Daily cleaning, installation of cabin HEPA filters on flights from Panama to London
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Scores according to KAYAK customer reviews
Cons: "Seat cushions"
Pros: "Great staff!"
Pros: "New aircraft. Light dinner and breakfast was available. We didn’t expect them so we were surprised."
Cons: "Long line to check in at T1."
Cons: "Delay on the runway because issues with the aircraft, then the aircraft needed gas then we had to go back to the terminal to drop someone off. No entertainment. Kept the lights on until very late, when people were trying to sleep. Missed my other flight in Nice and had to buy a new flight."
Pros: "Professional staff"
Cons: "The plane was too small to ever be considered comfortable. AC needs to stop using this aircraft."
Pros: "regular flight"
Cons: "did not appreciate the 2 hr delay"
Pros: "It was comfirtable"
Cons: "They charged you for earphones. On our flight to St. John’s they didn’t charge for earphones. The flight from Toronto to St. John’s was delayed almost 4 hours because a deicing machine guy thought he saw a blemish on the tail of the plane. After that we went to maintenance, after that our flight crew timed out and we went back to the gate, deplaned and waited. Then we got back on THE SAME PLANE and never arrived until 8pm. We should’ve been there at 3pm and lost almost 1/2 a day of our vacation. I will never take this airline again!!!!!"
Pros: "Had an empty middle seat between my window seat and my friend's aisle seat which was nice on such a long flight."
Cons: "This was my first intercontinental flight on Air Canada and I was surprised at how meager their meal and entertainment offerings were. Every other airline I've flown between North America and Asia gives bigger meals and more free entertainment to help pass the considerable flight time."
Cons: "we took off 3 hours after our actual take off time due to the cargo door not closing. we sat on the plane and they kept the exit door open causing very cold air in the plane. the door should have been closed to keep the heat in. for the 3 hours we were not given or even asked whether we might want coffee or something to drink or some kind of snack, they gave the business class something tho."
Cons: "Air Canada has the worst customer service I have seen in the industry. We paid over $1,200 extra for a short flight, but given their prioritization frameworks, when we missed our flight due to reasons they were partially responsible for, they made us wait over 12 hours vs. the 2 we paid for."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
Pros: "AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!"
Cons: "lack of real breakfast and few drinks even in premium economy"
Cons: "I was not expecting air canada rouge to be low cost and for a 6 hours flight they should have offered complimentary food ... it caught me by surprise"
Pros: "The Dreamliner was the latest version. Wonderful staff and Toronto is a great airport"
Pros: "The crew was always as good as can be expected BUT THE DELAYS AND LACK OF COMMUNICATION WAS THE ACTUAL LOWEST LEVEL OF AIR FLIGHT WE HAVE EVER EXPERIENCED. TIME AFTER TIME DELAY AFTER DELAY RESULTING IN MISSED FLIGHTS BOTH WAYS!!!"
Cons: "PLEASE SEE WHAT WE DID LIKE HOWEVER AGAIN TO REPEAT THE NUMBER OF DELAYS RESULTING IN MISSED FLIGHTS WAS ABOVE AND BEYOND BELIEVABLE. NO COMMUNICATION BETWEEN GATE AGENTS AND INCORRECT INFO ON FLIGHTS AND DEPARTURE TIMES WAS TRULY BEYOND BELIEF"
Pros: "Flight crew was vey nice and flight was on time."
Cons: "Talking, crying 6 yr old next to me."
Pros: "the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Cons: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They got the majority of people on a new plane, but the gates kept getting changed so it was a lot of back and forth. Plus the pretzels they gave us were stale. This was the second of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers. I am worried about my return flights, not gonna lie (for my safety and time). Thankfully I'm returning a couple of days before I return to work, but I know other people that travel for business and that is a huge inconvenience."
Pros: "At least the entertainment systems worked this time."
Cons: "I've never thought that airplane food was bad before, but they ran out of the main options and I was left with macaroni and cheese. It was bad."
Pros: "friendly flight attendants good entertainment options"
Cons: "it was fine. I was pleasantly surprised after the first leg of my trip from Seattle to Toronto, where the staff were much less professional."
Pros: "A wider seat due to equipment change."
Cons: "No blankets offered on a red eye flight."
Pros: "Decent movies."
Cons: "4+ hour flight with, no snacks, lukewarm drinks, out of food items, charged for headphones, crappy sound, unfriendly staff. Flight was NOT cheap. Drop the rates and offer no service; that would be far preferable to what is going on now."
Pros: "Timing was right on from the beginning"
Cons: "Seats were not the most comfortable for coach flight but still fine"
Pros: "Two full drink services was nice"
Cons: "USB outlet didn't work, and my seat didn't have a normal AC outlet"
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "In wheelchair, traveling alone. Perfect service from gate to gate. Moved my seat to a large one in front, took my carryon for free. All staff nice, great persons."
Cons: "No movies without app and no publicity to download app in advance."
