Daily cleaning, installation of cabin HEPA filters on flights from Peru to Toronto
|August||Best time to beat the crowds (3% less expensive on average)|
|January||Most popular time to fly (11% more expensive on average)|
Average price round-trip
|C$ 847||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 545||or less|
Good deal one-way
|C$ 263||or less|
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Scores according to KAYAK customer reviews
Pros: "On time"
Cons: "Good as it is"
Pros: "Crew amazing"
Cons: "Everything was fine"
Pros: "We boarded on and left on time"
Cons: "There was a storm at our destination, Panama City and we were unable to land on time ultimately missing our connecting flight. The crew gave us little to no communication about the situation and when asked they said our connecting flights would wait for us. When we finally did land there was not a gate available. We had to wait for a bus to pick us up and drive to a gate, this took at least 30 minutes. When we finally got to the gate of our connecting flight, we were only 15-20 minutes late. Our flight had already left and the staff directed us to the information desk for assistance. They sent us in the wrong direction. When we got to the correct desk we waited for an hour and a half to be seen, there were at least 30 people behind us. They offered us a flight that wouldn’t arrive to our final destination, San Francisco, for two days. We opted to have them fly us to Miami and then had to purchase our own flight from Miami to San Francisco. When we boarded our flight to Miami later that night we had to wait for over an hour for other passengers and bags that were delayed. Our bags are missing and we had to wait in an another hour long line to submit a claim. Overall it’s been a complete nightmare."
Pros: "The flight from Las Vegas to Lima"
Cons: "Well, when we arrived to Panama City to catch our connecting flight to Las Vegas back home. We were not allowed to enter the boarding gate. We had 40 minutes before the plane was leaving. Our flight from Lima the airplane left 30 minutes late. Overall people were still boarding the plane to Las Vegas and we were directed to Copa Customer service were we had to pay an additional $662.00 for a “Standby” ticket for the next Day.!!! Overall we had to find a hotel in a city we are not familiar with and possibly losing our jobs in America for not arriving back to work on time. Overall we were not the only individuals experiencing difficulties with Copa Airlines, there were as many as 15 people with complaints for change of boarding doors with out notifications, missed flights due to late arrivals. It all seems a scam and as soon as we return to America, we have contacted several attorneys interested in class action lawsuits against Cooa and its affiliates. Stay away from Copa."
Pros: "On time."
Cons: "No blanket. Food is okay okay. Entertainment is old."
Pros: "Everything went as planned. No hiccups and flight got in in time. Good service."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Very happy"
Pros: "Regular Services"
Pros: "Personal screens and great service. Very minimal delays that were well-handled."
Cons: "Poor movie selection."
Pros: "Meal and drinks served were tasty! Crew is always sour, neve seem approachable and happy. Copa changed EVERY gate!! After being given our boarding passes we with the gate no. On it they changed the gate without notification. Thank goodness we kept our eyes on the board otherwise we would have missed our flight! This is a serious problem with all Copa flights it seems...."
Cons: "After checking in they change the gates!!! This is crazy but understandable However if you are going to do this to checked in passengers the least you can do is make several, loud, repetitive announcements to make passengers aware as well as send an employee to the gate where your passengers are waiting and notify them that that is the wrong gate, a change has been made, and this is where to go, easy right!!!"
Pros: "Our Copa flight was a delightful contrast to US domestic flights (and reminded me of a time when flying in the US was not dreadful). The seats had comfortable leg-room, flight was on time, meal and drink service was coordinated, and flight attendants were responsive."
Pros: "The staff were friendly, the flight was comfortable."
Cons: "We were told three different things from three different people regarding vegetarian entree options, none of which actually worked so some consistency would have been appreciated."
Pros: "Crew was excellent."
Pros: "Our flight out of San Francisco and the connecting flight to Lima were both right on time. The short connection in Panama worked perfectly. The gates for connecting flights were announced before we arrived in Panama which really helped. Crew were friendly and helpful."
Cons: "Food could have been better."
Pros: "Movies was good"
Cons: "Babys cries too much"
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Plane was clean, crew professional, flight was on time, food was decent. Thanks Copa, better than any US carrier!"
Cons: "All was good"
Pros: "Price of the ticket"
Cons: "My suitcase was broken. It was brand new i bought just for this trip. I'm disappointed. I wont even be pursuing compensation because i'm almost certain that no one will accept responsibility."
Pros: "Same as above"
Cons: "Same as above"
Cons: "On my trip to Lima from lax , the boarding pass had wrong terminal.!!! Almost missed my flight. Ran three terminals at lax Bc traffic was too much to even get taxi to go around. Still wanted me to print new boarding pass when got to door of plane which defeats the purpose of early check in online and printing passes at home. On my transfer flight going Lima to LA, we have to go thru security again at door of plane in Panama boarding to LA. We just bought drinks and weren't told we couldn't bring in waiting area for flight. A latte is $7 wasted."
