Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Pros: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Cons: "Providing some snacks would be helpful when getting off the board."
Pros: "On time, clean smooth ride. Landed early!"
Pros: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
Cons: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
Cons: "I understand that the crew was probably tired, but I believe they can be friendlier."
Pros: "Good and being on time"
Cons: "So far so good for its price"
Pros: "Great services"
Cons: "Great seat and smooth flight"
Cons: "Excellent price generous luggage allowance."
Pros: "Super cool light meal in a little bag. Best budget airline I have flown."
Pros: "Seamless boarding and deviating."
Cons: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Cons: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Pros: "Nothing apart from kind crew"
Cons: "Food was really not good at all! Very poor The inside of plane was not clean!"
Pros: "I'm very justifying for the flight."
Pros: "On-time departure and arrival."
Cons: "Nothing to complain about."
Pros: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
Pros: "friendliness of staff"
Cons: "Entertainment program was boring, leg space limited"
Cons: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
Pros: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Cons: "There wasn’t any tv to watch and not by way of magazines either."
Pros: "Good services"
Cons: "Good service and comfortable"
Pros: "The relaxed atmosphere and attentiveness of the flight attendants"
Cons: "The distance of the terminal to the aircraft"
Cons: "We did not receive any information as to why our flight was late."
Pros: "We arrived safely"
Cons: "They kept canceling flights. Bad service would not fly again."
Pros: "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
Cons: "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
Pros: "friendly, professional crew"
Pros: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Pros: "Friendly staff through every step of the way."
Cons: "Vegan food options would be a wonderful addition. Everything else was great!"
Cons: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
Pros: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Cons: "Fish sandwich wasn't my favorite"
Pros: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Cons: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Pros: "On boar meal was great. Customer service was outstanding!"
Cons: "They don't offer more flights!"
Pros: "Quick flight"
Cons: "40 minute delay"
Pros: "Great service, very amicable staff, excellent plane"
Pros: "Awesome service, great staff, amazing trip"
Pros: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
Cons: "I would have appreciated a vegetarian option for the meal."
Cons: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Pros: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
Cons: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
Cons: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Pros: "Very flight and check-in process"
Pros: "Aircraft size was big for short haul"
Cons: "Not much to dislike"
Pros: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Cons: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Pros: "Crew were friendly and did a great job in the short time they had."
Pros: "Check in was so easy and smooth. Boarding was as well!"
Cons: "I appreciated the food that they gave out, but it wasn't very tasty."
Pros: "Great flight. On time. The crew was polite and professional. Nice experience."
Pros: "Overall everything was good except meal option"
Cons: "Not having vegetarian snack or meal"
Cons: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
Pros: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Pros: "Our flight time itself was changed to a couple of hours later. We got notified the night before so we could make plans accordingly. In addition staff took good care of customers and helped with onward bookings etc. we were all given vouchers as well"
Plane a bit old, no entertainment service.
Cons: "One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them."
Pros: "well organized no hassle at check in"
Pros: "The check in counter staff was amazing and put me on an earlier more convenient flight."
Pros: "Crew was nice and friendly. Quick load in and fast departure. In the air 15 minutes ahead of schedule at 17:21"
Cons: "Since they had (unexpectedly) provided a meal on my previous trip (10am to 11:30) , I assumed a meal would d be provided given the time of travel. All we were given was an inedible pastry with chocolate. Plane landed at approximately 18:40 but not at gate until 19:20 - long taxi and shuttle ride"
Cons: "Great meal service! Seats very comfortable and lots of leg room. Highly recommend ++"
Pros: "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
Cons: "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
Pros: "Efficient check-in and boarding plus a hot meal onboard!"