Pros: "Like the customer service and not paying for my loggage On the way back was great, cuz I didn't have the fund. Thank you Everything went well and the ticket price alright."
Cons: "Not thanking you guys enough. So!!! Thank you again"
Pros: "Overall very very good - could offer more water throughout flight."
Cons: "At first, due to condensation issue, a lot of water was dripping from ceiling to passenger seats and crews were just passing tissues and saying its natural and they cannot avoid this issue... I fly a lot through out the year and never seen this happening before. Okay, this can happen but how crews dealt with the issue was so unprofessional. Also, on my way back from ICN-YVR, my seat was right beside the washroom and the door of this washroom was not fully closed when it was not in use. Therefore, it lighted up all the time and smelled all the time as well. I complained this to one of crews and told her to close the door at least whenever she was passing by. She didn't do at all haha. Cannot believe this is one of Canada's major flight companies..."
Pros: "Flight attendants friendly and helpful."
Cons: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."
Cons: "My flight was canceled. And i have to spent about 9hours at airport."
Pros: "Captain kept cre informed"
Cons: "Washrooms too far and had ti wait fir staff ti finish serving. Aisles very narrow"
Cons: "I wouldn't say the crew service was nice. It was just ok. They kept leaning over passengers more than just a bit. They were disorganized and even though the food was for sell, the selection was very very limited. It was not like "I would like this", it was more like "well, what do you have"?. Finally, the landing was pretty rough."
Pros: "People working at the check-in counter in Sydney were friendly"
Cons: "Delayed departure and while I was rebooked for the possibly missed connections already in Sydney it was a premature decision as I would have made the connection in Vancouver. Food on a long flight is important - lousy meals and worst sandwich ever!"
Pros: "The crew were attentive"
Cons: "This is an old plan that desperately needs upgrading: it's visibly worn down, the seats are old and uncomfortable, bathrooms were gross, etc. I was also surprised to have to pay for food on a nearly 6 hour, international flight. But even with that said if you're going to make people pay have a decent menu and make sure you have everything available that's on the menu. Amazing how different this flight was from our Munich to Toronto flight."
Pros: "The direct flight was good time saver. The food was alright and the crew helpful and friendly."
Cons: "The seats were uncomfortable. In the same class, Lufthansa was more comfortable..."
Cons: "Audio jack for entertainment weren't working."
Cons: "No hot drinks (coffee) on flight."
Pros: "Legroom of seat, on demand and complimentary entertainment system and stable connection of Wifi."
Cons: "Delay of the flight..."
Pros: "Besides a french men close to us that doesnt know what is a deodorent , everything was fine for the travel : ontime, friendly staff, no problem at all. Always recommend air canada for its quality standard. Complimentary drinks ok"
Cons: "Pay-to-eat only, no little crackers like before , come on!"
Cons: "No food for 5 hours No dimmed lights No blankets"
Cons: "Missed my conection flight Bitirsh airline miss id someone at boarding process , let fly under my name to budapest. Huge securty mistake. I stock in London for 6 hours. My luggage was not locatible for the airlines. No compensation was offered"
Pros: "Boarded and arrived on time."
Cons: "Too much waiting at Toronto airport"
Pros: "Great airline. Highly recommend them"
Cons: "There were no screens to watch anything on for a flight across the Atlantic. And we were told once we boarded that we needed to download the aircanada app in order to get content. Well by that time I didn't have free wifi and couldn't download the app. Very frustrating. I would suggest announcing this before people board the flight."
Pros: "The flight was a good value. The plane was clean."
Cons: "The food was really bad. The in flight entertainment was ok."
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Pros: "The Free glass of wine was a very nice surprise."
Pros: "Entertainment included screens in front of every seat, plus tv/movies over Wifi on my iPad, with a good selection."
Cons: "The extra security line in Panama was slow and painful, and they dump you into this very small waiting area once you're through it."
Cons: "Food was not good, flavor wise"
Cons: "Some crew members don't know how to tolk to passengers they were rude and also they offer coffee for the second time and they said that they don't have more milk come on"
Cons: "United Airlines has really gone downhill"
Pros: "It went smoothly"
Cons: "No service"
Pros: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Cons: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."
Cons: "You didn't get my bags to airport on time and so I missed my connecting flight which was 90 minutes after my previous flight, I have an 8 month old son and you made us spend another 4 hours waiting for a flight."
Cons: "There is not food and not entertaiment"
Cons: "There’s non food!"
Cons: "Flight arrived early but we had to wait over an hour to disembark and bathrooms were locked down."
Pros: "I like COPA more"
Pros: "Pilot made up for delayed departure by landing only 20 minutes behind schedule."
Cons: "45 minutes Delayed departure. Pretzels and drinks were only provided in a 3 1/2 hour flight..."
Cons: "Minimal and rushed service due to holiday shortage of flight attendants should be compensated. Otherwise a good flight."