Pros: "The crew service was good and the boarding as well. Food and beverages were okay."
Cons: "Only one tv for many seat. I prefer to choose my own movie"
Pros: "Everything was great! Crew always make the ride smooth."
Cons: "I would have prefer to go in the copa plains with their own personal screen."
Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"
Pros: "Service was good"
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Cons: "Due to circumstances beyond our control, we arrived at the Lima, Peru airport only a little over an hour before our flight. We immediately proceeded to look for the Copa Airlines check-in desk. We walked up and down the check-in area a couple of times, but couldn't find Copa anywhere. The monitor listing the departures had the counter numbers for Copa listed, but there was no one there. Eventually an airport employee told us where to find the Copa offices on the second floor. We arrived at the office 40 minutes before our scheduled departure. Someone in that office could have easily attended to our bags and walked us to our gate. Instead they fiddled with their computers trying to put us another flight. They left us standing there for over a half an hour with absolutely no explanation as to what was going on. Eventually someone came over and said we would have to call the operations center and rebook our flights at a cost of $1500 each. Why they would abandon their check-in desk an hour before the flight departs knowing that there were people on that flight that had not checked in, is a total mystery to me. That coupled with the fact that they could not have cared less about us making our flight makes me sick!! What a joke!! No one I know will ever ever fly Copa airlines again!!!"
Pros: "On time, good food and excellent staff."
Cons: "Overbooked tickets Stayed 1 extra night in Panama unexpected stop in Mexico during direct flight"
Pros: "The service and employees"
Cons: "I accepted an offer to have my carryon taken down on the plane for me which I gladly accepted. When I reached my destination, I found that a cell phone had been stolen! Very frustrating to have such kind of service delivered for what should be a highly reputable airline."
Pros: "No hassles as with some other airlines. Easy and smooth check in without too long a wait even for a very early morning flight."
Pros: "Its was on time and the plain ride was good"
Cons: "It was a 2am flight. They should have blankets! Or they can put some info on the web check in our while booking the flight--on what is available at the plain for confort."
Pros: "Convenient flights, great food, affordable prices makes Copa Airlines a great choice for Latin American countries"
Pros: "No wait time on phone."
Cons: "It took 5 international calls that cost me around $50 to chnage my itinerary. I also paid $147 and $125, separately, due to the heavy accent and rush of your telephone staff. One of them even hung up on me. This causes me a great deal of stress and uncertainty at the airport the next day while I waited for Copa staff to arrive at the counter"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."
Cons: "No access to lounge for business class..."
Pros: "Crew was very polite and helpful."
Cons: "The food was so salty."
Pros: "Pleasant crew"
Cons: "Once in Washington didn't have enough time to go trough customes. So plane left without I would say all the passengers that travel with me from Panama. They issued a new ticket for that day at 11:22 pm. but I had to leave from Regans airport, had to pay for my taxi ($30) and they didn't even Cover that. Once in Hartford my luggage got there before me and I couldn't get it until next day so had to pay another taxi ($46) out of pocket."
Pros: "flight on time"
Cons: "it was all ok"
Pros: "The meal was very good with good service overall."
Cons: "Missleading information from COPA about the check out of my luggage at final destination Railway Station Stuttgart. besides that there is no more luggage check out for years now they didn't inform me that I had to check out my luggage at Frankfurt Airport"
Pros: "Great number of options when choosing a flight. Great schedules and alternatives airports."
Cons: "Personal at counters where very pleasant."
Pros: "Everything was first rate."
Pros: "All good and on time"
Cons: "Flight back strange movie PAN"
Pros: "Crew ok seat no"
Cons: "More pillows"
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Cons: "Better seats"
Pros: "I liked that there was no bag fee. A meal was included with each flight. Complimentary cocktail! Free entertainment and all flights were on time!"
Pros: "The crew was exelent, seat was very confortable"
Cons: "Lack of coordination!! Flight being delay!!!"
Pros: "I made it to Mexico"
Cons: "Nothing bad about this flight."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Pros: "Efficient and respectful staff. Treat to have wine with the pasta dish that was served."
Cons: "I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima."
Pros: "On time, fast boarding"
Pros: "I was pretty happy with the legroom, didn't feel too cramped. Good service and on time departure / arrival"
Pros: "Arriving at my destination without any problems"
Cons: "Boarding at Lima wasn’t well organized. Delayed arrival at Mexico City due to bad managing. Food wasn’t good, except the desert. Wifi in the plane wasn’t working, neither charging ports. Baggage checked not to my final destination, so had go with all my luggage through customs again."
Cons: "No Wi-Fi"
Cons: "Food was aweful not even edible"
Pros: "Airline generally decent"
Cons: "No one attending kiosk to check in an hour before boarding time ...forced to move my flight to the next day (and pay for it). Have never been so upset with an airline"
Pros: "good customer service,take care everything ok"
Cons: "no problems at this time"
Pros: "We loved the service, the seats comfort, and the punctuality."
