall, it its good , needs to improve the food quality and more variety of food
Flight was good but it started half an hour late
Food was 👍 great , seats are a bit narrow, crew is helpful..
The flight was canceled two times and didn’t tell me on time I was waiting all day long for my flight but at the end it was worst.
Flight was good and on time. Check in long time could have been avoided by having more counters at the airport