Pros: "Provided food without any cast in low budget flight"
Cons: "On arrival to Chiang Mai our bags were missing. Lady confirmed it was left in Bamgkok, very polote lady. But after the bags got dropped off, there was a notice of it being discoloured from being scraped and damaged. It also has a bad stench amell on it and am very disappointed that this happened. A glass item broke in the bag but this my problem as wasnt properly sealed but goes to show the very rough handly my luggage had. Would be in question if we use Bangkok Air if this is a typical situation. We hope something is compensated for this mishap."
Pros: "Excellent support for disabled passengers like myself and my companion. Both in boarding and deplaning. The tasty meal was served and cleaddred promptly."
Cons: "No entertainment, but this Bangkok Airways flight wasn't full. They were helpful from check in to baggage claim."
Pros: "I was given a free pass to wait in the dedicated lounge where there was good Wi-Fi and a selection of free food and drinks. The boarding was friendly and efficient and the flight both left and arrived early. The seats were comfortable on this small plane (only 4 seats a row). As the plane was small there was no in-flight entertainment. It wasn't missed."
Pros: "all except security"
Cons: "the agent wanted to take away my insulin pens. She asked other agents about the pens, then gave them back I showed my displeasure for management not schooling their employees properly. not ending there I was asked for the boarding pass. It was used to record notations in a log book. I found this upseting. An extremely poor was conducted. I had a bag hanging from my belt, it was never checked. I could have had anything in it. Overall very poor, poor, poor."
Pros: "Easy boarding, attentive crew"
Cons: "dont remember much about this flight, so it must not have been bad"
Pros: "Free food and snacks, good service. No complaints"
Pros: "As always, bangkok air provides good service and good value."
Pros: "Everything good"
Cons: "Hard landing"
Pros: "All good"
Cons: "Nothing to dislike"
Cons: "Delays meant we were late for appointments"
Cons: "Neither British Airways or my travel agent were able to solve problems created by British Airways 2 delayed flights meaning I could not make the meetings for the trip was planned and therefore I missed the flights and the meetings. Both British Airways and the Travel Agent said the other party were the ones to solve the problem"
Pros: "Process of boarding bags and onto the flight was super quick."
Cons: "There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers."
Pros: "Food questionable but crew friendly"
Cons: "Had to bus it to the terminal at BKK"
Cons: "I was not allowed to do the on-line check-in from my destination, so ended up with some lousy seats. Fortunately they changed them for me at the airport."
Pros: "Polite and helpful crew and good food."
Cons: "Messy boarding"
Pros: "Bangkok air is easy to use we love the Airport Lounges free for all passengers."
Cons: "The web site is undependable. It took 3 tray when I booked my tickets, Later We tried to do online check in and pay for extra luggage, (suposed to be a 20% discount) for 3 days before leaving and it would not complete the requests. Kept saying server terminated connection. When I checked at the Airport I told them and they would not do any thing. like extend a discount on extra luggage. Sorry Cannot...... All the Thailairlines play games with extra luggage and sadly it seems BKK Air does now too... Still better then NOK or Air asia"
Pros: "Service on board, food and drinks, seats, and puntuality."
Cons: "Boarding at Bangkok International Airport is seldom from an air bridge. Taking a bus often provides a fun ride for airline fans around this huge and busy airport."
Cons: "Food diabolical outward journey and return . Totally terrible in every respect not one positive thing to say quite possibly worse airline food ever experienced"
Pros: "Great quick flight, flight was delayed and had to run to catch our international connection to Shangai. Overall was good."
Pros: "Bangkok Airways as truly a classy airline. Prepared, friendly, excellent service, delicious meal and safe travel. I'll choose Bangkok Airlines at the next opportunity. Carol"
Pros: "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
Pros: "Clean, efficient distribution of food & drink. Chaos entering plane was countered by smiles & Thai greeting."
Cons: "I’ve travelled throughout Asia before & am used to the lack of announcements fir queuing, but this was more extreme. They seemed panicked they wouldn’t get out on time. On board they dropped doors at us and summarily picked it up. Rather un-Thai-like service"
Pros: "Service is outstanding polite and friendly crew. Professionalism at its best during confrontations, Cheers!"