Cons: "There’s always a ‘but’... if your hub is the Benito Juarez... you have to do something! The service at the airport is simply TERRIBLE."
Pros: "Free in-flight entertainment, and headphones are great for a long flight like that, plus the food was decent."
Pros: "Free entertainment was nice."
Cons: "This flight was fine the next flight was not"
Pros: "On time"
Cons: "So so beverage selection"
Pros: "Free tv"
Pros: "The movies"
Cons: "Los asientos pequenos"
Cons: "They didn't make announcements at the gate, no last call for boarding, etc. They also changed my departure time out of Lima, which caused me to miss my connection in Mexico City and caused a 5 hour delay."
Pros: "the food was great and the attendants were wonderful."
Pros: "Entertaining system was good but food and service was terrible"
Cons: "Food service seats were all terrible"
Pros: "Nothing, horrible airline!!!"
Cons: "Service, food...everything was horrible. I will never use Aeromexico airline again."
Pros: "Dreamliner, fast boarding."
Cons: "Few food for such a long flight. Don’t manage kid bothering other passengers."
Pros: "Lots of newer movies to watch."
Cons: "Gross food, ended up in the safety exit seat so couldn’t have anything with me.. not even my pillow and the seats can’t recline. Most uncomfortable flight ever ..."
Cons: "mexicos airport was very unorganized. specially whdn picking up our luggage"
Cons: "They screwed me on my baggage, they are the slowest, most untrained people I’ve dealt with. Worst check in experience. No matter where you fly, no matter what day you will be delayed. Canceled flights, re-routes .. you name it. Poor customer service to top it off."
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Cons: "Tons of delays. A 12hr flight took close to 36 hrs to complete."
Cons: "Check in took one hour and I was there before they even opened the kiosks. There was one desk open for the normal line and then 2-3 each for Sky Priority and baggage drop. Sometimes our line wouldn't budge, as they kept picking off from Sky Priority. I would recommend exercising judgement in choosing from which line to pick from, not just blindly only accepting baggage drop or Sky Priority after the main line that's also the largest hasn't moved in 10 minutes. In the end, no matter the order, it's going to take the same amount of time, but it would generate more impatience, leaving a line along."
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Pros: "Good movies and wifi"
Cons: "I know its airport issue but I have to say my flight would have been perfect if I didn’t have to wait more than an hour wait line for migration check in Mexico."
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Cons: "Seats are very tight, uncomfortable."
Cons: "They lost my luggage."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "Very courteous crew. Great service. Food was excellent. Bilingual staff and no flight delays."
Pros: "Tv, left and were on time to destination."
Cons: "Flights did not have gate number assigned until 1 hour before. In Lima we could not get ticket via kiosk. We waited until three hours before to get tickets at the counter. One hour of the time waiting was a team meeting of employees in front of the ticket stand while the line grew to 60-70 people. None of the employees acknowledged the line until they were done."
Pros: "puntualidad de la llegada"
Cons: "mucho tiempo esperando en linea. fue muy dificil a encontrar la sala de embarque-no estuvo en las pantallas en Mexico."
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Pros: "The Aeromexico staff is polite and respectful. There were movies available on the flight."
Cons: "At first we were told we needed to pay an additional fee for departure tax. I researched this issue ahead of time and knew the departure tax is now included in the ticket price--it has been that way for a couple years. We had to explain that to the Aeromexico agent. But to her credit, she looked into it and eventually agreed we did not have to pay the extra fee. It cost $65 for an extra bag. Seems steep but whatever, we paid it. The gate changed but no one told the ticket counter. When we arrived at the gate, dozens of other passengers were there but the electronic board stated the flight was at a different gate. Aeromexico staff needed to look into it to discover the gate had been moved. Not impressed with their internal communications. The flight departed about 40 minutes late. Not bad. The food was awful. Could only eat the cookie."
Pros: "too tired to notice anything wrong"
Cons: "Too tired to notice anything wrong"
Pros: "For a 5.5 hour flight its ok, the seats have enough space, one meal is provided and a snack. Entertainment options were ok, a couple of new movies."
Cons: "Since we get to the airplane as soon as other passengers arrive in the same plane, it is not very clean, how much can they clean it up in 15min? Also, no pillows or blankets. This was not an economy or discount airline so I dont think its acceotable."
Pros: "smooth, great updated aircraft."
Cons: "our bags took almost and hour and a half to get on the conveyor belt. i missed my flight to monterrey"
Airlines flying from Peru to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Peru to Toronto
Masks required on board, masks provided on flights from Peru to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Peru to Toronto
Testing for antibodies, testing for symptoms for flights from Peru to Toronto
Waiving of change fees. Search flexible flights from Peru to Toronto