Everything was ok. I didn’t expect something special on a one hour flight.
Due to a delay in boarding in the previous (Copa Airelines) flight, I barely made it to the gate on time. To make things worse, the seats were very uncomfortable, there was no screen for entertainment (on a 7 hour flight), no charger (but a USB port), and there were no options for the meal, just a single offering (which wasn't good either); no breakfast or snack was offered either (this was an overnight to early morning flight). Would not recommend.
We were made to check our carry-on luggage because it did not fit the measurements. That’s what we were told, but I saw plenty of carry-on luggage on the plane that was the same size as ours
Flight delayed, luggage delayed. I am still waiting for my luggage after 2 days arrival of Lima.
Bad. Sits didn´t match from boarding pass versus real confoguration on the plane. Copa people order to put hand baggage on checked baggage even when we do not wanted
Flight Crew Review The crew was absolutely amazing from start to finish! They were friendly, professional, attentive, and genuinely made the flight feel comfortable and enjoyable. Every interaction was pleasant, and they went above and beyond to make sure passengers were taken care of. You could really tell that they cared about providing great service. I truly appreciate their kindness and professionalism and would be happy to fly with this crew again!
stood in line to check in luggage for nearly an hour. very poor service and not excusable
Orderly boarding, priority for platinum members, courtesy drinks from business class even when we were seating in economy.
Same as the previous flight as far as comfort and food. Entertainment didn’t have a watchable screen so everything would need to be watched on your own device in which they didn’t have a charging port that accommodated my iPhone. Seats were very uncomfortable. Staff was very friendly.
Do not book it’s a scam! They stole $1200 from me
Flight got delayed; had to go through security three times.
It was terrible. sat on airplane 2 hours then flight was canceled. made to pick up bags and go through Panama immagration to rebook another flight. worst experice ever at a airport.
Crew was tired as we all were. Pretty abrupt. Flight was delayed. Not as enjoyable as the other 3 legs we flew.
Good until I was put on air canada flight Houston Vancouver not even one cookie
Where the plane landed and the next grate to get to is a LONG LONG LONG walk again if one is not fit and healthy with no carts to assist. It sucks
More racist flight attandants maybe because i sm an attracticted darkskin latino man but once again bad flight attamdants they ignored me the whole flight even the woman sitting next to me notice how rude they were towards me i really never want to fly united or american airlines they alawsys have the rudesslt and racist flight attandants
The fight didn’t happen because I was rerouted to Trinidad as previously explained.
The check in from Panama to Houston was good. From Houston to Toronto was definitely an experience. The Pilot from Houston to Toronto was exceptional. He probably saved our lives by noticing a dent in the fuselage. Everyone was taken off the plane and we boarded a new plane
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
The flight was delayed by 4 hours !!!!! It was very uncomfortable , and they told us only one our before departure
My experience is based on one crew member. I had found my seat and sat down but there was a gentleman to claimed to the flight attendant I was in his seat. She then came to me and curtly said, "I need your ticket!" No hi, no excuse me may I see your boarding pass? NOTHING! I was taken aback by her attitude and she repeated herself, "your ticket?!?!" I calmly responded with ok, here you go. Only to discover the gentleman was looking at the wrong boarding pass. She gave me back my ticket with no apology. She then was curt with another man who was putting his coat in the overhead bin, already helped by another flight attendant who said it was fine. She realizes it's ok and then asks him if he drinks. The look on the man's face was priceless. She said she was going to comp him drinks. He gets offered a comp drink for a coat as well as an apology, and I got no apology.
There were three people in an economy seat in my row, but the row in front of me, which had the same class of service only had one person. I could barely move and the person in front of me slept on all three seats. If you had moved one person from my row to the row in front, the configuration would have been two on each row with the middle seat empty
We had a quick connection in Bogota. When we landed, they waited on the tarmac for 25 minutes before they let us deplane. I told the stewardess that we had less than 15 min to get to our next international flight. She did nothing except tell us we had time to get there. We found out later that they already scheduled us for a later flight, but they didn’t say anything until we ran to our gate. The plane was still there but they wouldn’t let us board. When they changed our flight, they gave my wife and I a voucher for food that was less than $40 in value. That buys very little in the Bogota airport.. it barely paid for two fruit juice drinks. There lack of communication was very unprofessional. This will be our first and last time using Avianca.
This was my first time flying with you guys and my very last! This was the most horrible experience!!! There was not even tv in the plane! How cheap can this airline be!!! I paid so much for my suitcase!!! I would never fly with this airline again! The crew are very rude!
Seating was tight. Seats don't recline. Initial flight was cancelled. Lost two days of vacation.
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
I actually upgraded to the medium level of seats from basic and even doing that it may have been physically the most uncomfortable flight I have ever had. They packed everyone like is a train to death camp. It was a red eye so I hoped to get some sleep but it was physically impossible to find a comfortable way to rest. I met other folks on the same flight and they said the same thing. It was an utterly miserable flight and if I have any other options I will never fly with them again
only a bag of chips and a bottle of water in business class was served
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
The chicken that was served in business class was cold!
Late departure. When the flight arrived in Medellin the plane sat at the gate for 20 minutes waiting for a bus for us to get off the plane.
No priority boarding (travelling with a toddler) and the flight was 4 hours late.
Their online check-in system was offline so the lines at the counter were extremely long. Making our connection was also very unpleasant as there were no priorities for boarding (basically a free-for-all) and since I was travelling with my toddler we had a very hard time. The connecting flight was also 4 hours late.
We were charged an additional $54 usd per passenger to board, not mentioned in the ticket.