Cons: "Rude passengers, Apparently loud and discurtious chinese nationals do not know how to be polite, talk softly or behave in public, sad!"
Pros: "They do a great job - a good meal with tea and coffee service on an hour flight. They did great. The airline also got me on an earlier flight without even having to ask. They noticed I had a tight connection and acted preemptively."
Pros: "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
Cons: "Unreliability. Delays. Cheapness."
Cons: "Not the friendliest service. Trip to phuket was great. Back was just okay."
Pros: "Polite crew"
Cons: "Tight seating, while empty rows where available."
Pros: "On our trip to Thailand, we flew Bangkok Airways 3 times, Bangkok-Chiang Mai, Chiang Mai-Phuket, Phuket-Bangkok. Each flight was on time, the crew was friendly and professional. They even fed us on each flight, a couple of which were barely over an hour! And I mean real food, not just a bag of peanuts or pretzels! In addition, there was a lounge for passengers that served coffee, soft drinks and snacks before the flight, and provided free WiFi. Finally, no hidden fees! Reminded me of flying US airlines domestically, about 30 years ago!"
Pros: "The staff was very helpful and professional, the flight was pleasant and there were no problems."
Cons: "We boarded late due to the excessive rain, so that was stressful because I was connecting in Bangkok. There were only signage and announcements for the flight before ours that would be leaving from that gate, which was very confusing because its changed boarding time for Hanoi was our original boarding time for Bangkok. I would have preferred clarification about how the flights had changed and what the new protocol would be."
Pros: "- Service staff - Meal on board - The fit of time for layover"
Cons: "Others have also complained that they crew keeps telling you to remove your noise cancelling headphones on the ascent and descent. It doesn't take a rocket scientist to understand that in the event of a 'catastrophic in air event', the fact that I have my headphones on isn't going to make a damn difference. The crew was annoying and unpleasant. That's it."
Pros: "Easy, quick boarding. Comfortable seats"
Pros: "Loved the lounges. Appreciated the complimentary food and drinks in both the lounge and during the flight"
Cons: "no entertainment, but was a very short flight so ok"
Pros: "Cool turboprop plane! Friendly crew. Made it possible for o change the flight despite agent booking error."
Cons: "Kosher meal was a bunch of fruits. We didn't order it but replaced a Jewish couple on the flight when we got on standby. Felt bad that they would have just gotten fruits rather than a savory meal. Leg room was a bit tight but that's what you get with a small plane."
Pros: "Our flight went very smooth. The crew members were genuine and truly made every effort to make sure everyone was comfortable. Great flight."
Cons: "I wish the seats had more room."
Pros: "That it was on time mostly and got us to our destination. Food was a saving grace compared to the overall experience."
Cons: "Super old equipment, no entertainment at all for an international flight at least for the longer 4 hour leg. Their motto fly boutique feel unique is a joke. You could tell they are a cheap cheap airline, they never got a gate at any airport, appeared like relegated to the far flung corners of the airport! Always busing us to and from the gates. In flight bare bones with rickety old seats. Certainly for the super budget minded a good value maybe but I won't be traveling with them anytime soon. crew kept asking me to remove my noise canceling headphones. No airline has ever asked me to coz duh that's their purpose!"
Pros: "A seat in the upper deck. Very attentive flight attendants."
Cons: "With a biz class, I assumed alcohol would be served, well, it wasn't. I fly all over the world and this is the only airline I have ever flown which didn't serve alcohol with a biz class seat. I was told they don't serve alcohol on domestic flights."
Pros: "We may not take Thai airways after our horrible experience with rude crews."
Cons: "Very rude flight attendants .."
Pros: "Great plane and seat comfortable"
Cons: "Next time fly on Royal Silk"
Pros: "Flight was on time"
Cons: "Despite pre ordering, no special meal. Flight attendants were rude"
Pros: "Crew does an amazing job!"
