Daily cleaning, installation of cabin HEPA filters on flights from Peru to Toronto Pearson Airport
The city centre of Toronto is 19 km from Toronto.
There is only 1 airport in Toronto, called Toronto Pearson Intl Airport (YYZ). It can also be referred to as Pearson Intl, Toronto Pearson, or Toronto Pearson Intl.
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Scores according to KAYAK customer reviews
Pros: "Crew was great, comfortable, on time!!!"
Cons: "More affordable"
Pros: "The crew was great and the seats went very far back"
Pros: "Check-in was fast"
Pros: "On time schedule"
Cons: "Food, snacks, drinks, ice"
Pros: "The pilots landed quite peacefully and the airplane was clean"
Cons: "Food was disgusting. Not many options to choose from."
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Cons: "Try not to have delayed"
Pros: "Pleasant and confortable flight, the was kindly"
Cons: "Been on time, flight with 15 minutes delay"
Cons: "On time"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "The boarding process for persons with disabilities was difficult, from being placed after the priority members, my wife was placed on the bus to transfer to the gate, with all the other passengers, she was rushed, crowded, bombarded by other customers. this process should be more accommodating."
Pros: "I like the service"
Cons: "It will be nice if there are healthy food options"
Cons: "Landng little scary."
Cons: "Actually, I’m rating the flight as okay because there’s a glitch in your system “Kayak”that falsely notified me theflight was delayed a day. Had I not called the airline we would have missed our flight to Machu Picchu and ruined a once in a lifetime experience."
Pros: "Everything but the salad was good."
Cons: "The salad was only lettuce and shredded carrots."
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Cons: "The checking process at the counter in Lima was horrible,they moved me to another flight saying that mine was delayed. Once they moved me to Alan they couldn’t check me in and send me back to Avianca, during that process they lost my suitcases. I arrived to Orlando with no clue where my suitcases where and I was traveling g with to young kids. Although I recovered my suitcases I haven’t heard a follow up."
Pros: "Relatively comfortable"
Cons: "Flight from Lima was delayed 3 hrs (so was flight from MIami to Lima) Meal was mediocre"
Pros: "The crew was nice and the boarding was relatively quick"
Cons: "Old airplanes, no entertainment, broken seats, overall very bad airplanes and not a good service offered. The airline should get newer planes."
Pros: "The food was good, staff in the plane was courteous."
Cons: "The flight was delayed 4 hours. At the time when we were supposed to depart, nobody from the airline was at the counter outside the designated gate. I asked couple of people from Avianca and they told me the flight was departing at the original time, which was not correct. The flight first was pushed to 1 am departure (3 hours delay) and then to 4 am departure (4 hours delay). After several people asked about the flight and an hour after the original departure time, the airline finally had staff at the counter indicating the new departure time and apologizing for the inconvenience. The airline offered a meal at the airport, but I didn't find this through their representatives, but through another passenger. The gate changed about 5 times, which I understand is not under the airline control, but part of this probably could have been prevented with better coordination. My first day in La Paz was horrible, as I couldn't even sleep waiting for my flight to depart. Thank you Avianca!"
Cons: "Tight sits, not enough room to sit"
Pros: "Crew attention was excelent"
Cons: "Boarding was disorganized, late departure"
Pros: "The flight was on time. Family boarding was super helpful when traveling with a toddler. The plane was clean."
Cons: "The seat assigned to my daughter had a faulty life jacket and the crew wanted our family to split up. My daughter is 2 and didn't like that her dad was moving somewhere else as we were taking off. Since the crew member didn't want to ask the individual sitting next to me, I asked if she would mind moving so that our family could stay together."
Pros: "Boarding staff, inflight service were good. It was first time experience to travel by Avianca airline but was happy. Improve the food for vegetarians."
Cons: "Your check in staff at Lima airport was rude, & unpleasant"
Pros: "Our original flight was late arriving, so left late. Did arrive 10 minutes prior to departure time for the connecting flight. They held the flight, which was nice since about 10-15 passengers boarded late. The A330 to San Salvador was OK. An older plane, showing ware. Business seats were average at best."
Cons: "For some reason I wasn’t able to select our seats using the Avianca app. I had to call the day before and we unfortunately were given 2 middle seats. I don’t mind one middle and an aisle. Felt like we weren’t given options."
Pros: "atention, services"
Cons: "bad food, too much AC"
Cons: "They pulled the food and beverage service twice for turbulence that never appeared so the food was cold/disgusting by the time it was served and I was parched. Same outdated plane. Movie was hard to see on the tv screens. Unclear direction from staff on departation form."