Cons: "Not enough choices for dinner. It was salmon yuck"
Pros: "The crew on the United flight were kind and helpful during the flight"
Cons: "The change of the departure of my flight The miscommunication between airlines No customer service of united airlines in Panama during transit and not being presented with all the boarding passes when checking in. The old business class seats were very uncomfortable. Having no help from representatives to issue a boarding pass"
Cons: "We should be able to watch a movies without having to pay for internet or the movie what else are they gonna take away ?"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Cons: "No outlets"
Pros: "Great crew, smooth flight"
Pros: "Lunch was free."
Cons: "We sat in the runway for 2 hours trying to get the birds to leave."
Cons: "Seats are really narrow and hard. They don’t recline much."
Cons: "very old and awfull plane"
Pros: "Not much"
Cons: "My flight from Las Vegas to San Fran was scheduled for 0756. Everyone boarded the aircraft the we were pushed on to the tarmac and sat for 1 hr. Normally this wouldn't be a huge issue, but I had a connecting international flight which I missed boarding for. Consequently, I had to spend the night in San Fran which was not compensated by the airline, and I was forced to miss a business rendezvous I had arranged."
Pros: "The employees work good."
Cons: "No food for almost 6 hour fly, no tv."
Pros: "Service was great!!!"
Cons: "Ive never flown with United Airlines internationally and now that I have I never will again. I had just flown with COPA airlines from Colombia to Panama and it was great. I thought I would have a similar experience with United, but alas it was not. You have to pay for movies and food on an international flight?! what is that! terrible terrible"
Cons: "Bad, bad, bad"
Pros: "Boarding to the United, was smoth"
Cons: "Menu; Menu selection was none except for a sandwich. The crew was not friendly at all. Courteous by doing their work, but not friendly and welcoming at all."
Pros: "All good without delays. Great pilot."
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Cons: "All good"
Cons: "They didn't give food"
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Cons: "This was actually a United flight. It is very confusing when all of the travel documents I received from Kayak show Austrian Airlines yet when I get to the airport to check in, it's United Airlines."
Pros: "The option to use your device to watch free movies! They made arrangements to stay in Houston after we missed the connection due to a delay."
Cons: "Flight delayed. No food."
Pros: "Very few things."
Cons: "6 hours international flight with only popcorn and cheese and crackers selection for lunch. Ridiculous Boarding process was a mess."
Pros: "The price"
Cons: "No entertainment on such a long fight. Food for purchase not included, then the for purchase the system was down. My bags did not arrive , and then i had to wait 3 days in milan eith no luggage at all."
Pros: "Easy in/out of the plane."
Cons: "The waiting area was not clean. Flight was delayed by 3 hours and another 30 minutes in the airport. I missed my lunch and wanted purchase something from the menu but the crew said they don't have anything but snacks. The entertainment wifi wasn't providing anything."
Pros: "Unforeseen delay was well managed by United!"
Cons: "Paying for entertainment ($7.99 for long flights) not good at all. The crew didn't offer to check/ review the menu. Ps: in my flight Houston- Panamá city the entertainment was free through the united app. Also,there was free wifi during my flight ( very good)"
Pros: "Crew was professional , courteous and tried the best they could with a full plane"
Cons: "Two screenings in Panama , carry on luggage rule constantly being abused , smell of the cabin"
Pros: "Organization for boarding and the seats. The staff was awesome"
Cons: "Snacks the waffles is to sweet so early in the morning!"
Cons: "I was very displeased with the boarding process in Panama City. We were moved from the boarding area without explanation and asked to screen our luggage again at the gate. I had to discard a full bottle of water that I purchased after the first security check. It would have been nice to know about this before so that we could consume our water and use the rest room before boarding. Very frustrating!"
Pros: "Flight crew attention and dedication"
Cons: "Charge for everything but breathing air"
Pros: "It wasn't crowded/full flight, so that was nice. Otherwise everything else was below standards."
Cons: "On the flight from Houston to Panama city we experienced United's personal entertainment where you could use your iPad to watch movies. The Carmel/waffle treat was amazing and they offered a full can of soda. On the reverse flight, this flight that I'm reviewing, none of these amenities were offered. Additionally the temperature cycle between ice cold and quite uncomfortably warm."
Pros: "Great movie selection and functionality."
Cons: "You had to download the app prior to flight to use entertainment."
Cons: "Flight was delayed over six hours. No explanation was given as to why and the flight was supposed to arrive at 6:45 and we got in at 12:30. Poor service at the gate and then we got on the plane and sat on the Tarmac for an hour with no explanation again. The air wasn't on and not drinks or snacks were offered for our wait time. a disappointing way to end an otherwise great weekend away."
Airlines flying from Panama to London have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Panama to London
Masks required on board, masks provided on flights from Panama to London
Social distancing seating
Middle seats unavailable to book on flights from Panama to London
Testing for antibodies, testing for symptoms for flights from Panama to London
Waiving of change fees. Search flexible flights from Panama to London