Cons: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Pros: "Everything was great"
Cons: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Pros: "The in flight entertainment had an excellent selection of new movies but..."
Cons: "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
Pros: "Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this."
Cons: "A specially hospitality and food which served in plane was excellent"
Cons: "The flight was delayed by 30 minutes. If it was not delayed, I'll give it good rating."
Pros: "Probably the best and cleanest Thai airline company. Friendly and professional"
Cons: "Food was so so but not a big deal."
Pros: "Everyone was very nice and hospitality was great."
Cons: "a better selection of movies/entertainment."
Pros: "Surprised that for such a short flight a food snack was provided."
Cons: "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
Pros: "Everything was as usual. Boarding can be improve a bit."
Cons: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Pros: "Professional staff and good food"
Cons: "Landing was a little bumpy"
Pros: "This was an extremely efficient service. The crew were very attentive, the aircraft was very comfortable and quiet - although more legroom would have been better!!"
Pros: "Excellent flight....painlessly"
Pros: "Absolutely amazing airline"
Pros: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Cons: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Pros: "Entertainment choices were good"
Cons: "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
Cons: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Cons: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Pros: "Food n staff"
Cons: "Check in was confusing about which terminal to check in No phone QR scanners Must check in at terminal"
Pros: "Thai Airways is a great airline - very comfortable, haven't had an issue with delays as with other airlines within Thailand."
Cons: "Lack of legroom"
Pros: "Smooth take off and landing. Great service, even food and drinks served on an hr flight!"
Cons: "Nothing. Excellent!"
Pros: "Service in airplane"
Pros: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Pros: "Boarding and in flight services"
Cons: "Nothing in particular"
Pros: "Vegetarian food was ok. Crew was very polite and helping."
Cons: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Pros: "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
Cons: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Pros: "I was on a multi-city itinerary and almost decided against biz class between Phuket and Phnom Penh. I'm so glad I decided to pay the extra $100+dollars because the seats were terrific and so was service. They created a few moments of peace and comfort on a pretty grueling itinerary."
Pros: "شكرًا لكم كانت رحله جميله في الوقت المحدد والمعامله الطيبه التي وجدتها من بوكيت الى العاصمة بانكوك شكرًا لكم مرة ثانيه"
Cons: "كل شي كان ممتاز"
Pros: "747, beautiful people and views"
Cons: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
Pros: "In an exit row seat, so plenty of space and the crew were very friendly."
Pros: "Long flight and sitting vs comfort is always an issue. Put some gel in those seats"
Pros: "New A350 aircraft"
Cons: "The outside camera stopped working"
Pros: "There was no provision of snacks for vegetarians.we being members of frequent flyer club should have been treated with care and air hostess curtly responded only chicken and nothing else Felt as if we were beggars in expecting hospitality.Giving one star as zero star not possible.Will think twice before flying again with the said airlines again."
Pros: "Seating legroom Food Drinks Service Attention to detail Entertainment choices On time Check in to boarding perfect Disembarking to baggage collection faultless..."
Cons: "Having our holiday end!!"
Pros: "Flight was on time and easy check in and boardin."
Cons: "Vegetarian options limited Entertainment options limited"
Pros: "The food is better than SQ for sure"
Cons: "The Inflight entertainment system was down from sapporo to Bangkok. No explanation was given. The system was rebooted several times with no success"
Pros: "Felt like I was at a 5 Star Hotel rather than sitting on a plane"
Pros: "The crew"
Cons: "Food .. they have Chicjen only ..!! If you do not eat chicken .. too bad .."
Pros: "good aircraft. spacious economy as compared to most airlines."
Cons: "Food needs to improve big time. international cuisine can be a lot better. Not at par with other international airlines."
Pros: "seats and facilities, infrastructure was great"
Cons: "Staff members weren't efficient with English"