Pros: "Everything perfect. The attention was puntual y nice"
Pros: "ONLY FLIGHT ATTENDANTS /AIRPLANE CREW"
Cons: "We were stranded in Lima for 12 hours! Supervisors were not showing up at all. They kept lying to us. We, the passengers, caught them in one lie after the other. First, flight was delayed until 2pm, then 4pm, 6:30pm and finally 8:15pm. They could have told us to leave and come back at 8pm.We were there since 8am and many passengers even earlier. I was with my 6 year old daughter. I got tired of requesting a charger for my cell to be able to use it for work reasons and they kept IGNORING me and would not even make the effort. Never again Avianca."
Pros: "The snack"
Cons: "On descent the cabin pressure was so intense that I felt like I was being lobotomized. The flight was delayed for 3 hours and I'm not sure why but mostly the cabin pressure was what was horrendous."
Cons: "Not only did they not let me board the plane because I was in the bathroom but then they charged me an outrageous amount for a new ticket to get out of Lima. Their transit staff were completely unhelpful and couldn't care less about my situation. I will NEVER fly them again."
Pros: "In flight meals, entertainment system, and value!"
Cons: "Please read previous note"
Pros: "price, on-time, food, entertainment system"
Cons: "Inferior seat-backs have no storage for water bottle and person items like books. What's with that?! If meant to increase legroom, not satisfactory solution."
Cons: "2 of my suitcases came back damaged I reported my claim and still haven't received an answer . I call every day and no one gives me an answer"
Pros: "The process of changing planes is easy. Crew was friendly"
Cons: "The free internet is only for 15 min... 30 min will be better The Baggage with priority tags where the last ones to come out to the carrousel."
Pros: "Not only was the flight fast and comfortable, I sprained my ankle on the way to the airport and then airline staff was incredibly helpful getting me checked in, wheeled to and from the flight, taken care of on the plane etc. Could have absolutely ruined my day but because of the staff I made it otherwise seamlessly!"
Pros: "the en of the rows were free so i could sleep y a 4 row sit. that was excelent! :P"
Cons: "delayed departure, i know it wasnt airlines problem, but air traffic. but the flight could have been faster to keep the arrival on time or closer."
Cons: "There was no one in first class and they wouldn't let older people or pregnant women go there for more comfort. I think that is really greedy."
Pros: "This was a horrible trip..plane supposed to be in NY at 5 30 am and had a delate of 12 hours.."
Pros: "Going from Washington DC to Lima, Peru with stop in San Salvador is great because break the trip in half and San Salvador is a small airport. Going to Peru my two planes were very comfortable and with good entreatment"
Cons: "No blankets on my way back"
Cons: "I'm writing this review in behalf of my mother, who had a nightmare in Lima, Peru. Avianca changed her flight without prior notice (email or phone). She is a 72 years old woman that had a stroke three years ago, can't be exposed to any stressful situation, she needed to take medication at 9:30am LIFETIME! They didn't asked if she had a health condition, they just decided to change her flight from the one at 10:00am to the one at 5:00pm. Maybe they would be able to guess it as she was so nervous, she showed worried and confused in the counter where they informed her the "news" during check-in process. She arrived 3 1/2 hours in advance to the airport in order to avoid flight stress. She doesn't have family in Lima, so they sent her to a nice hotel (but far), arrived at 10:15am so she took her medication late. Very stressful episode for me and my family after trying to contact her as the hotel didn't let her call us (Avianca said she would have an international courtesy call). My mother called a friend of mine informing her the situation, that is how I knew about this. She didn't ate correctly that day as her food has to be low sodium. They should have arranged her flight in a same group plane and avoid old persons (with conditions) wait 9 hours. There are no words to express my frustration as nobody could help me in Avianca customer service. They should have priorities and consideration for elder people as this kind of situations are harmful for them, their blood pressure and their hearts! CERO COMMON SENSE!"
Pros: "The crew where prepared and always in a good mood. Regular food."
Cons: "The airplanes where not clean - the seats smelled. We had 6hs flight and they didn't provided blankets, there where no personalized entertainment to the passengers. They have better aircrafts but this one was the worst international flight experience that I had."
Pros: "awful turbulence as we approached quito. pilot had to ascend just as we were landing. We circled quito for about 15 mnutes while strong winds shook the plane. pilot handled the plane well.. we all clapped when we landed.."
Pros: "The flight was performed on time as in the schedule."
Cons: "The chairs in the row in which we were sitting could not recline. The reason was that our row was in front of the emergency exit. However if you have had a very short night the only thing you want is to sleep a little bit in the plane. Because the chairs could not recline this became very difficult. The plane left also very early so we had to be there at 0400."
"Food could be less bread more healthy food (vegetables, super food, fruits, natural juice) specially in these times if we really care about passengers."
"Time the flight"
Cons: "Phone chargers, screens on the seats, pillows"
Pros: "Crew.... very kind"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "The crew was good, the seats are too close to the other one which make them not very confortable."
Cons: "The seats."
Pros: "Great crew! Responsive to requests and informative about choices."
Pros: "Crew was nice."
Cons: "Movies to choose from"
Cons: "I called in advance and asked for a vegetarian meal. Then during the flight they said they were not told about it. Also, they was only one movie as entertainment. That should not be allowed on an international flight >5 hours long. Very disappointed."
Pros: "Courteous crew, comfortable seats with good leg rooms."
Cons: "Crew was extremely rude."
Pros: "On time"
Cons: "Good as it is"
Pros: "Crew amazing"
Cons: "Everything was fine"
Pros: "Excellent airline. Best to connect the America's."
Pros: "Quiero mis maletas no llegaron"
Cons: "Quiero mis maletas no llegaron"
Pros: "On time"
Cons: "Could not get music options"
Pros: "We boarded on and left on time"
Cons: "There was a storm at our destination, Panama City and we were unable to land on time ultimately missing our connecting flight. The crew gave us little to no communication about the situation and when asked they said our connecting flights would wait for us. When we finally did land there was not a gate available. We had to wait for a bus to pick us up and drive to a gate, this took at least 30 minutes. When we finally got to the gate of our connecting flight, we were only 15-20 minutes late. Our flight had already left and the staff directed us to the information desk for assistance. They sent us in the wrong direction. When we got to the correct desk we waited for an hour and a half to be seen, there were at least 30 people behind us. They offered us a flight that wouldn’t arrive to our final destination, San Francisco, for two days. We opted to have them fly us to Miami and then had to purchase our own flight from Miami to San Francisco. When we boarded our flight to Miami later that night we had to wait for over an hour for other passengers and bags that were delayed. Our bags are missing and we had to wait in an another hour long line to submit a claim. Overall it’s been a complete nightmare."
Cons: "MY LUGGAGE WAS OPENED AND TWO EARRINGS WERE STOLEN."
Pros: "Atención muy buena y cómodo el avión"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all. In the airports On the board for departing or arriving change every time the gates if you are not standing up there you never get in to the next departure. Over all NOT RECOMMEND"
Cons: "Everything was unliked"
Pros: "The flight from Las Vegas to Lima"
Cons: "Well, when we arrived to Panama City to catch our connecting flight to Las Vegas back home. We were not allowed to enter the boarding gate. We had 40 minutes before the plane was leaving. Our flight from Lima the airplane left 30 minutes late. Overall people were still boarding the plane to Las Vegas and we were directed to Copa Customer service were we had to pay an additional $662.00 for a “Standby” ticket for the next Day.!!! Overall we had to find a hotel in a city we are not familiar with and possibly losing our jobs in America for not arriving back to work on time. Overall we were not the only individuals experiencing difficulties with Copa Airlines, there were as many as 15 people with complaints for change of boarding doors with out notifications, missed flights due to late arrivals. It all seems a scam and as soon as we return to America, we have contacted several attorneys interested in class action lawsuits against Cooa and its affiliates. Stay away from Copa."
Pros: "Overall good, good service."
Cons: "Seat not comfortable, did not liked the food, cold and no blankets."
Cons: "we selected seats months ago when we booked these flights, yet they didnt get one set assignment correct."
Pros: "They were so nice and kind. They were helpful and upgraded us. Love the free alcohol option. Loved the veggie food options. Would recommend them to anyone and would seek out flying with them again."
Cons: "It was hard to hear the in flight movie through the headphones but not a big deal. Still had fun."
Pros: "The food was really good and the flight attendant was really friendly and nice! Great service on the plane. Actual flight crew/boarding crew were excellent, only the check in crew were poor (so overall rating for crew is "okay")."
Cons: "The policy for needing a flight out of the country you are entering NEEDS TO BE CHANGED! Why do you (as an airline company) care how or when I am getting out of a country when the customs control itself doesn't care. If it's a rule for a country, let the country control it! Airlines need to stop enforcing this pointless rule because currently they are the only ones who care. This made for a lot of stress for us trying to get through check-in trying to "prove" we were leaving the country. Awful check-in process/rules. Also, the entertainment system should be more personalized like other up-to-date airline companies with individual TV's for everyone."
Pros: "Flight attendant took care of everyone with a smile"
Cons: "Only entertainment is from overhead screens. This is not because copa doesn’t offer these services it’s just an older plane that was used."
Pros: "Staff was friendly and accommodating"
Cons: "Uncomfortable seat"
Pros: "Casi todos son amables."
Cons: "Deberían pasar primero los últimos grupos, ejemplo grupo 5, luego 4 y sucesivamente, sería mejor así y no incomodamos a nadie."
Pros: "The crew was very professional and polite"
Cons: "all seats on aircraft feel like i'm sliding down hill"
Pros: "Flight on time, crew was nice"
Cons: "The food in both ways was terrible, and the entertainment was poor"
Cons: "Food and drinks are poor. If you want an extra drink you habe to go and ask for one. Bad service"
Pros: "Involuntarily asked to move to next flight(flight over booked) with time delay greater than 16 hours with no compensation"
Cons: "Ground staff spoke to me nicely and explained everything but my plans day and travel was ruined because of their management and no compensation provided."
Pros: "The food was ok"
Cons: "Part of the crew was a little rude, entertainment options were poor, the counter at Lima to check in the baggages opened late"
Pros: "I like it was a safe flight"
Cons: "The check in was so long.Not enough staff.Waiting over 1 hour."
Cons: "We did not have the little TVs"
Pros: "All was. Ganythingood"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Cons: "Very happy"
Pros: "Meal and drinks served were tasty! Crew is always sour, neve seem approachable and happy. Copa changed EVERY gate!! After being given our boarding passes we with the gate no. On it they changed the gate without notification. Thank goodness we kept our eyes on the board otherwise we would have missed our flight! This is a serious problem with all Copa flights it seems...."
Cons: "After checking in they change the gates!!! This is crazy but understandable However if you are going to do this to checked in passengers the least you can do is make several, loud, repetitive announcements to make passengers aware as well as send an employee to the gate where your passengers are waiting and notify them that that is the wrong gate, a change has been made, and this is where to go, easy right!!!"
Cons: "On my trip to Lima from lax , the boarding pass had wrong terminal.!!! Almost missed my flight. Ran three terminals at lax Bc traffic was too much to even get taxi to go around. Still wanted me to print new boarding pass when got to door of plane which defeats the purpose of early check in online and printing passes at home. On my transfer flight going Lima to LA, we have to go thru security again at door of plane in Panama boarding to LA. We just bought drinks and weren't told we couldn't bring in waiting area for flight. A latte is $7 wasted."
Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"
Cons: "Due to circumstances beyond our control, we arrived at the Lima, Peru airport only a little over an hour before our flight. We immediately proceeded to look for the Copa Airlines check-in desk. We walked up and down the check-in area a couple of times, but couldn't find Copa anywhere. The monitor listing the departures had the counter numbers for Copa listed, but there was no one there. Eventually an airport employee told us where to find the Copa offices on the second floor. We arrived at the office 40 minutes before our scheduled departure. Someone in that office could have easily attended to our bags and walked us to our gate. Instead they fiddled with their computers trying to put us another flight. They left us standing there for over a half an hour with absolutely no explanation as to what was going on. Eventually someone came over and said we would have to call the operations center and rebook our flights at a cost of $1500 each. Why they would abandon their check-in desk an hour before the flight departs knowing that there were people on that flight that had not checked in, is a total mystery to me. That coupled with the fact that they could not have cared less about us making our flight makes me sick!! What a joke!! No one I know will ever ever fly Copa airlines again!!!"
Cons: "Overbooked tickets Stayed 1 extra night in Panama unexpected stop in Mexico during direct flight"
Cons: "I accepted an offer to have my carryon taken down on the plane for me which I gladly accepted. When I reached my destination, I found that a cell phone had been stolen! Very frustrating to have such kind of service delivered for what should be a highly reputable airline."
Pros: "No hassles as with some other airlines. Easy and smooth check in without too long a wait even for a very early morning flight."
Pros: "Convenient flights, great food, affordable prices makes Copa Airlines a great choice for Latin American countries"
Airlines flying from Peru to Toronto Pearson Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Peru to Toronto Pearson Airport
Masks required on board, masks provided on flights from Peru to Toronto Pearson Airport
Social distancing seating
Middle seats unavailable to book on flights from Peru to Toronto Pearson Airport
Testing for antibodies, testing for symptoms for flights from Peru to Toronto Pearson Airport
Waiving of change fees. Search flexible flights from Peru to Toronto Pearson Airport